I'm pleased to add a 2022 review to the 5-star ratings that Castle Keepers were graded from…read more2011-2021. My family and I have been renting in SLO and NORCAL for the past 15 years. For the last eight months, I'm currently renting a house that Castle Keepers manage in SLO and could not be more pleased. From the very beginning when I contacted them to view the property until today when a repairman just left after fixing the reverse osmosis drinking water system, they're the BEST, most RESPONSIVE, most PROFESSIONAL property managers I have ever known. If they're managing a home you want to rent, you are in luck! Castle Keepers are the G.O.A.T. (https://www.dictionary.com/e/slang/g-o-a-t/)

The best property manager I have ever worked with! I have multiple rental properties in a variety…read moreof states. Without a doubt Castle Keepers is the most responsive, organized, and reasonably priced property management company. They coordinated all of the projects to get my property in good rental condition, found outstanding tenants, and proactively sent me updates with each step. They far surpass others. I wish they had offices in other locations and I would immediately move all of my properties to them. It is so very refreshing to work with their team.

I am soooooooo incredibly grateful for T.J. and all the hard work he gracefully demonstrated during…read morethe purchase of our first home. For a year we looked at properties, discussed financial moves, chatted over dinners, exchanged countless group texts, shared tips and tricks and continued to have faith that we would find a home to purchase in SLO county. Travis came through! If you are looking to work with someone who will be transparent and honest with you, he's the guy! Thank you Travis for making this entire process enjoyable and rewarding.

Comet Realty was always a pleasure to work with for my stay in San Luis! I needed a place to stay…read morein a pinch from a relocation, and within a day, Hayley was able to show me the place I'd eventually be staying in for a year. Interacting with the team was always pleasant and my rare maintenance needs were addressed very promptly. Overall it was an awesome time!

As the President of our HOA, I take responsibility for the work needing to be done by the…read morehomeowners. I have two others on the Board an we work well together. Work assignments are split...we are each held responsible to bring solutions and results to the table. Our association is but 4 or 5 years old. Virtually no common property or asserts. Real simple. Our Board is very vocal about what we want them to do. There is extensive research done on each project before we choose a solution. All directives are done by email so there should not be any confusion as to what we want. For the life of me, we are unable to figure out why they stonewall us. We rarely get complete answers. It seems that when we press for an answer or resilution, the "buck gets passed" to someone else." That person never knows the answer and refers us back to our initial contact. Multiple attempts on my behalf to reach anyone else above "level 2" have all failed. I am a bulldog and will get to the CEO if necessary. I had the slightest idea as to the reliability, professional attitude and/or work ethic of this employee owned company, I would never have taken even the first phone call with them. We are about 60% our way through our contract and work has begun already to look for a better firm. I would openly say.....DO NOT engage with this company. You will be sorely disappointed in what they bring to the table. The website looks real nice. It's only window dressing because behind the curtain are mis-management, apathetic lower and middle management and a mindset of "to hell with the customer" . They will bait you with promises and deliver less than the basic minimum. Common sense is completely absent here.

Sold condo in Golden Oaks in Monterey in early December 2024. Special assessment paid during…read moreclosing. As well as paying 2x for December's condo fees because although I had proof of credit card payment prior to closing, the company told the title company they had no record of it. In January 2025, they magically refunded me for the extra payment at my new address. In May 2025, I received two bills, sent to my old address (the condo I sold), forwarded to my new address. One for $2,300 for the special assessment, and one for January 2025 Condo fees (plus interest)! Can't get ahold of anyone after three calls so far, over two days. Their accounting department needs an audit.

I am confused as to why RPM does not allow for free electronic payments. I can understand the 3%…read morecredit card fee/$10 debit card fee per transaction but they should be accepting Zelle and/or Venmo payments. They told me "we're not collecting the fee" but that's irrelevant. It's 2025 and I should be able to send an electronic payment without being nickel and dime to death. My review is subject to change once I receive a reasonable explanation that makes sense. I have since been advised I can send payment through bill pay free of charge. I will be updating my review to 5 stars.

I moved out of a privately owned condo I rented directly from the owner after living there for 16…read moreyears where she didn't return my deposit and didn't replace her washing machine. I was super surprised that how wonderful RPM at SLO was in returning my deposit after I moved out. They took care of the yard by hiring a landscape man.They paved a new parking lot in our side yard, so that we have space to park privately. Renting from RPM has been even better than renting from a privately owned place!! They are SO responsive and I feel like I'm renting from people who truly care about me. It feels like I'm renting from family! - any repairs are quickly addressed and fixed - they don't play the blame game - they look out for you Matt is INCREDIBLE! He is on top of everything, kind, and so, so good at his job. I can't thank SLO RPM and Matt enough!

If I could give them zero stars, I would. They are TERRIBLE. If you need a subleaser, dont even…read morebother. I paid $ 600 in fees that they conveniently didn't tell me about until after the lease assumption. They are horrific at fixing things and just blame the residents for it. Their customer service is a joke. I have had so many issues with them, I cannot wait to move. Never rent with them, they SUCK.

We read all the awful reviews, and signed anyways. It was a low price compared to other locations…read moreand close to campus. Parking was a non issue. There were some broken things inside (couple refrigerator drawers, and a torn section of the carpet) and upon walk thru, they had someone come out and fix it prior to moving in. The call to maintenance for some sink issues got sorted out quickly, we got charged, but it was due to one of the roommates having a fork jammed down in the disposal. The charge was low and made sense. Upon moving out, took about 3-4 weeks to get deposit back, but they had been communicated to us at move out. Got full deposit back. Place felt safe. Laundry was alright - little rough on the clothes but fine. To me, 4 stars: opted for an apartment building with lower rent and got what we paid for. Got help when needed. Got deposit back.

For $$$ HOA and landscaping service this is what i have to deal with every Thursday!!!!! Either…read morethey blow dust to our house or leave dirt in my front yard. VERY SLOPPY WOrk! Have to clean up after themselves!!!! This is ridiculous.

The last few years we rented through JDR and only moved since we purchased a home. If we hadn't…read morepurchased a home we would still be with them. From the beginning, and throughout our rental, JDR provided us good service, good communication and always took care of any service requests quickly and effectively. I would recommend JDR to anyone in the SLO area looking for a place to rent.

Awful company. Stayed in house for 3 years, took a ridiculous amount of effort to get any real help…read morewith the property related issues. Above everything, they now charged us $1300 from our deposit to clean the house after quoting us "roughly $300". I am close friends with the incoming tenants who swear up and down the house was NOT EVEN CLEANED. We are currently making the preparations to take them to court, as they denied our dispute. We are not just dumb students to be taken advantage of like they so clearly think. Don't let these people do the same to you.

Visited a unit in SLO (2/10). Applied and paid $80 for two applications (2/12). No reply, no call,…read moreno emails, no receipt, no "yes you got it" or "sorry you didn't" message. Ghosted completely. Emailed multiple times through Feb & March, never replied to. Disputed the charges with my CC and San Luis Property found time to reply to the cc company to keep the charge in place. Probably dodged some issues not getting that unit! -- UPDATE: an hour after I made the above yelp review (5/21), they emailed me a copy of our credit checks and a letter indicating the unit is no longer available (no sh*t, its been +3 months lol). what's wild is the email makes no mention of the time that passed (100 days since payment/application) before receiving this info.

As a property owner in an HOA that is managed by REG Property Management, with David Singer, owner,…read moreI have found them rude, negligent, uninformed about Cal Fire safety regulations, highly unprofessional with no knowledge of correct board proceedings nor etiquette. This Property Management company is responsible for maintaining the landscaping around the common areas of the property I own. I have made several requests to have a large tree cut down over the past few years. Recently my home owner's insurance policy was CANCELLED because of this large tree overhanging the roof. It took weeks of back and forth to get the tree cut down because Mr. Singer asked for proof that Cal Fire has a recommendation for Zone 0 around buildings among other delays/lack of follow through by him and his office. He knew nothing about any Cal Fire fire prevention guidelines apparently and as a property manager, supervising millions of dollars in other people's real estate investments, he absolutely should. I also requested to have two large bushes that beat up against a window and touched my building and left filth and dirt on it removed. Moss grew on the roof because of the large shaded area caused by this tree. When I asked Mr. Singer and the HOA to pay for the cleaning (pressure washing) of the dirt/debris off the part of the building that was affected by the overgrown landscaping and to have the moss removed which can cause much damage to a roof, they refused. Extremely unethical, rude, and negligent. I am still waiting for the Minutes from the HOA meeting - 2 weeks later. All of the one star reviews are correct and this company clearly does not treat either tenants nor property owners correctly.

Underhanded and illegal practices charging for ordinary wear and tear and light cleaning. They kept…read morehalf the security deposit for things they are not legally allowed to charge for. Our daughter is going to write to CA state agencies to complain about both REG and the landlord.

I am a non-college tenant who's rented from Farrell Smyth for 4 years (going on 5) and I've been…read morereally pleased with the service. Most recently, the pipes burst in the house and were leaking inside some of the walls (old house), but FS was on it right away. It took a month to re-pipe the entire house, repair the walls, paint and, clean before I could get in there...but they were very thorough and did things the right way instead of giving it what I call "the landlord special" (i.e. a quick fix + a coat of paint). Coordination from Dan in Maintenance was very prompt and he clearly communicated all logistics/scheduling throughout the duration of the project. Eric in maintenance was SO friendly and did really great work on many of the more involved aspects of the repair. On top of that, every subcontractor that they brought in was professional and everyone that I spoke with in the office was helpful when I had a question. And yes, being that I was out of the house for a month, they did credit me back for a month of rent. Honest people and good landlords.

Terrible company- completely incompetent staff. Company does not answer e-mails from homeowners on…read moretime for urgent matters, overcharges on fees & document processing, and staff is downright rude. Horrible company-.

These two people are my heros. They assisted me with a long distance sale and went over & above…read moremany, many times! They helped coordinate repairs and get the place in saleable condition - something I couldn't do living 3 hours away. I can't say enough good things about David and Debbie! They're extremely knowledgeable and have some of the best, affordable contractor contacts in SLO!

Do the bare minimum to care for the properties they manage. No cleans before move ins or outs, no…read morepainting or checking of anything. They have landlords paying for pest control and gardeners they don't hold accountable to keep up the properties.