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We've Got Your Back

5.0 (2 reviews)
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Officemax

Officemax

2.7
(115 reviews)
6.0 mi
•$$$

OfficeMax is the go to place where I recycle all my ink cartridges. It is a bit out of my way…read morehowever it's the closest one I can find. Employees are always welcoming as soon as I walk in the door and they are ready to help me with what I need. I always check the calendar section to see what they have to offer to be ready for the year and jot down those appointments so I don't miss any. Their clearance section is a bit small but sometimes you can find a good deal.

Just wow. I came in last week and somehow lucked out and had a functionally normal experience…read moregetting basic b&w prints made. Today however, I came in with two of the same documents needing the same basic 6 b&w copies of each. First, the service counter worker convinced me to do self service, after I had already emailed the pdf's to the service counter email. Then I send them to the self service email and the access code email never arrives, so I try connecting to their wifi, go through process again and it never arrives. Then I send them from a different email address, go through process again and it never arrives. The entire time, a worker is loudly vacuuming all around me, and the workers at the service desk (10 feet away) never even glance over to see if I need any assistance. Finally, I give up, go back to the counter and they are now helping someone with a complex order and don't acknowledge me. I then walk through the store, find the vacuuming guy and he finds someone to help. Finally the prints are done... which somehow even now are taking far longer than last time I was here. He then hands them to the very first guy who is now back from a long break, but he is helping someone else and never acknowledges me. Finally, I get to pay them, he hands me the 12 b&w pieces of paper, and the landscape print is printed portrait!!!!!!!!! (Cannot use these in such a tiny format). (This is the exact same document they printed the week before without issue). I walk to front, find vacuuming guy who tells me where the manager's office is. I find assistant manager who did the printing, tell him it's a landscape document and show him he printed it portrait and I ask for my money back. He tells me he's helping someone else now and can't help me. Bonus: while I was following vacuuming guy, a giant drop of water landed on me, and then in front of me on the floor, falling out of the ceiling of the store. I tell him and he says "Yeah, we have leaks," full stop. Side note: I never left a review after visiting once 12-18 months ago when the store manager was clearly intoxicated and a young female worker had to take over the transaction as he was too drunk to figure out the cash register. I'm not sure what's going on here but the place smells so bad, water is falling from the ceiling, management could be drunk, almost no one looks you in the eye or has any sense of guest service and you will still have to pay your hard earned money for it anyway. Save your sanity and skip this place.

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Officemax
Officemax
Officemax

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Staples

Staples

3.3
(154 reviews)
5.2 mi

Kyle in the print shop was beyond helpful, kind, gracious, and professional when I had to get…read morehundreds of documents printed out. He helped me work out the issues I had, showed me options, and made sure we got everything right. I will come back here time and time again because of his kindness. He's the best and I can't thank him enough!

I came to Staples to return several Amazon packages and was told there was a limit on how many…read morereturns they could process at one time. While I was frustrated, I understood and completed the returns they were able to accept. I then had to go to Kohl's to finish the remaining Amazon returns, which meant canceling and redoing some of the return requests. The whole process was inconvenient and time-consuming. Because I was dealing with multiple Amazon returns and trying to sort everything out, I accidentally left some of my return items on the counter. When I came back about 15 minutes later, the items were gone. Since they were Amazon returns, they still had value, and it appears someone took them. What was most disappointing was the lack of assistance afterward. No one seemed interested in helping investigate what happened or offering to check security cameras. I understand that businesses cannot control the actions of customers, but I expected more concern and effort to help after items disappeared from the counter. I'm sharing this so others can be extra careful with their belongings and return items when visiting this location. My experience was frustrating and left me very disappointed with the customer service

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8/25 great deal, $4.99!
8/25 great deal, $4.99!
24x36 mounted with a glossy finish.
24x36 mounted with a glossy finish.
Passport photo background (at the right of the store once you walk in)

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Passport photo background (at the right of the store once you walk in)

We've Got Your Back - officeequipment - Updated June 2026

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