Great service!! That's it plain and simple. Called D up and he responded in a couple days like his…read morevoice message said. Came out to the house at the exact scheduled time! I needed a tune up & deck leveling. D has done the best job I've ever had done since buying the mower 5 years ago! If you don't use this guy you're missing out

Not a positive experience, we dropped off a tractor there to have the belt replaced. They charge…read more$100 fee to look at it, which nowadays is normal. But then they came back with a price of 550 because they said that they also replaced the pulley and we just found out there's nothing wrong with them. They also claim to be fast, but it took over a week to get them to look at it. Finally, the woman at the counter was nice. However, her husband was extremely rude. I think it's because we didn't go with them to do the work. Maybe he was having a bad day, but I would never choose to do business with someone who is that negative to customers. This is coming from someone who did 25 years customer service in retail.

I had a bad experience where brought my snowblower in for a new electric starter in 01/24 as well…read moreas a tune up. When I got it back the choke was not functioning and the blower had to go back to have that fixed then in 01/25 starting problems again. They told me the first time it was in that some teeth were missing on the flywheel and never attempted to fix that. The spark plug was never changed at the time of the tune-up. They are terrible and do not bring your snoblower to them, they will over charge you and when you another issue they would not call me back. If you want good dependable service go to Tafts in Holyoke they are established and they do excellent repairs and done right the first time.​

My ride on lawn mower deck was so low I was hitting dirt when I mowed. I brought it to 2 other…read moreplaces. They didn't fix it and they charged me a hefty price for picking it up. Mark and Scott from Scooters in Eastlongmeadow fixed the problem , charged a very reasonable price and delivered it when it was done at no charge ... Thank you Scooters !!!!

From the owner: Scott and his son are the hands on team to repair all of your out door home equipment. Lawnmowers,…read moresnowblowers, trimmers, and small engine tools are their specialty. With years of experience Scooters will keep your equipment in tip top running condition. Locally owned and operated.

I bought. Ferris Zero turn mower from Taplin 6 years ago. I runs awesome and they had the best…read moreprice by far. My mower broke while I was mowing on a Saturday late afternoon so I called Monday morning when they opened and asked if they could pick it up and fix it I also asked if it was still under warranty they said it was one day over on the warranty. I said wow that sucks and asked them to let me know the price before they fix it. I got a call a few days later and they said the motor was blown and it was 5 or 6 thousand if my memory serves me correctly. I said wow then they told me they were able to replace it under warranty! I was so happy! They brought it back a few days later and it has run like new for the last 3 years. Thank you Taplin!

Bought an Ariens platinum snowblower in October 2022, used only few times over the past winters,…read morethis year 2025 started it for the first snow, made 3-4 passes on the driveway and there was a loud noise and it stopped working, unable to start it back up. Called Taplin, they were able to pick it up the next day. Eric called after checking it out and the said the motor was blown. Of course was 2 months out of warranty, he said would call Ariens and see what he could do. Because of Eric's perseverance they replaced the motor, at no charge to us. Our heartfelt thanks to Eric, and to kudos to Taplin for having such a dedicated person on their staff.

I stoped by to see if they had a bolt for my mower. When I told them it was for a craftsman zero…read moreturn with a Koehler engine. The sales person seemed like they no longer wanted to help. It seems like unless you have a commercial mower they do not want your business. Little did he know I also have two Scag turf tigers and a Toro mower. I will take my business elsewhere. So should you. They also said they don't have mowers with Koehler engines. Yet, they advertise they do on their website. Poor poor customer service. And they lie.

After hearing their radio add for fertilizer I couldn't wait to stop in and check this place out. I…read morehad a hunch they carried commercial grade lawn fertilizers that professional landscape services use. I was damn right, and found out the lawn service I used to use bought their exact fertilizer and pesticides from Preco. I walked in and was greeted by a guy named Chris. He was awesome, and answered every question I had, and gave me a bunch of tips. I bought a 50lb bag of commercial grade slow release fertilizer for $29. An amazing price, compared to the Scott's crap everyone sells. They do sales, service, and parts for lawn equipment. Seriously, if you take pride in your lawn, check this place out, instead of using Scott's or paying for a service.