Employees !!! The staff is professional w each resident…read more Everyone is well groomed and dressed for the day. They have three meals a day plus a snack in the afternoon. They have entertainment, music, dance, exercise on a daily basis for the residents. The place is very clean asvi have seen the staff cleaning floors, etc on a daily basis. Very happy we have a family member living here knowing he is receiving great care by the staff.

Severely understaffed for the increasing needs of the residents. Advertise 2.5 personal care…read moreattendants (RCAs) per wing but you are lucky if you can find one. Staff are off the wing in activities or attending to the needs of residents in their apartments leaving the majority of residents alone in common areas. Personal care attendants change frequently so there is little room for relationship building between the residents/family and there is little overall work experience/training. Though the gardens are lovely there are not enough staff to escort the residents to the garden or sit with them outside. Activities/Entertainment is only available to those residents who are comfortable leaving their living area and attending large group activities in a large common activity room. Residents need to be escorted to and from activities by an RCA which does not allow residents to come and go freely from activities or participate at their own level. Though Bridges states that activities are held on the wings, they are of poor quality, not stimulating, very infrequent and not conducted by trained activities staff. There is no parallel programming so when a resident is not able to participate in the larger activities there is nothing available for those left behind. The dining experience is lacking, very noisy and cold. There is nothing to absorb the sound created by serving and clearing the dishes. The utensils are too large, the glasses and mugs are too heavy and there is no consideration for color contrasting that is needed for individuals with dementia (everything is blue). If a resident has an unsteady hand or diminished strength they would find it difficult to comfortably use the items provided. There is no consideration for using table clothes or any other table decor to decrease the noise or add to the overall pleasure of dining. Scraping dishes and running the dishwasher next to the residents while they are still eating and socializing does not make a pleasurable dining experience. The lighting in the residents room need improvement. There is only one dim ceiling light. Lots of extra lighting needs to be brought in by family members which leads to safety hazards for the residents. There is little individual attention to laundry causing items to shrink or get lost. There is nothing personal on the walls where the residents live to celebrate their lives such as personal photographs, art work, birthdays, seasonal decorations, sports memorabilia etc. The atmosphere is very sterile. The only display of creativity is in a small area outside the residents living space. How does one know what month it is if there are no seasonal decorations or calendars? Not enough items to orient or bring forth memories for an individual with memory loss.

C-W took superb care of my mother-in-law for 20 years until she died at 102. The staff always…read moreseemed very warm and caring, and she was always well dressed and clean. They had regular activities in the memory unit every day, and encouraged the residents to take part in any way they could. They managed her transition from independent living to assisted living to memory care while preserving her dignity.

We couldn't be happier! At almost 101, Dad moved in at CX to be closer to me. His suite is perfect…read morefor him, and the living spaces in CX are welcoming and clean. He enjoys many of the activities and the delicious meals. We like it because it's like a family, and they have welcomed us as family. Many of the staff have been there for many years. I was impressed that the Executive Director knew the names of the employees and residents and knew their stories.

From the owner: Benchmark Senior Living at Chelmsford Crossings in Chelmsford, MA offers Assisted Living and…read moreRespite Care. Residents enjoy personalized support, chef-prepared dining, and engaging programs that foster connection and confidence. Comfortable apartments, helpful services, and a dedicated team create a community where older adults can live well day to day, whether for long-term support or a short-term stay.

Dad, who resisted the move to assisted Living for YEARS, is very happy at Langdon Place! As he…read moreALWAYS says, "You really found the right place for me" EVERY time we visit. The apartments are much bigger here than the other places we visited in the area. Yes, the decor is still stuck in the 80's from when it was built, but who cares. Yes, maybe it needs new carpet in some areas but dad doesn't care. What he cares about is the good food (he'll eat anything so who knows if he's a good judge of fine dining!), the kind and attentive staff and the new friends he's made. A big perk to this place is the indoor pool which residents can use 9-11am with a supervising staff member. We didn't see indoor pools in the more expensive places and it's a real treat for the residents! Dad is a real bore about participating in the activities, but if your elderly loved one would enjoy them, they have plenty! There is no excuse to be lonely or bored at Langdon! If they're not feeling sociable at meal time, they can even have them bring the meal to their suite. We love the flexibility of how little or how much you want to participate on any given day. Take a tour of Langdon Place and see for yourself. It was just the right place for dad, hopefully for yours as well!

If you can't be with family, Langdon Place is were you need to be. My Mother seems so happy there…read moreand the staff is very attentive and pleasant. The facility is wonderful and very clean. When I walk in, the place just feels friendly. I don't think I could find a better place for Mom.

My mother has lived in 3 senior communities - this is the best for quality of care. Although she is…read morerelatively independent, the staff know her habits, check on her regularly, and are always happy to assist with any little request. The food is excellent, the common spaces are lovely (though we do wish they would leave the blinds open in the common room so that people could enjoy the outside light and gardens as well as the TV). They have recently updated the paint, furnishings and carpeting in the common areas so they are bright and fresh - I hope they do the same for the hallways in the residents' areas, as they are currently an 80s-ish gold tone which is not so bright and cheery as the common areas. Like many assisted living places, the apartments are small and closet space is minimal, and unfortunately, there is no basement storage available. But the rooms are kept clean (housekeeping is excellent). We paid extra to paint the apartment a brighter neutral color, with more light reflectivity, to brighten the room, and we put off-white area rugs over the brown carpet to lighten the right, which is especially important to vision-impaired seniors. Requests for maintenance (ie, fix blinds) can be slow, but the entire staff is cheery and kind. We have been happy at Robbins Brook and would recommend it to others who need assistance with daily living.

From the owner: Benchmark Senior Living at Robbins Brook in Acton, MA offers Assisted Living and Memory Care…read more Residents benefit from personalized, needs-based support, chef-prepared dining, and engaging daily programs. With inviting amenities and a dedicated team, our community helps residents stay connected, active, and supported.

Run away fast. Husband was there for rehab. Had a very small bed sore that could have been cleared…read morein a couple of days. Because of their neglect he had a large stage 4 ulcer. It was black skin around it red. You could smell the rotting flesh requiring a very painful surgery. He did not get the proper hydration and effected his kidneys. Nursing staff does not listen to your concerns. Ended up in the hospital for 10 days instead of coming home

2023 I typically only review when I have something positive…read moreto say, but the care of a parent is too important not to comment. In my opinion, I cannot believe this place is still operating. I would like to see it inspected as part of a 'sting' operation, for care and especially management. Some events that occurred are too disgusting to include here.'. I saved documentation in case ever needed, but was too stressed with the death of my Dad at the time, to pursue. The rehab section has somewhat better care.

I cannot say enough about the staff at this facility. The facility itself is beautiful with a mix…read moreof activities to keep all the residents involved. They provide incredible care and support to both the families and the residents. Maria and her team have gone above and beyond to accommodate a difficult situation. Throughout it all, every member of the staff was so nice and supportive. A big thank you to all!

From the owner: At Brightview Concord River, residents get the best options for Billerica Assisted Living and…read moreMemory Care. Our monthly-rental and no large entrance fee Billerica assisted living and memory care community can help provide the quality care when you need it while still being able to enjoy our vibrant Billerica assisted living community with daily programs. Contact us today to learn why we're the premier Billerica assisted living and memory care community.

My 85 year old mother moved in earlier this year. It took us a couple of months to understand what…read moreis provided in an Assisted Living environment and what we needed to stay on top of on our own. The staff was patient and responsive, and now Mom has settled in nicely in her one bedroom apartment. We like the fact a nurse is on for 2 shifts and an assistant nurse for all 3 (during the late night shift the nurse is on call). Mom has a pendant she just needs to press anytime she needs assistance, and so far someone has been at her door within minutes. They provide laundry service (although residents can do their own if they like) and many other amenities such as assistance dressing and showering. The activities have just started up again. The food is outstanding. There is an extensive menu of items offered daily, as well as specials offered each day. They will tailor the meals for anyone having dietary restrictions. The monthly rent is around 7K, that includes meals, nursing, emergency button use, activities, cable, and other items. It's a relatively new building and is always clean and bright inside. The location is perfect, with Lowell General Hospital just down the road, and Market Basket and Marshalls are quite close, also. Compared to the other 2 Assisted Living options we investigated in the area, Saab was the best fit for Mom. They also have a plan where after paying 2 years of rent, should finances become such that she cannot pay any longer, they reduce the rent to the amount of social security less medical expenses. No apartment move is required. This is a huge plus as its an expensive option, however, good to know if times get tough, Mom won't get kicked out. The Director, Candace, runs a tight ship, is responsive and deals with any issues immediately. Kelly, the Resident Care Director, is also super responsive and is the type of person who gives me comfort Mom is well looked after. Randy handles the paperwork and billing and is always so pleasant to deal with. Moving a loved one to an Assisted Living environment is stressful, however, the team at Saab was always there to coach and guide us through the process and protocols. Mom is treated so well there, I highly recommend Saab to anyone looking for an Assisted Living facility.

My mom was at the commons for several weeks, recovering from a hip fracture. We've had many…read moreexperiences with rehabilitation hospitals over many years and I have to say that The Commons is by far the best experience we've had. Emily Starr is an incredible, caring resource who was always available to help us along, even after my mom left The Commons. Reid, on the PT staff, was an amazing physical therapist who really took the time to improve my mother's mobility in ways that no other physical therapist could. 5+ stars for The Commons!

A high-quality facility with caring staff and friendly environment. The nursing staff are happy to…read morecommunicate and support families. My mom has lived there for 6 years and has transitioned from independent living to assisted living and now to memory care. The staff helped me navigate the transitions and made it as smooth as possible.