The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

I would strongly caution anyone considering selling a vehicle to Rusty Wallace Honda in Knoxville…read more I had a family member who recently passed away, and I was trying to sell his Honda Ridgeline as part of settling his affairs. I sent this dealership detailed photos of the truck and explained my situation upfront, including that I live over an hour away and needed to make sure a trip would be worth it. We agreed on a price range over the phone based on the photos I provided. When I arrived, after driving over an hour, they suddenly claimed there were scratches and dents that weren't visible in the pictures I had already sent them, and used this as an excuse to offer me 3,000 dollars less than what we had agreed to. If they had concerns about the condition of the vehicle, they had every opportunity to raise them before I made the drive. Instead they wasted my entire day during an already difficult time. This felt like a bait and switch tactic, agree to a price to get you in the door, then lowball you once you've already committed the time and gas to show up. Do not sell a vehicle to this company or do any business with them. They are scammy and do not honor what they agree to over the phone.

I wanna start off my saying thank you to everyone that was involved at the dealership and helped me…read moreget this car. Leroy was incredible and very straightforward, I appreciate that very much. Thank you all very much, I highly recommend them

They charged me approximately a $230 surcharge for paying a $7600 bill with a debit card! Debit…read morecards are considered cash and the bank doesn't charge them. Why are they ripping me off? When it was pointed out, they basically said I could go pound sand. They said they explicitly told me this over the phone which they did not. Then the person on the other end said well we record all our phone calls and we will find the tape. They never did and never responded. I understand businesses typically charge 3% for use of a credit card which I would never use. However if for one moment I thought I'd be charged a surcharge for using a debit card, I would've gone to the bank and gotten cash. That would've been very easy and saved me $230.

Picked up a car yesterday, seamless process. Got the deal I was looking for, David did a great job…read morehooking the deal up and stutters on the back end in the finance department best in the biz.

Very easy to schedule service. Unfortunately had car issues while on vacation. I am glad I did my…read moreresearch and chose this dealership to do the repairs. The advisor was friendly, courteous and knowledgeable. The technician was also informative, knowledgeable and friendly. The repairs were done ahead of schedule, yet they apologized for the wait. I was worried it was going to be an all day thing but they completed in less than two hours. The waiting room was clean and full of refreshments if needed. They constantly were updating the status of the repairs. They also tried to get me to do the repairs that would get me back on the road, didn't force an unnecessary upsell. I chose to do the more expensive repair, but I appreciate that they didn't just hit me with the most expensive repair possible. Overall I couldn't have been happier with my experience here.

came in for recall, oil change, two filters replaced. barely made it to the gas station when we…read moregot out car back, passenger side had trash on the floor with a washer laying there. got home, noticed a wrench, screw driver, 2 bolts, 2 plastic covers on the floor, behind the driver seat. They had not bolted our seat down, so we fixed it. looked under the good, a bolt was broke off of the fuel filter cover. My husband went to town, fixed it, secured the loose cover. The washer fluid was empty, coolant was low. checked the lug nuts, all loose, except three, all this for $192.00. My husband, brought the socket, screw driver back, complained. They said, we're sorry, yes they were right, they are sorry. never going back.

I am extremely disappointed with the level of professionalism and customer service I received from…read morethis dealership's service department. My vehicle has an active safety recall involving a potential fire risk, yet I was simply told to keep driving because there isn't a repair available. I understand that the dealership may not control when the manufacturer provides a fix, but what they do control is how they treat their customers--and that experience was unacceptable. The receptionist in the service department was rude, dismissive, and showed little concern for my safety or the seriousness of the recall. When a customer calls about a vehicle that could pose a safety risk, they deserve empathy, clear communication, and respect--not to feel like they're being brushed off. This experience left me feeling that customer safety was not a priority. I hope management addresses the customer service issues in the service department and provides additional training so future customers are treated with the professionalism and concern they deserve.

They are LIARS JUST LIKE THE REST OF THE CARLOTS THAT TELL YOU BULLCRAP FOR A SALE...They keep…read moreusing the owners name just to make it sound good and talk about how much of a family business it is. The salesman Mike was telling me some bullcrap story about his wife while I'm waiting to hear what they could get me in Then he Also FLAT OUT LIED about the bank they used Said it was in house but ran my credit through 3 different banks. All the while talking bad about other carlots in Knoxville but they are EXACTLY THE SAME.. FULL OF IT..

If I could give this place zero stars, it would still be too many. I bought a car from them like 5…read moreyears ago and I'm STILL completely screwed in this loan. Drove off the lot over $10k upside down because of their hidden lies. AVOID AVOID AVOID.