Had my 2015 Cadillac CTS in for 65,000 mile major fluid flush; oil, coolant, transmission, brake…read moresystem, and rear differential. Bryan Durfee was my Service Advisor. The Dallenbach team did a fantastic job! They arranged for transportation home, and pick up when the service was completed to retrieve my car. The bill came in below the estimate provided. And they couldn't have been more professional. I highly recommend the Dallenbach service team for you Cadillac/GMC service needs. Bryan L.

I normally don't leave a negative review, but my experience with the service department (Abel S…read more and Ryan H.) at this dealership has been frustrating enough that I feel other customers deserve to know. We brought in our vehicle for a vibration issue that has been ongoing for months. The dealership kept the vehicle for several days on multiple occasions. Supposedly, they ran diagnostics and involved GM TAC but since they couldn't find the issue, they chalked it up to a "normal characteristic of my 2024 Escalade. Our concern was not taken seriously, and they kept referring to it as a noise when we repeatedly told them it was a vibration we were feeling not hearing. It genuinely feels like the moment they couldn't find the cause, they stopped trying and fed us with contradictory statements. For a luxury brand dealership, this level of service, transparency and accountability is far below expectations. STEER CLEAR!

Amazing and easy experience. Friendly staff…read more The price was as listed online. No hidden fees. They didn't try to upscale me. Came from Texas to buy a truck and they worked with me. They offered to pick me up at the hotel the morning of the purchase. Paperwork went smoothly and staff was kind, patient, efficient, and non pushy. Worked with Paul and then Mark when Paul got busy. Would definitely recommend. Also the truck is great!

Went yesterday to look for a car for my daughter. Paul was amazing and honest! I was so impressed!…read moreNot pushy at all and more than answered all our questions. Ended up buying a vehicle from him. Never in my life have I ever had such a good experience at a car dealership! This is the place to go!!!

Justin and his team had an incredibly hard task programming a key for our 26 year old Lexus. He…read morerefused to give up and eventually got 5 techs involved (one at each door and one to start the programming) to coordinate the steps within the 1.3 second time limit of this very old protocol. I think he was happier than I was that they succeeded. Well done!!

They are ethier grossly incompetent or they are malicious at this service department. Never have I…read morebeen so blatantly lied to multiple times, or had a simple test any mechanic can proform get so much push back, Or be preformed so unthroughly. Yes your vehicle is struggling under load, we wont test it underload,Only idle. Computer says everything is good, no issue get out of here and pay for incompetent diagnostics. Nosie is clearly coming from this part even when parked and someone is pressing on the gas. Nope it's just a normal noise of the differential according to this "service department". Something that doesn't even move in park. How is it making noise, magic I guess. Plus the sound teleported a yard according to them. I mean guys come on i can easy physically get under the truck and listen for myself. Sound is clear as day coming from tank not the differential. Unless im able to magically hear what should be coming in my left ear through my right ear. Get closer to tank can hear clearer, get closer to dif, it's clearly not making the noise. Yet they lie and told me they took a stethoscope to it. If they took a stethoscope to it then they should get a new head mechanic cause he doesnt know what a fuel tank or differential looks like. Anyway if you want to waste 5 days of your time go ahead and do business with the barbie race and ride mechanics. Guess they stay in business due to incompetent college kids they can pull the wool over.

I just showed up right before. I was leaving town with a issue with my skid plate that happened at…read moreScott's Auto automotive in Loveland... I called the parts department and they were very honest with me about how much parts cost and that I was getting taken advantage of, so I got the work done here today and less than one hour. Great prices and very nice people to work with! The only reason I didn't get an oil change at Honda* last time was because my five-year warranty just ended, but I will continue to go to them for OEM parts. It was less than a quarter of the price the other place quoted me..

Stopped in on a Saturday afternoon to look at CRV hybrids. Walked in the door to an empty desk…read morewhere it appeared there should be someone to greet customers. Walked around and looked at a few showroom displays and saw zero sales people (one customer looking abandoned at a desk). Went around another area to see the "big wigs" in their glass area. Walked back out and looked at a few cars on the lot. Never saw a single sales person. With this kind of pre-sales support, I have zero confidence. Will be driving a bit to find a dealer that acknowledges your existence and gives hope of post sales support if needed.

Have just a first car from here for my daughter and I could not be more pleased by the whole…read moreexperience. Mechanically sound used cars at reasonable prices and the sales people could not be more accommodating or helpful. We test drove a car one day, took it to a local mechanic to be checked another day, had the tires changed out for better ones at no cost, and throughout not a hint of high pressure sales technique. I highly recommend Cutting Edge Automotive to anyone looking for an honest and reliable used car dealer.

I Arrived on the lot 10 minutes before the sales office opened. Salesman Diego arrived…read moreapproximately 5 minutes later and told me he needed to eat breakfast and check his emails before he assisted me with a car. If the service is that bad before you buy a car, I can't imagine how bad it is after you buy a car. I won't be going back!!

I am a car transporter. I informed Watchdog Automotive several times in advance of my exact arrival…read moretime. Nevertheless, the client was 15 minutes late. After that, I had to wait nearly an hour to receive payment, and what should have been a simple 10-minute handoff turned into a prolonged session of baseless accusations, insults, and aggression. My service was fully professional, and there were no issues on my part. After this experience, I have blacklisted this broker and strongly do not recommend Watchdog Automotive to anyone.

I can't say enough good things about Michael, Liz, and Eric at Watchdog Automotive! I had never…read moreused a broker before and didn't know what to expect. They found the car I was looking for at the right price and patiently helped me work through the federal ev rebate and the Colorado VXC. They were very professional and always had my best interests in mind. I trust them and will never buy from a dealer again! What a great experience!

I am not a keyboard warrior but after several emails and phone calls with no results, Ken Barff…read moreFort Collins "Service" has brought me to this point. At first, it was all good. My charging port hatch on my electric car broke and would not close. I went in to the dealership to show them the issue and schedule service. They told me they could get me a loaner car, order the part, and have me fixed up the following week. Perfect! On that scheduled day, I took the morning off of work and showed up for my appointment. I was checked in and asked to wait in the waiting room for my loaner car. After waiting about 15 minutes, the associate came out and told me that not only did they not have a loaner car for me, but the part was never ordered. That is frustrating and disappointing, but things happen. I was told they would order the part and call me for service the next week. After not hearing any communication for the next couple of weeks, I emailed twice through their website form with absolutely no response. I then tried calling. I called on 6/17 and was put on hold, then hung up on. I called again and the same thing happened. Again, giving the benefit of doubt, I waited until the next day to call again. No one in parts or service seems to know what is going on at this point. I am back to square one. Here I am 3 weeks later, driving around with tape all over my 2023 car and absolutely no communication or help. Where is the customer service? Where is the initiative to help out a customer that switched from Subaru to Ford and purchased from Ken Barff. After reading other low reviews, I am getting the true sense of KGF. And no, Gary, I don't want your generic response for other low reviews. I want you to call me to explain what is going on. I am throwing you plenty of olive branches here. I am in customer service myself and all customers want is communication and culpability. Do better.

Nothing but headaches from Ken Garff Fort Collins. Consistently they have failed to do what they…read moresaid they would do. Not getting into specifics here. They once tried to charge me $900+ for work they didn't do. Sales and finance staff seem ok. Their service & parts departments have been a nightmare to work with. My most recent experience will be the last time I deal with them. If you're in Fort Collins, just make the trip to Loveland Ford it's worth it.

I did not buy a car here but I stopped one night right at close and was helped by Drew and Pat. I…read moredidn't realize the vehicle I went to look at was a manual transmission and my daughter can't (wouldn't if she could probably) drive a stick. They still went out of there way to show me a couple other options and even showed me some other cars online they could bring in. If I hadn't found the exact car my daughter was in love with at another dealership I would've easily enjoyed working with Fort Collins Nissan and Drew and Pat. They kept in touch with me and, get this, when I told them I had found another car at another dealership they couldn't have been more professional about it. When they found out it was a dealership in their family group they even offered to have it delivered to their dealership after we bought it so I wouldn't have to drive back to Greeley to pick it up. I told them that was gracious but not necessary, think about that though! Who offers that kind of service nowadays knowing full well they were getting nothing out of the deal at all. They obviously really care about the customer above the bottom line and that's rare. I will head back to them on my next vehicle purchase and definitely see what Drew and Pat have on hand. Great guys and great dealership!!!

I wanted to wait until everything was neatly resolved before updating my glowing original review…read more But the truth is, there's been no resolution. Just a carousel of half-measures, unanswered questions, and absurdities that only escalated. Then it hit me: a review isn't about waiting for a tidy ending. It's to inform. To warn. To guide the next person toward a smarter decision. It's a Sunday night in the dead of summer and, for the second time that day, I'm stranded by my Nissan Grief (I mean Leaf). The nickname gets more accurate by the hour. In 24 hours, I've plugged into six public chargers -- six -- and still needed a tow to limp to one of them. "Road trip?" you ask. "Hardly," I reply. Unfortunately, I pulled the short straw. The car I bought had major performance issues within days. A full charge reading 187 miles gave me 28 before dying on the CO/WY border. I got it back to Fort Collins Nissan at my own expense, on my own time, my struggle alone. Less than three weeks into ownership, and still under their vaunted "3,000 mile / 30-day Limited Warranty" (emphasis on LIMITED -- it covers everything except what actually goes wrong), I was already in breakdown city. What followed was a circus of evasions, contradictions, and betrayals. My car spent 29 days disassembled in their service bay. [Now, let me be clear... I understand this isn't the norm. Fort Collins Nissan has a long list of glowing 5-star reviews, and I don't doubt that many of those customers had the experience I thought I was getting. I'm sure there's a reason people speak highly of this dealership.] All of this spiraled (despite having been inside three warranties) when this dealership claimed the battery needed for my vehicle was on "infinite backorder" (the long range battery for every Leaf since 2019 was effectively obsolete, unfixable) and that their hands were tied. That was a lie. Turns out, after much dialogue with Nissan Corporate, there might be a slight delay (like everything these days -- from eggs to airport departures), but the part does exist. It's not discontinued, and it's not on eternal backorder. They just didn't want to replace the electric motor and uphold their Used Car Limited Warranty. But wait! There's more. "The grand finale?" you ask. Read on. The Loaner (which I'll title the true story film coming out in 2027). Fort Collins Nissan gave me a 2023 Nissan Rogue while mine was being "studied." Then, after Nissan's Consumer Affairs Department explicitly told me to keep possession until resolution, Fort Collins Nissan reported it stolen. On July 22nd , 2025 at 8:54 a.m., I received an email (which I didn't even see until I bonded myself out of jail) giving me until noon the same day to return the loaner. And when the clock ran out, the cops rolled in. This led to my traumatic, humiliating arrest at gunpoint. If you know anything about Loveland/Fort Collins PD, you know exactly the type: fresh-faced academy grads, some still looking prepubescent, living out AR-15 action-hero fantasies with a permanent Call of Duty filter glued to their retinas. All of this, over a loaner vehicle I was told to hold onto while waiting on Nissan's own promised resolution. YOU CAN'T MAKE THIS S*** UP. That's right. My "customer service resolution" ended with an automogimp (she's still real pretty though). No compensation. No apology. No thank you, either. Charge: 3rd degree FELONY. Half my belongings trickled back through property and evidence. The other half vanished. Gone without a trace. Oh, and my gig work account -- deactivated. You guys suck, seriously. In the end, it wasn't the car that failed me. It was Fort Collins Nissan who promised they'd stand behind it, and didn't. And honestly? I'm still trying to understand how or why this happens. Why is it considered acceptable? Why is basic responsibility so neglected in business? BUYERS BEWARE: If you're in the market for a Nissan, I urge you: DON'T. Not at Fort Collins Nissan. Not at any Nissan. Simply turn around and leaf. Truth walks slow and steady, but it never gets lost.