I took my Motorhome to Western States. This Motohome is top of the line with a C12 Diesel Engine just under 60 k miles. Just a baby not even broke in. I took the Coach in to have them look at a line with a leak, very minor. This Diesel Motorhome was built to travel more than a million miles and with such little use and built to pull triple tractor trailers all around the country I figured no sweat. Well it turned out pretty minor, however we took it on a trip after our service from Western States, The minor problem turned into another minor problem , funny in the same area the Machanic was working and he never noticed another leak in the 10 hours it was there.......Huh.... Back to Western States after a lengthy conversation with Brian who " LOVES TO TALK A GOOD LINE" ! I mean don't get me wrong I appreciate good service but there comes a time when you start asking yourself am I being taken for a long ride down multiple repairs that seem so suspiciously fabercated! Brain assures me that this is routine yada, yada, yada, and the new suspicious leak RIGHT next to the previous leak had not "revealed itself"....If your not getting the feeling from my review that something is not right here, there's more... After another very in depth conversation with Brian as to why this was not noticed in the work that was just performed in nearly the same area is beyond me AND I would imagine anyone getting service work done would start to raise a RED FLAG! Brain being so good at his navigating Western States mechanical theories of rhetoric has me thinking,..... wait I am being taken...... I believe Western States has developed this smooth talk over the years on countless repairs and it does it to generate small under the radar but costly needless repairs to you and I, the customers that are trying to do routine maintenance. Brian calls me with more news on the Coach about the reason for the line that leaked in the first place. The heat from the Engine. Understandable , BIG ENGINE, however when you calculate the year, by the miles, this coach has never seen any HEAT or has even WARMED up to capacity. This 40' Motorhome with C12 meant to pull for many miles three trailers full, yeah this coach has never been under any strain of over heating.....Nice fabercated story plausible to a first time Motorhome owner, however this is our 9th Motorhome not buying it. Brain mentions the heat has caused another problem that could potentially lite the coach on fire! The exhaust pipe has a hole in it and it is the size of a 50 cent piece. WHAT really!! Brian assures me they have this under control, he has had a Gentlemen in last week with the same problem, he can show me what they pulled out of his Coach that is similar to mine.....Weired. I'm going on a trip to the Coast and don't need a fire. I go down to Western States to see there all to suspicious mock up illustration of fire Burnt parts. Now when I look back on it, how foolish I was and swindled into more costly repairs. When Western States repairs the supposed hole in the exhaust we leave for the coast. The people we took to the Coast had a background in heavy equipment and inquired about my multiple service calls and asked me to show them what they repaired. So I took him through to find out Western States never hooked up the brackets to hold the massive muffler in place.......it was just hanging ìn mid air. WOW! THIS confirmed the smooth talk I had been getting from Brian.They said they would fasten the bracket when I got back to town but, I don't feel safe taking my Coach to this place. VERY DISAPPOINTED ON ALL POINTS OF SERVICE FROM THIS IRREPARABLE COMPANY!!!!!! read more

Western States Cat Pasco does chassis,engine,you name it they've done it a well managed BIG toy shop to be sure, my little ol'unit (vintage Beaver/Cat) was certainly amongst giants. The manager/supt (Brian) knows his stuff and so do his ppl. read more

I normally don't write reviews good or bad, but I went in today to get a hydraulic quick connect for my skid steer. its a case but when I ask case for a stucchi f a13 quick connect they sent me to an hydraulic store which I asked for the same part number. well they sent me to cat I asked for a stucchi f a13 quick connect he said need more information which that was enough information for everyone else, well than he basically belittled me so I just walked out. I actually have ben in there with a pretty large farm account and they don't treat me like I am stupid. when I walked out got on my bike to leave you could see all of them in there laughing at me, just because I gave a part number to a parts guy and he did not know what it was. The other two parts counter guys that I gave that number to new right off the bat what part it was, does that make me the dumb one or the parts guy who don't know his parts. needles to say came home got on the web punched in stucchi f a13 and lord and behold I got my parts coming in about three minutes and no smart ass parts guy or is that dumb ass parts guy. a lot easier being your own parts guy. looking to buy a mini track hoe. I was going with cat now I am going with case. thanks your dumb customer. read more