I would not recommend Heartland. They have just been sold, but it appears that the staff will not…read morechange. If you are going for rehab and are fully independent then it might be OK. But if your loved one needs care of medical care I would strongly recommend choosing another facility. There are staff that care but in my opinion the day to day needs that you would want for your loved one is not there.

My 89 year old mother recently had a two week stay in Heartland of Uptown Westerville. She has…read moreCOPD and, after a bout of pneumonia, she needed physical therapy to regain her strength before coming home. Although there are some very kind and caring people in this facility, my family's experience is that the majority of them were not very attentive. It was not unusual for her to call for a nurse and wait almost half an hour. It didn't matter if she needed a spoon or she couldn't breathe...same result for both. It was even more common for the staff to tell us they "would be right back", and then never return. One evening Mom was having a lot of trouble breathing and rang for a nurse. Twenty-five minutes later, someone finally came in. Mom asked to speak to her nurse to get some assurance someone would check on her in the middle of the night. The lady told her she would be right back...and never returned. So Mom called me at 10:30 p.m. struggling to breathe and in a panic because she didn't want to go to sleep for fear no one would come if she called for help. I had to intervene to get assurance they would care for her. They gave the medications when it was convenient for them. One day they finally brought Mom her inhaler...6 hours late, even though she kept requesting it. It put Mom in a downward spiral of breathing problems and took her a few days to recover. After complaining, they finally allowed her to keep her inhaler. One time when the aide needed her to rinse her mouth out, she looked around the room for something for my mother to spit in, and she grabbed the little flower vase that was on her nightstand. Very unprofessional and not very hygienic. Another day, I waited an hour for the social worker to meet me for an appointment...only to find out she had forgotten about me. And when I came to pick Mom up to bring her home, her nurse wasn't made aware that she was being discharged, and another nurse failed to call in her prescriptions as he was told to do. The carpet was filthy and the experience was depressing. Unfortunately, I believe this is not unusual for many nursing homes...which is even more depressing. Respect and care for our elderly...that's not too much to ask.

Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

Willow Brook Christian Home Assisted Living Facility is a highly recommended facility and home for…read moremy mother and family. Our family researched and visited assisted living facilities in the area, Willow Brook Christian Home Assisted Living provides all-inclusive and comprehensive care. My mother was having frequent falls and losing weight prior to moving into the assisted living facility. The personal and compassionate care from each and every staff member has helped her regain her strength, independence and provides her with a great outlook on her future. The staff goes above and beyond in caring for my mother's needs daily. Finding the proper care for your family member can be overwhelming, but as a family, we know she is receiving the best care from Willow Brook Christian Home Assisted Living team.

Nursing homes are not a lot of fun, but some are better than others…read more This place is considered one of the best as far as nursing home and rehab centers are concerned. It's clean, friendly, and well staffed. They've got fishtanks, birdcages and dogs are allowed to visit. It's actually a fairly pleasant place to visit. If you have a loved one who is elderly or recovering from a serious injury consider Willow Brook Christian Home. Check with WBCH early and often because they run at full capacity and it's a challenge to find an open spot. Parking is in the back of the building.

After being in the hospital for a fall my mother was taken to this Unacceptable Facility!!…read more After being there my mother developed bed sores!! Mattresses are terrible!! Beds frames are broken!! Beware! Always take tours of the Facilities that you are taking loves ones!! Picture yourself in the facilties!! Alot of places don't have the save values as you!! Home health care is the best!!

If I could give them ten stars, I would. My sister and I have no complaints at all. From the second…read morewe arrived to the moment we left with our mother almost two weeks later it has been the best. She felt safe, secure, and loved it. We took her out on a little ride and she could not wait to get back to her room. She has had a pretty rough 85 days being in and out of hospitals and other rehab facilities that were lower than below the lowest low for facilities. I wish we had found this one the first time around. Dr. Deneen is the epitome of professionalism and he really does care about the residents! He introduced himself within 10 minutes of her being there. He saw her almost every day. Every day. The nurses are AMAZING!! One night I was leaving from my mom's and saw 3 sitting around one of the tables having dinner with a resident. They asked how her day was and what she had done. Ami came in and hugged my mom and sat down beside her and told her how much she was going to miss her. That is what you want to see in a facility you are leaving your loved one in. Beth had to call me to set up a care conference and the first sentence out of her mouth on my voicemail was that this was a non-emergency call. Now that may not seem like much, but when you are on pins and needles because your loved one has been very sick and has ups and downs for months; a phone call from the facility they are in usually is an emergency. She really did not have to say that is my point. However, she did and it was very much appreciated. The whole atmosphere is very homey and calm. They have bright call lights above each room and they have signage that shows that at the nurse's station which room needs assistance. Wild turkeys, deer, beautiful places for family to sit inside and outside. It has been impressive from day 1 and I could go on and on, but I do not have enough room. Our mother was taken care of just like we would have and we felt at ease during the day knowing she was there. They care, truly cared about her and helping her get back on her feet at the highest level they could help her get to. We've sadly taken her to other facilities in the area and were disappointed beyond belief. Not at New Albany Rehab. I hope she NEVER has to need that type of care again, but if she does, she is definitely going there. Thank you very much to: Kristin, Rebekah, Lorraine, Latoya, Kayla, Dr. Deneen, Cheryl, Annalynn, Joe, Liann, Judy, Cathy, Miriam, Ami, Brian (OT), Jeremy, Brandy, Katie, Jasmine, Tammy, and Beth. Each of you made the experience for our mom; Mary-Donna the best she has had during her whole ordeal since January 21, 2019. You treated her like you'd treat your own loved one. No words can express our appreciation for that.

WARNING: LONG REVIEW…read more We first connected with the Avalon because of a need for respite care for my mother-in-law while my wife needed to go out of town for her work for a week followed by surgery and recovery for a 2nd week. Most assisted-living facilities, memory care facilities, and nursing homes do not offer respite care. Those that do, require a 30 day stay. We did not need a 30 day stay. The Avalon only required two weeks. I am surprised that more facilities are not as accommodating as the Avalon. Many people needing respite care will eventually require their loved one to live in such a facility. What a great opportunity for people to connect with the Avalon. There is a huge need for respite care for caregivers. We applaud the Avalon. More places should be as accommodating as the Avalon. My mother-in-law ended up spending two more weeks for some needed physical therapy. At the end of her being there for four weeks, we determined that her dementia had progressed to the point that we could no longer provide adequate care for her. She had lived in our home for four years, and it was our hope that we could care for her until the end of her life. We had come to the place where that could not happen. Roxanne and Colleen handled the administrative details in getting the respite care in place and in transitioning to long-term care. Both of them were exceptionally kind, accommodating, and effective. The facility Nursing Director Tasha and the memory care floor Director Debbie were very good about partnering with us to make my mother-in-law's stay healthy and comfortable. They had outstanding attitudes whenever we had question, a suggestion, or a concern. On the whole, they were good about getting back with us in a timely fashion. The memory care unit nurses and staff were amazing. They were beyond kind to my mother-in-law and us. They provided loving care. My mother-in-law went into hospice care while at the Avalon. The hospice case manager said that she is in a lot of assisted living, memory care, and nursing home facilities. She said she had never seen Staff continue to be so concerned about a resident after transitioning into hospice as was the case with the Avalon staff in regards to my mother-in-law. When my mother-in-law took her last breath, my wife was by her side with a few staff members behind her shedding tears along with my wife. Basically, staff showed us and my mother-in-law great care and love. Foundationally, isn't that what we really want for our loved ones that have to transition to assisted-living, memory care, or nursing home? During the many times we were there, we never saw a staff member treat any of the residents in an unkind way. It was impressive to watch how they were so patient. People in memory care can be a challenge. The Avalon staff were exceptional in how they handled matters. The Avalon has a contract with a physical therapy company. My mother in law received exceptional therapy sessions from a therapist named Harneet. In addition, she was very kind to my mother in law and us. We were impressed by her personality and how great she was about consistently communicating with us. What a jewel she is. When you enter and tour the Avalon, you will notice it is very stylish and clean. The hallways are wide, and there are multiple lounges on each floor where families can gather with their loved one. You are always greeted by an exceptionally kind concierge at the front desk. Before we decided on the Avalon, I visited approximately 10 assisted-living, memory, care, and nursing homes in the north Columbus area. I spent time on the phone with many more. The pricing for the Avalon is similar to that of other facilities in the Columbus area. We visited some facilities that were even more expensive. The meals are good and they have an alternate choice each meal for those that do not like what is being served. They have a tall van so they can take residents to area restaurants and outings. They can also take residents to nearby doctor appointments. Was the Avalon experience perfect? No. But, I cannot stress enough how comforting it was for us that they considered us to be their partners as they provided care for my mother-in-law. It is important to remember that they have to provide consistent and detailed care day in and day out. It is not an easy thing to do. It would be our recommendation that the families of people going into care draw close to the staff and administration. They do not need to become your best friends, but get to know them. Initially, visit your loved one frequently and at different times during the day. Staff will see your concern, and you will get to see how things are handled. Show kindness to the staff. Don't look at a staff person as another "faceless person" in your life. Learn their names; greet them. As we moved my mother-in-law's things out of her room and left the Avalon for the last time, we were hugged by the staff as we left.

From the owner: The Avalon at Lewis Center, near Polaris Fashion Place, Highbanks Metro Park, and OhioHealth…read morefacilities in Lewis Center, Ohio, provides a vibrant senior living experience focused on comfort, connection, and convenience. Offering Independent Living, Assisted Living, and Memory Care, the community allows residents to age in place with familiar support as their needs evolve--all within a peaceful suburban setting just north of Columbus. Residents benefit from comprehensive services, including 24/7 security, housekeeping, maintenance, scheduled transportation, most utilities and cable/satellite TV, on-site rehab, personal care services, chef-prepared meals, and restaurant-style dining. Amenities include a bistro, fitness center, salon and barber, outdoor dining and entertainment spaces, art and crafts studio, library, theater, and greenhouse with raised gardens. The Avalon at Lewis Center is designed for a vibrant, engaging lifestyle where residents enjoy confidence, meaningful connection, and a true sense of community.

Unfortunately, this location doesn't need another meeting, another pizza party, or another…read moremotivational speech--it needs accountability, competent leadership, and a complete cultural reset. I am a current employee of The Grand of Dublin. For privacy and safety reasons, I will not identify the department I work in. What I will say is this: If my own parent, grandparent, or loved one needed long-term care today, I would NOT choose this facility. That statement alone should speak volumes. Before I address the problems, I want to recognize the people who continue to carry this building on their backs. There are incredible aides, nurses, kitchen staff, Activities, Housekeeping, Maintenance, and other employees who genuinely love these residents and go above and beyond every single day despite being overworked, understaffed, underpaid and unsupported. I would love to recognize each of you by name, but I won't because I don't want anyone to face retaliation. You know who you are, and the residents are fortunate to have you. Now for the hard truth. One of my biggest concerns is Memory Care. These residents deserve dignity, compassion, stimulation, and opportunities to engage with others. Instead, I watched opportunities become increasingly limited,due to them not being allowed to leave their units. The Activities department consistently created meaningful events, and they deserve tremendous credit for bringing joy to residents despite the obstacles placed in front of them. What disturbed me even more was hearing certain employees openly say they "hate" the very residents they are paid to care for. Healthcare is stressful. Everyone has difficult days. But if you've reached the point where you resent the vulnerable people depending on you, it's time to step away from this profession. I also personally observed residents waiting extended periods after using their call lights. That should never become normal. Residents deserve to be treated with urgency, dignity, patience, and respect--not as inconveniences. The building itself is beautiful. Families walking through the front doors will probably be impressed. Unfortunately, a beautiful building means very little if the culture inside it is broken. There is far too much gossip, finger-pointing, favoritism, and unnecessary conflict between departments. Instead of working together, people are often blamed for problems they didn't create while the real issues continue to go unresolved. That doesn't just damage morale--it eventually affects resident care. I also want to acknowledge the kitchen staff because I personally watched them receive unnecessary disrespect while simply trying to do the job they were trained and expected to do. What I could never understand was hearing employees openly say they "HATE" an entire department because they didn't like how certain procedures were being handled. That isn't professionalism--it creates division, destroys teamwork, and ultimately affects resident care. I heard those comments far too often, and no department deserves to be treated that way. Could the food improve? Yes. Could organization improve? Absolutely. Could additional training benefit the kitchen? Of course. But here's the part many people seem to ignore: every single department could benefit from additional training. No department is perfect, and no department should be made the scapegoat for larger operational problems. Respect is not something employees should have to earn based on their job title--it should be the standard. Housekeeping, Dietary, Nursing, Activities, Maintenance, and every other department all play a vital role in caring for residents. When one department is constantly blamed or disrespected, everyone loses--especially the residents. I also witnessed what I perceived to be unequal treatment of some African American employees and employees being encouraged to leave paid 5-star reviews. Fairness cannot be selective, and trust cannot be bought. Respectfully I cannot recommend this facility to anyone looking for a safe, respectful place for their loved one.

My father, who has multiple myeloma (a serious blood and bone cancer), was admitted here for rehab…read more After touring the facility, I felt confident he would receive good care. Unfortunately, that was not our experience. Less than a week into his stay, we were told insurance would no longer cover him and he needed to be discharged. I was not properly notified the day of discharge and received a call while at work saying he needed to be picked up. When I arrived, he was extremely weak and clearly not well. I had previously asked staff to check him for a UTI because he was weak and acting confused. I do not know if that was ever done. As I was helping him into my car, he told me he had orange urine and swelling. Staff told me he was "good to go." Within 21 hours of leaving this facility, he was transported by EMS to the hospital and diagnosed with a UTI. Very disappointed in the lack of thorough assessment and discharge planning, especially for someone with cancer and a compromised immune system. Families need to ask questions and closely monitor their loved ones here.

My mom was released here from the hospital to do rehab. She has a friend in the memory care…read moreassisted living and thought they could visit each other. Skilled nursing rehab is in a separate building. The expectation was that my mom would be there a few weeks to build her strength so she could use her walker again. My mom was in a room with a roommate who sat at a table the entire time my mom was there. My mom was taking pain meds every 3 hours. She missed her meds and after an hour she was told the order was just placed with the pharmacist. It wasn't placed when she arrived. My mother, father, and brother thought the room was small and not clean. My mom discharged herself within 3 hours. When I mentioned this experience to someone at my book club she said she was there for a short time. She agreed the room was small for two people and said her roommate kept waking up at 4am and walked around the room. She did not say anything negative or positive about the care she received.

My sister moved here from another facility and is very happy. Personal service and caring…read moreindividuals make it a great place to live for persons who need care and medical intervention.

Patient/tech/nursing ratios absurd. Beautiful building and nice staff woefully inefficient ,read more

A relative went here to have rehab. We sat with her from 7 am to 10 pm in order to have the aids…read moreand the nurses give appropriate care. The therapists are wonderful and very innovative in the way they can distract someone while doing good rehab moves. The bad thing about therapy in Ohio skilled nursing places is that the person only gets one hour of therapy Monday through Friday. The rest of the time the person is expected to stay seated in a wheelchair. While this building is beautiful, and just about 4-5 years old, the care by the cna's and nurses is quite terrible. Had to report them to the state of Ohio Department of Survey. The food was not always at the temperature it should be. The rooms were not being cleaned everyday. One nurse injured this relative with her fingernails to a 7 inch gash which caused us to send her to the emergency room at Mt Carmel St Ann's Hospital where the ER physician said care there needed to be reported to the Ohio Dept of Health Survey to investigate all their areas. The LPN's have obviously been taught nursing 101 but when it comes to helping one aid to move someone to a toilet they do not. They push the call light and say the aid will be here when they can. There were lots of times when the call light would be turned off within 5 minutes, however the person would have to wait up to 45 minutes to an hour to have someone come in to take them to the bathroom. If one aid was on break or lunch a nurse would not assist the aid to get the person 7 feet to the bathroom. I will say a very few of the aids were smart and helpful, but that is not most of the staff. When in the dining room for meals, the food on plates was almost slung onto the tables and if the person was obviously paralyzed on one side the utensils would be put on the other side out of reach. The aids would then come around within fifteen minutes and ask if the person was finished eating and some of the residents were demented to the degree that the aids just took the plate away. They did not offer to talk to that person why they were not finishing their meals. The tables were not always clean to sit at and the tables were unstable and rocked when touched. When the gash occurred in the abdominal area, the nurse practitioner would not lay the person down to be able to view the area. She said it was not necessary. It was definitely because the person is obese and the area to look was under the abdominal fold. The nurse practitioner said she had other patients to get to and could not wait until the person could be laid down for eyes on review to give best prescription or order to treat appropriately. She said that the wound care nurse would come look at it. The wound care nurse came in the next day and would also not look at the area. Asked if a doctor they said was staffed 24/7 would come look at it they said no. They don't come in after hours at all. NO doctor or nurse practitioner comes on site if needed other than the list the practitioner is to see that day. The people are put on a list and that list is adhered to without any variation. If you are not on the list for the day, you do not get seen. No matter what you wanted to be seen for. We had to make an appointment with her family doctor to be seen. The person went to the hospital and they didn't save a bed for her to come back four days later. They refused to have her come back and so the family and Mt Carmel St Ann's had to find another accepting place. I have a Hospital Administration BS and a State of Ohio nursing home administration certification. This is what you get being in this place. DO NOT SELECT THIS PLACE FOR YOUR RELATIVE. Plaques on the wall and postings in the lobby say they have had an excellent record, but BEWARE. The care is not good here. I had the opportunity to talk with other folks who were paying cash to be there at about $5-6000 dollars a month. They also were not happy with the services provided.