1. Westside Watersports

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Peoria, AZ

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Westside Watersports

5.0 (1 review)

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19 years ago

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New River Off Road Rental

New River Off Road Rental

4.4
(17 reviews)
7.8 mi

Great experience from start to end! We arrived early on a Friday and quickly realized we were a…read morewhole day early! Even though we accidentally booked for Saturday, they were very accommodating and set us up for a Friday rental instead. Everyone involved in the service was very friendly and provided clear directions throughout the experience. We were shown the map inside and instructed on where to go to perfectly meet our 4-hour window. The same map was displayed on the Polaris while we drove which was great and fairly easy to follow. The Polaris RZR was clean although a little wet. The added benefit of the cooler with some cold water in the back was much appreciated. Thank you to the personnel who helped make sure the helmets and seat belts were all securely fastened before we took off. The trail had some smoother spots but was very rocky throughout. Nothing the Polaris couldn't handle though! All in all, we had some great views and saw a few animals including burros, birds, cows, and a jackrabbit. Would recommend this experience! Thanks!

We had a fantastic time! Even as 'Senior aged' individuals, my wife and I had a fantastic time. I…read moredid not give a 5 Star rating, because we were given a UTV that did not have GPS working (and was known to the staff, but not told to us before going out into the desert). This limited us as to where we felt comfortable going. We actually got lost, and had to use our phone settings for family members to come and find us (rescue us). Was told there are a couple of UTV's in the fleet that the GPS is broken. Otherwise, good time for the rest of our family.

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New River Off Road Rental
New River Off Road Rental
Scenic view of Crown King with a New River Polaris Rental Side By Side

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Scenic view of Crown King with a New River Polaris Rental Side By Side
Smashit North Valley

Smashit North Valley

3.0
(2 reviews)
8.1 mi

I'm all for supporting local and small business, but this mom-and-pop needs EXTENSIVE lessons in…read morecustomer service!!! If I could give negative stars, I would. BUYER BEWARE...DO BUSINESS WITH SOMEONE ELSE!!!!! This is Ownership that does not keep its word, nor appreciate people that make an effort to support local. It was a recent Monday and my birthday was Wednesday of the same week. I purchased a Groupon for SmashIt and was REALLY excited and looking forward to going. As instructed, I went to their website to book a reservation. Their calendar allowed me to select Wednesday and go through all the steps necessary to schedule, including a prompt that said something like "complete our waiver to secure your reservation," which I did. I thought I was set, and didn't think anything else of it. Wednesday came and my husband and I drove up to New River from Phoenix (not around the corner) and found the place to be locked. I called the phone number and nobody answered. We waited...in the heat...in the afternoon...on my BIRTHDAY. I sent a text to the number with no response. Finally, I called again and left a voicemail. Shortly thereafter (still waiting outside the storefront), I got a call back from the owner, who informed me that they are closed Monday, Tuesday and Wednesday, and that he doesn't know why their website would allow me to go through the process, but he insisted I didn't have a reservation. When I informed him of the details of the steps I went through for scheduling, he was snarky when he asked if I got a confirmation email, which I did not, and I acknowledged that. I told him how much I was looking forward to this, and that it was my birthday and his only response to that was that he would be interested to see a confirmation email and they are closed and he doesn't have staff for Wednesdays. He was condescending in pointing out that it was not his problem. He was able to see the waivers that were completed for my husband and me, and when they were created, but nothing else. Then he said "Oh...my wife must have opened Wednesdays. She's not here right now. I'll talk to her about it when she gets back and one of us will get back to you in the next little bit." Nobody from SmashIt EVER reached out to me by phone, text or email. In good faith, in my mind I gave them 24 hours to get back to me with some kind, ANY kind of response. When it didn't come, I went into my Groupon account and requested a cancellation, which you can if it's within 72 hours. I had a lengthy chat (in writing) with a Groupon rep and let them know what happened. The rep escalated the cancellation request, and when I got the email from Groupon, it stated that the VENDOR DECLINED the refund request. That means NOT ONLY DOES SMASHIT NOT CARE ABOUT CUSTOMER SERVICE, BUT THEY WERE BIDING TIME UNTIL GROUPON COULD NOT REFUND WITHOUT THEM APPROVING IT. It would have gone a long way if they reached out to me when they said they would, offering an apology, explanation or try to make it right in some way. Now I am out both the money for the experience and for the birthday experience itself. I know I could reschedule, but if this is how unethical the ownership of this company is in doing business, I would rather do business with LITERALLY ANYONE ELSE!

The staff was amazing , super friendly. This is super recommended for some stress relief!!read more

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Smashit North Valley
Smashitaz.com

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Westside Watersports - active - Updated July 2026

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