If I could give zero stars I would. I made an appointment for 3 of my animals for 11:00, 11:30, and 11:40 AM. I was running a little late for the 11AM appointment and told them I was okay with missing my first appointment since I would be there at 11:30 and they told me I'd have to reschedule even though I could make it for my two appointments. I don't understand how my animals are being denied if I had set appointments made and although I missed one, I still had two more. The receptionist was very rude and did not care whatsoever. Don't waste your time, they could care less. read more

Ever since my primary Vet at Westfield Veterinary Group left I have felt like I am just a dollar sign. I have tried a few different Veterinarians and haven't really found one that I feel comfortable with yet. I was trying to stay with this group but I think I am done and need to find another vet. Today I called and asked a followup question for a Doctor who had seen my dog as an emergency recently. A receptionist called back to give me my answer and although I have repeatedly ask for my home phone number to be the primary number they called my cell. Which I did not answer. I found this disturbing that they can not enter a correct phone number to call back. The receptionist Jen? even argued with me, and talked over me, on the phone about the phone number for the call back. I was waiting for the Doctor to call me back and I was told that if it is a question that is simple then someone else calls back. I was told it is not customary for the Doctor to return all calls. Really? What ever happened to the customer is always right and good old fashioned customer service. I travel far for this practice and I think I won't be doing that for much longer. Recently, I referred a friend whose geriatric dog is anemic and she was also very unhappy with the treatment she and her dog received. Bottom line is these employees are probably overworked and the owner has just over expanded this practice without proper staffing. I will say I the vet care has always been good but the attitudes of the employees not so much. There is no need for me to travel an hour one way to be treated like just another dollar sign. read more

other veterinary groups should be trained by westfield they are superb practice ,loving caring knowledgeable thoughtful care ,alternatives always offered ,excellent clean facility,,,thest doctors loving advisory when your animals and you need it the most!LARAINE AND STEVE BARACH read more

Absolutely loved this place! We brought our rescue dog here when we first adopted him and kept coming back ever since. Living out by Bridgewater, there were plenty of closer vets, but the care and patience that each vet here showed us - and our dog - kept us as loyal customers for 3+ years. Every visit we've had here has been relatively painless and they've shown themselves to the helpful with everything from routine check-ups to emergency visits when our pup wandered into the wrong bush and came home with 50+ ticks on his underbelly! Each vet goes above and beyond to make sure your needs are met, and our regular vet - Dr. Weintraub - deserves special praise for her enthusiasm for the job. Unfortunately, we're out in California now so we might not be back unless we return to NJ... but if we do, I'll be certain to bring our little dude back here. read more

My pitbull was hit by a car and I yelped this place. Thank God they were open at 11pm and took my pitbull right in and treated her. Treated her wounds and cared for her to make her stable in less than an hour, I was back home with her meds and instructions . the staff was friendly & very helpful. U would recommend them to anyone. read more

So my puppy ate an entire bottle of Advil, 40 pills. No, I'm not joking. She got into our medicine cabinet when I wasn't looking. In panic, I brought her to Westfield Veterinary, and she was up and running again in 2 days. We had her stay overnight on an IV drip, and the vets followed up with another appointment, and medicine. Everyone was so understanding and sympathetic, calming us down while we were freaking out. The attitude of the people that work here is great. Although one small criticism I have is that, when we come on time for our appointment we still always end up in the waiting room for like 30 minutes. Other than that, I love this place so much. I would trust any of animal of mine to be taken great care of. read more

Westfield Veterinary Group - Veterinarians Near Me - Westfield, New Jersey

I love this place. We changed to this vet four years ago when we brought our eldest dog Blitzen here when our then current vet blew her diagnosis, causing her to go into congestive heart failure. They saved her life at WVG, and our three dogs have been patients there ever since. On our current visit, our Blitzen's lab work was essentially a death sentence (kidney failure) and Dr. Maus could not have been more caring or empathetic or loving toward our little girl, and supportive toward me. We will always bring our pets here for the best care possible. Suzanne Stevenson Union read more

I live in NYC but visit this area of NJ often. My dog had diarrhea for 2 days and on the 3rd day she started to have a bloody stool. I had to find a vet in the neighborhood quickly. I found this place and was very happy with the care and treatment. Everyone was really nice. The only negative I can say about this place is that I found it extremely expensive, and that's saying something coming from NYC. They gave me an "emergency visit" appointment, even though it appeared to be empty and their regular hours were until 9 pm (I called at 545 to see if they had any openings). Other than the bill, I was very happy with the time and attention to detail everyone took with my dog. read more

Walked out without even being acknowledged. Had an appointment at 10:30AM; arrived early but checked in with the receptionist. My dog and I were the only ones in the waiting area. 45 minutes later, we still hadn't been called in. I will never come back here again. Good riddance because the past few times I've been here, they have recommended expensive unnecessary procedures. read more

Terrible customer service! My dog has now been without heart heart worm medication for two months because this place will not send a prescription to 1800 petmeds. They never told me they did not deal with third parties. I finally got an answer from them after almost two months that this is their policy. Really? All it takes is a fax! I'm going to take my pet back to Westfield Animal Hospital down the street because I never had an issue with them. read more

... In 2012, Yoo Hoo was diagnosed with a mast cell tumor on her abdomen. Had she not undergone surgery at the Westfield Veterinary group, we would have lost her to cancer 5 years ago. Dr. Day extended her lease on life, and she continued to energize our home with her presence until just last night. As winter storm Greyson bore down on NJ, our family enjoyed a snow day in our Cranford home, not knowing it would be our last with our beloved 17 year old Yoo Hoo. She had been weakening over the last several months. Her bones were revealing themselves with audible pops and palpable protrusions. She no longer played with her sister, and we had been carrying her down the stairs of our second floor apartment for several weeks. Yoo Hoo was falling a lot, like an uncoordinated amateur on ice skates. Medications, prescribed by Dr. Fellen, delivered some comfort, but our hearts were breaking every night at the sound of her crying herself to sleep. On January 4, after an evening snack of bone broth oatmeal and brussel sprouts, she fell once more. This time, her front legs would not let her stand back up. We held her frail body and her shaking subsided a bit when we fed her the most delicious treats. Westfield Vet received us at 11:00 PM, a plush woolen pad awaited her. She was known there as "Yoo Hoo!!!" The three exclamation points warned the staff of Yoo Hoo's past aggressions, an echo on her record from her fighting years. The teeth she mustered to show last night, when her port was inserted, might have ranked a half exclamation point, at best. Dr. Murphy explained the procedure, and Pete and I continued to comfort her and each other. She was administered propofol. Her body went limp as she smelled and tasted peanut butter. Her body briefly achieved quiet peace before Beauthanasia was administered to stop her heart. I held her head, and repeated " love you, puppy", as my husband held us both. read more

Excellent care for our cat, we always see Dr Doyle, he is great

Okay vets. Way to expensive! I've heard some people have great experiences and some have not. Not consistent enough for me.

Our family just recently said goodbye to our 17 year old cat, who we had for over 10 years. Through the years we have had no issues with the vets here, mostly because our little guy was healthy, and they are always incredibly nice to him. The office was fun because there were always animals around and thought the staff generally had a good rapport with the animals. I am giving them 2 stars because of how they handled our cat's "end of life care." When our cat started drastically losing weight (going from a 20 pound cat to a 7 pound cat), pooping and peeing all over the house, and not acting like himself, we brought him in to see what they thought. They ran a few tests, which were negative. They suggested running more invasive and expensive tests. We declined, and were met with a number of confused looks and judgement. My mom stayed firm in saying that she did not believe in doing invasive tests on animals who have no say. We brought him back to board a few weeks later, and he continued to lose weight and not eat. Instead of initiating a conversation about when to say goodbye to the cat, they continued pressing us to run expensive tests. When we were ready to say goodbye, we finally called them to discuss putting him to sleep, and again we were met with an attitude of "well, if you want to that's fine." Nobody would bring it up with us first. My parents should not have had to go through the the sadness of having to say they wanted to put my cat down - it is the vet's job to initiate these conversations, not guilt us into running tests on a 17 year old cat. This experience left us feeling that they were just trying to get money from us, not that they cared about our cat. When we are ready for a new family pet, we will most certainly not be going here. read more

This group is about one thing and one thing only. They are about an animal in particular called a cash cow. If you like that just gouged feeling, go to this veterinary group. If you want fair and equitable and caring treatment for your pet at a reasonable price go elsewhere. For example, they just charged me $95 for a heartworm test for my dog. If you Google this you will find that the average heartworm test pretty much anywhere is about $30. So this group is charging three times the average rate. Further when I went there today for a Bordetella shot for my dog, I was escorted into a waiting room and told to wait for the doctor. Maybe they were trying to get another fee but I told them I'm not here for a wellness examination; my dog is not due for that yet. So I dodged a financial bullet there. Also when I was called to confirm the appointment they tried to upsell me with a different heartworm medication that they are pushing, including with stickers all about this medication in their waiting room. I don't like to be up sold nor do I think it's an ethical practice for them to push a particular pharmaceutical product. One can only wonder if the group is getting some kind of kickback by pushing this particular medication over all others such as Interceptor, and I think this practice should be stopped. On the side of their new trucks it says compassion and caring. I think they should change that and it should simply say cash. They also just renovated their Westfield lobby facilities and I suppose they are trying to pay for that as well as for their union location. This place used to be decent. It is nothing but monetized now and also when you go to pay they don't print out your bill for you to review it first. I think that's a little sneaky and not right either. Buyer beware. If you want that well fleeced feeling and if you want to pay triple for what The work is really worth, by all means go here. I tried them again after miss diagnosing something for my dog by the way. It was a form of cancer that can either be benign or malignant depending on what cells looks like under the microscope. A new vet misdiagnosed and I ended up paying $1000 for a surgery. A surgery which determined with pathology from the surgery, that this form of cancer for my dog was benign anyway. They got $1000. I think this place is a rip off and a scam... Be very, very careful. No need to pay what they charge for all of their services including, by the way, a tech fee which means a technician simply escorts your pet to the scale for weighing and then to a waiting room that You probably don't need. That was $25. This place should be completely ashamed of themselves. All they care about is your money. read more

My family and I have been bringing our pets here for almost 17 years and Dr. Witham is usually fantastic BUT here's the catch- I brought my cat in because he wasn't eating, or going to the bathroom, or doing well at all. Dr. Fellen saw my cat (Dr Witham was away) and only felt his tummy and told me that there was built up fecal matter in there. She then proceeded to tell me my cat needed to stay there for a few hours for an enema and that I should give him laxatives she prescribed. Later that day I picked him up, and for 2-3 days, I gave him the laxatives she prescribed. On day 3, he still was not eating, and had no bowel movements, he was so doing so bad. So we brought him back to the vet. Dr. Witham then saw my cat, and felt his stomach. HE told us the masses he felt in my cats stomach was cancer. About two days later, we had to put my cat down. Not only did Dr. Fellen misdiagnose my cat, she prescribed medications and an enema treatment which were not needed at all! And by giving my cat those medications, god only knows how much more suffering I put him through during his last days alive based off her recommendation! To make matters worse, Dr. Fellen did NOT offer an x-ray to confirm if what she felt was fecal matter or not, and she did NOT do a rectal exam. Yet she is telling her boss that she did! LIAR! I also learned recently fecal matter and cancer feel completely different. How as a professional veterinarian did she mess that one up? My family and I are outraged that we spent a ridiculous amount of money on Dr. Fellens vet visit and medications. My family has already complained twice and was told on the phone that everything Dr. Fellen did was okay. IT IS NOT OKAY. I hope my family can get our money back, but doesn't seem like we will. From now on our animals will be going to Millburn Vet. Hey Dr. fellen, would refunding our money break your vacation home bank?!? I think not. read more

I have taken my cat to westfield vet group over the years. The only reason i ever liked this vet was for dr. Day who has been good with my cat. So my based on my last 2 visits ive decided to never go back. My cat had injured her paw because her nails were too long and she hurt herself when she jumped off a table. So i took her in to make sure she was ok. The vet who saw her had long acrylic nails with jewels stuck to them. I understand wanting to have cute nails but when your a vet handling animals thats totally unprofessional. I didnt say anything. But i asked for my cats nails to be trimmed while she was there. They took her in back and when i got home i realized they nicked one of her nails. And i also realized she was given pain medication which i never agreed to. Not sure if it was for her nicked nail or for her injured paw. But i was upset it was administered without my consent. Again. I let it go went home never mentioned it. So now i take her in a few years later. Because my now 15 year old cat needs a dental cleaning and has some dental pain. So i get pre dental bloodwork done. And get her teeth looked at. Vet at the appt did not mention what needed to be done. She only mentioned that my cat had some dental issues and needed dental work. So i paid my 300+ dollars. Went home and realized hey, i spent 300 dollars and vet didnt mention what needed to be done. I called office and vet got back to me and stated that most of my cats teeth needed to be extracted except for canines. Now i know my cat has gingivitis and a bad tooth or two. But a full mouth extraction? It seemed severe for a 15 year old kitty who doesnt have very bad teeth. I decided to get a 2nd opinion. Because i was not comfortable with the diagnosis, it just seemed extreme. Anyway so very glad that i got a 2nd opinion! Because seasoned vet said that he agreed that a full mouth extraction was not needed. That she was in need of a cleaning for sure and maybe 1 or 2 extractions! He said her teeth arent that bad really for a senior feline, just what one should expect for her age. I really didnt want to say anything bad about westfield vet group but i really think the focus is too much on getting your money. And they are quite expensive-for service that is not meeting expectations for such expensive visits. Im glad i was able to get her bloodwork done though. But i will not be going back. I have tried 6 different vets in the area. And i finally found a keeper in avenel, who are great with my kitty. read more

I am very disappointed with Westfield Veterinary Group. My dog was really sick and I called to make an appointment with her regular vet who is an excellent vet. However, he is always booked. You have to wait 4 to 5 days to get an appointment for a sick dog. When I finally got the appointment with her regular vet, on the scheduled day and time, my regular vet was out that day, and no one called me to let me l know and my dog was going to be seen by another vet who did not know her history, ailments, etc. In addition, in between visits, I had to make a trip to the emergency vet at Westfield, who gave my dog good emergency treatment to carry her over until her regular vet would see her on the scheduled visit two days later. Since her regular vet was out, the covering doctor gave her the exact treatment, meds, etc. as the emergency vet had done two days prior. When I called and explained the situation, begging to get an appointment with her regular vet who not only is a very good but knows her history. There was no way they would give me an appointment to see my regular vet soon, they wanted me to wait 5 days to see him with a sick dog. No empathy! Very disappointing experience. I will never return to Westfield Vet again nor recommend it to my friends. It is not about money or schedules, it is about empathy and care to sick innocent animals. read more

We had a not so pleasant experience with this Facility. My son took our dog because she had not been feeling well. Not eating properly and had a swollen stomach. They examined her and said that in order to find out what was wrong that they needed to do an x-ray and that the x-ray alone was $500. They said she could be pregnant or have an infection. We didn't have the money for the x-ray. We just paid for the consultation which was still high. We felt that by examining her they could have known what was wrong with her. To make long story short 2 days later we took her to Valley Veterinary Hospital which was awesome! The consultation & x-ray was only $140. But just with the examination he was able to say that she had an infection (something that Westfield Vet could have done too). The wonderful doctor at Valley Vet showed us the x-ray and explained everything to us how the x-ray should look like and he examined her in front of us. Nurses were awesome. She ended up having surgery and had her uterus removed because of the infection. She's home & feeling 100% better. We will never recommend Westfield Vet to anyone! read more

I just moved in the area couple of months ago and was trying to get settled in a new area of Jersey. All of a sudden my 15 year old cat, Tammy, was having seizures back to back on a late Sunday night. I found Westfield Veterinary Group as a google search for 24 hour ER services. Even though I was new and distraught because of my poor cat, they treated her and myself with lots of love and care and didn't judge me for some of my stupid moments like opening the door the wrong way or not hearing them right and going the opposite direction they told me to go. They understood I was upset and worried about my baby. My first visit here with Tammy turned out to be the last visit for Tammy so she could be in peace. They allowed me to say goodbye to her and included the homemade blanket I made for her as they put her to sleep and told me they will cremate her with the blanket. Days afterwards, I've received a condolence card from them and a phone call from them offering condolence and the status of the paw print. This place is amazing and when new adoptees come into my care, I will make sure I go here for everything! Hours look great and if their ER staff and office staff are this compassionate, I can only imagine how friendly the whole staff could be. Thank you Westfield Veterinary Group for helping my 15 year old baby and for making sure she was comfortable from the start. read more

My name is Mary , I began taking my Miniature Schnauzer Yana to Westfield Veterinary group in February 2011. Dr Fellen was my Yana's vet. In February 2018 Yana became ill. I took her to Doctor Fellon. She ordered a number a test, Yana was hospitalized at the Westfield Vet group. More test ordered, more medications given. My Yana was getting sicker and sicker. In May or June of 2018 I advised Doctor Fellen that I wanted to take her to Red Bank animal Hospital. Doctor Green at the Red Bank Animal Hospital treated Yana until August 2018. There was nothing that could be done for Yana. Doctor Fellen never called me to inquire about this patient that she had been taking care of for over Seven years. Yana passed away December 26 2018. I took her remains to Westfield Veterans Group for cremation. No call from Anyone from the Westfield veterinary group. To offer concern, condolences nothing. The customer service is below poor. My feelings is that once I no longer was shelling out thousands of dollars. Yana and I did not matter any longer. Once the thousands and I do mean thousands of dollars stopped I was not deserving of a simple phone call. Shame on you Doctor Fellen and the Westfield veterinary group. read more

I switched over to the Westfield Vet Group about 2 years ago when I was unhappy with my dog's vet. Since then, I've been taking my pup here whenever she needs attention and now for vaccinations. It all started late in the summer when I was going away and my dog was ill - not eating and having bad diarrhea. The vet I was going to at the time didn't have anything open to see her for a few days. This is my baby, there was no way I was going to wait a few days to see if she got better, or heaven forbid have to rush her to an emergency clinic at night. I called Westfield and they told me I could bring her in the next day. She was seen, given tests and I received medication and within a day, she was just about back to her normal self. I had received a flyer in the mail mid last year letting me know they were now a 24 hour clinic - hallelujah! Prior I had to make a trip up to Bloomfield for emergency services, but now Westfield was a closer option. I came to end up using their services this past November when late at night, just about at bedtime, I noticed my dog's face completely swollen - she was having an allergic reaction to something. Quickly grabbed her and off we go. I called as I was on my way letting them know the situation and as soon as I arrived, she was quickly whisked to an examination room. The vet (unfortunately don't remember her name) came out and spoke to me, calmed my nerves and said she would be getting basically a benedryl shot and just to give them a little time to monitor her and see how she was doing. Before long the vet came out again and told me she was responding well and I would soon be taking her home. This is one thing that I love about Westfield - they have multiple vets so if you need your dog to be seen, they can accommodate you. My pup has seen Drs Weintraub, Beck and Doyle, and all have been fantastic - they seem to truly care about your animal. Now having them as my emergency clinic too is a bonus. read more

We called Westfield Veterinary Group because they were open on Sunday and we believed our sick cat was having respiratory problems. They set up an appointment immediately, which allowed us to have an office visit instead of billing an emergency. There were a couple of minor delays during our visit, mainly due to an office backup because of three other customers and one doctor on staff. Dr. Borut did a thorough examine, said that our kitty was doing poorly, and suggested that our cat be hospitalized. We declined, because we wanted the cat to recover at home and the cost of 2 or 3 days hospitalization would be around $1,500. After a little discussion about possible treatments, Dr. Borut followed our lead and suggested x-rays and later blood work. Unfortunately, these tests showed that our cat had Feline Leukaemia. He also discussed "end of life" care and asked if we want to put our cat to sleep. He explained that our cat might pass quickly and that they were available 24X7 if we needed them overnight. Veterinarian facilities are expense, just like other medical hospitals, and you need to help lead/decide on the level of care and $$ amount you want to spend. Dr. Borut seemed compassionate about our feelings and his expert diagnosis helped us prepare to say good bye to our pet later that night. read more

I had very bad experiences at the emergency animal hospital in Red Bank and someone recommended I take my dogs here in an emergency. I have only been to this place once and it was a good experience. The place was clean and everyone who greeted me was kind and helpful. The vet who saw my dog solved the problem immediately. It was a relief to deal with a vet who was knowledgeable and professional. The cost of an emergency visit was slightly higher than other places, but not by enough to turn me off. I will definitely bring my dogs here for any future emergencies. read more

My neighbor referred me to Dr. Day. I am so glad she did! My cat is extremely fussy & can scratch or bite without warning. Dr. Day was so patient & kind with my baby. I am so grateful for Dr. Day & Westfield Vet Group. Update-I had to send my baby girl over the Rainbow Bridge in August 2013 & this place was so patient, kind and wonderful before, during and after the procedure. Thank you all for your kindness. read more

Pretty nice place, very clean and great staff. Got my rescue dog a general checkup and then her teeth cleaned. The experience was a good one as I was constantly reassured with updates from the hospital and my dog is recovering nicely at home. The price was reasonable as well. read more

I have filed a complaint against Dr. Fellen and the entire veterinary group with the State Board of Veterinary Medical Examiners for Negligence, Professional Misconduct, and False Information. I encourage everyone else who has had such a terrible experience with this facility to do the same. This facility should honestly be shut down.THEY ONLY CARE ABOUT GETTING PAID NOT ABOUT THE WELFARE OF THE ANIMALS THAT THEY TREAT. The only vet who gives the impression that he is both knowledgeable and compassionate is Dr. Day. Stay Away from everyone else. The vet techs are also very uncaring, cold, impatient, and incompetent. We brought our mini pin, Reina, to this facility on 1/16/12 on an emergency basis. Dr. Diana Fellen ran tests and recommended that she stay there for a minimum of 3 nights to receive IV antibiotics and fluids among other meds that she needed for her chronic conditions. We were in constant phone contact with Dr. Fellen and the vet techs during the 3 days that our mini pin was there. We were told that she was not improving much but that antibiotics need 48-72 hours to take effect and that she wasn't getting worse either, also that she was eating lunch meats (her fav) and baby food/yogurt. The vet tech even told us she walked around the facility and the receptionist said she had been playing with her. I spoke with Dr. Fellen on Thursday and asked her directly if her prognosis was so bad that I needed to come home to NJ (I live in Manhattan and my family is in NJ) and she told me that she didn't think so. However, my sister called me after picking up our Reina and told me to come home right away. So I rushed home and we all realized how weak and thin she was. We couldn't understand how we were told that she had been eating lunch meats, walking, and even playing and that now at home she could barely stand up. She refused to eat. She did try to drink water but kept falling down so we gave her water with a dropper (which they did not recommend) nor did they give us the fluids to take home to maintain her hydrated and to maintain her electrolyte balance like they said they would. Anyway, my mother called the vet tech around 7pm who said that the vet on call said to give Reina the pain meds and her other 8pm med even though she wasn't eating, that maybe she'll wake up and want to eat later. The vet tech who we spoke to earlier that day said not to give her pain meds unless she eats, but we did what the vet on call told us to do. We gave her her 8pm meds and water with a dropper. She kept trying to stand but fell each time and could not get up so we kept putting her back on her bed with the heating pad which the doctor recommended we put her on due to her low body temp. She was breathing heavily from 8:30pm until she passed around 3am, this was only 10 hours after bringing her home from this TERRIBLE facility. What we don't understand is how 3 days of fluids and antibiotics plus other meds made her SO MUCH WORSE than when we brought her in. When we brought her lifeless body in on Friday, 1/20, we were asked by a receptionist if we'd like them to take care of the cremation for us (Why else would we be there????) and then proceeded to give us the cost for each option. We were grieving over this sudden loss and of course the first thing they mentioned was the cost, which we paid, but they didn't ask how she passed or anything and she had been there with them for 3 days. All the receptionists and vet techs appeared cold and impatient. We asked to speak to her vet and were told she wasn't in today and could not be reached (I've never heard of vets who don't provide their number for emergencies which is why we could not call her or anyone in the middle of the night when our Reina was passing away). We asked to speak to her vet tech who had been taking care of her and were told she was not available either. After DEMANDING to speak to a vet, Dr. Day came in the room and was actually compassionate, knowledgeable, and honest with us. He told us that when he saw our Reina those 3 days, that she barely ate and she never played or walked around. He apologized that we were given false hope. If Dr. Fellen had just been direct with me and informed me of what was actually happening, we would have picked her up instead of leaving her there for 3 days to suffer and be treated by incompetent, uncaring vet techs. Dr. Day should leave this horrible practice. He appears to be the only vet worth going to there. read more

I would highly recommend this practice. Everyone working there was incredibly kind and helpful. They helped both me and my dog remain calm as we dealt with a stressful situation. They provided terrific care and good communication, and we ended up going home happy and healthy. The facility was great and the cost was quite reasonable. 24/7 care will never be cheap because such facilities need to maintain adequate equipment and staff to respond to any emergency. read more

I choose to give them 3 starts because on how they handled our dog last week.. We where there late night because my girlfriend noticed our dog's right eye was squinting.. Front desk were very nice and walked us thru the process since its our first time there.. While we do the paper works our dog was taken we waited for awhile then someone assisted us to go in one of the rooms.. That's when the long wait happened, my girlfriend keeps on asking me where is our dog I was standing by the door looking, but no signs of our dog or technician.. After the long wait the doctor came and explained what they did but our dog wasn't with the doctor.. All puzzled the technician gave back our dog and was assisted back to the front desk.. So yeah after we paid, we were talking way we weren't there when they did all the test.. Follow up check was done this week and the primary vet was asking us series of questions that we couldn't answer because we didn't see anything that they did.. In the future hopefully this place would be more aware that at least one of the parents would be there while the dog is being checked or at least tell the parents that we cant be there while they do the test because of what ever reason.. read more

The initial experience I had with this practice left me with the decision to never return. My puppy's initial visit to have sutures removal was set by 6pm and as a new patient, I had made the mistake of going to the wrong office. Upon arrival, the Union office assured me to head over to the Westfield office and they would still be able to see the puppy as they would contact the other office letting them know the situation. As I arrived to the Westfield office, I walked in exactly at the time of their grace period and politely waited for the receptionist to finish her conversation as she was on the phone. She proceeded to rudely say that since I was "late" for my appointment then they could only see my pet as a curbside procedure and I was not allowed in the room which I was not comfortable with. I understand the process of late appointments and their attempt to still have my pet seen by the doctor but the service I received from this british woman was completely unacceptable where yelling and giving attitude to the owners is where I completely draw the line of ever returning to this practice. read more

I love, love, love WVG! Dr. Day and the amazing crew of tech's and support staff are accommodating, efficient, helpful and patient. Dr. Day LISTENS to his patients, knowing that they know their animals best and his responses are conservative, supportive and effective. I've had nothing but wonderful experiences at their clean, inviting facility. read more

There are simply not enough stars to show how much we appreciate the entire team at Westfield.. Since moving to the NE from Florida we have struggled to find a vet we could trust but finally found them here. From the minute we took our dogs Maggie and Murry here we saw care concern and people we could trust.. Last week we had to say goodbye to Maggie after 13 years. It was the hardest thing we have ever had to do. Dr. Lindsay , Dr Witham, and Dr. Day were amazing as they worked to save our baby and their compassion got us through it. The entire team from front desk, to techs were so caring we were overwhelmed... I would never think of taking Murry anywhere else and our next puppy, will only know this as his vets.. Thank you to the entire Westfield team Much love and thanks Glenn, Chip, Maggie and Murry read more

Generally quite good, 7 days a week, pleasant. Like all modern medicine/veterinary medicine, can get very expensive. Dr. Whitham is outstandingly competent and pleasant, by far the best Vet we've ever used for our cats and dog. Dr. Rosenblum was excellent also. read more

DO NOT VISIT THIS VET - ALL THEY CARE ABOUT IS MONEY. They do not care about the safety of their customers during a GLOBAL PANDEMIC. I called to get an anti diarrhea medication for my dog who ate a piece of cheese and has colitis. They said they were unable to prescribe this without him coming in. I told him I lived w someone vulnerable and could not risk it. He then said it was to the discretion of the Vet (so why exactly was HE telling me no?). I had called in the prior night and the staff assured me it was likely not an issue, now I have this snarky jerk on the phone telling me otherwise (he name is PAWEL in case you have same issue). The staff also told me it would only be $52 for a re-check since I was just there two weeks ago. This jerk then tells me "no that's not the case." He showed absolutely ZERO empathy for his customers who are dealing with serious issues right now. He just cared about money in their pocket. This is not the only issue. They will try and scam you any way they can. I came in for annul bloodwork and they charged me $500 (it is usually between $150-180). Then they told me "it's bc he is 8." Dont you tell your customers this FIRST?! Then, I took him to get his teeth cleaning. I was one of the first people to drop him off, right when the drop off window starts at 7:30. Then they proceed to call me @ 5pm to tell me he is JUST going under. I did not pick him up until after 10pm at night!! It was also February and the entire vet office still had Christmas decorations up, just to explain who is working there. These people are TERRIBLE - especially PAWILL!!!! do not go there, save yourself the headache!!! This really deserves 0 starts for the lack of humanity this company has. read more

the staff show care for the animals as well as their humans who care for them. My cat was born outdoors and is a bit scared of strangers. Everyone took tender care and made the visit low stress. thank you so much read more

Very poor customer service. There is a huge lack of communication between the two practicing offices. Tried refilling a prescription which I was told would take an hour by the vet and five days later still didn't have it. They then told us to pick it up at one location, went there and it was not there, it was at the other location, Don't like getting a run around. read more

I had taken my dog here a few times for emergency visits, as they were the only 24 hour practice nearby. He randomly would break out in hives with an allergic reaction since he was a puppy, and they were always great when we would come in. This last year, I noticed a large lump, took him in, and he was diagnosed with lymphoma (which I had suspected because I have been working in Oncology research for 12 years). We saw Dr. Witham, and he was great, had a long conversation with me about prognosis, which tests were better than others, and what our options for treatment were. We decided to treat and found a nearby Veterinary Oncologist that we took him to. Dr. Witham stayed in touch with the oncologist, and we called to talk to him a couple of times for advice and updates. Each time, he was gracious, never rushed us off the phone and made us feel comfortable with our decisions. My husband does not have any medical background, and needed more explanation, and he was always comfortable after talking with Dr. Witham. That was important. When the time unfortunately came that our dog was no longer responding to treatment, and we had to make the terrible decision to end his suffering, we went to Dr. Witham, since he had known the whole case. I can't express my gratitude enough with how much respect and compassion we were shown. We got all of the time we needed, we talked in depth about it before anything was decided, and the staff that assisted us were wonderful. We were taken right into a room, we were not rushed out, it was as comfortable as it could be, and we were really thankful for that. I am now going to use Dr. Witham as our primary for all of our animals, I think that they are great. read more

Even 1 star isn't worthy. I will NEVER go here again and disappointed at YELP who's app will push this to the very bottom for very little people to see. THEY PUSH UNNECESSARY PROCEDURES AND MEDICATION TO MAKE MONEY! Brought my English bull terrier in at around 1 am with a 105 fever, lethargic and easily to see skin issues. - no transparency - they took my dog and wouldn't let me see her the entire time (what vet examines your dog, takes blood and attempts to give medications without you in the room?) - poor service - waited over an hour for the vet to talk to me (while my dog was being "fanned" for her fever) - unnecessary procedures - she wouldn't make a move to help my dog unless I agreed to blood work (blood work after another hour comes back fine) and so that failed to produce them $ so she now recommends hospitalization and IV for her fever and dehydration (what dehydration? my dog was drinking and peeing normally!!!) Again I ask to see my dog and denied. I got tired of the BS and said I want my dog and communicated I will take her to her regular vet in the morning. - Unauthorized procedures - 3 am, I waited another 25 mins for my dog to be delivered to me. No one at the desk so I go find the vet myself and ask her where my dog is and she said we are preparing her for meds!!!! (seriously meds for what?they had no diagnosis and I didn't agree to the unknown meds) - Summary - $155 to walk in the door and another $200 for blood work. I see my regular vet the next day....10 minutes, $70, 2 shots, 2 antibiotics "to go" for skin infection (no blood work, no IV or hospitalization necessary!!!!!!) ***And Westfield Vet staff, don't call me to discuss as I will never give you a minute of my time ever again. read more

Never EVER go to this facility (UNION location) if you care about your fur baby. I cannot believe the lack of professionalism. To say they lack empathy is an understatement beyond belief. This place is an absolute atrocity. Not only did they miscommunicate the fact that I needed a 1500$ deposit (as they called me on the phone once I was 30 min away at 11:30PM), but basically said my dog wouldn't make it if she didn't stay the night. I had asked them 3x if I could pay once I picked her up as I didn't have the cash on me as this was a sudden situation and each time they said that was completely fine and I owed nothing until I picked her up. No bank is open and ATMs don't allow you to take that kind of cash out. They were extremely rude. There was a woman parked next to me in the lot, Who had just lost her dog. She offered to pay the deposit for me, a stranger. I told her thank you so much and God bless you you have a huge heart but I can't accept that. I also told her she was an amazing person and I told her I was sorry for her loss. The vet technician apparently found this funny and started hysterically laughing because I was taking my dog home basically to die. Horrified. If you care about your animal, do not ever give this clinic a dime! It is a sin that people like this exist. read more

This group is gouging. There was a time when rates were fairly reasonable. Not any longer. They also don't care if you complain about the rates. They never budge. Their attitude is ":so what", basically. They recommend unnecessary and exorbitantly priced tests. There are nine vets on staff and they are now open 24/7. YOU are paying for that and then some. There is NO reason in the world that a visit for my elderlblack lab should run nearly $800 for a basic blood panel, urinalysis, office visit and common, not designer, meds. Shame on this place. They don't care about your pets; they care, rather, about their wallets. I laughed when I looked up in their lobby and noted several scoop flood bulbs burned out. Those should all be burning brightly for the ransom they charge. Brad Stone, Maplewood, NJ read more