I just can't say enough good things about the doctors and staff at Westminster Veterinary Group. Every time we walk in the door we are greeted with a friendly smile and cheerful comments about how cute/how big/how sweet our puppy is. It's delightful. Specifically, yesterday, May 17th, I brought my puppy, in. Karen was very sweet and genuinely concerned when my puppy and I were at the office for a long time. From check in to check out she kept a smile and asked thoughtful questions. She even provided helpful suggestions at checkout regarding my rewards points. Dr. Hueston asked thoughtful questions and listened to my concerns. She reassured me on several small issues without condescension. I was reassured by Jess and Dr. Hueston that, although something serious was going on, they would figure it out and my dog would be okay. I can't say enough good things about Jess. She was personable, thoughtful and kind. She drew labs expertly and quickly and she let me hold My pup while she did them. During a fluid infusion she also let me comfort and reassure her. I like to think this helped the puppy, but it also helped me by seeing what was going on and being involved. After seeing how concerned I was, both Jess and Josh set her up in a crate near the floor in a separate room where I could sit on the floor near her. Josh is another exemplary employee, to whom I am extremely grateful. He set up a fan to help cool down my puppy's fever, and let me sit in front of the crate with her head in my lap. He offered me water and checked on us often. He and Jess needed a second blood sample to confirm some abnormal results from the first test; again, letting me hold and comfort her. Josh took us out several times to see if The pup wanted to pee. That is very thoughtful and kind! He also encouraged me to take a much needed break because I'd been sitting with the dog for almost 5 hours without a break. Thanks for that, Josh! The abnormal lab results and lack of other symptoms led Dr. Hueston to believe an ultrasound of the abdomen was necessary. They needed to shave her belly for the ultrasound and, although I'm sure I was in the way, they again allowed me to help hold her and reassure her. I am extremely grateful. In closing I'd like to say that I'm extremely grateful to the entire staff, but especially could not have had a better experience than I did with Jess, Josh and Dr. Hueston. You are lucky to have them. I can't say enough good things! Thank you all for what you do, and for understanding that we humans sometimes need as much care as the pet. All my thanks! read more

I recently began taking my 4 senior cats to Dr. Greenberg, after my vet of 28 years passed away. I was very anxious about finding a new vet, but Dr. G. and her staff have been awesome! Dr. G. is always willing to spend as much time as necessary to discuss my cats' health issues, possible treatments, and prognosis. The techs are patient and gentle with all of the cats, even the 19 year old who inevitably pees on someone! I am quite impressed with the friendliness and caring everyone, from receptionists to techs to doctors, has shown me. I highly recommend this veterinary group. read more

I have been going to this vet for many years and at this point continue to go mostly due to laziness on my part. I just haven't made the time to find a new vet. I will now. Each time I go I can't help but feel like they propose everything under the sun and leave you feeling like you need to do everything and pay hundreds of dollars each time or else.... I understand that they want to cover their bases but at the same time there needs to be a level of "if this were my dog and I wasn't a millionare, this is what I would do". In addition to this, the wait is usually out of control telling me that they schedule too many clients in a day. Although emergencies can make them late, it happens more often than not. The good part about this place is that the facility is state of the art. If my dog needs a procedure I know that they have good equipment to make it happen. Unfortunately you will pay an arm and a leg for that procedure. I may be unpleasantly surprised when I go to a new facility and the prices are the same but at this point, I am willing to try. read more

I have used this vet for over fifteen years. SUPERB. We moved 25 miles away, but when our new local vet was simply unable to solve a major problem with our dog (after numerous pricey tests), we went back to Dr. Greenberg. she was tenacious in finding his problem. He had been unable to go on our walks for over seven months. He was a sick boy. She honed right in on the problem. After seeing her and finding the problem and getting meds, he has been back walking with me for the last week. My hat is off to her and her dedicated staff. read more

I took my pet in yesterday to see Dr. Barnes and had a wonderful experience. I came in because my dog was limping and the doctor and staff were very caring and explained what my pet needed so that I understood. Thank you for always being there when my baby is sick. read more

This place rocks for overnight and/or extended boarding. Very reasonably priced. My dog is always happy everytime we pick him up from them. As long as your pet is healthy, have peace of mind that these animal caregivers will care for your pets. read more

I can't thank Dr. Greenberg enough for her spot on diagnosis. My cat wasn't eating and another Vet, AHHB, said he needed dental surgery. They originally said four teeth, but that changed to five. They took X-Rays of his teeth and also his chest. After spending $1200, my cat wasn't improving. I went to Westminster Vet Group as a last resort. My cat wasnt eating and his weeping, messy eye was not responding to what AHHB gave (sold) me. Dr. Greenberg took a careful look at my cats face, feeling all around. She said it could be one of two things, an abscess or a tumor. I was stunned. A tumor? I could imagine an abscess because of the prior dental work, but the tumor idea was totally new. She gave me the option of trying antibiotics for a few days, which should clear up the abscess, or taking a head X-Ray. I opted for the X-Ray and there was the tumor! It was also the cause of his weepy eye. My cat suffered five extractions for nothing! I unfortunately had to put my cat down, but it was done with dignity and caring. read more

I will never again step foot through the doors of Westminster Veterinary Group. I brought my Mom's guinea pig there because he was eating very little and losing weight as a result. Dr. Marina Yamate was the doctor assigned to examine our guinea pig, and she stated that its front incisors needed to be trimmed and that both of his molars had extended to the point where they intersected and were blocking the use of his tongue. I consented to the procedures, and the next day was given a receipt that listed his front teeth were trimmed and his molars were burned and trimmed. The bill for these procedures came to $465, which I paid. A week later, our guinea pig still wasn't eating very much. I took him home with me to Woodland Hills to observe him more closely and found him to be very lethargic, so I called Dr. Yamate but was told that she no longer worked there, which struck me as odd. I therefore decided to contact a vet clinic close to my home, and Dr. Jody Downhill concluded that our guinea pig's jaw was dislocated which is why he wasn't eating much. She also stated that it didn't look as if his front incisors were even trimmed and didn't understand why the molars had to be burned and trimmed. On top of all that, she thought the amount I was charged for the supposed procedures was excessive. On my behalf, she called and spoke to the administrator at WVG to inform them that our guinea pig's jaw appeared to be dislocated, rendering him unable to eat much, if anything. The administrator became extremely defensive and accused me or my Mom of having dropped our pet, therefore causing the dislocation (we did not). In the end, even with syringe feedings per Dr. Downhill's instructions, our guinea pig continued to lose weight and became even more weak, and it was suggested by the doctor that we put him to sleep to end his suffering. This I had done. I WANT TO WARN OTHERS WHO ARE THINKING OF TAKING THEIR BELOVED PET TO WESTMINSTER VETERINARY GROUP TO THINK TWICE. YOU DO NOT WANT TO END UP IN A SIMILAR SITUATION. read more

This Vet group doesn't care about the pet, they are solely in it for the money. I just paid $509 to have my dog spayed and repair a herniated umbilical cord. When they brought her out she had a cone on but her incision wasn't wrapped or covered. I asked why and they said just keep the cone on she will be fine. 2 days later she had ripped the incision open by scratching it with her rear leg. I took her back in and $365.00 later they wouldn't admit it was their fault, they had to put her under again and re suture and staple her incision. They brought her out UNWRAPPED again and after I questioned them AGAIN they said perhaps she shpuld wear a t-shirt to prevent her from scratching it. You think? They needlessly and selfishly put my dog through 2 surgeries in as many days. I will never take any animal back to them and will tell anyone who'll listen to stay away from them. read more

I began going to see the vets here when I adopted a pet from WAGS. (Amazing experience with WAGS) At first I was very happy with WVG but the last time I was in with my pet, I was changing my mind fast. And its not from the doctors it is from the person who greet you and answer the phone here. I sat in the waiting room and watched as a receptionist flirted with a UPS driver instead of acknowledging me and my pet. Lisa, another receptionist had returned and she was very attentive and friendly . She was so nice and had a great smile. As I continued to wait I witnessed the older woman receptionist tell clients on the phone that she was helping other clients and if they could hold. She was not doing anything but flirting with the UPS driver. She lied. If lying is done in the reception area, where else does this business lie? Debating on whether to stick with the vets or to leave read more

I had a great experience with them. I took my cat in last year to get her flea and worm treatments, and the medications worked to perfection. My cat is healthier now than ever, and the fur has grown back on her belly. The staff are all friendly and truly care about the animals. The vet was pleasant and smart, and was able to make a complete diagnosis in a short amount of time. I can pay for flea medication renewals over the phone and pick them up at my convenience as well. read more

The vet killed my rabbit. She put my rabbit with low pressure into a heated cage. That makes blood pressure drop more as dehydration worsens. She also gave him intravenous fluids. His arteries were collapsing; this treatment isn't standard for a rabbit with GI stasis. The veins aren't pumping enough blood for the fluids to get into the body of the rabbit. AND all of the treatment was done without know knowledge or consent! GI stasis is a dangerous but not uncommon bunny ailment. I have had 7 rabbits. The oldest of my current three is 9 years old. Never in all the years of having rabbits has any vet provided the treatment administered at this place. AND never have any if them gone ahead with treatment with my knowledge or consent. It seemed the vet did all this unnecessary and cruel and poor treatment (if not deadly) for the money. After all, someone has to pay for the remodeled clinic that looks fancier than a Beverly Hill Pediatrician's office. So I paid to have my bunny killed in a very painful and unnecessary manner. read more

I called about 50 vets looking for a surgeon for my ferret, preferably board certified before I stumbled upon this place. I called here and ALL I wanted to know was the success rate for Adrenal tumor removal on the left side for ferrets. They said their surgeon is Not board certified and I would have to pay money for a physical for my ferret before they could tell me her success rate. Are you kidding me? I offered to get my ferrets medical records faxed over to them to show she is healthy, how big the tumor is, her ultrasound results, her adrenal panel results, etc. They said regardless I would have to pay to see a doctor for a physical, when adrenal disease is not apparent in a physical, not to mention said ferret was seen by her vet YESTERDAY, and is in great condition. I'm not even sure if I want them to do surgery until I know a success rate. She said I have to pay to talk to the doctor and find out what her success rate is. LOL. what a joke. Of the 49 vets I called before this place they all gave me a success rate and/or called me back once spoken with the ferret surgeon. Not to mention they said she would determine if shes doing the surgery just by doing a physical on my ferret. If not they would THEN bring in a board certified surgeon. I dont understand why I cant have the surgery with the board certified surgeon if that's what I want for the best option for my ferret. They are no help and offered me to PAY to get a success rate for past surgeries. I really was excited when I found this place and wanted to like it, but unfortunately had a bad experience without even going there! Its sad they cant answer a simple answer. read more

So here I am taking my English mastiff to the vet because he got a skin rash, diarrhea, and warts due to my bright idea of feeding him chicken. So I walk inside this place and I am greeted by a very friendly receptionist named Jessica. She offers me a bottle of water while I sit and wait and shows me the MOUNDS of candy that they have available for customers to munch on. For a second I feel like a child in willy wonkas factory, but I shake off the sparkles from my eyes, grab a piece to munch on while I wait. My dog, Bear Bear is in love with the staff here, so his vet visits usually consist of just as much pulling as the dog park. For him, this vets office is more like a party zone. For me, I feel like my arm is about to get ripped off, but hey, at least he is happy to go to the doctors. Jess the vet tech walks out while I am waiting, showers my dog with love, and lets me know that it will be a few more minutes. I came super early so a few minutes wait was not a big deal. As soon as I got into the room, I was visited by Dr. Greenburg. I admit, when it comes to my animals, I hate most vet offices and label them as money sucking vampires. Not this place though. I told the doctor that I had a limit of 500. The last vet I said that to, literally charged me 500. Dr. Greenburg not only was respectful of that request, she literally did only the needed tests, and the final result? Charged me waayyy under my limit. With the amount of tests that were needed for my dog and the amount of medicine I received, I was shocked at how little the office visit cost. HIGH FREAKING FIVE GUYS. You just saved me a ton of money. What I liked the best about this vets office? The honesty. They are not your typical vets office. You go in stressed and leave happy. The staff are amazing, they know what they are doing, and they are awesome with my animals. read more

We were referred to Westminster because one of their vets is a rabbit specialist. The first time we went there, we were happy with our service and Dr. Greenberg is very personable. Unfortunately, we had an emergency with our beloved pet and the technician gave us an evening appointment--resulting in our rabbit suffering unnecessarily for several hours before we were able to bring him in for treatment. Then when we arrived, just as others have said, the staff was much more concerned about being paid than about our pet's health. We were forced to pay several hundred dollars before they would even look at him. Then they took him behind the scenes. We were called in to see another vet--who obviously knew little about rabbits--and who wanted another $500 and to keep him overnight before even diagnosing the problem (which was probably GI stasis--an extremely painful condition). Because he had another bout of GI stasis and we were told by this same clinic that his prognosis a second time would be poor and he'd be in a huge amount of pain, my husband was reticent of going through this a second time. We knew keeping him overnight with such an uncertain chance of having a live pet the next AM--especially with facing a $1000 charge by a vet we didn't even trust--was not in our family's interests. So, we had to make the awful choice of euthanizing him. Then we later found out that none of this should have even happened. The tech who answered the phone should have gotten us in right away and not kept our rabbit waiting all day (their own office manager's admission); they told us the wrong charges and we should have only been required to pay $500 deposit--which we would have willingly paid if they had given us the right information; and the vet didn't even try to help us when I begged them to help. Let me be clear about this: the money was not an issue for us. If we trusted this vet, we would have happily paid for our rabbit's care. But when your pet has been needlessly suffering all day and then the clinic is obviously more concerned about being paid than taking care of an animal in pain, is that someone you want to leave your pet with overnight? Sadly, we had to make the most awful gut-wrenching decision that still has us in pain. To other rabbit owners: please take your buns elsewhere. For other fur babies, I would stay far, far away from this clinic. read more

In June, my cockatiel was not eating properly. I took him in and even though I arrived in plenty of time for our appointment, I had to wait while others were seen ahead of me including those who came in after I did. Then they took my cockatiel in the back where he was examined out of my presence. Finally, I was shown into a room. Dr. Barnes came in without my cockateil. She said that his nasal passages were dry and his nostrils clogged. She was insistent on hospitalizing him immediately. I told her that I was unemployed and had to be careful of my expenses. I was given to believe that they would work with me. However, I don't think that in retrospect that they really cared. Dr. Barnes also wanted to do xrays, remove his leg band and do blood work. I was surprised that she did not want to test his fecal samples for a bacterial infection. I was shown back to the main office. Well the estimate was over $800! But not to worry, when I picked him up, I would get the final charge! I could not see my bird until after I signed the paperwork. Then I was taken into the back when he was in a humidifier/oxygen chamber. His feathers were really damp. I was allowed to reach in the pick him up and he offered to bite me but then just got on my hand. The next day when I picked him up to come home, I was told that they had had to force feed him during the night before he would eat on his own. There was no explanation of what, if anything, the blood tests had shown. The final charge was over $600, but I could pay for it over six months with CareCredit. Dr. Barnes would need to see him, if he started passing his millet. That happened a week and half later, but I could not afford to bring him back in. Since he was eating his pellets, sunflower and safflower seeds, I gave him that. In October, my cockatiel took a sudden turn for the worse. When I called the office, they wanted $700 to bring him in on an emergency basis instead of waiting for a regular appointment later in the day. This time, Dr. Barnes examined him in my presence, saying that his digestive tract sounded fine. Not sure at all what that meant. No explanation. She wanted to hospitalize him again. She said that he wanted to eat. I had been prepared to put him down since I did not think he was going to survive. So I said no, was there anything I could do at home. She told me keep the apartment hot, use a humidifier. I asked about baby bird food. They gave me so little that it ran out in less than two days. I was able to obtain more baby bird food, and left some of his droppings for the tests. The next day, my cockatiel gave up. He refused his evening feeding. I called the clinic to cancel the tests. Once again, they insisted that I bring him in. I said just cancel the tests and refund my money. The person said she needed to confirm they weren't done. I had to call again. She asked me again to bring him in. No, the tests weren't done and I would get a refund. Was I sure I couldn't bring him in? At that precise moment, my cockatiel died in my lap. I called the next morning to confirm the refund. The woman I spoke to was very rude. She would call back. I had to call again over an hour later, They were very busy and had not had time. Finally, she did call back--no, the tests were not done, yes, I would get a refund since I had paid electronically. I asked if there was any way they could help me on the balance of the June charges since the two referral forms they had given me would have been about the same amount I owed. She said that they did not give refunds on "services rendered". Then she added that she was "sorry for my loss." Not likely. Please bird owners do not use this place. read more

I used to go here because they had great hours, saw exotic pets and had a fairly nice boarding facility. In 2008, I spent over $7,000 on vet care & boarding. In the spring of 2009, I took 3 pets in for annual check ups. Dr. G. told me about her vacation to Cancun and the packaged deal was $600.00. When I checked out my bill was $645.00 & coincidently Dr. G. was up front when the receptionist told me how much I owed. Dr. G. then said "Great, another trip to Cancun." I have never returned. Dr. G had rules like any animal 7 years old or older must have lab work every 6 months. She pushed full body ultra sounds and used scare tactics like telling me a story of a dog whose lab work was normal & she did an ultra sound and found a tumor. Seriously, my dog was 14 years old. Even if there was a tumor I would not have operated. My current vet has never pushed the frequency of lab work, dentals or ultra sounds on me and I currently have a 17 year old cat and 7 year old dog. The other thing i noticed in the 2 years I went to WVG was there was a lot of turn over in personnel. Pet owner beware. read more