I wish there was a way to give zero stars.
First of all: you can never reach them by phone.
Second of all, their business practices are deplorable.
We had brought them a window to be repaired on 7/15, and explained that we needed it ASAP, as we would be moving out of the home on 8/1. We were promised the window for 7/23. Needless to say, the window was not ready, citing that there was a terrible accident in the shop involving someone's hand, and the window would need to be ordered, rather than cut. Ok, accidents happen. The following weeks were filled with various different excuses as to why it wasn't ready. (Props for creativity with the excuses, however at this point we were explaining to the new tenant as well as the owner of the property what was going on.) We were told last week that it would absolutely be done by yesterday, the 19th. Of course no one was reachable by phone, so today, the 20th, I decided to go down myself to pick up the window. When I arrived, I was told that the window wasn't there, that there had been an accident yesterday with another pain of glass for a shower (insert sob story about not being able to complete a job on Block Island.) I was assured that the glass would be in later today, that it was en route, and they would call me when it was finished. About an hour later, I got a phone call from a young man stating that the truck came in, but yet again, my glass was not on it. I informed him that this was unacceptable, this is no way to run a business, and requested a call from the owner. Half an hour or so later, my husband received a call to come get the deposit and window, as the job could not be done. When I got there, I gave my name, and that I was there to pick up the window and the deposit. The woman behind the desk immediately became defensive and rude. She tried to blame everyone but her business for the window not being ready, and I informed her that not only would I not be doing business there any longer, but that I would so be reporting her via Yelp, Facebook, and the BBB. A man then came flying out of the shop and began screaming at me. She then piped in that it was people like me, writing "shit" online that was killing her business. As I was leaving, after this rediculous ordeal, they placed a cardboard sign in the window stating "we do not repair insulated windows anymore."
I took the window to Dependable Glass.. They could not have been more kind; the window will be ready tomorrow. read more