My mom was at the commons for several weeks, recovering from a hip fracture. We've had many…read moreexperiences with rehabilitation hospitals over many years and I have to say that The Commons is by far the best experience we've had. Emily Starr is an incredible, caring resource who was always available to help us along, even after my mom left The Commons. Reid, on the PT staff, was an amazing physical therapist who really took the time to improve my mother's mobility in ways that no other physical therapist could. 5+ stars for The Commons!

A high-quality facility with caring staff and friendly environment. The nursing staff are happy to…read morecommunicate and support families. My mom has lived there for 6 years and has transitioned from independent living to assisted living and now to memory care. The staff helped me navigate the transitions and made it as smooth as possible.

Employees !!! The staff is professional w each resident…read more Everyone is well groomed and dressed for the day. They have three meals a day plus a snack in the afternoon. They have entertainment, music, dance, exercise on a daily basis for the residents. The place is very clean asvi have seen the staff cleaning floors, etc on a daily basis. Very happy we have a family member living here knowing he is receiving great care by the staff.

Severely understaffed for the increasing needs of the residents. Advertise 2.5 personal care…read moreattendants (RCAs) per wing but you are lucky if you can find one. Staff are off the wing in activities or attending to the needs of residents in their apartments leaving the majority of residents alone in common areas. Personal care attendants change frequently so there is little room for relationship building between the residents/family and there is little overall work experience/training. Though the gardens are lovely there are not enough staff to escort the residents to the garden or sit with them outside. Activities/Entertainment is only available to those residents who are comfortable leaving their living area and attending large group activities in a large common activity room. Residents need to be escorted to and from activities by an RCA which does not allow residents to come and go freely from activities or participate at their own level. Though Bridges states that activities are held on the wings, they are of poor quality, not stimulating, very infrequent and not conducted by trained activities staff. There is no parallel programming so when a resident is not able to participate in the larger activities there is nothing available for those left behind. The dining experience is lacking, very noisy and cold. There is nothing to absorb the sound created by serving and clearing the dishes. The utensils are too large, the glasses and mugs are too heavy and there is no consideration for color contrasting that is needed for individuals with dementia (everything is blue). If a resident has an unsteady hand or diminished strength they would find it difficult to comfortably use the items provided. There is no consideration for using table clothes or any other table decor to decrease the noise or add to the overall pleasure of dining. Scraping dishes and running the dishwasher next to the residents while they are still eating and socializing does not make a pleasurable dining experience. The lighting in the residents room need improvement. There is only one dim ceiling light. Lots of extra lighting needs to be brought in by family members which leads to safety hazards for the residents. There is little individual attention to laundry causing items to shrink or get lost. There is nothing personal on the walls where the residents live to celebrate their lives such as personal photographs, art work, birthdays, seasonal decorations, sports memorabilia etc. The atmosphere is very sterile. The only display of creativity is in a small area outside the residents living space. How does one know what month it is if there are no seasonal decorations or calendars? Not enough items to orient or bring forth memories for an individual with memory loss.

Friendly staff and residents, great programs and amazing dining room restaurants. You will feel…read morethe friendliness the moment you walk in

This beautiful assisted living facility was my father's home for several years after my mother…read moredied. It was a wonderful place for him; excellent food, friendly people, music and lectures. I am so grateful he had a place like this to live where he could keep up a social life and independent ways.

This facility offers a memory care unit of 20. These…read moreunfortunate souls are neglected. All day and all night. The staff place them in front of a TV and sit on their phones all day long. No one supervises them and only a few bother to check on the clients, except when begged for help or during meals. My mother was there for 3 months. I had to bring in extra care because her needs were not being met. They informed me at one point when Mom was becoming uncharacteristically agitated that she had not been given her meds for 3 days! We had to evacuate her to the nearby hospital emergency department where she was found to have a terrible UTI that had never been addressed by Concord Park. She very nearly died. After 4 days she was still not aware of her surroundings. We had to put her into rehab for a month to get her walking again and stabilize her meds. DO NOT BELIEVE WHAT THEY TELL YOU DURING AN INTERVIEW. WHAT THEY SAY AND WHAT THEY DO ARE COMPLETELY DIFFERENT. IF YOU CARE ABOUT YOUR LOVED ONE DO NOT PUT THEM IN THIS HORRENDOUS FACILITY!

Visiting a friend's uncle today. Wow - this place is fantastic! Gorgeous renovations underway and…read morethe management and staff are extremely thoughtful and reliable! Right here in West Concord, right near the train station. A serious consideration for people with elderly loved ones considering assisted living.

Everything I wrote in my earlier review I saw w/my own eyes & things did NOT improve over time or…read morew/new aides. None of my family members who were in the house day-to-day want this agency back; only my relatives who get their info through this agency recommend them. I have not initiated contact with Home Care & More for months now, but they continue to contact me by phone, SMS, & Yelp message as recently as yesterday 7/10/19 to get my review taken down. They are bullying me with false accusations to make me look so bad I'll delete my reviews. Since everything I wrote is 100% true, I've left them up. Over time, their lies have escalated & gotten incredibly nasty & unbelievable. NONE of what they accuse me of is true -- it's all retaliatory. I NEVER EVER would have expected any of this given how kind, sincere, & cooperative they seemed. But see the screenshot of one of their "nicer" personal attacks. I've spared you the rant (blacked out), but you can see the last sentence totally unedited & exactly as Suraj wrote it... Why would a "professional" ever say such a thing? It's just one of so many bizarre, inappropriate, & untrue things they've said. I mentioned my ex only once (in brief chitchat about India) because he got me to go there -- how could I know they'd treat my personal info like this? After all my parents & I have been through, my best advice for your family is this: Go to your local Senior Services Agency (e.g., Minuteman Senior Services) & contract with a home care agency through them if you can. If you have any issues, your senior services contact will help advocate to get them resolved. If you are income-eligible, senior services may even cover part of the cost. If that isn't possible, find an agency that's been doing this 10+ years so they have a lot of experience (& more aides who can quickly step in if someone gets sick, doesn't work out, etc). I was able to find multiple such agencies recommended by local senior services professionals. None of them offered free services to get my business, but they also didn't feel they needed to. Some were cheaper too (HC&M charged my family $35/hr).

Home care and more is an excellent company. They have cared…read morefor my brother and they are excellent, compassionate, and dependable. They go out of there way to be sure the client is well cared for. I recommend that you contact them for senior care. Thank You, Pat B

Jon was remarkable! Found a place for my mom that would not have been possible without his…read moreassistance. I give him the highest possible recommendation, everybody should talk to Jon Younger before they help a loved one into an assisted living facility.

Finding the right place- a safe place for an aging parent is difficult and emotional. There is so…read moremuch to consider. Jon is top notch! He is caring, knowledgeable and very professional. You will be in good hands with his vast knowledge and kind heart. I would recommend him to anyone!

Senior Helpers of Westford, Mass, Jim DiGiorgio and his Team are truly caring people. My company,…read moreVeterans Financial, has worked with them for almost a decade and we can see the true dedication they have to their families, always trying to ensure they are taken care of physically but also emotionally and financially. I would highly recommend their services to anyone looking for reliable senior care.

Senior Helpers was a great comfort to me and my family during an extremely difficult transition…read moretime for my father entering into a Memory Care Facility. We needed to set up companion care staffing in a hurry, and everyone I spoke with was caring, responsive, supportive and informative throughout our interactions. Always they kept my father's well-being as their priority. We definitely had confidence and peace of mind that our decisions and plans were appropriate at each step. I definitely would recommend them.

C-W took superb care of my mother-in-law for 20 years until she died at 102. The staff always…read moreseemed very warm and caring, and she was always well dressed and clean. They had regular activities in the memory unit every day, and encouraged the residents to take part in any way they could. They managed her transition from independent living to assisted living to memory care while preserving her dignity.