I usually avoid doing business with companies that have less than a 4.9-star rating, especially if…read morethey have fewer than 100 reviews, and because there are so many to choose from that have that rating or above anyway, so under normal circumstances I probably would have passed on this one. Because of that, I was honestly surprised to log in and see only a 4-star overall rating. Based on my own experience over the past couple of years, I wouldn't give them anything less than 5 stars. That said, my experience has been almost entirely with Kelly, so she's the reason for my rating. Kelly has always been incredibly responsive, follows up quickly, and handles everything accurately. On the other hand, when I've emailed other company email addresses, I haven't received responses. I also once called with a billing issue and spoke with someone else after asking for billing, but my issue wasn't resolved at all, which was disappointing. I eventually reached out to Kelly, and she took care of it promptly and correctly. So my 5-star rating is really for Kelly. If she ever leaves, I may have to come back and update this review because she's been the reason my experience with this company has been consistently excellent.

There was an issue that I was unaware of through no fault of my own, and Kelly Rankin jumped into…read moreaction immediately and took the necessary steps to resolve the matter at hand in a caring and professional manner. She took the time out to explain step by step where and how the mishap occured, and I will always be thankful and grateful for what she did. It feels good to know that inspite of everything going on in the world, there are still people like Kelly who truly understand the importance of showing kindness. Thank you Kelly....I really appreciate you.

Started off a bit rock with JLE after they took over managing the apartments I live in. JLE had…read moresome momments when the staff was not the friendliest... but Sayra turned right around for me. She didn't make me feel like I was just another Tennant. Took the time to listen to my issues, was responsive, and had all around great customer service. Thank yiu Sayra for yiur dedication and stellar customer service! Highly recommend JLE Because of you!

My experience when the day I moved in is very disappointed and too stressful. Unit inside looks…read moreclean, but a lot of defect item. Door knobs/locks are broken, cabinets too old, window and screen need to fix, floor has a squeaky sound, cabinet has a hole, paint doesn't look good, laundry is expensive, gate always broken, trash more concerned with us.

Heritage Coast is absolutely exceptional! As a little context, this was our first home purchase and…read morewe knew absolutely nothing and had no idea the roller coaster we we're about to embark on! We had an opportunity to purchase and jumped on it and everything happend so fast from viewing to acceptance to closing. Heather was on it to guide us every single step of the way. She walked us through every part of the process, advocated for us when needed, helped us understand expectations and timelines, and otherwise handled everything flawlessly. We are beyond grateful for the opporuntiy to share this big life moment with her and her team and will only use Heritage Coast in the future. Highly recommended and very grateful for her expertise and tenacity to land us our dream home. Thank you again Heather!

Highly recommended. Working with Heather and Whitney has been an A+ experience…read more Heather & Whitney at Heritage Coast Homes helped us sell our house AND purchase our new home in late 2024. Both transactions were handled with the highest level of professionalism, transparency, & honesty. They understand the local real estate market and bring strong negotiation skills to the table. Selling: Heather and Whitney went above & beyond to prepare & stage our house for sale. The professional photography was outstanding & helped our property stand out on flyers & real estate listing sites. The open houses they held generated a lot of interest from local buyers & agents. Throughout the process they kept us informed & looped in, explaining each step. We received multiple offers, our house was sold for above asking price, & we closed escrow on time. Buying: Heather & Whitney helped us buy our new home in a new neighborhood. Clear communication throughout the process, including home inspection and removal of contingencies. Overall, a very easy and seamless transaction. Heather & Whitney care about their clients. The entire process for both transactions felt very customer-first.

Gina was very helpful in securing a beautiful property for my family in Dana Point. She provided an…read morein person tour followed by a quick and efficient application process.

Working with Gina Aguilar was a great experience. She is professional，responsible.She guided us…read morethrough every step and made everything easy to understand. If you are looking for a broker in San Clemente, she is the best choice！

AMC took over my apartment a few months ago. My experience with them was really bad…read more When water started leaking from my ceiling on Saturday, I called the emergency maintenance number multiple times and couldn't reach anyone. I was left waiting until Monday for repairs. This number (949) 997-1426 is used across all the AMC communities and it's not working. The onsite front desk team did their best to help, but even they were unable to get in touch with emergency maintenance. The fact that building staff couldn't reach the emergency team during an actual emergency is incredibly ironic. What's the point of an emergency line if nobody answers when residents need help? Marketing slogans mean nothing when residents can't get assistance during an actual emergency. Very disappointing experience.

Thank you to the whole team at AMC ! They are always thinking of the community and having great…read moreevents for us residents. So appreciative of them giving back and helping our community. We received our back packs fully stocked with school supplies just In time for the first day of school next Monday! Thank you Riverhouse and AMC team !

Anthony was so wonderful and PATIENT. My family and I were moving under urgent conditions and as…read morefirst-time renters were overwhelmed and had a lot of questions. Anthony always made us feel welcome to ask said questions and partnered with us individually to collect the information needed. Very kind and eager to help! Grateful for his contributions.

Great experience. From the first time the condo was shown to us, Anthony was very responsive…read more Couple days before moving in we needed a couple things taken care of. The following day we got pictures of the issue being resolved. Great experience in a timely manner.

I was a tenant for 8 years with Christean at A-Creative. I always found her to be very professional…read moreand willing to help address all of our needs in a timely manner. Christean, treated us with respect and understanding and I consider her to be a trust worthy friend for life. Thank you

Incredibly rude and condescending. Politely knocked on the office door and was rudely shouted at…read more Then stood outside for a minute and heard the lady inside talking bad about me for inquiring and she went on to insult and degrade her customers behind their back. Also she doesn't know what she is doing as I heard her ask chatGBT how to do her job.

I had the pleasure of using PMI's services for a long-term rental. I met with Latonya and right off…read morethe bat I felt her enthusiasm and passion as she explained to me about her services and the unit in which I was viewing. Her excitement matched my own as I was looking and planning my life in my soon to be new home. From the start to finish and everything in-between Latonya always made me feel I was a top priority. Any questions or concerns she quickly and thoroughly addressed. Latonya is joined by her husband Jonathan who heads any maintenance related requests. Jonathan was equally friendly and accommodating for anything that needed to be replaced or repaired. This lovely couple really made me feel at home and I will definitely seek them out for any future home or vacation rentals.

Latonya was referred to me by my previous manager. The day I spoke with her, she gave me the…read moreimpression that I could rely on her. When I met her in person, I knew that I had found the right person. Latonya is skilled, knowledgeable and kind. She worked relentlessly to bring my apartment up to speed to get it rented. I really had a great experience with the PMI company as a whole. I couldn't recommend them more! Jonathan is also very professional and they are just great people to take care of my property as a rental. I appreciate the quality and work ethic they bring in every area.