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    Krystal Glass & Door

    4.6 (15 reviews)
    Closed 7:00 am - 4:00 pm
    Updated 1 week ago

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    Response time

    1 day

    Response rate

    100%

    Services - Krystal Glass & Door

    New window installation

    Window repair services

    Window replacement services

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    Jenna U.

    A great experience with Krystal Glass from start to finish! We had several companies come out for quotes on a frameless shower door and Krystal Glass beat every single one of their quotes. Jaycee was extremely helpful in answering any questions and even caught a poor design choice I made and recommended an alternative excellent attention to detail! Jim and the install team were quick, efficient, and clean and I couldn't recommend Krystal Glass enough!!

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    1 year ago

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    Jimmy S.

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    2 years ago

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    Jimmy S.

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    3 years ago

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    Jimmy S.

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    2 years ago

    they did a great job on replacing the glass in a sliding glass door. I would recommend

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    Jimmy S.

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    4 years ago

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    6 years ago

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    3 years ago

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    5 years ago

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    Jimmy S.

    Thank you for your business Eric. Glad everything worked out for you.

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    4 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    7 years ago

    Excellent service. Jim and team were very professionalin Installing glass door for bathroom.

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    10 years ago

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    Review Highlights - Krystal Glass & Door

    We had Krystal Glass & Door come to our house to install our new shower doors and they did an exceptional job!

    Mentioned in 2 reviews

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    Had a roof done less than 2 years ago. Have a warranty and now have a couple small areas that are…read morewarping and pulling up. Have called, left messages, sent emails, keep getting the same answer "someone will call within 24 to 48 hours". Never got a call back. Paid a higher price thinking I would get a better product and better support. The roof was done quickly and seems to be a good product, but the support is absolutely terrible... Better off elsewhere...can't recommend them with such poor follow up. FOLLOW UP: After posting this review, they came out and saw the issue and said they would be back to fix it. A few days later a couple guys came out, ripped off the warping shingles and replace them. I will give it a couple days to settle in and post new pictures of the repair. For now I will up their rating to 3 stars, still a little perturbed that it took a negative review to get a response, but if the repair is good, I will be fair and update it again. As promised...follow up...the repairs seem decent and, after a struggle, they fulfilled their end of the deal, so i will give them 4 stars . Thank you for finally getting the job done.

    What went well? EVERYTHING! The price was fair, they showed up on time with an 8 person crew,…read moreremoved two layers of old shingles and replaced with 24 squares of Owens Corning Duration architectural shingles and completely cleaned up the entire site spotlessly. All in one day. No attitudes, no loud radios playing and no breaks from 7:00 AM to about 6:00 PM. WHAT THE HELL MORE COULD YOU ASK FOR? Use this company (formerly Marshall Construction) for your roofing needs, you won't be sorry.

    Renewal by Andersen of Rhode Island

    Renewal by Andersen of Rhode Island

    3.0
    (54 reviews)

    Austin came to our door to pitch window/door work for our house after they completed one of our…read moreneighbor's jobs. Unfortunately, we did not need work done at this time...but Austin was very polite and professional with his pitch and explained the company's products/services in great detail. He listened well and did not push or step over boundaries to sell the product. We will keep this in mind in the future if we need more work done on the house. 5/5

    TLDR: high prices for poor quality control and even worse installation. They would be ok for a low…read moreend home, if you are desperate or if you plan to sell soon. You would probably be better off at a big-box hardware store. Full Read: Door to door sales should be your first clue that this company will underperform. If their product and service is so great, why are they out soliciting?? Unfortunately, I was stupid and fell for it and now want to help prevent others from falling into the same trap. It started back in July when I was doing some yardwork and their door to door guy ended up on my lawn. He seemed nice so I didn't immediately toss him and after a few mins of chatting I found out that they do patio doors; something that I was in need of. I thought it was serendipity, but it turns out it was just stupidity. When you meet the sales people, they expect you to have both partners available. Yet another clue that they are scammers but I didn't care and told them we'd both be there even though I knew it would be just me. The salesperson, Melissa, was actually knowledgeable, helpful and creative (at least I thought) and after about an hour I decided to pull the trigger on an $8000 door. The install date was set for October. My FIL sat at the house for us during the install by their 20 year old expert and sadly I came home to find multiple issues. Poor quality manufacturing was my #1 complaint. There were staple holes every 12" around the door frame, there are globs of silicone at the corners, there was no grommet for the kick lock, a poorly drilled hole for the kick lock, they left a gap between the cabinets and the trim with visible demo work and screws, the threshold is not colormatched and must be stained (never mentioned), they ignored the alarm wiring from the previous door and buried it in the wall creating a fault in the alarm system, and the interior grill rattles like crazy when you close the door. The door did slide really easily though. I get in touch with Melissa in sales and she assured me that they will make it right and satisfaction is their #1 goal. I had to speak to 3 different managers (one was in Florida) and even have one come out and do an inspection (more time out of work to meet). They all agreed it was defective and they would redo it. Door was remanufactured and a vnew date set for November. They had to cancel for that day and push it back a week...annoying yet again because I had taken a day out of work. They finally come to put the new door in and it's just the glass doors. They did nothing to remedy the gap in the trim, the alarm or the visible demo work, but they did add a grommet for the kick lock. The new doors also came with staple holes, globs of silicone and loud rattling interior grills. My wife was home and immediately pointed out the staple holes. The installer says "they all come like this and they have to be patched with putty." Not 1 of the 3 managers I spoke to including the one that came to do the inspection said this. So basically they gave me new doors that were the same as the old doors that they could have just added some putty. In the end, it feels like no one really knows what they are doing. Amateurs at best but at premium pricing. With all of the companies out there, I feel like I was ripped off for what I got. I'd have been just as well off going to the local big_box hardware place and having them do the job for half the cost.

    Krystal Glass & Door - windowsinstallation - Updated August 2026

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