Took the car in for an estimate they had it 8 days and charged insurance company 8 days and did not even look at the car . Also several other charges Pure fraud . I regretfully did this and was hopeful but was scammed . The review should be zero but I can't give a zero . Honesty wins points in life and kindness . I would never recommend this place . Why charge 8 days storage when you are not looking at the car to determine the price for repair . Worst place ever and takes advantage of clients . read more

This was my first experience with any Collison shop. Joe was very kind and informative with me about what was taking place. The company that hit my car had an adjuster come out for a second appraisal, and gave Westfield Collison a hard time about repairing my vehicle. However, Joe fought for what they owed me and the damages were repaired beyond my expectations. I was shocked to see my car in better body condition than when I brought it a year ago! I would highly recommend this shop for any body work in the future. read more

Westfield Collision Center - after repairs - Body Shops Near Me - Westfield, New Jersey

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Professional, great communication, and fair pricing not once but twice for me recently. Joe and the team took great care of me for repairs on two of my Acuras. These guys know what they're doing and are happy to answer any and all questions. Very buttoned up operation, I'll certainly be back. read more

I have never been so frustrated and misled by anyone like this before! When I first visited the shop to have my car evaluated for repair, they were so friendly and promised to take care of all the insurance headaches for me. Little did I know when it came down to having the car fixed and dealing with the insurance, all they cared about was getting paid! They didn't even check to see whether or not the claim was approved before starting work on the car. After they fixed it, the insurance said the claim was denied. On top of all that, their response to me was..."Well, you're not going to get your car unless you pay". Arggggh so annoying. Anyway, if you want someone you can trust who will deliver on what they promise, definitely avoid this place. There are too many honest places to go to instead. read more

I would not recommend this body shop at all. I brought my car to get repaired at this shop and after Joe the owner called me and advised the vehicle was finished, naturally went to look at it. After I inspected my car I immediately noticed there was a paint bubble and brought it to Joe's attention. He immediately lost his temper and began telling me that it is just a dust and that I'm making a big deal out of nothing. At that point, I had returned the car rental to enterprise so then he advised for me to take the car and I can bring it back at a later date so he can tweak that paint bubble. Immediately after driving off, I the discovered that my car key was broken as it fell apart while it was in the ignition. I went back to the shop and told joe the owner that the key was not broken when I brought in my car and he again was very abusive to me and started shouting at me that "he can't make me happy, etc". The shop broke my key and he did have it replaced but would not take responsibility for someone in the shop breaking my key. The next day I discovered that the door that was repaired was not really repaired. Once I had someone sit in the back, the left rear door, that was fixed by this shop would not close. I immediately called the insurance agent and advised that this shop did not fix the door and I'm bringing my car to my Lexus dealer which they approved. The service area at Lexus of rt 10 advised that Westfield body shop did not fix the door that and they will have to replace the lock actuator. They fixed it and even the insurance agent advised for me to never use this body shop and also advised they will put a note never to recommend this body shop to anyone again. Joe the owner has an anger problem and will not take responsibility for what his employs do to your car while in their possession. Imagine they took over $6000 from the insurance and could not repair the car correctly after having the car for over a Month. TERRIBLE JOB JOE. THE WORST SERVICE I HAVE EVER SEEN. JOE, OWNER, NOT HONEST AT ALL. read more

Absolutely WONDERFUL shop. Went above and beyond for me, accommodating my schedule completely. They even buffed out a few dings/scrapes that were unrelated to the initial problem. And they were so friendly. I would recommend them to everyone. read more

While no one wants to wreck their vehicle, the people at Westfield Collision Center were great. They worked directly with my insurance company and took care of everything: no extensive paperwork for me. They explained the whole process and were very professional and caring. It made a difficult situation very smooth and easy. I hope I won't need their services anytime soon but I have no reservation about recommending them. read more

Highly recommend Westfield Collision Center...Dom and Joe will work with you and with your insurance if needed. Their work is excellent and delivered when promised. Their prices are fair and competitive. I have had several repairs done - one better than the other. read more

I've taken my car here a few times and have only ever had a good experience and my car was always returned in great condition. They always seem to try to go the extra mile for their customers. I would definetely recommend them. read more

By far and away the best collision center I've ever had to deal with. They kept me informed of the entire process and what work was being performed. The work was completed about a week ahead of schedule and they even detailed the entire car for me. I would highly recommend them to anybody that needs any work done. read more

This place is an operational joke. Not only is their customer service abrasive and unfriendly at every interaction, they were even unprofessional at moments. They wasted my entire day as I waited for their call to get some dents popped out from a third-party service professional they hire. They said they called my phone, but they didn't. I had my phone in had all afternoon waiting. I even stopped by earlier in the day to see when their guy was coming! Instead of saying sorry, assuming they might have dialed the wrong number / made a mistake, they put it on the customer! Classic. They actually said to find another place to do business. If this is any indication of how they fix cars, I'd be concerned. It takes a lot for me to go to Yelp and write a review! Yet, here we are. read more

The worst body shop!!!! They lied that the insurance company gave them the approval to fix the car. They fixed the car and when we received a call from the insurance company that the approval never was sent, the body shop made us pay for it and told us it was our problem! Don't trust them, try another place down the street! read more

Best body shop ever.. Dominick always goes above and beyond to help.. Myself and my family have been going to them for years and wouldn't even think of going anywhere else. To me, they have always treated me like family.. I would recommend them to anyone. read more

My wife and I took our cars there on two separate occasions and their work was exceptional and it was completed on time for the amount they quoted. Dominic and Joe are very honest and stand behind their reputation. read more