Thank you for the partial refund but unfortunately this not acceptable. We were told that your company never books a helicopter tour with a ground tour for this very reason we missed our helicopter tour. If we had received an itinerary for our tour we could have made sure we were on time for our helicopter tour. We never received an email confirmation for our booking. When we arrived at your office we asked Brad for an itinerary but he said he didn't have one. When we made our reservation Jasmin said she would email us a confirmation with all the details which we never received. Brad told us she spelled my name wrong on my email address which I find odd because she had to have spelled it correctly to put my credit card charge through. This debacle on your end ruined our once in a lifetime experience. This was total breakdown on your end just to save money. Our pilot Brandon went out of his way to try and make things right. He was obviously embarrassed by the situation. Not good business! Skip this company! If you want a helicopter tour of the Grand Canyon book directly with Mavrick Tours. For what Westwind Charged us for our tour $1000/person
They could not work with the helicopter tour company to take us after Westwind Air got us there 30 minutes late.
Gary Romett
garyromett@aol.com read more