I don't normally write negative reviews, but after exhausting every reasonable avenue to resolve this issue, I feel other customers should know about my experience with the Scarsdale Ford service department. I brought my truck to Scarsdale Ford for a major repair and paid over $7,000 for the work. When I picked up my truck, I later noticed multiple scratches on the painted trim directly above the Ford emblem that were not there before the repair. I have photographs taken before the service that show this area was undamaged. I contacted the dealership immediately and made several attempts to resolve the issue professionally. Unfortunately, what disappointed me most wasn't just the damage--it was how I was treated afterward. I repeatedly asked to speak with the Service Manager, but she never came out to speak with me. Instead, other employees were sent to tell me there was "nothing they could do." No one appeared interested in inspecting the damage with me or discussing a possible resolution. I also attempted to reach the General Manager, but my calls were never returned. I then opened a case with Ford Corporate, sent a certified letter, and even filed a complaint with the New York State Attorney General after I was unable to get any meaningful response from the dealership. I made every effort to resolve this matter privately before posting this review. I understand that mistakes can happen during vehicle repairs. What separates a good dealership from a bad one is how they respond when a customer raises a legitimate concern. In my experience, there was no accountability, no meaningful communication, and no effort to make things right after I had just spent thousands of dollars at their dealership. If you're considering having your vehicle serviced here, especially for major repairs, I encourage you to ask how customer concerns are handled if something goes wrong. My experience left me feeling ignored and dismissed. I hope Scarsdale Ford uses this feedback to improve its customer service because every customer deserves to be treated with professionalism, respect, and honesty. read more

I cannot thank Phil Coiro at the Ford Center enough for the extraordinary care and effort he put into resolving my issue. From the moment I reached out, Phil listened patiently, treated me with genuine kindness, and took action immediately. He wasted no time with excuses or delays. Instead, he focused entirely on making everything right. What could have been a frustrating experience became one of the best examples of customer service I have ever received. Phil did not merely fix the problem. He went far above and beyond to ensure everything was handled perfectly and that I felt truly taken care of. His calm professionalism, thoughtful follow-through, and genuine courtesy made all the difference. Phil Coiro is the epitome of a true gentleman and an absolute credit to the Ford Center. If every employee were even half as dedicated and kind as he is, the world would be a much better place. I am incredibly grateful and will never forget how he turned a difficult situation into a genuinely positive one. Thank you, Phil. You are simply the best. I highly recommend working with him whenever you have the opportunity. read more

My daughter and I recently went to this dealership for the first time. The entire experience, from the beginning when she first called to make an appointment through to her driving off the lot with a brand new Bronco 2024 was an extremely positive experience. Isiah is a relatively young salesman that went above and beyond to make sure the entire process was smooth and transparent. Now, I'm sure the fact that my daughter had spent significant time researching the car before even calling them put us in a good position; however, that does not take away from Isiah's work as a professional. All other employees that were involved in the process were also wonderful--from another the receptionist, another salesman, to the finance person, etc. I would certainly recommend this dealership and when I am in the market to purchase a new vehicle for myself, I would definitely come here without any hesitation. read more

Scarsdale Ford - Excited college grad with her new car! - Car Dealers Near Me - Scarsdale, New York

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The service department at this dealership are complete rip off artists!!! Beware! I was told "we test drove your vehicle twice"... "to make sure everything was fixed" but as I do before I drop my truck off anywhere I photographed the mileage before and after .... .2 miles difference!!! ..and most importantly ...nothing was fixed! $600.00 for nothing!!! Usual dealer bullshit. read more

Disingenuous service management misrepresenting the status of repair process, poor communication and customer service, understaffed and subpar performance on deliverables, unreliable in maintaining documentation of prior service. Going forward I will find a different Ford dealership for any service or purchases. Very disappointed in the experience with Scarsdale Ford. read more

My daughter got a flat tire while I was on a business trip and brought the car to the dealer who charged $900 for tire, alignment and "inspection". Ridiculous. I will never bring the car back there again and will never purchase / lease a car from them again. read more

I do not recommend. Service never calls back, or answers phones I have to come in person to get updates for my 2023 explorer. I have been waiting for parts, it's about 10 days now. But I still need to pay for my lease. read more

Incompetent salesperson cost me hundreds of dollars lost points from fordcrewards..no response from management to correspondence

Terrible experience I had with dealer! Apart from the regular dealers scheme to "rob" you here and there, these people wanted more from us. The vehicle we chose to buy had the windshield cracked. They said that, as part of the deal, they will replace it. I was very clear that I want original windshield. At the time of picking up the car, I noticed that the windshield was not original, rather a cheap chinese after-market. When I approached the manager in this matter, he said that he wasn't aware of that and that the sales person "is out today". When they replaced the the windshield they scratched the dashboard and left glue on it that I cannot remove without damaging the dashboard. Also de Heads-Up-Display is foggy on the margins - not sure it it is because of the cheap windshield they put on or because, during the windshield replacement, they must have whipped it off with the wrong substance. And to top it off, they messed up the papers in the manner that I did not have a registration for three months. Yes, 3 months. I was affraid to drive my own, new car to avoid breaking the law. I was like driving a stolen car. So, obviously I cannot recommend tbis dealer. It seems that, for decades, customers are treated badly by dealers and there is nothing we ca do. Sad... read more

Once again Chris Sorgi for the win! Run to see him for a new car purchase! Always a true gentleman, always polite, always positive, always there for you, and always makes the deal work. He is not looking out for his pocket as he wants to see you get in what you want. From the moment my wife saw the electric Mustang, he knew which one we would want. He got it for us, knew how to work the deal, and made it happen! He knew we had to wait for the next month for the incentives and kept in touch the entire way. I have met to many shady, dishonest dealers but Chris is the complete opposite. The only thing I don't know is what I'm going to do when he retires! Regarding service, just make an appointment and you'll be fine. They are so busy and all they need is an appointment and you'll have no issues. read more

I've been taking my vehicles to Scarsdale Ford for service for a good number of years. I like the work they do.

Scarsdale Ford is fantastic! I brought my car in because the check engine light was on. I have a 2018 Ford Escape. The morning after I dropped it off, Ralph called me and the first thing he did was crack a joke, which made me laugh very hard. He led me to believe I had serious issues with the car and then basically said, "Just Kidding!". I was so relieved! He had me in stiches! They compeleted what needed to be done in the matter of hours and off I went. Love Scarsdale Ford! I highly recommend them! read more

Deceitful dealer. They post a price for new vehicles on their website, which are confirmed via email and then setup an in-person appt and subsequently inform you that's not actually the price. The price is over MSRP. Just do what all the other unethical, greedy dealers do: don't post a specious price. Just state: "call dealer." Don't waste your time here. read more

Service department needs a lot of improvement. Customer service agents do not care about customer's concerns. They showed me lack of confidence , communication and honesty. I do not recommend anyone to do business with this dealership. I PROMISE you that you will lose your mind and become disgusted by their behavior. In addition, they will give you multiple answers to convince you that you clueless. Shame on them , because customer service should be at a higher level. Brian at that location is clueless and incompetent. Once again , think twice about taking your car for service at this location. SHAME read more

I brought my Ford Shelby into this dealership for a repair covered under my warranty in early July and it STILL has not been fixed and it is now October. The dealership told me for months they were waiting to get the part in. I finally called Ford Shelby in Nevada who told me that the part was sitting at the dealer. Once I told the dealership, days later they said they made the repair. As soon as I drove out of their parking lot I realized that the problem was still there and they had not made the repair. They took the car back again and it is still sitting in their parking lot under tree branches getting scratched and rusted. Why it has taken FOUR months to make a car repair - with no estimated date of completion - is beyond me but I have just filed a complaint with the Better Business Bureau to hopefully get assistance. Buyer beware. read more

Thank you Scarsdale Ford for fixing my vehicle with no stress or pressure. What a great experience, highly recommend.

Stephanie Jean- Marie Lopez was the best salesperson ever! definitely recommend buying a car here!

Marysol has been my salesperson for the last 9 years. She is very knowledgeable about cars. She provides you with so much information about the car you are interested in purchasing or leasing. She makes sure you feel comfortable enough to drive your new car off the lot before she leaves your side. Because she is spectacular in what she does I have now leased 3 vehicles with her. She is a wonderful representative for FORD. As long as she is at Scarsdale Ford I will be conducting my business at Scarsdale Ford. So the next time you are looking for a vehicle ask for Marysol at Scarsdale Ford you won't be disappointed!!!!! read more

I recently purchased a Jeep here, and it was a great experience. We worked with Joe Tarantino and Jennifer Colon - both were exceptionally friendly and responsive throughout, and we love our new SUV. Highly recommended!!! read more

Very good experience from start to finish. I met with Joe Tarantino, who was patient and informative. I was interested in getting my first electric car and had many questions. After going on a test drive, I wound up ordering the car online and Joe processed it for me and took care of everything else from there. He was communicative throughout the order, letting me know when it was scheduled to be built, shipped from the factory, delivered to the dealership and finally, prepped and ready for me. The paperwork was easy. Sorry for not remembering the finance managers name but he was great as well. At delivery, Joe sat in the car with me and walked me through its many features and how they work. He would have spent more time with me but I also knew I needed to just spend some time in my driveway and figure some things out for myself. Joe was terrific and the Scarsdale Ford experience was great. If you are in the market for a Ford anywhere in Westchester or the surrounding area, make the trip to see Joe! read more

I brought my car in because it was experiencing an error with my tire pressure monitoring system once I brought my car in I was greeted and an estimate of the bill was between $200 and $500 I waited for approximately two and a half hours I got my car back and bill was $630 just to replace my tire pressure monitoring system I knew something was off but I was like whatever I wrote a review approximately a week later I received the phone call from a woman by the name of Lauren she expressed to me that the billing coding for my visit was an error and she refunded me $240 I really do appreciate for for following up on their era and I was getting that credit within probably three to four business days. Lauren made me feel like I was a value customer of Ford. read more

Deceitful dealer. They post a price for new vehicles on their website, which are confirmed via email and then setup an in-person appt and subsequently inform you that's not actually the price. The price is over MSRP. Just do what all the other unethical, greedy dealers do: don't post a specious price. Just state: "call dealer." Don't waste your time here. read more

RUN FAR AWAY! This is the worst place. Starting with the lack of customer service specifically Charmin at the front desk. She is very nasty. I called to set up an appointment to bring my car in for service and they told us they couldn't take us for a few weeks. Decided to go with in person and they were taking a lot of their favorite family and friend members. We drop the car off anyway and decided to get the rental car while waiting for a ride back home from a family member, we watched people hang around and wait for the car to be serviced and didn't even have an appointment. After two weeks and a lot of frustration call for the status and back-and-forth, they told me the car should be ready in a day or two and they are just waiting for a part. We went to the place after hours as we needed to take our child's car seat out and the car is in the exact same place it was when they took it. It didn't even look like anyone looked at it yet. So the next day I called and asked for the service department and asked them what part are they waiting for and Service said they are not waiting for a part they didn't diagnosis yet. So after renting a car and spending tons of money on that and frustration waiting for the car to be returned and then finding out it hasn't been looked at in two weeks, we immediately went there and took her car back. Then of course, we had an issue trying to get her key. And again, the woman at the front desk makes it like it's your fault not their fault read more

Wonderful, Wonderful experience. My 2012 Lease is up on my Ford Fusion- soon. Went to Scarsdale Ford in hopes of finding something cool. I was greeted by Marisol began all the required paper work. Honestly, being there was a brief and pleasant encounter. I didn't get a frenzied and rushed vibe at this location at all. Exceptional and professional service from beginning to end. Want to thank the staff at Scarsdale Ford, especially Marisol who was extremely efficient every step of the way. read more

We bought the 2015 TrVan here and ever since serviced by them on time to time, but my car stoped right on the road without any sign. The dealer is ok but looks like service people are not doing good job. They can make you accident on road if they don't change their strategy to improve on servicing the cars come to them. read more

My husband and I needed a mobility van for our severely brain damaged 40 year old son. This company treated us like family from day 1. Our sales rep Darin was so very helpful. He explained everything. Even different types of vans. We even got our van sooner than we expected. We were even surprised when the van came to them with very little gas. We thought we had to fill it up, but they said " No" then took our van and filled it up and said "It's all yours". I tell you honestly if we had to buy another van " Scarsdale Ford" or "Westchester Mobility" would be our first choice. Good job Guys. read more

I purchased a 2018 Ford Explorer from Scarsdale Ford in 2021, I was trading in a Jeep Grand Cherokee I purchased from Jeep on Central Avenue in 2017, Jeep on Central Avenue is TERRIBLE, I had to get that in, the worst and that used car I purchased from them was annoying AF. Scarsdale Ford was such a dream after my experience with Jeep, Ford was amazing so much so that we went back when it came time to trade in our 2009 Jeep Wrangler that was requiring a lot of maintenance and costing us too much money to maintain, we ended up purchasing a 2018 Ford Edge a few months back. On both occasions Chris Sorgi assisted us with the sale and he was fantastic. Chris was patient, knowledgeable and genuinely a nice guy. I highly recommend Scarsdale Ford. read more

My new car-buying experience with Joe was good. Nice person and responsive. Further, he appropriately kept me informed on delivery dates, pick-up dates, and service dates. My relationship went from good to poor when I brought my car in for its 12-month inspection. My car had 6000 miles and was operating well. I brought it in to be looked at per the warranty. I made an appointment for service with the intent for service to inspect and send me home. It turns out the service department makes appointments for you to leave your car but does not attempt for actual service to be performed at that time. I had to take a cab home and 30+ hours later I got my car back from what should have been at best a courtesy visit. I'm disappointed for the Scarsdale Ford employees who really do care about customer relationships. I hope those who have a responsibility to manage will put some effort into educating their employees on how to treat a customer and how to manage a process. Today they have failed miserably. read more

Scarsdale Ford in NY does not know how to treat their customers! I was just yelled at by their service manager for voicing my concerns on why I've been here 5 times in the first 60 days of owning my brand new bronco sport. To me that shows their service department doesn't care about the customer. That's totally unacceptable. This is my first Ford and my first car I've ever owned. It's suppose to be an exciting experience but it's been the complete opposite. Beware of Scarsdale Ford in NY, maybe beware of the new Broncos. read more

Poor pathetic and unresponsive service. I've waited over a week to hear back about cost of maintenance(that suspiciously started becoming more frequent the more I visited.) Nobody wants to have to leave voicemail after voicemail looking for answers on their car for over a week. I strongly recommend for both your sanity, safety, and your wallet you look somewhere else for your car related needs. Don't just treat this like another Yelp review, heed this warning! read more

Lou in service is exceptional and always a pleasure to work with, but by no means should anyone ever attempt to buy a car here, rather than find a way to work with you they would rather say "that's not happening, have a nice day". I have since been in contact with the dealer where I originally bought my car in Queens, where I will be returning and building a continued relationship. I've never been dismissed like that from a potential $60,000 sale. I wish you well but I will not be returning here. read more

This is probably the worst ford Dealership to purchase and take your vehicle in for service. Their service department is the worst. We Took our 2018 explorer in for tire change and rims redone and was told it will only take about 48 hours to get our truck back, it's been over a week and we have to keep calling them to find out what's going on with our truck. read more

I'm trying to get a simple oil change and have a battery looked at and i'm told the next availability is over 2 weeks out. That's no way to keep a customer who has purchased two cars from you in the last 4 years. Disappointed in this service. Rye Ford was able to get me in next day. read more

I had a bad experience with a salesman and ended up buying a used car elsewhere. However... This Ford dealer is most convenient for me, so I went back here for service on my car this morning. The professionalism and honesty was top notch. I'm skeptical of dealers (especially in the NYC area where nearly every experience is a bad one!) but I don't think I'll ever go anywhere else for service to my new (used) car. It's hard to find a dealer who will avoid recommending unnecessary service. Sharmaine (probably misspelled that) in service was great! read more

This was my second time buying a car from Scarsdale Ford. I highly recommend them because you're going to get an honest deal.

So this report has long been over due. But with me enjoying the new car I purchased with the help of Scarsdale Ford and Joe Tarantino - you can't blame me! Because my used 2002 Ford Explorer had bite the big one the same day I came back from Vacation, I was searching for a new one for a month with limited finances. The other brands just did not do it for me - either too pricey or just was not what I was looking for. I stuck with Ford because my favorable history....my first ride was a 97 Ford Aerostar and then after that was the my 2002 Ford Explorer. Why break it if its not broken. So I have tried several different dealers - but Scarsdale stood out! Everyone is great there but Joe Tarantino - he is straight up and really really sincere and helpful with finance options. He even pulled a miracle - Financing a CPO! Anyways - we all have our opionions and options - but to Scardsdale Ford I will go for the 2nd Car! read more

I had to take my time to write a review for this Ford Dealership. They are extremely professional. My Ford Scape 2010 had a problem with the back up camera for two years. I took the car to another Ford Dealer (Manhattan) and they pretended that it was fixed... to make things worst, they ignored my complains after they "have fixed it". Scarsdale Ford not only fixed it but they also always took care of my car very well. This Dealership makes me a proud Ford owner. The people there are very nice and polite. I highly recommend them! read more

After almost 2 months of driving my Mustang, Phil Correo's team fixing the left control arm of the car made my driving 100 times smoother and more fun! I recommend going to Scarsdale Ford. I can't wait to go back for my next service and oil change! read more

Great experience. Had to arrange things long distance and Joe Tarrantino helped my daughter buy a used Ford Focus that seems to be a pretty good deal. Communication was perfect. I felt he did the best he could given the market. Was a pleasure to do business with. Was in and out in less than 2 hours. read more

Awesome place to have your repair work done with class and promp and friendly services I'm very happy with the attention that phill coiro the manager and luie constanzo amazing and skillfull team,I would recommend this dealership to everyone, I always have my car service here and never a problem ,they make sure you happy with the work done before you leave, they fully explained all aspects of the work done and future advice and how to maintain and understand your vehicle needs better,God bless you guys. read more