3 simple items - Mobile order said 852-855, 906 and still no food. Drive thru moving right along though!

I don't know where to start! I've had one heck of a month, stress of work and what not! I drive through and "yes" accidentally said "I would like a Mc chicken"! Haha! Liz's response, "oh no mam, you just hurt my feelings" and she giggled! I said "oh no I mean't a whatachicken sandwich! We laughed and she's amazing! What a great lady to be there for customers of Whataburger!! read more

Whataburger - Burgers Near Me - Granbury, Texas

Takes 45 minutes to get food with 2 cars in the drive through worst whatabuger in the state

Food is fast, fresh, and consistent time and time again. Staff and management are always friendly, positive, and accommodating without sacrificing speed, accuracy, or top tier customer service. The Ambiance is the basic decor that of a Whataburger restaurant with one exception... It's consistently clean when I come in and eat. read more

Worst drive through service this morning, it's getting really old coming here and having to deal with an attitude regularly I started to order inside with Yolanda she is sweet and nice! Drive through needs to be taught some customer service! read more

Visit this location usually for breakfast and the food and service are normally good for fast food. Employees are nice and we get our food as ordered. No issues. read more

The food is usually really good and consistently good. However, I usually use the drive-through in Boyd. That's either sink or swim. Sometimes you get through quick, sometimes you sit there for 20 minutes. Unfortunately, right now I'm going through drive-through service for breakfast, and I've already been here For 15 minutes and there's still a car ahead of me. There were only three cars ahead of me when I pulled in the line. I don't know if they get shorthanded or what, but it can really throw your day off. And the problem is there's no way to drive around the other vehicles to get out of line. When you're stuck in line like in the drive-through, it's really frustrating read more

We moved here seven months ago and have visited this Granbury Whataburger about five times. A couple of times the service was a little slow but they acknowledged our wait and apologized. The manager here is TERRIFIC! He actually comes out from behind the counter and visits with the customers - very caring and friendly. On one visit, they made the wrong flavor of shake for me so then made the correct one but also let me keep the wrong flavor. The order takers at the counter are very polite. Food is usually very good and hot/freshly prepared. Clean restaurant. read more

Absolute worst Whataburger I've ever been to. Waited 30 minutes inside for a to-go order, only to find out they'd skipped over it and hadn't even started cooking it!! Plus, the night before, we spent 45 minutes in the drive-thru for one burger and a coke. They have plenty of people working and for some reason, tons of people waiting... especially on call-ahead orders. Will definitely not be returning here. read more

I don't know how this particular branch can get your order wrong on such a consistent basis. And it's not during a rush. I will not publish a negative review for a single experience, every restaurant will have an off day due to whatever circumstance. It's taken a lot of wrong orders for me to write this, but here we are. How do you order bacon, egg, cheese taquitos and end up with no bacon? (Yes, it was on the receipt) We used to eat at Whataburger once every couple weeks, but now it's once a year in a pinch. Either grossly mismanaged or extreme incompetence. read more

I don't know if the Granbury Whataburger has new management on Sunday's the service has became horrible very slow ,quality is bad I think I'm going to start going somewhere else on Sunday's to get my breakfast burritos read more

I wish I could give it a zero star, give this place too many chances like oh maybe just one person or at a certain hour, they always get your order wrong don't order more then 1 order because they will definitely forget to bag something or forget to put it down, if you do make sure you hold up the line and go through all your orders, doesn't matter what hour you order from because I came many times either from morning time or late midnight. I am writing review only now because it's fair to complain when they messed up your order many times. read more

Stopped by for a burger and a hamburger patty for my Yorkie- the young guy that took my order was impressive- asking 3-4 times to get the order EXACTLY correct- saying yes sir or no sir to all of my questions. Arriving at the window to get my Order I met the young man- asking him his name and where he attended school and what grade. Jeji sir- 10th grade- are you in Vocational Agriculture? Yes sir I am- That last question because I was at one time one of those Voc Agriculture teachers1971-1984 Returning with my order and change - I told him I was very impressed with the way he handled himself- that he had a great demeanor & personality and told him upon graduation he needed to go to school at the little school at College Station- Become an Aggie - giving him another $5 on top of what I had already given him- giving him a thumbs up and driving off- yes sir he replied with his great smile! Myself being an OLE AGGIE- Class of 1971 Great service- awesome hamburger precisely as order and my Yorkie loved her hamburger patty as well! And Whataburger is to be congratulated for providing such an opportunity to high school students Just a WIN-WIN and AMERICAN business at its very best!! Dale B Fort Worth read more

Walking in the door we were immediately overwhelmed by a terrible smell like a toilet that hadn't been cleaned in years. We ordered a simple #20 and it took over 10 minutes to get the order. Attempted to choke down the Bacon, Egg, Cheese Burrito because it was saturated with Salt. The Potato Sticks were overdone and tasted of stale cooking oil. Won't be coming back. read more

Highly Recommend the food its always Fresh , Place is always clean & Trish & the front drive trough was very nice & the service was fast . The best part is that my food is always so good compared to any other food near me the ambience & vides are always great . I live in Mansfield so it's worth the drive for me definitely coming back read more

Order placed online. Arrived on time. When I told the counter help my name, I heard the cook in back say my name and put my order on the shelf with some others. 10 minutes go by... counter help lady dumps 3 already filled fries back into the warming bin. She snaps at a worker to put more fries in the fryer. Within ONE MINUTE she took them out of fryer, mixed them with the 3 previously cooked ones she had dumped and loaded them into the waiting bags. Now my burger has been waiting 10+ minutes. My bag is handed to me, and I ask for my drink. She says, "No drink on the order!" I said, "It shows it on the app." She wouldn't look but slammed a cup on the counter. Fries were uncooked- ketchup wouldn't even stay on them. Suggestion: Corporate needs to come into this location and observe, make changes, and get this place back on track. Painting the place does not equate with good service! read more

I've been traveling on a motorcycle riding around the state line. Yes I've stopped at many Whataburger's and sometimes I just stopped to get a soda. Every time I bought a soda it's always been under two dollars for a small drink. I ordered and paid for a small drink at this particular Whataburger it cost $.35 more than normal, which was over two dollars for a total of $2.21 that's with the tax, the drink cost $2.04. Can't understand why a regular size drink would cost $.35 more than the other stores. I might could understand maybe five cents more than normal but not $.35 more. One of the most expensive Whataburger's I've been at! read more

Whataburger - a white christmas tree with orange and blue decorations - Burgers Near Me - Granbury, Texas

All - On 13 Aug 24, my wife and I wanted our burger fix and decided for Whataburger. It was lunch time and it was busy. We have to share that our experience was absolutely positive as we enjoyed our lunch at this location. We witnessed engaged leadership and management in action. The place was clean, employees were on the ball and moving with a purpose, and management was impressively multi-tasking! To top it off and really what brings me to write this review is I saw the manager sit down with an employee that was previously struggling and may have had an incident - this manager handled the situation splendidly! As a current military commander, I/we were absolutely impressed by what we witnessed - other businesses need to learn from this place! Way to go Whataburger - we will be back. read more

The place stinks terribly and is infected with crickets they are everywhere outside under the tables

Yes, it's a chain, but there are good and bad. This one is great. It was remodeled recently, and the food is great. They give you the food the way you want it, unlike so many other places. read more

We have ordered from this location numerous times and something is always missing or ordering/receiving our order takes an eternity. Tonight my spouse has to park after going through the drive through to wait but eventually has to park to go in to see what was taking so long only to see the order sitting on the counter. read more

Waited 45 minutes in drive thru for a salad and one burger, food was thrown into car very rudely by worker asked for dressing for salad and she said you didn't order dressing instead of just getting it, for this to be a remodeled and new staff and better service, it's not The food was horrible and thrown together Notice two staff members in waiting area just setting with cars rapped around building Manager was one of them read more

People compare it to In N Out. I like In N Out better. Their burgers are better and also the fries

The taquitos were good, the service was great! Cheers to the staff working on a busy Saturday am! I was tired and hungry. Had to go inside cause my billfold was under my seat and I couldn't reach it. I gave my card and talked to a customer and walked off after getting my food. I am a field nurse who works nights! Came back this evening and they had my card and even checked my license. They're pretty awesome in my books! Thanks Whataburger! read more

Waiting in line for about 20 mins, once i get my meal i see that they charged me for a large when I asked for a medium. i get my fries and, I wish i was exaggerating here, but they're so burnt they LITERALLY snap in half like a piece of chalk. I asked for some spicy ketchup hoping to moisten them back a bit, the woman at the window says theres already some in my bag... babe I'm LOOKING in the bag, theres none in here. At least my burger was surprisingly correct! Whataburger used to be amazing!! What happened they're all like this now. read more

I'm a HUGE Whataburger fan but this one isn't it. Ordered online order around 6:45 pm, note said it would be ready by 6:56. Checked in at 6:55. At 7:20 I went inside because no one had come out. Seven people behind the counter, including the manager, no one in line, no one in the drive thru and one person in the dining area. Manager didn't even greet me said "cash or card" as I walked up. I explained we had been waiting for a curbside order since 6:55....no response, just turned and walked away. We stood at the counter for an additional ten minutes before we got our order. Not ONE apology, acknowledgement, nada. I'll be back to Whataburger, but not this one! read more

Besides not being able to pay cash unless having exact change I ordered right after my coworker and didn't receive my meal until he was finished and after two people who came at least 10 minutes after me, received their food. So once I did receive my order I didn't want to keep my coworker waiting, so I asked for a to go bag and the gentlemen handed it to me with no issues but once I asked the girls working drive thru who weren't busy at the moment, as the one making orders was, for some ketchup I was surprised to receive looks up and down with no response like I was talking to myself! I contained myself before saying something I shouldn't and waited for the girl making orders to help me out with some ketchup. If you're going to be racist, don't work food service! Simple as that, I'll never ever go back to this Whataburger. read more

Even after closing for a couple weeks and undergoing renovations this place STILL SUCKS. Wait times are just as long, orders are just as inaccurate, and they're still regularly out of food just as before. I'm not going to blame the staff completely because I know some of the issues are out of their control, but when I order a burger with no bacon and receive one with the bacon but no beef then there's a problem. Whataburger has good food (most of the time) but it's not worth it to wait 30 minutes and pay twice as much as other burger places just to risk the order being completely wrong. Don't bother here. You'd be in and out the door at chili's faster than this place. read more

I used to love their burgers but the meat doesn't seem the same anymore. It was fast but I'd honestly prefer it be a lot better and I wouldn't mind waiting for quality. Like it used to be.. read more

Wow, the most inefficient business I have ever been too! It took over 20 minutes to get my food by then the food was cold. First of all, the store is too small the employees are walking all over each other. Second, the front end is to small the customers are walking all over each other. And last, I don't see the store being properly managed. read more

Had not been to Whataburger for a while. Stopped in for a burger. Wow this place has gone downhill. The food took forever to get to us and when we got it, it was cold. Fries were soggy and cold. Burgers seemed like they had sat around for 20 minutes in cold storage. Terrible food. The restroom stunk to high heaven and the overall restaurant was dirty. Come on Whataburger. This is rediculous. You can do way better. read more

We took out granddaughter out for the day and went to grand bury for lunch. We decided to use the drive thru. Just about everyone else also decided to use it but not unexpected. There was a line but it was moving so no real problem there. I placed our order, two combos and two fish sandwiches for me. Line still moving. We got to the 2nd window and got our drinks and waited. I must admit it took a bit longer than I expected but then I was a fast food manager for 32 years so I am somewhat sensitive to speed of service. The food was all hot, fresh and tasty. The two employees that spoke to me were friendly and courteous and the young man ask me if I wanted condiments and I said 5 pks of spicy ketchup and we got them. All good. When we found a shade tree to park under I realized that apparently they consider napkins a condiment and I didn't ask for them so I didn't get them. Not a problem for us because we carry extra napkins in both vehicles. I will say when you consider we got there right on the middle of lunch (12:33) these people did a good job. Oh, one more thing, the fish sandwiches were really good. read more

Food was cold. Took forever in the drive thru. They were OUT of hamburger buns! Seriously? Order was wrong. Asked for Mayo no musters in all 4 burgers. All had mustard. Asked for jalapeños got none. Also all were cheeseburgers but none had cheese. Fries were cold. Would give less than one star but had to give one to post. read more

Came thru with my kids tonight, Olivia was the drive thru girl, and WOW was she a breath of fresh air!!!! I complimented her because she had a positive attitude, she was upbeat and friendly, gave excellent customer service, and wore a smile on her face. Customer service (especially in the fast food industry) has taken such a terrible nose dive, so it was REALLY a pleasant surprise to interact with someone like Olivia!!! She is certainly an asset to your team, and should be utilized as a trainer for future employees!!! Take good care of her, she's a star!!!! Thank you Olivia!!! read more

You do not want to go to whataburger in granbury tonight they are having some real problems with their service in the drive up. Been in line for 30 minutes now and can't get out of line!!!!!!!! read more

0/10 no matter how many chances I give this location they always screw up my order some way or another. I ordered a #20 meal with Bacon. went though the line. got my food and something told me to check it so I parked and found a bacon egg and cheese biscuit not a taquito. Went back through the line and got my taquito. parked again to eat it. went to take a drink of my "Sweet" Tea and found it to be unsweet. they were not busy. two cars ahead of me none behind me. it's always something. I'll drive to Cleburne from now on. read more

I saw a YouTube video about their Patty Melt and realized I've never tried one before and I love Patty Melts. It's just that every time I eat here for lunch I always get their Bacon Cheeseburger. So I ordered the Patty Melt Combo and was not disappointed. It was absolutely delicious! Double meat, double cheese, and the grilled onions sends it over the top! I really don't have any complaints. There was nothing wrong with it. I liked that it wasn't dripping grease when I bit into it. I thought it was perfectly made and see no reasons not to give it anything but 5 stars! It was about $10 for the combo. read more

Whataburger - Delicious Patty Melt!! - Burgers Near Me - Granbury, Texas

Line wrapped around the building, waiting over 30 mins for fast food and 2 employees are taking a smoke break in the back. Just crazy.

I like Whataburger and for the good of the chain they should close this location or get new ownership. They are extremely slow even when not busy (over 1/2 hr with three cars in the drive thru). They make the chain look really bad. read more

I got poor service from a man that looked like he didn't even care, and that he look like he didn't even want to be there and we asked him for our price to go and he gave us our fries on a tray and told us to wait like a few minutes for our shakes, which is fine but it could've been better read more