We had to buy a new car for my mother and the process was wonderful from beginning to end. Paige…read morewas great to work with and Jennifer has us in and out in no time. Mom is very happy! We will be back when we need another car!

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

I wanna start off my saying thank you to everyone that was involved at the dealership and helped me…read moreget this car. Leroy was incredible and very straightforward, I appreciate that very much. Thank you all very much, I highly recommend them

If I could give this dealership 0 stars, that would still be too many…read more After weeks of searching for a vehicle, getting discouraged, and finally thinking I'd found the right place, I ended up here. It turned out to be the biggest mistake I've ever made. I found a vehicle I liked, and I knew dealerships marked prices up, but I didn't realize just how overpriced this one was until later that evening. By then, it was already too late. The total amount being financed was around $17,500. When we sat down with the finance department, I specifically told them I wanted financing through ORNL or TVA Credit Union because those are the banks I use. ORNL declined the amount requested and counteroffered with a lower amount. TVA also declined. Then, out of nowhere, paperwork for Y-12 Federal Credit Union was put in front of me. I was told they were already closed, so there wasn't even an approval yet, but they "thought it would be approved" and wanted me to go ahead and sign anyway. I saw the interest rate, the loan term, and the monthly payment, and I signed. Worst. Mistake. Ever. Buried five or six pages into the paperwork was a paragraph that I understood to mean that if the lender changed, I would have to agree to the change and sign again. That is NOT what it meant. What it actually did, as it was later explained to me, was allow them to switch lenders without my approval as long as the loan term and monthly payment stayed the same. I'll own my part in this. I'm 21 years old, buying my first car, and I didn't fully understand what that paragraph meant when I signed. That's on me. The very next day, I was told Y-12 had also declined the loan and counteroffered with a lower amount. At that point, three different banks had either denied or reduced the loan amount. I was done. I called the dealership and told them to stop shopping my financing. I said I'd bring the vehicle back and we'd all move on. They did NOT like that. An argument followed because I still didn't understand what that paragraph actually allowed them to do to me. Later that day, I drove back to the dealership expecting to hand over the keys and walk away. Nope. That's when they finally explained that paragraph to me. They made it clear they could use it to keep the deal moving despite me no longer wanting the vehicle due to the banks denying me. When I said I didn't want to sign anything else and asked them to simply take the car back and sell it to someone else, I was met with a fake smile and the response: "Why would we sell it to someone else when we've already sold it to you?" To make matters worse, the financing didn't even end up staying with the lender I had signed for. My interest rate ended up increasing, and I had absolutely no choice in the matter because of that buried paragraph in the contract. Even more confusing, after ORNL had already denied the loan and counteroffered with a lower amount, they somehow ended up approving the deal anyway. I was never given any real explanation as to what changed nor did i care at that point. All I knew was that I ended up locked into a loan with a higher interest rate than what I originally signed for and no meaningful opportunity to say no. I've never felt so powerless in a business transaction. They took advantage of the fact that I was a 21-year-old first-time buyer who didn't fully understand the contract she'd signed less than 24 hours earlier. At one point, I even felt talked down to badly enough that my stepfather had to step in. To say I'm disgusted is an understatement. This experience completely destroyed any trust I had in this dealership. I will never do business with them again, and neither will anyone I know if I can help it. I hope that one used car sale was worth losing every future customer and every recommendation I could have given. Because from my experience, once they have your signature, your concerns no longer matter.

came in for recall, oil change, two filters replaced. barely made it to the gas station when we…read moregot out car back, passenger side had trash on the floor with a washer laying there. got home, noticed a wrench, screw driver, 2 bolts, 2 plastic covers on the floor, behind the driver seat. They had not bolted our seat down, so we fixed it. looked under the good, a bolt was broke off of the fuel filter cover. My husband went to town, fixed it, secured the loose cover. The washer fluid was empty, coolant was low. checked the lug nuts, all loose, except three, all this for $192.00. My husband, brought the socket, screw driver back, complained. They said, we're sorry, yes they were right, they are sorry. never going back.

I am extremely disappointed with the level of professionalism and customer service I received from…read morethis dealership's service department. My vehicle has an active safety recall involving a potential fire risk, yet I was simply told to keep driving because there isn't a repair available. I understand that the dealership may not control when the manufacturer provides a fix, but what they do control is how they treat their customers--and that experience was unacceptable. The receptionist in the service department was rude, dismissive, and showed little concern for my safety or the seriousness of the recall. When a customer calls about a vehicle that could pose a safety risk, they deserve empathy, clear communication, and respect--not to feel like they're being brushed off. This experience left me feeling that customer safety was not a priority. I hope management addresses the customer service issues in the service department and provides additional training so future customers are treated with the professionalism and concern they deserve.

I can't speak highly enough about these guys. Will and his crew made me getting a new car after my…read morewreck a stress free process. I would recommend them to anyone. We test drove the car and he immediately arranged for our (only) concern to be addressed. Great communication and customer service.

From the owner: we sell quality used vehicles, honest and straight foreword, we treat you like we like to treated.read more

They are LIARS JUST LIKE THE REST OF THE CARLOTS THAT TELL YOU BULLCRAP FOR A SALE...They keep…read moreusing the owners name just to make it sound good and talk about how much of a family business it is. The salesman Mike was telling me some bullcrap story about his wife while I'm waiting to hear what they could get me in Then he Also FLAT OUT LIED about the bank they used Said it was in house but ran my credit through 3 different banks. All the while talking bad about other carlots in Knoxville but they are EXACTLY THE SAME.. FULL OF IT..

If I could give this place zero stars, it would still be too many. I bought a car from them like 5…read moreyears ago and I'm STILL completely screwed in this loan. Drove off the lot over $10k upside down because of their hidden lies. AVOID AVOID AVOID.

Today, my husband got a call from Shane asking him to come in and he would deal with my husband on…read morea vehicle he has been looking at. He drove over there, Shane greeted him with a handshake, told my husband he would give him the agreed amount off. My husband test drove the car again, and was waiting to sign the papers to purchase the car. WHILE HE WAS WAITING, Shane returned to tell him that they sold the car online. Absolutely unbelievable. Just to reiterate, Shane called my husband to come in and then completely acted in an unprofessional and disrespectful manner. If you don't feel like the world's been cruel enough to you lately, then I encourage you to visit this business. But if you want a company that stands on their word and has integrity, find another place to do business with!

possibly the worst place to go to to have your truck serviced. No communication whatsoever! had my…read moretruck 4 day now and still don't know what is going on. i call up there AND THEY SAY THEY WILL CALL YOU BACK...... Wrong. no call back, i have had to call multiple time to get answers. Thet is the definition of poor customer service. my rep was named Nick, and he acts like he doesn't care at all. Do yourselves a favor and take your truck someplace else.... forget this headache!