this place needs new management and new staff employees, everyone standing around laughing and giggling instead of work, after waiting for 30 minutes I ask someone about my order, they said they are working on it, after 45 minutes I ask again but this time the manager, and she said it takes 9 minutes to cook the food, I told her it's been 45 minutes, and she said she just started cooking the food herself, so another 9 minutes at least more time to wait, all that for one sandwich, waste of time and money, the bathroom was dirty and a lot of people were standing in line and waiting for their orders, and a lot of customers were given incomplete orders, as the employees kept laughing and giggling in the cooking prep are, even people waiting curbside and drive thru came in asking about their orders. read more

Food was good. Customer service is pretty good. Got some nice music in the lobby while I'm eating

The food is always great, in my experience, at any Whataburger. But this Whataburger's service, off of Garth on the I10 feeder, is deplorable. The have both lanes open but fail to take the outside lanes orders. And then when you call to tell them you're sitting in line waiting to have your order taken, they hang up on you. So ambiance sucks. read more

I visit this location often as I live in the neighrborhood. It always satisfies me when I'm hankering for a sweet n' spicy bacon burger. I always order onion rings cause I just don't care for the fries here. There are only three fast food restaurants that have great fries, and unfortunately whataburger does not make that list. That does not negate the fact that they satisfy my hunger. I always stick with what I know. I remember when this location first opened up, the service was struggling at first. Waiting in long lines through the drive thru. It always seemed backed up, so I would avoid it and get something else. Lately, ive been visiting more often and the service has gotten better. Orders are taken promptly and correctly and my order is always repeated back to me. I appreciate them on the accuracy. My food always comes as I ordered, whether I have a special request or substitue my fries for onion rings. The only thing I can complain about is that somtimes they dont change out their fountain soda and replace it with a new one. I have gotten sparkling water when I ordered sprite a few times, but even that has improved lately. I appreciate how far its come and I will continue to visit so long as it continues its amazing service. read more

For a fast food restaurant, Whataburger is one of the better ones. It's difficult to give 5 stars to a fast food restaurant, though. One of the positive aspects of this particular Whataburger is that they are fast. Most Whataburgers take a long time to receive food. However, the food does not seem to often be fresh. Whataburgers slogan used to be, "We don't make it until you order it." Maybe this has changed, and I'm unaware of it. Regardless, I think the food should be made fresh. I have been going in the morning, so I suspect they make a lot of chicken strips at one time to keep up with the demand. For the taste, the chicken isn't as good as places like Canes, but it's better than places like Jack in the Box or Sonic. The hamburgers are great. I think they add a little too many toppings, but that's ok. The fries and onion rings are amazing. If you haven't had Whataburger before, I think it's a great place to try if you like fast good. If you have had Whataburger before and want the food to come out fast, this is the location to go too. read more

Whataburger - Honey BBQ Chicken Sandwich - Burgers Near Me - Baytown, Texas

Has amazing customer service and excellent time management with giving out orders. The food was cooked thoroughly and had amazing temperature. The energy, big smiles throughout each coworker and manager, and on top of hearing an outstanding playlist was a 10 out of 10 experience ! read more

Both of the meals ordered were cold, they had no flavor, and our drinks (coke zero) had no gas and was watered down. The fries were DRY Waited in line for over 30 minutes. Terrible meal read more

This location never fails to disappoint when ordering to go. Always check your order before leaving. I've run into this problem 3 times already. It's slowly turning into a McDonald's. read more

They have messed up my Oder the past few times I have gone they take a lot time for the food to come out and when they bring it it was really dry read more

enrique was amazing. he was fast and super friendly. definitely a reason to come back. thanks enrique

The night shift is ALWAYS the best crew! They are fast, friendly, and take care of you in a timely matter! Food is always hot and fresh! Spacious environment, it's your typical whataburger. read more

I have been in Baytown for 40+ years. Whataburger has been my go to place for a burger. Today I had the worst burger I've maybe ever had. Severely disappointed. They totally butchered my order. I asked for crisper bacon than usual, no pickles, easy lettuce and no cheese. Not difficult for a halfway decent place. The burger looked liked it had cheese and they tried to remove it, there were little pieces on it. There was 4-5 tiny slivers of soggy lettuce like they tried to remove all of it, several pickles and very thin soggy bacon. I don't know if they are under new management or just don't care. Maybe I'll start going somewhere else. read more

Sorry and this makes me hella sad. My husband and I work evenings and we get off around 12am-1am. Whataburger is usually a great go to for some grub at the early morning hours. This location however let us down. We go to the drive thru and the line is extremely long. I will say they got the order correct and didn't leave anything out. However, the food was old. The fries were molded to the carton they came in. My cheese was so old it was dried to the burger, not melted, dried. The food couldn't even be called warm. For a place that's open 24/7 it really shouldn't matter what time people are coming for food, it should always be made fresh. read more

Open 24 hours my butt! I came to this location at 10:30 AM on Monday and they were closed. With no explanation on their big sign. You would think a company would have the decency to have at least some kind of notification next to the 24 hour sign why they're not open. It would be a one star review, but they least earn a star for good food when THEY'ER OPEN. read more

We've been coming to this Whataburger for the past 3 to 5 years. They've always been consistent in the food and customer service has been amazing and the ambience inside of the restaurant was nice and clean. read more

I came to this location and they were very unfriendly, I saw 3 people that ordered after me and all left before me including a door dasher that came in and left before me as well. I proceeded to ask the lady that took my order did someone forget my order or something and she said she gave my order to the wrong person which I don't understand how that happened but it did, I am a person that is very patient but no one came up to me and said anything they just continued to let me wait over 30 min for my food. i highly recommend not going to this location if you are expecting good service. read more

Talk about bad customer service overall. I hate that you can get good customer service 10 mins away at another whataburger but not at Garth. read more

Whataburger - Burned old old food - Burgers Near Me - Baytown, Texas

It was my first time using the app and I have to say I was very disappointed! On the app you order everything you want when ordering so you expect to get all you pay for right ? WRONG! i didn't get 1 of the 2 apple pies I ordered . I got 1 of 3 gravys and one of the meals was missing the fries which I guess didn't matter since the food was cold then ! it took 8 mins for my order to be ready I live 5 mins away there's no reason for my food to be cold ! I tried calling the restaurant serval times and of course no one answered! I had got my friend to pick it my order because I just got foot surgery and cannot drive otherwise I would have taken the food back and got my $54 back! . read more

This is the amount of vegetables that came on my burger. The lettuce is soggy and there's only 3 pieces of onions. If I wanted a Jewish burger I would've gone somewhere else. I want a dang Texan sized burger when I go here, what the heck. read more

Whataburger - Number 5 burger with only lettuce and onions. - Burgers Near Me - Baytown, Texas

Horrible management, longest drive through experience EVER. Plus the staff has attitudes and it's clearly noticed that they do not want to be there and act like you're bothering them while ordering food. Smh read more

Absolutely the worst fast food experience ever of my life. Waited 30 minutes from the time I pulled into the line until they even accepted my payment. Waited even longer for the food. I'm not exaggerating. I work in restaurants and never give bad reviews but the total awful service and inability to handle the volume was beyond ridiculous. I recommend everyone in the area never come to this location ever again and let's hopefully put them out of business. If I could give negative stars I would. read more

Rude, slow, incompetent, long waits, wasted time, not organized, toilet paper changing guy didn't wash his hands, mask with sweaty face hanging out going right back into kitchen. Save yourself some frustration. read more

Forgot to put a whole meal in my, order charged me for it then didn't even compensate me for the turn around because of someone's failure to pay attention to their job. read more

If I could give a 0 I would. Worst Whataburger I have ever been too. After waiting 45 minutes in line, for an online order that was placed earlier, we didn't even get our correct food. This was overall a terrible experience as well as customer service being completely awful. read more

They used a whataburger junior patty as one of the meats on my double whataburger. Assholes at this whataburger do this often. Watch out

Think about this, it's after 6pm, you're in need of an excuse to get out of the house for a bit, what do you do? Well consider this option, skedaddle on over to this Whataburger's drive-thru and spend some quality me-time relaxing in your car while waiting on some slow food. That's right folks, a secret unbeknownst to many, slow food evenings have been trending at this Whataburger drive-thru for a couple of years. Watch your favorite series, read the internet, the possibilities are endless! And if that's not rewarding enough, they'll even let your freshly prepared meal rest throughout your me-time so when it's handed to you it's not all hot, juicy, and crispy. I mean, who even still likes hot food anyway, am I right? Oh and what about your drink, you ask? They've even developed a solution for that, let it rest too! No more of that dreadful carbonation sensation we've all come to hate. Nope, just good ole soda syrup over-marinated in melted ice so it's perfectly bland just how you like it! read more

very bad service gave us food in dirty brown paper bags and the food was cold and took 20 mins read more

Whataburger - a bag of onion rings and a receipt - Burgers Near Me - Baytown, Texas

This has got to be one of the rudest whataburger's I have been to. Female taking my order and took my card in the second line was so rude. Food came out before the vehicle in front of me, so I had to sit and wait for their food to come out. Then to top it all off, when I got home and opened the bag....wrong size meal. read more

I literally got this app to post this review... THE WORST SLOWEST WHATABURGER EVER!!! Will never come back. How can it possibly take 40 minutes to make one sandwich? Brutal! read more

9:30 on a Friday night and the drive thru had two lanes open. The place was busy but the wait was only about 15 min. I ordered a Whataburger which was prepared exactly to order and medium fries. They brought out the order-- no ketchup, no napkins. The fries were cold and so was the meat on the burger. There's no reason for a place this busy to have had cold food!! I'll stop at the one in the Channelview area from now on, as their food is always hot and fresh!! read more

Poor, poor service! Waited twenty minutes from the time I ordered my breakfast this morning till the time I was charged amd still waited an additional ten minutes to get it. read more

The place tries its best to give your food as fast as possible. I understand why some orders take longer and I'm grateful for their patience