They restored my 2012 Chrysler 300c to perfection. Previously I had been told by a Chrysler Dodge…read moredealership that the parts simply were not available that were necessary to fix the adaptive cruise control. This was untrue because pals on watt road found the parts and got everything fixed. Also I rented a vehicle from them during the repairs and it was much nicer than what I could've got thru booking.com. The Chrysler Dodge dealership was only interested in buying the car. I suspect that they put a zips carwash sticker under the rear view mirror blocking the camera that is necessary for the adaptive cruise control to work. I can't prove they did that but they were only interested in buying the vehicle not fixing it. Thanks and applause for Casey and Matt and everyone at Pals who worked to get my Chrysler fixed. They installed a k and n cold air intake and it runs and sounds so nice! If you've got a car that you really care about do yourself a favor and take it to pals West

Let me just first say that if you are looking for your run-of-the-mill car buying experience, full…read moreof haggling, headaches, and endless tension between buyer and seller, you should keep looking and not give PALS a chance at your business. However, if you want an AMAZING experience that you'll never forget, give them a call right away. Seriously, stop reading this review and get on the phone with Derenda. I've never had such a fun time shopping for my next ride. They have an excellent inventory of highly sought after vehicles, and they will also track down what you want and bring It in if you are looking for something specific. Derenda and the entire team at PALS went to bat for me to make sure I found a ride that I really loved. Even the finance manager, John Wayne, helped me understand the market and showed how good of a deal they had. Their pricing is ready to go, priced super fairly, and allows for them to make a hassle-free car buying experience. Its not often that I write such a glowing review for a business, much less a car dealership. But put your past negative experiences to rest, and shop with the best. They will find you the perfect car for you, and probably invite you over for dinner . Ask for Derenda! I'm convinced she's the best in East Tennessee.

What a great experience we had!!! Our salesman Daniel was wonderful! We knew what we wanted coming…read moreonto a lot And they had it parked upfront, ready for us to look at. Very smooth transaction from beginning to end Mike even was Wonderful when Daniel wasn't there to drop my car off to get the windows finished being tinted and the safety guards put on the edges of the doors. They even gave me a loaner to use While we waited till the next day! Even the finance gentleman was wonderful! I give this dealership a five star for everything they did for me and my husband. I would Recommend this Honda dealership over any other one!!!!

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

I wanna start off my saying thank you to everyone that was involved at the dealership and helped me…read moreget this car. Leroy was incredible and very straightforward, I appreciate that very much. Thank you all very much, I highly recommend them

Worst car buying Experience ever. They talked me into putting $1,000 dollars down to hold it a week…read morefor me to get there. They told me that the vehicle did not have any dents or scratches on it. It was a very nice truck. When we finally got there, all of the door handles had been painted with spray cans, and the bed had like concrete and paint dried in the back of it that they would not give me pictures of. The salesman was very nice, but the owner was a complete ass. I would never buy anything from this place. Needless to say, they did not offer me my thousand dollars back because they said they could not reimburse me for that. This has been the worst car dealership I've ever been to in my life.

We hit a pothole on the highway 8 hours from home after being on vacation. Our wheel was badly bent…read moreand we panicked for a minute or two, put our spare on, and limped back to Knoxville to try our luck. This dealership was SO incredibly accommodating. Maddie was our service advisor and is a ray of sunshine. They took excellent care of us and had us back on the road so much more quickly than I expected. I'd give ten stars if possible and only wish we lived closer so we could get our next car from them.

Picked up a car yesterday, seamless process. Got the deal I was looking for, David did a great job…read morehooking the deal up and stutters on the back end in the finance department best in the biz.

I am extremely disappointed with the level of professionalism and customer service I received from…read morethis dealership's service department. My vehicle has an active safety recall involving a potential fire risk, yet I was simply told to keep driving because there isn't a repair available. I understand that the dealership may not control when the manufacturer provides a fix, but what they do control is how they treat their customers--and that experience was unacceptable. The receptionist in the service department was rude, dismissive, and showed little concern for my safety or the seriousness of the recall. When a customer calls about a vehicle that could pose a safety risk, they deserve empathy, clear communication, and respect--not to feel like they're being brushed off. This experience left me feeling that customer safety was not a priority. I hope management addresses the customer service issues in the service department and provides additional training so future customers are treated with the professionalism and concern they deserve.

Rusty Wallace Kia of Knoxville falsely advertised an 8-year powertrain warranty. Their web page…read moresaid: "We are proud to cover your Kia for eight years or 200,000 miles . . .you can expect this to be included with every new Kia we sell without having to ask for it." On 4/22/2026 I purchased a new Kia Niro from Rusty Wallace Kia. When I got home I found that my paperwork did not include a copy of this warranty. I called Rusty Wallace; they were reluctant to provide me with a copy, but when I insisted they sent me the warranty: it is a 7-year warranty. Rusty Wallace refuses to provide me with an 8-year warranty.

They are LIARS JUST LIKE THE REST OF THE CARLOTS THAT TELL YOU BULLCRAP FOR A SALE...They keep…read moreusing the owners name just to make it sound good and talk about how much of a family business it is. The salesman Mike was telling me some bullcrap story about his wife while I'm waiting to hear what they could get me in Then he Also FLAT OUT LIED about the bank they used Said it was in house but ran my credit through 3 different banks. All the while talking bad about other carlots in Knoxville but they are EXACTLY THE SAME.. FULL OF IT..

If I could give this place zero stars, it would still be too many. I bought a car from them like 5…read moreyears ago and I'm STILL completely screwed in this loan. Drove off the lot over $10k upside down because of their hidden lies. AVOID AVOID AVOID.

Today, my husband got a call from Shane asking him to come in and he would deal with my husband on…read morea vehicle he has been looking at. He drove over there, Shane greeted him with a handshake, told my husband he would give him the agreed amount off. My husband test drove the car again, and was waiting to sign the papers to purchase the car. WHILE HE WAS WAITING, Shane returned to tell him that they sold the car online. Absolutely unbelievable. Just to reiterate, Shane called my husband to come in and then completely acted in an unprofessional and disrespectful manner. If you don't feel like the world's been cruel enough to you lately, then I encourage you to visit this business. But if you want a company that stands on their word and has integrity, find another place to do business with!

possibly the worst place to go to to have your truck serviced. No communication whatsoever! had my…read moretruck 4 day now and still don't know what is going on. i call up there AND THEY SAY THEY WILL CALL YOU BACK...... Wrong. no call back, i have had to call multiple time to get answers. Thet is the definition of poor customer service. my rep was named Nick, and he acts like he doesn't care at all. Do yourselves a favor and take your truck someplace else.... forget this headache!