I asked for extra salt and napkins. No salt was added, arguably less than normal anyhow, and the napkins were put on the bottom side of pretzel. I thought at first the napkins rubbed off the salt, however that was not the case. By the time I walked outside the napkins were already useless. read more

Wetzel's Pretzels - Pretzels Near Me - Capitola, California

Turned away for a second to answer a question after paying and the guy taking my order turned the ipad around and clicked a 25% tip for himself. And then he started talking to the next person to get their order. I should have said something immediately, but honestly kinda shocked and scared he stole money like that. Terrible customer service and also illegal. read more

Not sure why these reviews are so low. I've been going to the mall for a few years now and always stop by for a pretzel always the same people working everyday from morning to close I noticed they hired someone new he's very young but you can tell he brings a lot of positivity around they are very kind and polite. Food was delicious and warm pizza bites are always my go to. read more

I waited patiently at the counter for the single worker to notice I was ready to make a purchase, only to realize he was very distracted and talking away on a call with his wireless earbuds. I wanted to overlook this, since for all I know it could've been an important management call or something. So, I continued the wait. When he finally noticed me and came to the register, I greeted him with a "Hello!"... Though, I guess greetings are a thing of the past, as I was met with zero words and a blank stare. I mentioned the one item I'd like to get, he grabbed it, and then stood there saying nothing as he held it. No, "Is that all for you?," or anything of the sort to move the transaction along. No, "Will that be cash or card?," or any words at all. For all I know, this location doesn't even take cash anymore, as I was never given an option. He defaulted to card during his silence. The card reader also immediately has a "Give Tip" pop-up, which is rather ridiculous for such an already over-priced shop. Let alone for a place with practically non-existent customer service. The whole experience was very awkward. I don't think I'll be going back any time soon. The food itself was decent enough to save this review from being 1 star. read more

I asked if they had any of those dog bites but he didn't, they never have them. He just kept repeating "pizza bites, pizza bites" until I ended up buying them. idgaf tho i still ate them all read more

Worst experience of customer service I've had. We ordered 2 pretzel bites and 1 mini hot dog bites. We were told it would be a 5min wait for the mini dog bites and said it was fine. We proceeded to pay and then waited for the bites. After waiting for over 10min we asked when the dog bites were ready and he responded we never ordered the bites. We told him he had told us to wait and he continued to deny that and said we cancelled the transaction. We never got a receipt and when we asked him to pull out the receipt, he just said to check our account for only being charged the pretzel bites. Not an apology for the miscommunication or anything just straight saying no we didn't order it. He told us to pay for the bites if we wanted them. Would not recommend coming here. If you do make sure he gives you a receipt as proof of purchase in case they attempt to scam you like this. read more

Unhappiest dude I've ever seen working the counter. Good luck little buddy, making burnt pretzels isn't gonna get any easier with a frown

They were so nice I got free cin-a-bitz! I really appreciated it and they were so kind. it was such a nice act of kindness

The food was SOOO good, lots of ways to pay, and the scenery was nice. And afterwards you can look around the mall.

I'm not sure why Wetzel's has so many low reviews. It seems like many reviewers are taking things personally or have no understanding or graciousness when it comes to people working in Customer service. I love Wetzel's Pretzels. I've come here many, many times, and have never had a negative experience. The food is always fresh and delicious, and the staff are polite and helpful. We often come to the mall just to get a pretzel :) I hope people can lighten up a little. The world is a kind place and people aren't out to get you :) read more

We came by about 5 minutes before closing. We asked for one order of the pretzel dog bites and one order of the regular pretzel bites. The man working there gave us two orders of the cinnamon bites and a pretzel dog for free, in addition to what we ordered, since they were about to close! We were so excited and left feeling really content. All of the food was great! Wetzel's is always hard to resist when I'm a mall. read more

Wetzel's Pretzels - a variety of pastries - Pretzels Near Me - Capitola, California

It is amazing and they have always been so nice! They watched me become a girl from a baby I always get there pretzels there so good and tastyand the employees are super friendly and nice! And there so sweet read more

happily messed with the people at Wetzels pretzels. They are very nice and deserve five stars

20$ for a pretzel and drink is ridiculous, it's not even buttery and the cheese sauce looks old. This place has really changed for the worse :/ it's like they don't even care what they're serving you or if it's even the right thing read more

Wetzel's Pretzels - Pretzels Near Me - Capitola, California

The food and drinks are tasty, but it's very overpriced. The frozen lemonade is my favorite item. However, my friend and I came here for her birthday, and although they have advertised a free pretzel on birthdays, this was not the case!!! On top of that, they messed up her order and didn't even offer a receipt. Disappointing. read more

Total ripoff on the price and will lie to you about the cost despite it being printed in front of you. They'll charge more and refuse to return the rest when you point it out. Went to get a mango/guava frozen thing and it was leveled at $6.49 for the drink. Total came to $10 but I said oh well maybe I got a large or something. Then they started making it a whole mangonada version with tajin and extra stuff, so I nicely reminded them I only got the regular drink version without the extras. So he hands it to me and says here ya go. Then the convo went like this: Me: oh sorry I got the regular, not the whole fancy version, can I get the difference back Worker: it's the same price Me: wait no, the mangonada is $10, the board says a regular 'granita' drink (the slushee types) are $6.50 Him: oh the red and blue are granita flavors, the guava mango isn't Me: ok dude the poster behind you literally has the ingredients of the mangonada version listed and it plainly says the base ingredient is 'mango guava granita' meaning it's just a regular slushee for $6.50 like the others (as I pointed to his own poster) Him: oh...no Me: ok man whatever So I just walked away rather than argue for $3 since they seem to desperately need it more than me. they just decide what to charge and apparently a slushee is more expensive than an all fruit smoothie from Jamba Juice across the street. Avoid this place as they'll just make up prices on the spot apparently, then lie about it when called out, then when proven wrong by their own signage, just refuse to correct it... read more

I usually love Wetzel's. Their Wetzel bites are usually very good. However when I visited the other day I ordered the Wetzel bites and found a hair in them and a bug in my water cup. There was only one employee working as well. I probably won't be back. read more

I would give negative stars if I could for the customer service at this location. It seems like I am not the only one these people tried to swindle. I arrived with a birthday coupon for a free original or cinnamon sugar pretzel. The worker scanned it and then said, "no, original only." I said no, that's not what I want. I want the cinnamon and sugar that the coupon says I can get. He then said I would be charged an extra $2 to get the cinnamon one. Ummmm, no sir... that's not what the coupon says. He wouldn't budge. When asked if I could speak to the manager he said, "no, just complain online." Great buddy- thanks a million. There was no way I was giving one cent to these crooks. We left without a pretzel. I will never come back to this location again. Instead, I had a glorious free cinnamon sugar pretzel with my coupon in San Jose. As a follow-up, I will say- Sean with customer service was very nice regarding my complaint. read more

For years the men working here have been labeled by everyone I know as creepy, i watch girls walk by their store and they stare at them up and down, and watch them from the moment they see them to the moment they are out of sight. every girl that passes by. ordering from here feels so uncomfortable and it has been for years. they are so focused on staring you up and down that they give you your order wrong. i tried to sit and eat but they STARED the whole time. a response from the owner of an old review saying the same thing says they would have this resolved but lol they never will. it has been the same guys doing this for over 5 years. also its too pricey for them to be staring at you and getting your order wrong. read more

Very rude. Didn't even aknowledge me. After he got off the phone he just stood there and looked down. Didn't say hi or anything I had a coupon but they didn't have any scanner conveniently. Big loser working here. read more

This place is such a constant disappointment that despite having reason to stop by often, I seldom do anymore because I know it'll let me down. My biggest issue with this place is their lack of flavors offered. Don't bother reading the menu, they only offer a fraction of what's on it. I've walked by on different days at different times of day, and almost always are there only two flavors: salted and cheese with pepperoni. As a vegetarian, that leaves me with a whopping one option (not to mention the pretzel dogs that they always manage to have) and sorry, I don't want just a salted pretzel. The guys working here always seem to have an attitude if you bother them to ask if there's going to be any cinnamon/cheese/etc. to expect soon. The answer is always "no" with an incredulous look that'll make you embarrassed you asked in the first place so I stopped asking since I knew it didn't do anything anyways. The vibe is incredibly unwelcoming as they'll usually ignore anyone looking into the display glass so they can on their phone or talk to each other instead. I'd probably buy a cheese or cinnamon pretzel from them at least once a week if they had them, but instead I'll just continue getting nothing and telling others it isn't worth their time to see their lackluster offerings. If you want a cheese pretzel, go to Jamba Juice across the street; they'll almost always have them and they'll be much nicer. read more

the bits I had were very stale and gross and aside from that the pricing is ridiculous. i had to end up throwing the food out. would never waste my money here again read more

They have all kinds of pretzels. My favorite is the hot dog sausage wrapped in a pretzel. There are a lot of drinks from coffee to lemonade, from sodas to hot chocolate. They are one of the few places in the mall that have Pepsi. It is located just outside the food court of the mall. read more

Wetzel's Pretzels - Pretzels Near Me - Capitola, California

Staff is unhelpful and they are unable to scan anything. No coupons or online barcodes. Came here for a free birthday pretzel and was met with disappointment as they said they couldn't scan the app's code. What type of business can't interface with their own app? Same thing happened when I tried to redeem points from my purchase; again, no scanning the app so no rewards. read more

Hard pretzel my two year old couldn't even bite into it. I went back to return it and the cashier was upset that I returned it. He said that if I don't eat it working 5 minutes it will go bad!!! How do you eat a pretzel in 5 minutes. Worst pretzel ever! And awful customer service read more

Wetzel's Pretzels - Pretzels Near Me - Capitola, California

See all

The people running this place were friendly enough, unfortunately the pretzels were under cooked. I brought the under cooked pretzel to the cashier, he replaced it, I said it looked the same as the one I returned, he replied they are cooked the same. It was the same, I took another bite of the new pretzel, undercooked. It looked under cooked. I guess they just don't care. The food court at the Capitola Mall is sad to begin with, I won't be going back. I've always liked Auntie Anne's, unfortunately I have to go over the hill for that. I'm sure there are good ones here, just not sure where. read more

Pretzels are under baked and pretzel dog is raw. Seems to be pervasive throughout all the options

Normally I wouldn't even waste my time reviewing a place like this (what can you really expect from a pretzel place in a mall?!) with that being said I have never come across someone in customer service that is a rude as the man that "helped" me. Even if these were the most amazing pretzel bites I'd ever had I wouldn't spend a penny more here. I'm really in disbelief that someone even has the potential to be as rude as this man in such a short interaction. read more

This is the home of the worst employees ever! I had ordered 2 original pretzels and walked away to find my friend. I wasn't paying attention and took one bite of the pretzel sticking outside of bag. When I went to take another bite I saw there was pepperoni on the side. When I went back to tell them about mix up they said I had already taken a bite and should have noticed that it was pepperoni. They talked about it and gave me rude looks. When I saw they had charged me the price for the higher priced pretzel I was already upset so I wanted the difference back. She said no we don't do refunds here. read more

Called today for information, worst customer service ever! Was trying to ask questions since I've never been in but the rude manager kept talking over me insisting I look at the website. I explained the website has NO information I was looking for like prices, how the items are sold, individual or mixed....are they prepared daily etc. Then he started talking gibberish ...literally I still won't be in. How can this place be open and making money!? read more

homeboy hooked a pretzel on a slow night and i'm stoked! will b back! thank you sir!

I came in on my birthday specifically to use my free birthday coupon from the app. I was told that the scanner didn't work. I asked the employee for the store # and he did not know; he only knew the phone number. I told it was for my birthday. I was willing to show him my I.D. Nope..not cool...this is the worst experience I've had at a Wetzel Pretzels. I will not be back. read more

Always a treat when we go to the mall. We like the bitz with nacho cheese or the cinnamon bitz with caramel sauce. They also have frozen lemonades. read more

The Arabian man with the facial hair working there is so rude.Pretzels and cold and raw.Horrible if I could give negative 0 I would

The worst wetzel dog I've ever had. Do not buy from this place. I would give them zero star if it possible.

Just your regular pretzel place in the mall. Not a lot of people and a bit pricy for its quality but it's not bad either. read more

Wetzel's Pretzels - a hot dog in a bun - Pretzels Near Me - Capitola, California

See all

Have been THROWING UP all night... Enough said. Food poisoning sucks especially when it was a crappy pretzel that gave it to you.

If I could leave negative zero I would!!The Arabian guy with a beard that was working at the Capitola Mall on Tuesday 1/1/2019 @ 1:30 was so rude....It's not the first time he is rude also I have seen him be so rude to other customers...Leave people. read more

It seems that employees know absolutely nothing about what they are selling. Ask for glaze and they give you an actual Philadelphia tasting cream... I've been to many and what they gave was not the glaze I asked for. read more