UPDATE RESPONSE TO THE OWNER: Hmm so you're saying because you are 90 years old and a veteran that gives you the right to fraud and harm your customers? Why do you continue to lie Delores? The FACTS are: You said via e-mail IN WRITING that I must come IN PERSON to your shop when I don't even live in Colorado anymore AND sign a hush up agreement in order to receive one third of the damages Westsiders caused. That is NOT the same thing as just refunding my credit card what I paid you as you falsely stated. Why should I make a 16 hour 1 way trip to receive of fraction of my damages back? So NO I did NOT decline, I still need my credit card refunded. I of course saved your e-mails to me so I have proof, you should review what you wrote to me, it seems you have forgotten. I originally e-mailed you letting you know of the fraud on 2/15/23, I was hoping you would make things right. I did not start posting reviews and filing complaints until 3/14/23. I was more than generous by allowing you that chance. FYI- Posting a FACTUAL REVIEW w/ photos and documentation is not harassment. I have every right to file complaints as you made me a victim of FRAUD. You stole from me. Other customers should be terrified to come into your shop, I am allowed to share my factual experience with others, why are you trying to bully me into silence? People make mistakes, my problem is how horrendously Delores handled my complaint when I came directly to her detailing exactly what happened. Future customers take note- if you complain about having your life put in danger by this auto shop, you will be accused of harassment, fed lies and denied any possibility to make things right. The fact is after this happened I have communicated with the owner only. The only communication I had with her staff was me calling and asking Noah politely for the owner's e-mail address, I did not specify why I was asking for it. I have communicated ONLY by e-mail to have everything well thought out and documented. I am not in the same state as this auto shop so no in person contact has been made by me or anyone I know and no communication has been made over the phone whatsoever. I e-mailed the owner detailing how her shop harmed me and what I needed to make things right (a refund). I e-mailed you 3 more times in response to YOUR e-mails back to me that were asking a response from me. How is that harassment Delores? Your lies are documented in your review response and e-mails. I thought I was doing you a favor by asking you directly to make things right first.. that is what adults do. I expected an apology and a refund. The receipts and documentation SPEAK FOR THEMSELVES, so potential customers may review my photos and make their own determination. Customers may also view how the owner Delores has responded to me. She chose to attack me instead of apologizing and attempting to make things right. I am appalled at how terribly I was treated, no customer should be stolen from and have their life put in danger by this auto shop. These are very scary people at this facility because on top of stealing from me, they knowingly put mine and my family's life in danger (see original review for details) and then bullied me, lied to me, accused me of harassment and tried to silence me. I'm truly appalled. read more