Began my appointment right on time. Gentle and efficient cleaning. Overall very positive experience.read more

Been a patient at Pure Smiles for almost 7 years now. I liked the older days when my dental visits…read morefelt more personable. Nowadays the dentists I get seem to have no real intent and show little to no interest in you as an individual. It's like you're just a number to them giving no final explanation for full understanding of your overall checkup. I have to question things I hear them saying to one another as if you're (the patient) isn't right there in the room or if the hygienist tells me something very specific about a potential concern, the dentist doesn't speak to it unless I actually raise the question myself. Originally when the owners of the practice saw more patients, I felt more better connected to receiving care and treatment from them. Sincerely speaking, Dionsha Janes

About a year ago, my sister called me stressed to the max because she broke a crown and couldn't go…read moreto the dentist unless they were open on a Saturday. She was so busy at work that just thinking about having to find a new dentist was daunting. I jumped in and offered to find one. She was working in the Worthington/Westerville area at the time and after a quick search on Yelp, I found this place. She called them right away, was able to see them right away, and was blown away by the experience. Flash forward to about a month ago when I ended up having to find a new dentist. My sister reminded me of Westerville Dental so I gave them a ring and had a very similar experience. I was able to get scheduled that same week and the staff was incredibly friendly. Along with my bi-annual cleaning, I opted for the Zoom whitening. I can definitely say that it was worth the money. If you need a new dentist, look no further.

First time patient at Westerville Family Dental. You can tell the team is close and fosters a…read morehealthy and positive work environment. Everyone I have encountered is friendly, knowledgeable and personable. Moving states and finding a new dentist is a daunting task but it has been a smooth sailing process! The facility is clean, open and welcoming.

I have been a patient of Sunbury Plaza Dental for over 10 years. I think I have had just about…read moreevery procedure done there, and I can recommend them with no hesitation or reservations. The staff is friendly and welcoming, the office is clean, spacious and as comfortable as possible. After a lifetime of dental appointments, I still get anxious before each one. Once I walk through the door, I begin to relax, and upon leaving, I happily schedule my next appointment. I was referred by a friend, and am thankful I followed through. You will be too. Cindy L.

I have been a patient here for over 10 years, since the original owners were still in play…read more Overall, I had many good experiences with my dental care. The dentists, assistants, and hygienists are amazing. I have previously given my reviews high stars. But now, I give them a low score for a few reasons. One is because of the extremely limited hours they are available, as well as involving AI in their answering service which is absolutely annoying when I want to just speak to a staff member. Another reason is because as the practice has been bought out, there has been turnover with the management and desk staff in which has created an issue. I had an appointment that the staff called me to reschedule. At the time I had a heavy work schedule and had limited availability for my 6 month cleaning. When I called back, they gave me a few different day options to which I could reschedule, in which I moved it up to an available day. After that day came, I was checking out and told that according to insurance, my cleaning was too early. I was unawares of the scheduling policy along with insurance exacts, so I explained that my appointment was rescheduled and I was not made aware of the fact that it would be considered an early appointment. The woman at the checkout desk went to speak with someone and ultimately said it would get taken care of and not to worry about it. A few weeks go by and my husband goes in for his appointment. Some time after this, he gets a txt regarding a bill (mind you, this was only the second appointment with them and he is receiving the bill txts, not me). We have not received anything in the mail. So I call in and explain my situation, to which I then requested to speak to a manager because of the frustrations of previously being told "it would be taken care of". Also to note, I have never had a scheduling issue of which I would be early and insurance would not pay. Ultimately the conversation with the manager was useless. She told me that the person who said it was taken care of no longer works there and that she should not have said that. She goes on to say that in the chart it was marked that I was notified of the fact that insurance would not pay (which once again I was not). I requested to listen to the recording, as I was told all calls are recorded. This comment was brushed over. I was told that it is my responsibility to know when my appointments are and to not schedule early or I would be billed. Said she would change the bill to "a new patient visit" cost, which is still like $150. Again, I have never had issues before and yet they won't take responsibility of their own staff members not warning me of the early appointment (which again, I had to change because of a scheduling conflict on their side) and telling me it would be taken care of when there was a bill. Unfortunate that I can't trust what some of the staff tell me in that office. My husband and I will now be looking for a new dental practice. Really stinks because I really liked the dentists, assistants, and hygienists.

The business didn't bill me for services rendered for over a year; we communicated about insurance…read moreclaims but never received a bill for service for over a year. This business sent me a threatening email and letter stating that if I didn't pay a past due amount within 10 business days it will be subject to collections, and fines and interest. By evidence of the documentation this business set me they: applied incorrect secondary insurance claims and rolled my adult children's costs into my account. This business has all necessary information to determine my adult children have their own insurance and that my secondary insurance was not to be applied to their accounts as they are not covered under my insurance. * There is NO evidence you have sent a claim to my primary insurance; there is no record of payment by them. * They should have separated out each patient's account/billing and amount owed. * They should not have credited inappropriate accounts with my secondary insurance.

Total scam. Went for teeth cleaning which my insurance covers. They said I needed special cleaning…read moreand it will be $90 Out of pocket. total waste of time.

Took my daughter in for a cleaning and exam. It was covered under our Delta dental insurance, so no…read morebilling questions were asked. Eileen was amazing. She was sweet and kind with my daughter, went over everything she was going to do. Dr Tzagournis was very thorough with his exam and did great with a child.

Airell has changed my daughters entire life with the amazing care she has provided along with Dr…read more Bell. My daughter is autistic and struggles with medical procedures. Wherever Ariell is employed is where we will go for all our dental needs. Her outstanding ethics can be hard to find in medicine and we feel so lucky to have found an amazing team like Ariell and Dr. Bell.

I got major crown work/restoration done and they have done an amazing job. Super professional and…read moresuper friendly. Dr. Haren and neleah super super great!

Office staff rude and condescending. Refused a formal written and itemized treatment plan…read more Dismissed from the practice after stating I wanted a second opinion after being told I would require up to 60k in dental treatment. False billing to the VA. They almost pushed me into a nervous breakdown by refusing to cease contact with myself and my advocate. Former USN Dental Tech, Retired Psych RN. I have walked around since Feb 14, 2024, without a properly fitting appliance for a front tooth! Do Better Please

Should have switched to Westerville Dental years ago…read more Pleasant, friendly, capable, nice office. Considering it's a dentist, very good experience.

I think some people are kinda like me and a little insecure about their teeth and where they go but…read moreI never felt that way when I came here. Dr. Stephen Malik is thee best dentist I have ever had in my life. He cracks me up and is absolutely hilarious you'll sure to have a good laugh if not a wonderful smile. On a serious note, I'm surprised he's not famous, his work is on a next level. My smile is amazing thanks to Dr. Malik.

I went to North Star during their Veterans Day. They offered free cleaning, Xray and filling which…read morewas extremely valuable to me since it's been some years coming to a dentist due to insurance. After receiving 2 filling due to cavities I was in serious pain but was told it should go away in a few days. 2 weeks later I'm still waking up in extreme pain and discomfort. We made another appointment and came in to talk about doing more work on my teeth but they don't accept my insurance. But I was glad to pay out of pocket and told them. That was the whole reason we came here because they told us to come in for a consultation. I was then told by that they could not accept me because if the government found out that they did work on me they could get in to trouble. Wait! What!? Now remember I'm deaf but my hearing girlfriend was there to interpret for me and we both sat there in shock about this information. My insurance is not Medicare or Medicaid. But I am being turned away for a reason I still can't wrap my head around. Because we were told they would get in trouble by the government if they found out North Star did work on me. Right before we left the agreed to at least look at the tooth that was causing me so much pain. I will say they were very helpful in trying to find me a dentist that might accept my insurance. As well as a specialist to perform a root canal. We did appreciate them at least for genuinely being helpful in that regard. I walked away sad because this was the place I honestly felt at peace with and wanted this to be my go to dentist.

The team at Northstar Family Dental in Lewis Center is fantastic; they are professional, friendly,…read moreand accommodating. They make your comfort a priority, which I really appreciate. I see Dr. O, and not only is she incredibly helpful, but I genuinely enjoy our conversations. The entire staff is welcoming and knowledgable. I always leave feeling great about my experience. Highly recommend!

You're not a patient with a name at Just Smiles Westerville. You are, "the 2 pm appointment" that…read moreneeds to be manipulated into a different time slot. I constantly received text messages from JS trying to get me to change my appointment. Not for my convenience....for theirs. I felt like I was being stalked by text.

Would give zero stars if possible. The front desk staff are hands down the most unprofessional and…read morecondescending I've ever encountered in a medical setting. Their responses drip with attitude and a smart-aleck tone that's completely inappropriate for patient care. The physician I saw was pleasant, but unfortunately, that's overshadowed by how awful the front office staff are. Save yourself the frustration--go somewhere that actually values patients rather than speaking to them like an inconvenience.

so grateful I stumbled across this practice not only the but the staff are professional kind…read morevery thorough and takes great care of as a 5 I've not had a dentist office where I felt so comfortable thank you Westervill Parkway Dental

I had a deep cleaning by Catrina. She was very professional and caring while making sure every…read moretooth was cleaned below the gums and keeping me comfortable. My teeth have never been this clean. She also gave me good advise to keep them that way. I will definatly be seeing her again. The office staff were also a big help and very friendly. Great people. Bruce Barber 614-206-6083 firesafety21@gmail.com