Westmark is awesome. Their staff is friendly and so is their new online platform. The lenders make…read morethe loan process quick and efficient. Thank you to the Team at First Street, they are helpful and friendly!

Sketchy business practice. I'm a trustee and inheritor of a family trust created by my father. It's…read morebeen almost a year since the death of my stepmother. We have discovered some shady dealings and have requested a detailed history of the account. The credit union locked the account and after multiple visits and a lawyer the funds were transferred. Yet Westmark sternly denies us the requested history. WHY would any institution deny a legal accounting of the accounts history? I and my siblings should have the right to see how the account was handled, yet we still don't have that history nor any explanation from them. Guilty of account mishandling by this institution? Without that account history how else should I feel? I highly recommend seeking a more honest, and customer friendly Credit Union or bank!

Very friendly staff. A good bank to do simple checking accounts with…read more As far as loans, and other things, they seem to be understaffed. I've liked Chase because of the advanced online features, and their nationwide presence.

You should stop at this location if you like dealing with a bank that never answers their phone so…read moreyou can set up an appointment, and then when you do walk in to take care of something that requires an appointment, you get treated like crap because you didn't set up an appointment. All of your needs don't get met so then you have to call a completely different branch where it takes them less than 10 minutes to take care of what you need. Horrible branch for Chase Bank

We originally got a home mortgage from ICCU when we moved to Idaho Falls. They did require us to…read morejoin ICCU by opening a checking and savings account, but it has been a good relationship. We also opened a "high interest" savings account where we deposit our mortgage payments, and ICCU withdraws at the right time. As for this branch, which was near our home, we don't use it much (so much is electronic these days), but when we do go here, everyone is friendly, courteous, and extremely willing to help. We've mostly used them when we needed cash for some reason, or for Notary services. We've adopted them as our "home branch".

This location of Idaho Central Credit Union is great. They have individuals that work hard to…read morepersonalize your visits and, in my case, work with financing and loans. They talk in terms easy to understand, and knowledge needed to learn. They work well under pressure, and make sure that their customers receive top notch quality service.

This is the WORST place to call and speak to someone. I called and was told I was 28th in the queue…read moreline and would get a call back. Many hours (6) later I called again. I was 22nd in the queue line. What happened to someone answering the phone? The web site is just as bad. It is tough to follow. Very Disappointed. I used to love dealing with Westmark. Now I can't stand it. I could go into a local branch, but it is a 80-mile round trip.

I have to be honest, I have always been happy with Westmark. They are always friendly and greet you…read morewhen you come in the building. We recently went in for an Auto loan at the Eastside branch in Idaho Falls. There was no wait, we got right in to see the loan officer, Pegi. Pegi knows here business and explains everything clearly, We couldn't be happier with the service we received. This is our second car loan through Westmark. Keep up the great work.

Staff is always friendly and helpful. I prefer this location because they are welcoming. I went in…read moreto get notary services without appt and they saw me right away. It's a little farther of a drive, but worth it to be greeted with friendly faces.

Avoid this location! We made an appt at 2pm to open an account. When we arrived, the banker our…read moreappt was with told us we'll be with another banker, who was currently with another customer. At 2:20, we had asked if there was a reason the initial banker couldn't help us as we still haven't been seen. He stated "I have an appt at 2:30". After several employees later, we still couldn't get them to understand why taking a 2:30 appt before a 2:00 is poor customer service. Their reply was "we are trying not to keep pushing everyone back". Zero common sense and even worse customer service. Needless to say, this branch will not be seeing any of our business.

ICCU will add old bankruptcy unsecured debt to auto loans to add to members hardship as they…read moreapparently don't follow policies like most other financial institutions. Careful with this credit union and read all the fine print. They are absolutely shameful with no consideration for members and show their actions align with their greed for profit!

Was immediately welcomed by a friendly gentleman that directed me to a banker to open an account…read more She was very polite and friendly. I had all my questions answered quickly and prompt. She gave me good options at a good interest. Very knowledgeable and professional about customer service. I left feeling I had made a good choice in trusting my security with them.

Worst banking experience I've ever had so many problems it's horrible I highly recommend getting a…read moreloan from some other place they do not do the things they're supposed to do

They love to take from the unfortunate.. nothing but bad experiences…read more They make it super easy to get screwed over every way possible:) Costumer service is pretty good though. Super nice staff just crappy hidden things they don't mention or alert you about. I would avoid unless absolutely necessary.