I had an eye issue and the staff member was pleasant while booking my appt…read more The technician who performed a pre-exam was professional. Dr Banh was a compassionate and thorough doctor. Without rushing the exam, she gave a detailed explanation of my issue and gave me some sample eye drops. I have total confidence in her.

Dr didn't communicate at all even after my cataract surgeries. No advice on care, no education etc…read more No bedside manner. A month after surgeries I had a new serious problem with my eye that I need a surgery. I will not to go to that clinic again.

Love, love, love this place!!! Helpful, kind, patient and friendly staff. Highly recommend!!!!read more

I had a situation where I couldn't see from my right eye and had excruciating pain from the time I…read morewoke up. I was recommended to Two Rivers and I'm grateful that I was. The team at this location is friendly, knowledgeable, and clean. I'd recommend them day in and day out!

Dr Lozano was pleasant and caring. She spent a lot of time making sure I understood everything I…read moreneeded to know regarding my contacts. Very thorough. Was seen on time, staff are also very pleasant. Insurance information was up front and much appreciated. Even adjusted my glasses that I did not purchase there.

This is an updated post regarding the billing practices that are being performed by new Braunfels…read moreEyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact lens evaluation and fitting) free of charge without a co-pay. My first visit I was charged a contact lens fitting fee $70 which I thought was odd. When I enquired about it I was told it was due to the contact lenses that I got. Then my husband mentioned he was also assessed the same fee. Given that they took really good care of my husband I didn't think to question or look into it. The second exam came around and I was charged the same fee and I asked more questions about it and they were saying that my insurance will not pay for both the exam and contact lens exam/fitting. Third exam took place on 5/2/2024. Prior to my appointment I took a deep dive into my benefits and saw that it is a covered service. When I arrived I informed the front desk of this and they printed my benefits and they confirmed it showed $0. My vision exam was swift, no issues, and no changes in contact brands. I chose to use my benefits towards my glasses and paid out of pocket for contacts as my insurance will only pay for one or the other when it comes to materials. Yesterday 5/14/24 I received a call stating my glasses were ready for pick and that I owed $70 for the contact lens fitting. I called back and left a voicemail wanting additional justification for the fee. This morning I received a phone call and I explained the above mentioned and that I have never been charged such fees. The conversation ended up going south as Stephanie was cutting me off and said they billed the insurance and contacted them and it's not covered. I then logged in and began investigating all my EOB claims. You will see an older claim ( picture 1) done at another provider showing both contact lens and comprehensive exams and I owed $0.00. Then you will see my claim at NB Eyecare where the contact lens fee was never billed. I then contacted blue cross blue shield and spoke to a claims specialist who also agreed that per my benefits I should not be charged. BCBS then contacted new Braunfels Eyecare and had a three way conversation. Bcbs the informed there billing specialist that I am being charged for services that are 100% covered. The specialist had no clue and was faulting the system and said the box is greyed out. The bcbs representative then told her to contact the provider line for assistance but I should not be having to pay a fee for the covered service. I then went in and picked up my glasses and informed them that my husband and I will no longer be patients due to there unethical billing practices which is unfortunate as both my husband and I really liked the doctors and have always had a positive experience. But we will not be subject ourselves to being taken advantage of financially.

Update: high quality eye care. Cutting edge technology. Dry eye treatment I have had twice…read more Macy's a tech there and is very detail oriented. Great care!

I would highly recommend this place. They are the nicest, knowledgeable and accommodating staff you…read morewill come in contact with in a doctor's office. Great place.

The visit itself was fine, I had a good experience with the optometrist. My issue is with their…read moreoffice policies. My visit was in December 2023. I was told that my deductible wasn't met, so I was required to pay $180 instead of my $40 specialist co-pay (I was referred by my primary doctor). I needed to get the appointment done, so I begrudgingly paid. In March 2024 I was on my insurance website and I noticed an explanation of benefits. The office submitted the visit for approval and was paid by my insurance in January 2024! Instead of refunding the $140 I overpaid, they didn't tell me anything. If I hadn't have come across the EOB I never would have known. I called the office and had someone refund the difference (over 3 months after they received the insurance payment! Not a good look...

Not a long wait and they text reminders of upcoming appointments. Staff are knowledgeable and very…read morepolite and helpful.

I was told to be 15 min early for appointment. The place was closed and opened the doors at our…read moreapartment time. Then they tell me they forgot to send me a form that had a whole different price if you were getting a contact lenses prescription. So not only are you getting an eye exam with a prescription you have to pay a whole different price on contacts prescription. Needless to say conveniently they forget to send you a form that goes all the way to $2000 in order to get contacts. Pretty pricey so I canceled my appointment. Definitely will go see my other Doctor.

Amazing ! They are kind and caring. You get a thorough check-up from the best doctors!!!read more

I called my insurance company to find a provider under my insurance plan and they referred me here…read more I called them to verify that they take my insurance which they said yes. I went there for my exam and to get new glasses. After the exam the optician was helping me with my glasses. I have a high end frame (several of them that are in prime condition). I just wanted to replace the lenses. I have over 50 years of experience in the optical field from manufacturing to dispensing. The optician asked what I wanted. I explained that I wanted what I currently had. She responded with, let's get the most expensive and see what your insurance covers. I asked why and she said, why not? She could not justify wasting money on something I did not want or need. Then she said "your insurance doesn't cover any glasses." Well that is a crock. I had already called the insurance company and knew exactly what they cover! She gave me a price of over $1,000 dollars for a simple bifocal lens! This place is a scam! I left and took my prescription from the VA not the one from them because I had ZERO trust now. I filled it out of pocket at another optical company for 300 dollars! I called my insurance company and filed a complaint about this place. The only thing they care about is how much money they can get out of you.

Dottie was so helpful with my contact lens issue today. Initially, she said there was nothing they…read morecould do but after I voiced some frustration (sorry Dottie and Krista), Dottie got on the phone and took care of my problem. She was able to order a replacement lens for my defective lens without me having to go through all the warranty red tape with the supplier. THANK YOU very much Dottie. I appreciate you!

An amazing eye doctor to go to whether it's your first time your second time or your 1000th time…read more.. High-quality , personal care you can only ever find at a small business. All of my family goes to vision source, including my sister who has to schedule her appointments to drive in from three hours away.

Excellent optometrist and attentive staff. I received a thorough exam with a thoughtful explanation…read moreof my Issues. I have taken my daughters here and use Dr. Wolfe myself. 100% recommend.