The staff are very caring at Westerville Senior Living. The building is very clean and it's clear…read morethat they take pride in their community. The residents are involved and happy. The care team does a great job of communicating with residents and families. I would recommend WSL to anyone looking for their loved one.

I have worked at Westerville Senior living for two years, and can hands-down say that this this is…read moretruly a community. Between meals, programs, and passing each other the hall, there is such a strong sense of caring for each other. The residents have become family to one another, and family to the staff as well!

The employees here are amazing. They really care about all the residents. The building is great,…read morefood is great, and activities are awesome! Would recommend to anyone looking for senior living.

The staff truly care. It's heartwarming when visiting. Thank you for the continued compassion.read more

Our Mother was a resident at Paramount Senior Living at Polaris before her passing. Moving her…read moreinto the facility was the greatest decision our family made. The Team/Family (Lori, Hannah, etc.) at Paramount are so sweet and caring. Always had my mothers care as their top priority. I would HIGHLY recommend the Paramount Senior Living at Polaris community for anyone looking to care for their loved ones.

My mom was here for a respite stay to recover from knee surgery. The staff was awesome and took…read morecare of all of her needs. She was very grateful.

Location, location, location is is real estate hallmark.. Well, except for when the place is a…read morecesspool. 4 months at The Village and all I can say is "run, run run as fast as you can". The Village is a month-to-month elder-abuse facility. No one is respected, cared for or even moderately worried about by management. In fact. staff have been specifically directed not to help residents. Yup. if you fall, they may call 911. Ditto with a heart attack or choking. but they will not do a damn thing to actually help you. And that's assuming they even find you. Food is disgusting for the most part, tons of carbs and sugar. Breakfast used to be good, Bobby Folden the new ED had made that another nasty event. imagine being a diabetic or requiring pills before eating, the the food is inedible; yeah, that will throw off your health care goals. Prices are skyrocketing, they claim added expenses. Yeah, when a major corp buys the place and puts 5 layers of 6-figure income management plus shareholders in place, yeah, the costs go up. And not only rent increases, but the following: - removed home caregivers - no housekeeping (trash, toilets, vacuum, etc) for 4 weeks. - no PM security or available IL staff. - residents aren't allowed out after 8pm, and aren't given the security code to the doors. IOW, ProMedica is treating this like a senior care prison. - staff used to be lovely, 8 months of ProMedica and JUST ONE MONTH OF BOBBY FOLDEN and this place is going down like a fat kid on a seesaw. 8 residents have left since Bobby Folden started, 6 more are leaving, and 3 are crying as they don't have the means to get out. 30 mentally & physically diminished invalid are left in IL. And Assisted Living continually fails nursing review boards. Trust me, this is ONLY A CHEAP PLACE, IT IS NOT A GOOD PLACE. The only redeeming quality is its location in South Westerville, but if you're not mobile and active, you may as well be living in Siberia. No amenities. Activities totally geared for the parapalegic and mentally impaired residents. If you've got half a brain, that's half more than most. Nickle-diming residents for every little thing. Imagine paying $5k a month for AL and told tissue and toilet paper were extra Charge. Charges for previously free transportation. In closing, let me quote from Forest Gump. RUN FOREST RUN!

Place looks to have best days behind ... nurses or staff at all don't seem to don't care about what…read moreresidents have in their fridge which can have food in terrible state therefore not helping with the cleanliness of residents room Alleys seem dark , place would neee definitely new decorations around the walls to make everyone feel more joyful or at least hopeful Rooms are not as spacious as I would think you would like to have 2 elderly living on them I think it might be a cultural thing ... but no one seems to talk to anyone around here at all!!!

A Five-Star Haven for Mom (and Peace of Mind for Me!)…read more After interviewing 9 assisted living facilities across Columbus this past March, I did what any thorough first born son would do: I created a spreadsheet, took notes, captured all the move in and monthly costs, and probably annoyed more than a few executive directors with my questions. But the moment I stepped into The Inn at Bear Trail, I knew I'd found "the one." And I'm not just saying that because it smelled like fresh flowers and good decisions--though it absolutely did - even the Memory Care unit! (trust me that's a key clue that they are on top of things). What sealed the deal? The staff. These folks are the real deal - Starting with Mike Harvey who runs a tight ship over there and is super attentive via text or voice at all times. His aids and nurses are professional, warm, and genuinely there when you need them. They move through the halls like a well-choreographed dance team, always available, always positive, and always one step ahead of what my mom needs next. They're proactive about her care, catching details I'd miss and implementing solutions before problems even arise. It also did not hurt that they were the most affordable option out of all the other AL places I toured in the Columbus area. My mom is thriving, and honestly, so am I. Knowing she's in such capable, compassionate hands? Priceless. If you're searching for the best care for your Mom or Dad and you want them in the Columbus area stop searching. You've found it. Highly Recommended. No spreadsheet required.

We are paying a significant amount for care, yet the overall experience has been disappointing. The…read morequality of the food is minimal, and residents are restricted to eating only during designated meal times. If a meal is missed, there are no adequate alternatives provided--sometimes only broth and crackers are offered. Services that are supposed to be included in the monthly fee, such as weekly cleaning and laundry, were not consistently completed without repeated reminders. It often required ongoing follow-up with staff to ensure these basic services were performed. There have also been concerning issues with care. On one occasion, a nurse attempted to administer an excessive amount of medication to my parent, which raised serious safety concerns. Additionally, the facility manager has not been particularly approachable or helpful when addressing issues. Billing has also been problematic. The most recent statement included additional charges we felt were not owed, requiring us to escalate the matter to corporate. To their credit, the corporate office was responsive, professional, and understanding of the concerns raised--many of which extend beyond what is outlined here. If issues arise, I would recommend contacting the corporate office directly at 740-345-3700 under Jerry McClain Companies

Willow Brook Christian Home Assisted Living Facility is a highly recommended facility and home for…read moremy mother and family. Our family researched and visited assisted living facilities in the area, Willow Brook Christian Home Assisted Living provides all-inclusive and comprehensive care. My mother was having frequent falls and losing weight prior to moving into the assisted living facility. The personal and compassionate care from each and every staff member has helped her regain her strength, independence and provides her with a great outlook on her future. The staff goes above and beyond in caring for my mother's needs daily. Finding the proper care for your family member can be overwhelming, but as a family, we know she is receiving the best care from Willow Brook Christian Home Assisted Living team.

Nursing homes are not a lot of fun, but some are better than others…read more This place is considered one of the best as far as nursing home and rehab centers are concerned. It's clean, friendly, and well staffed. They've got fishtanks, birdcages and dogs are allowed to visit. It's actually a fairly pleasant place to visit. If you have a loved one who is elderly or recovering from a serious injury consider Willow Brook Christian Home. Check with WBCH early and often because they run at full capacity and it's a challenge to find an open spot. Parking is in the back of the building.

Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

I cannot say enough about how wonderful this place is! The employees are extremely kind and…read morecaring. They truly like the residents and are so friendly and outgoing. The aides and nurses are respectful, but they talk to and truly socialize with the residents. I know they work hard, but it never seems as if they are overworked or that the home is understaffed. It feels like a home, but it is also modern and has really innovative safety measures. The food is healthy and delicious. They are also person-centered and put the residents' needs and wishes first. The whole home is devoted to memory care and all the residents have educational, social and physical activities. If you are looking for a place for your loved one, you will be happy with Kemper. I am so grateful they are caring for my father.

From the owner: At Kemper House Worthington, we specialize in memory care. Our sole concern is to help those with…read morememory issues so that they can live more full and complete lives. We help with Alzheimer's and Dementia care so that you can rest assured knowing your loved one is in the best hands. Our beautiful care facility has all the essentials they need to be happy and live their lives in a more independent way. Our excellent nurses are here to help with fitness programs and even a music & memory program. We want you to feel comfortable and at ease knowing that we are providing the best memory care for your loved one. Call today to learn how we can help your loved one!

Recently we visited our parents at Stone Oak (Hilliard, OH) and top it off was able to stay in the…read moreguest quarters which we rented. All I can say is WOW !!! what a wonderful caring place from the top down in upper management to EVERYONE else that worked there. The place is immaculate, warm, great food, fantastic programs that includes everyone, and the residents are genuinely very happy. I can go on and on...but if you are looking for a retirement place for your parents---I would strongly consider Stone Oak. A shout out to Heather and Dave(CO-top mangers) they are magnificent and run a great operation. My parents love-love-love it there.

This community is so loving and truly exudes friendliness and love! The residents are happy and…read morewell loved! The meals are great and staff so friendly! 5 highly recommend