Wow!!! Horrible!!! Found a couch I wanted and a recliner. The recliner was truly over priced…read morebut the couch was a great price so I wanted to purchase both. The Chair was available and they would order the couch. I paid over 600 in cash and I picked the chair up on my own!!!! They said the couch would be in by the weekend. Well 4 plus weeks later no call. When I called to see what was up... they basically passed the buck and said it was on back order and they lost my number so they couldn't call and they expected me to have called them!!!! Are you kidding me????? I will NEVER GO BACK TO THEM!!!!!

I have ordered deliveries from these people twice now and both times on the day of the delivery…read more I've had to call them to find out where my delivery is late in the day and was told the same thing that it didn't get put in the system they had to go find somebody to pull it and bring it out to me. Not good customer service.

The Kennewick store apparently has not trained their staff to deal with on line purchases. Griggs…read moreis a good store at all branches for in person purchases. With some staff training, they will be prepared to respond to on line purchases. I like my contact with in person staff. Everyone has been helpful. The cashiers have been helpful. Scot Adams ********************************* Ref.:Reference #- 117652 Document # 809337 On line purchase of handwarmers. It appears that your staff is untrained and unfamiliar with internet purchases form your web site. 1. Yesterday they could not locate transaction (12-27-22) 2. Today they hung up on me. Training is good for business. This must not be a unique problem. You site is only showing 2 1/2 stars.

awesome customer service and knowledge!! they are extremely helpful and informed, which we were…read morenot. the lopeman's

Good people Good service. Always willing to go above and beyond to make you happy. Thanks a Bunchread more

Complete crap hole. Aisles usually cluttered with stock not put away. Prices not impressive…read more Customer service is hit or miss, usually miss.

I shop here often and I find the staff very helpful, and friendly. This store has a good selection…read moreof products and I usually find what I need. When I need help they are quick to come help me find something or load my truck with heavier purchases. I'm so grateful to have a store like this close by!

Been shopping here for over 20+ years and found out today they don't even honor their own return…read morepolicy on fishing item over 200 dollars and seven days since the purchase got told to go thru the manufacture...store owner/manager CHRIS was great about letting me know they have audio and video so pls post it as well and show folks how u tried to take my receipt after trying to do the wright thing and exchange the item that has over 400 dollars purchase and pretty much kick me out from shopping there like I told him I love shopping there but do your own re-search and go else where when it comes to doing something u love...

Great place with lots of items for home, garden, and everyday things. Very friendly and knowable…read morehelpers. We love just looking around and finding things that you can not find anywhere else.

I have been waiting since January 2024 for a resolution for my dishwasher. Fridgedare has already…read moretold our local La Grande, OR store to replace the machine that Arrow sold me since they do not have a local repairman and I've called, emailed and gone in to the store to get this done but absolutely nothing happens. I do not understand why this has not been done.

Very disappointed with the service at Arrow. I took my lawn mower in for repair and Arrow kept…read moreit for almost a full year. I called at least twice to check on it and was always told they are still working on it. I went in to pick it up and it does not run! I do not recommend Arrow.