Not enough time with doctor and my prescription was incorrect. Ended up moving to another practice.read more

My first stop here was a visit with Dr KELLEN RUCCOBONO. She was extremely professional and…read morecompetent. Before seeing her, there are a few stages where eye techs perform various tests. I felt that the testing was thorough and the techs were knowledgeable and friendly. This will be my eye exam office to return to annually. Unlike other eye exam offices, this one didn't attempt to up-same me for more tests that aren't covered by insurance.

Dr Jennifer was very helpful and has always been very kind to my family. My daughter had an…read moreirritation and we thought she had something stuck in her upper eyelid that I could not find or get out but it was very painful and especially through the night. Jennifer was very helpful and kind in treating my daughter and finding a scratch and a tiny bit of debris that had somehow worked its way in to the eyeball and under the lid. Thankfully this small abrasion was resolved over a few days of rest and antibiotic eye drops to help it heal. Thank you Dr jennifer!

I have had the pleasure of seeing both Dr Jennifer and Dr Kimber but Dr Kimber is who I see…read moreregularly! They are both fantastic and very thorough and what is happening and how much things cost. The care I receive has always felt like it's my two sisters and there is a fun side and a professional side to our doctor patient relationship. I'm thankful every year that I get to see them and the office staff as they are wonderful as well! I think my only negative is that I wish they had other frames to look at, but I have weird taste lollll so really that's a me problem lol

Be prepared to audit your billing as the office can't get it right. You will not get help from…read morestaff and lower your expectations of Dr Maverick as he will insult you and offer zero assistance . Rude is an understatement!

Great care! I had my cataract surgery with adjustable lens implants. The nurses and staff were…read moreexceptional. I highly recommend this facility and the doctors. Great experience!

Update: high quality eye care. Cutting edge technology. Dry eye treatment I have had twice…read more Macy's a tech there and is very detail oriented. Great care!

I would highly recommend this place. They are the nicest, knowledgeable and accommodating staff you…read morewill come in contact with in a doctor's office. Great place.

Love, love, love this place!!! Helpful, kind, patient and friendly staff. Highly recommend!!!!read more

I had a situation where I couldn't see from my right eye and had excruciating pain from the time I…read morewoke up. I was recommended to Two Rivers and I'm grateful that I was. The team at this location is friendly, knowledgeable, and clean. I'd recommend them day in and day out!

Dr Lozano was pleasant and caring. She spent a lot of time making sure I understood everything I…read moreneeded to know regarding my contacts. Very thorough. Was seen on time, staff are also very pleasant. Insurance information was up front and much appreciated. Even adjusted my glasses that I did not purchase there.

This is an updated post regarding the billing practices that are being performed by new Braunfels…read moreEyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact lens evaluation and fitting) free of charge without a co-pay. My first visit I was charged a contact lens fitting fee $70 which I thought was odd. When I enquired about it I was told it was due to the contact lenses that I got. Then my husband mentioned he was also assessed the same fee. Given that they took really good care of my husband I didn't think to question or look into it. The second exam came around and I was charged the same fee and I asked more questions about it and they were saying that my insurance will not pay for both the exam and contact lens exam/fitting. Third exam took place on 5/2/2024. Prior to my appointment I took a deep dive into my benefits and saw that it is a covered service. When I arrived I informed the front desk of this and they printed my benefits and they confirmed it showed $0. My vision exam was swift, no issues, and no changes in contact brands. I chose to use my benefits towards my glasses and paid out of pocket for contacts as my insurance will only pay for one or the other when it comes to materials. Yesterday 5/14/24 I received a call stating my glasses were ready for pick and that I owed $70 for the contact lens fitting. I called back and left a voicemail wanting additional justification for the fee. This morning I received a phone call and I explained the above mentioned and that I have never been charged such fees. The conversation ended up going south as Stephanie was cutting me off and said they billed the insurance and contacted them and it's not covered. I then logged in and began investigating all my EOB claims. You will see an older claim ( picture 1) done at another provider showing both contact lens and comprehensive exams and I owed $0.00. Then you will see my claim at NB Eyecare where the contact lens fee was never billed. I then contacted blue cross blue shield and spoke to a claims specialist who also agreed that per my benefits I should not be charged. BCBS then contacted new Braunfels Eyecare and had a three way conversation. Bcbs the informed there billing specialist that I am being charged for services that are 100% covered. The specialist had no clue and was faulting the system and said the box is greyed out. The bcbs representative then told her to contact the provider line for assistance but I should not be having to pay a fee for the covered service. I then went in and picked up my glasses and informed them that my husband and I will no longer be patients due to there unethical billing practices which is unfortunate as both my husband and I really liked the doctors and have always had a positive experience. But we will not be subject ourselves to being taken advantage of financially.

I have been with Dr. Barondes for a few years now. She and her staff are wonderful to visit. They…read moreoffer a variety of glasses for men, women, and children. Prices vary depending on the brand and if you want to add extra such as transition lenses or blue light blocking. The waiting area has a tv and drinks. The facility is very clean and well maintained. I was able to get scheduled for my exam the following week. For an annual eye exam, I was in and out in about 40 minutes.

Made appt weeks in advance. My appt was schedule for 12/5 @ 10AM. Arrived and was told the Dr was…read moreout and they tried to call me last week but the number wasn't incorrect in their system. I didn't fill out any paperwork when I walked in to schedule a new appt. I just verbally gave the staff my information. But the number they had on file was not close to my number. I get it, stuff happens but still tough to hear oh we had the wrong number & tried contacting you but the number wasn't working when you took time off work. Maybe implement a second or third means of contacting patients for appt cancellations by utilizing their email address or NOK phone number as a seems to show due diligence so future patients are not discouraged from rescheduling. Thx.

Yesterday I left a review that was a display of my lack of knowledge regarding my glasses. I didn't…read moreknow I had 30 days to change my frames. I thought it was for lenses. Again, my fault. I highly recommend this facility. Professional and very friendly. I will be able to change the frames I don't care for and get the ones I will enjoy. I apologize to Kyle vision for my initial hasty review. They are my new vision home.

Well this is probably for the best, since THEY STILL DONT ANSWER THEIR PHONE. I'm just not even…read moregoing to try. I had actually gone somewhere else and had a crap experience there too and never got seen. Tried to call Kyle Vision and unsurprisingly, they still don't answer their phone.