What can be said about the West Main Whataburger that hasn't been said already. It's absolutely reprehensible the wait times in the drive thru, 30 plus minutes all the time. Extremely unprofessional behavior by the staff. In the time it takes to get your food through the drive-thru, you could have orbited the Chick-Fil-A across the street 10 times. If you want a burger, go to The Garage or Sooner Dairy Lunch. read more

WOW I CANNOT BELIEVE THIS. As I get home to eat my #4 jalapeño whataburger meal, THIS BLACK BEETLE-LIKE INSECT crawls OUT OF MY BURGER, to which it makes me drop the entire thing on the wrapper as I stare at it in complete shock. The reason why I knew it came out of my burger is because I had unwrapped it in the car to bite it, then I proceeded to wrap it back up and I placed it back in the bag. When I got home and dropped the burger, the bug DID NOT scurry away in fear. It went right to the burger and started to eat the food. It did NOT wave its antenna to inspect, it started eating away as if the burger was familiar to it. I am in complete and utter disgust and I cannot believe this happened to me. I will NEVER come back here again. Update: after calling the establishment, the manager, Cody only offered me a new sandwich. If anything, I want a refund because I do not trust this place anymore. After looking up the insect on Google, it looks to be this one here: https://bugguide.net/node/view/151038 read more

Whataburger - Black beetle that crawled out of my burger:) - Fast Food Near Me - Norman, Oklahoma

Food is pretty decent. Horrible service though. The servers walked around calling names, and it took over 30 fucking minutes to even get my food. It was 2 sandwiches and a medium fry, something that should probably take at max, 5 minutes with good chefs. The chefs and servers chatted and didn't even bring out my food for a while. read more

Typically, I give restaurants the benefit of the doubt, but after multiple visits to this place throughout the last couple of years, I can say the service of this location is absolutely terrible. They have gotten our orders wrong, typically through omission. This ranging from wrong items to missing burgers. We've had to wait at this location for too long, typically between 30 minutes to an hour on multiple visits. When times are busy in the kitchen, I can't say it's pleasant seeing the manager not assist in any way when orders are backed in the hundreds according to them. The food is good obviously, it's Whataburger. But if you are on any sort of time crunch or plan to get food before something, I do not recommend taking the risk. read more

I'd never had Whataburger since they don't have them around the KC area, so I decided to create a little I-35 Burger Challenge that would spotlight places we don't have around my hometown. On the list was Whataburger, In-N-Out, and Braum's, if we felt like stopping at any of them. We found a Whataburger off the highway in Norman and I have to say, I didn't care for it. The burger was average at best. It looked like a prop burger in a movie. Super generic, nothing special about it at all. It was super wide, heavy on the onions and whitish tomatoes, and super forgettable. Fries tasted like those fries out of a bag that you'd make at home -- dry and not great which is tough because almost all fries are usually good, right? While the food was a miss, I will say I overheard one of the managers going around and she was great. She was very friendly and accommodating to everyone, and seemed to be loving her work. Definitely not my kind of place. I'd recommend hitting up Freddy's across the street for a delicious, classic burger. read more

We stop at this location often on our way between Texas and Kansas. It's always been ok in the past...granted, over the past year+, visits were always through the drive through window, and we ate in the car. This time, we went inside, and that was apparently a mistake. We ordered at the counter, and as we were finishing up, the guy behind the counter said that he "prays it's not a long time before our food comes out." Wait. What? So, I don't mean to be a pessimist, but if the worker is going to tell you that, I'd just assume they do so BEFORE we order and pay, not after. Hey, you're welcome to eat here, but don't expect your food anytime soon. Great, thanks for telling me. Let's go to Arby's next door or Chick-Fil-A across the street. Unfortunately, no opportunity to do it now without having him void the order. I asked him if service has been slow, to which he agrees it has, that they're shorthanded, and one of the workers making food will be leaving soon. Looking behind him, I saw three employees, one of them doing some type of dance, and the other two looking on in wonder rather than doing any work. As we got to our seats, we saw two other parties waiting for their food. Time then started to slip by as more and more people came in to order. Before too long, I counted seven tables all waiting. Around 20 mins later, the first order comes out. Then a few mins later, the group in front of us gets their food. We continue to wait, and at the 30-min mark, I go up to the counter, and after waiting for the guy to finish his non-order-related conversation with someone else, I ask about our order. Miraculously, they're finishing it up. Hooray! It wasn't the best Whataburger ever, but the wait and overall service made it fairly despicable. The fact that no manager appeared to be around to lead this ragtag bunch didn't help either. I certainly hope Whataburger doesn't see this as a flagship location, because it clearly isn't. read more

we had to wait 30-40 minutes just for a chicken strip sandwich and like 6-7 people got our food ahead of us. the male cashier brushed us off 3 times and then had a cook come and check our receipt so they didn't even have the order in there . the vibe sucks. the place is run my teenagers that don't care about getting ppl their food. read more

Very upset and annoyed today. I try to understand everything, especially working in the food industry.. but the other day during lunch rush, I don't know how my chicken sandwich was not warm at all. I told them, waited over 20 minutes to receive some kind of cheeseburger instead, then had to go back inside and replace it and wait for a chicken sandwich while I rush back to school for being late. Sounded like the worker was upset in there with the guy behind the counter asking for the sandwich but maybe you should respond to the people who didn't get their order right instead of worrying about your drive thru or the later orders on the screen. Today there were two cars in the drive thru so I went there and ordered a chicken sandwich with mayo add jalapeños, the baby inside me has been craving it bad! No jalapeños and there was no mayo like on the ticket, there was some other sauce that is not sitting well with me now, not to mention, my fries were a bunch of small little crunchy pieces that were really hard to enjoy spicy ketchup. I could not be late again so I just ate what I had.. wishing I would of just got a refund. I guess it was not the smartest move to be using the last of your money on food but still should be serviced how you asked and paid for. read more

Whataburger - Fast Food Near Me - Norman, Oklahoma

Is it just me or is it Oklahoma? Workers here are allowed to speak to customers that way? I was talked to so rude in the drive thu and when I asked for the manager, was told that she was one. There would never be a person like that working for me. read more

this places sucks. they always get my order wrong or give me the wrong thing. the food isn't even that good so i dont know what this place has going for them. read more

Greasy and very slow. Prices are ridiculous for what you get. Four small hash brown fingers cost $1.59 plus tax. The freezer burn flavor is a bonus. read more

Whataburger - Four tiny pieces of fried potato stuff costs $1.69. - Fast Food Near Me - Norman, Oklahoma

I've been going to this location since it opened. A few things remain very consistent: 1. it's going to take 15-20 minutes to get your order 2. your burger is going to be cold/the bun stale or not fresh 3. you won't receive any napkins in your bag. I swear to myself that I won't go back and I don't for a few months and then give it another try. Something happened last October or so where there was no line, my burger was warm but no napkins. That lasted one or two visits then it was back to 'normal'. I don't understand if it's the work lineup, the system or lack of workers but this location needs new management. read more

I'm at this Whataburger at least once a week with it being the closest one to me here in norman and every time I come them mess up my order more than the last and I'm so sick of it! I'm about to just stop eating my favorite fast food unless I decide to go to the next town over. The employees are the worst and can't get anything right and obviously don't care for their job. I think I'd get more enjoyment out of seeing it close down then them getting my order right read more

First time at a Whataburger. I see people complaining about the drive thru... just park your car and walk in, don't be lazy. Anyway, the burgers are huge! Was very tasty, typical burger. Good enough I'll want to go back. Crunchy bacon, lettuce, and not too much sauce. The chorizo taquito was not great, I think they should stick to burgers ;) Added 1 star cuz they are open past midnight, subtracted 1 for the chorizo and not-so-fast food read more

Literally a 45 minute wait in the drive thru for ONE burger at 11 o'clock at night. Utterly ridiculous.

I'm not from Oklahoma. So whataburger is new to me. I have only been to this particular location twice. The first time through the drive thru, second time we ate inside. First time I ordered a jalepano cheese burger, it was actually pretty good. The fries where salty, which for me, is a plus! The drive thru was extremely fast. This was at least six months ago. This particular day, my fiancé, and two year old, where making a aldi trip, so decided to dine in to eat before we went about our shopping. The inside of the restaurant is extremely clean, and the employees where friendly. I need glasses, (haha) so I couldn't really read the menu board. So left it to my fiancé to pick something for me. He got a burger, my son got chicken strips, I got a buffalo chicken ranch sandwich. Let me just say, don't try it. It was drowned in bbq sauce and ranch. I actually had to wipe some off in a napkin to be tolerable. The sandwich had several chicken strips on it. Chicken strips on sandwiches are weird. My fries where good too, but was put off by the ranch and bbq flavors. Chicken with your sauce, anyone?? Kids meal options are pretty typical. Burger, chicken, grilled cheese. Comes with a cookie. The fountain drink area was cleaned and well stocked. When they ask you if you need ketchup or whatever, take them up on it. Because again, they are a weird returaunt where no condiments are set out, but rather behind the counter. I would probally come back. That's why I gave it three stars instead of two. But, again, don't order the sandwich. Save your stomach and taste buds. I'll be ordering a burger and will only be going through drive thru. read more

Whataburger - Buffalo ranch chicken strip sandwich. Never again. - Fast Food Near Me - Norman, Oklahoma

The sweetest worker here- Tristan Carys this location, always the best attitude so helpful and kind: 5 stars just for him

We usually love this whataburger and come here a lot because we work nights nearby. We went through the drive through like usual and ordered. Once we finished ordering we realized we forgot an item so we asked to add it on. The woman told us the order had already processed, so we said no problem, we can just do a separate order. She refused to take our order and said we had to go back around the drive through after we picked up the first order. I know that this isn't a policy because I have done 2 orders before at this location. I explained there was no one behind us in line, so driving around in a circle was pointless. She didn't answer so we backed up and drove forward again. She didn't come back on the intercom again for a few minutes until another car pulled in behind us. Pretty disappointed by how rude this woman was. Not one star because the manager is always very nice. read more

First time eating at any whataburger and it was very good! Drive thru moved quickly, cashiers were friendly, food was delicious. We did ask for small size but got giant drinks, not sure if they don't give small in meals or not but it was way too much beverage for me. read more

I waited nearly an hour with 4 cars in front of me to get a meal. A paraplegic on ambien could have finished this faster. I'm never coming back to this place. If you're smart don't come here. read more

After a long day at work I stopped for a Whatachicken sandwich. After almost 15 minutes in the drive through I got an uncooked chicken sandwich. I mean, NOT cooked. I will not be back to this location and would urge others to not go either. Not the first time I've been to this location and gotten bad food and a long wait. read more

Whataburger - Fast Food Near Me - Norman, Oklahoma

Food is always cold, it's an hour wait, and managers have been rude to me when I asked for replacements for cold gross food. They don't care how slow service is either. read more

Service was terrible fr. People are rude and disrespectful. Food took about 30 mins to come out.

I saw a sign for a rootbeer shake and it sounded great for this hot afternoon. Sooooo....this location tasted like vanilla ice cream with just a hint of root beer. Going to stop for a rootbeer now and pour it over lol.. On a good note...the staff was extremely friendly and the bathrooms were clean! read more

Ordered my lunch at this Whataburger yesterday at the drive through - a burger double meat with cheese and a large chocolate shake. Got the shake first and it felt a little light so I lifted the lid and it was MAYBE 3 quarters full. When the window opened again to give me the burger, I told the server - 'I ordered a large chocolate shake, not a medium shake in a large cup!" The reply was - 'Oh, I 'm sorry" but no effort to offer to replace it or to fill it up - the latter which I would have refused anyway. Last time I will spend money at this place - better to drive up the road to the next Whataburger - they are soooooo much better!!! read more

Having major problems today, no one inside was receiving orders we waited 30 minutes before requesting refund. There was plenty of staff just more playing and goofing around than working read more

Well Whataburger, you're going to have to hear it from me here because your website is jacked up and will not let customers enter more than a 5 digit order # and mine is the much more elaborate SIX digits. Issue 1: I know my Potato and cheese taquitos - they should have two hashbrown sticks per 'quito. As evidenced by the picture below, I was denied my full tater allotment. And yes, I checked under the eggs. issue 2: As i order and say, "I want chunky salsa," my presumption is that you have said salsa. After I pay, receive my food and then verify you added chunky salsa, I don't want to hear "We don't have any any. Can I give you salsa verde?" That is how the terrorists win folks. read more

Whataburger - Fast Food Near Me - Norman, Oklahoma

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THIS IS NOT "FAST FOOD" you'll be waiting at least 15-20mins, for a messed up order... The management doesn't care abt customer service and the employees don't either... NO STARS read more

Don't waste your time with this location, tried this location April 5th at 12:30 pm and it took 20 minutes to take our order and when asked about food orders after half hour I was accused of being rude Waited for 15 minutes more and left without food. read more

Holy crap this place is SLOW. It doesn't seem like they're understaffed but rather extremely lazy and slow at everything. If you are looking for FAST food, I would not recommend coming here, you will not be in and out even in an exceptional time. read more

This restaurant staff/process is TERRIBLE here. I've been to over 20 different whats burgers and this is by far the WORST ONE EVER. The service is terrible every time I come here i wait at least 30 minutes for my food. The employees are extremely rude and cut me off in the middle of my orders multiple times. Shouldn't be THAT hard to be nice and move the line along. A LOT of laziness from the staff. Get a new crew read more

Lady workin the register got hella attitude, got my order wrong yall just suck why can't y'all do anything right STOP BEING LAZY AND MAKE THE FOOD GOOD!!! We spend our hard earned money on some food and it comes out awful every time this place is a waste of space put anything else open 24/7 here I beg read more

This place sucks and has no sense of urgency or the ability to prep for an oncoming rush. On a normal day it takes almost 20 minutes to go through the drive though, regardless if you order online or at the speaker box. Or such as tonight, post OU/ISU, when you order online and it takes 45 minutes to get your food when you walk inside. It's ridiculous. I could have driven to Moore and back and gotten my food from that whataburger. If I could give this place 0 stars, I would read more

EDIT: I never take the time to post bad reviews, but I did for this occasion. It's only fair I come back and say that whataburger made it right and offered a free meal. Thank you Barbara for taking the time to make this right! read more

Whataburger - Garbage - Fast Food Near Me - Norman, Oklahoma

I'm literally sitting outside in the drive thru waiting for my food. I got here 30 mins ago and ordered a kids meal and a large fry... I only came on my lunch break so if you're expecting a quick meal DO NOT come here granted everything was fresh it shouldn't take 30 minutes for fries and a jr burger read more

I have never been to Whataburger before. My friends were speaking very highly of this burger establishment as we walked through the door. I took an unpredictable route and got their patty melt with a strawberry milkshake. It's was absolutely scrumptious! The food was amazing and the patty melt was even better as I dipped it into their signature spicy ketchup. On the other hand, the staff was not doing the best. I don't know if there was something wrong with their system but they were getting everyone's orders wrong. All In all I think this place is really good, and I would really like to go back and sink my teeth into one of their famous burgers ;) Whataburger = dank read more

Let me unpack this, cuz I need to vent about this place. Gurls last time I came here I ordered a simple Two Patty Whataburger with just ketchup. no pickles, no cheese, no nothing, just ketchup. and what did I get?? not only did my food get placed under a desk, and they proceed to forget that my food was placed there, so now I'm waiting in the lobby for 30 minutes. When I return back to my household, I then learned that they messed up the burger somehow. Instead of putting just ketchup, they put everything except ketchup. Infact they subbed the ketchup for something else. Now I'm heated. I then drive back up to Whataburger to tell them they messed up my burger. Of course they fix it, but by then my fries were cold. And now we're here. I just left Whataburger after giving it another chance. instead of challenging them with a burger. I thought of an easier test for them. I ordered a medium milkshake. but you wanna know what I got charged for. a large one, that's right. I was wondering why it was so freaking expensive. never coming back here eveerrrr again. read more

Absolutely awful. Expect to wait at least 15 min for your food regardless of how many people are in the restaurant. Has happened to me multiple times at this location read more

If I could give no stars I would. If your looking for a quick place to grab some food DONT COME HERE. I promise you that you'll wait longer for your food than you would at a sit down restaurant and that tells you something about their operation. College student from Texas so it's such a bummer to have to come here since it's the only one in Norman. Management needs to get things together ASAP read more

Do you like the taste of fast food with the wait time of a jam-packed steakhouse? Whataburger is for you! Order online? Good news is they start making it as soon as you order! It's waiting for you at their drive-thru window, you just have to mention your name at the speaker. And wait behind everyone else that ordered in the drive-thru. 37 short minutes later, you're at the window and they hand you a meal that probably tasted wonderful when they made it an hour ago. Do you like terrible service by people who couldn't care less if you are even breathing? The Norman location Whataburger is all you could ask for! read more