This is the worst Whataburger I've seen. It located less that 3 mile from me so I originally expected it to be the go to nightly spot. I don't know why I continue going up there just to disappoint my self, maybe it's because I think they're gonna get better over time but it's always the complete opposite.. orders never right, customer service is trash and location overall worst in DFW. DO NOT go here if you expect good food and attention to detail!!!! read more

The best customer service at Whatburger! They are always kind and professional with my family. I'm sad to say I'm disappointed again with my food! They forgot the fries to 3 meals. Last week I was missing a biscuit sandwich. Please let us know what's going...is it the inventory running short? read more

Ordered online at 10, showed up to pick up my order at 1015 ad told them my name, my order was not ready. While waiting inside for my order which hadn't even been started yet, I was pleased to listen in a wide range of conversations that shouldn't be happening at the workplace. Around 1023 I noticed that 2 orders were given to a group of these employees friends for free (there were no actual transactions at the register and I visibly witness the young man and young lady tell them In the back what they wanted, so I know it wasn't an online order. Around 1025 the free orders were given our, at which point I asked when my food would be ready because it had been 25 minutes since putting in the order. Once the young lady went to the back to check on it, i then got into a verbal confrontation with the young couple that had just gotten a free meal because they didn't appreciate the tone I spoke to their friend in. Im not paying to have to wait these absurd amounts of time, only to see my order is being ignored because a bunch of high school students want to tell stories in the back and give out free meals to their friends, and To be met with the threat of violence. Do better because I'll drive miles to go to the next whataburger if this is the best this location will give. I'm not even going to waste my time with how terrible my food is, at this point it doesn't matter read more

Whataburger - Time food was supposed to be ready, and the actual time at the top of screenshot when this screenshot was captured - Fast Food Near Me - Princeton, Texas

This place it's worse 45 min waiting for a to go order ridiculous!!! And when I ask for my money back they got mad like if it was my fault for their incompetent employees read more

Service lowkey sucks. They're too lazy to walk around and look for your number so we ended up having to yell our order. This is the SECOND time they have forgotten our gravy. This last time I came they also forgot our onion rings and chocolate shake!! read more

The most unfortunate thing about this Whataburger is that it's an isolated oasis in an other wise fast food desert (there's stuff out here but it SUCKS BAD!) so the service suffers because it's packed all day every day. But the staff is really trying, always positive and smiling even when the customers are not. The quality is good but they need some support in managing the constant rush. I've noticed that I have much better luck ordering on the app and picking up curbside than trying to fight the drive thru. Bring your patience, leave with peace and a damn good burger. read more

The orders are only right half the time. Food is good when you get it, but that could take half an hour on a bad night. Do NOT go at night, night shift has terrible service. Was waiting for a half hour in the outer drive thru lane and they finally said they'd closed it a while ago. Also, how do you forget 4 ORDERS of fries? Better night crew should be considered. read more

Bad service, rude staff, slow, food was cold. Employees in the back messing around while I was waiting for my food.

Food is great. Online ordering easy. Curb side pick up .. delayed every time. Easily best fast food spot in Princeton tbh. read more

I will never come back to this location as long as I live! Every time I ask for something a little different they can not accommodate! This time I wanted to redeem an online offer. I spent 15 min in their parking lot and could not get their app to take the order. An employee me to just through the drive in. I did and then they told me they couldn't do it! I'm done with this place!!!! read more

I frequented this location enough to know now that this whataburger has to be the worst I've ever been to. I love whataburger. It's my favorite fast food chain, but this one is such a disappointment. Do not go in and order food unless you want to wait 20-30 minutes while they focus only on drive through. They are always out of items. Went 3 time in a row over multiple weeks and they were out of butter. When someone orders the pancakes I think it might be good to inform the customer you don't have butter. Their drink machine is always broken! On top of that they won't tell you when you are ordering the meal. You just find out the hard way when you walk up to get a Dr Pepper and you are greeted with 13 stickers across all fountain drinks saying out of order. I'm sure this whataburger will be just fine since it is always busy, but I've started taking my business to DQ. I love you whataburger, but do better. read more

Don't bother coming here especially at night. Service is terrible. Honestly, actual chimpanzees would run the drive thru line better then this crew does. read more

Can't even get a breakfast order right. It's not rocket science. Only ordered 2 items- biscuits n gravy n egg n chz biscuit with ckn. Nothing complicated but couldn't be managed. Didn't find out until I drove 10 min back home and opened my bag and my sandwich was on a bun. So disappointed. read more

Whataburger - Fast Food Near Me - Princeton, Texas

VERY SLOW!!!! In fact, after 35 minutes of waiting, I got up and requested & received my money back. The drive through line was very long and didn't look as if it was moving either. My friend went back in a couple weeks later and it had not improved. Count me out of this location read more

Its good! it's been good everytime Ive ordered anything here. and that's usually the same as most fast foods I go to, I typically get chicken strips and fries. Its good oh and they've been generous with the condiments, once i asked for a sauce when we ate in, like 'a lot' and they filled a small little bowl of it for me ! yup! was rad ! Thanks! read more

This place is absolutely the worst Whataburger location. With this being the only location for 20 miles I have given them a lot of chances. Never once was the order right. The food we did get was horrible and probably made the day before. Just awful. read more

One of the worst whatas I've been to. Multiple times I've had my order all messed up waited ridiculously long for cold food. Nah, I'd just hit the McDonald's like half a mile down the road, an that's saying a lot. read more

Horrible customer service and very slow not giving me my right meal they can never get any orders right they suck now

Ordered from the Whataburger app and the order didn't have peach milk shake, chicken fingers or onion rings. I called and they told me they couldn't fix it because it was delivered by open door driver. read more

Every time we come visit the mother-in-law my daughter begs to hit this Wataburger location. If your familiar with this franchise-chain it's not a bad place to eat if your in a hurry and you don't mind stacking the bad calories. This location has good customer service and to me that's what counts these days with regards to franchise locations. My kids love the chicken tenders with extra gravy. If I'm starving and I feel like a decent burger I'll add Jalepeños to my burger to give a kick. I also recommend drinking water instead of the fountain drinks. For some reason it makes me feel better that I drank water. read more

A Texas staple. So glad there is one here in Princeton now. This one has good service, relatively quick, and the good is always hot and fresh. Honey BBQ Chick Strip Sandwich is the best thing on the menu, but you can't go wrong with a whataburger either! Spicy ketchup is a must with the fries! read more

fuck this particular whataburger and alicia who worked the window and had the audacity to charge me 40 sum cents for some ranch after waiting 55 minutes in line read more

There are flies in this store 100% do not recommend they are slow there toilet is out of order all there drinks are watered down and not carbonated and it's nasty do not go here... all the straws are soaked with who knows what and it's disgusting... and they dint know how to cook my food was raw and I asked for no mustard and they put mustard on it they should be closed down this is a waste of your time and money... AND THE STORE NIGHT CREW IS EXTREMELY RUDE ANNOYING AND IGNORE YOU... and last there is never anyone to take orders at the front. read more

Me and the family came here after a long travel day. We were exhausted and our order was long with all the kids. Helen, the lady at the window, was the sweetest thing! She was helpful, making sure we had everything we needed, and went above and beyond with her customer service. She made our day! read more

Went through drive thru, at 10:58pm. You can see a long line, which means you know that there's a wait time, which is fine. Everything was fine until it was my turn to order waited 10 min at the drive thru and no one took my order. The people before me got their order taken just fine, the people in the other lane were getting their orders taken, I even spoke into the microphone thingy saying excuse me or hello? No response. After 10 min I went to the front told the girl that I didn't get my order taken and that I needed to place an order there. She said give me a minute and went and talked to someone came back and told me I either had to go inside to place my order or go back around in line again. No sorry or anything. The takeaway is why only me? The person behind got their order taken right after I moved out of the way. Also it sounded like one person was trying to take orders from both lanes. Like they would do one person in one lane and then move onto the other and back and forth. Really annoying. Just go to the one in McKinney. read more

This review feels like a mean-spirited kicking of a child off his new bike before he can even enjoy training wheels. I hate giving restaurants a hard time when they are just getting opened-up, but Princeton has a habit of slow "fast food" lingering long after the grand opening. The McDonalds that has been open for about a year, just up the street, seems to be run by the sloths from the movie "Zootopia". You'll wait all day to get your drive-thru, and then it's wrong. I digress... Back to the new Whataburger. It's only been open for a couple weeks, at most, so there's still a bunch of trainers and extra staff hanging about. That was the impression when we first arrived. About 40 people in Whatburger uniforms just sitting all over the restaurant, behind the line, in the booths...just hanging out. You could run ten Whatburgers on the payroll just sitting down at the dining room tables...chatting. Maybe the trainers were all simultaneously on a massive break? Who knows... Not a great first impression, however. Kudos to the gal with the short hair who noticed I was carrying a toddler and trying to drag two high chairs while wading through the Whataburger convention they were having. She pulled a couple tables together, helped get my high chairs parked around it and seemed genuinely hopeful I would have a good dining experience. Then the fun began: Out of all the soft drink selections on the soda machine I might want, the first three I opted for were out of syrup...just carbonated water. The food is delivered. Two of the orders are missing onion rings. My wife asks for mustard and gets honey mustard. It would have been funny, if it weren't so tragic. The people at the register were polite and efficient. The gentleman delivering the food (and bringing back the missing and incorrect items) was incredibly polite and good natured. The building is new and clean. The food (that was right) was actually pretty good. My advice is to give the team there a few more weeks of practice and to let the army of Whataburger trainers clear out. Then...hopefully... this restaurant will at least be faster and more accurate than their McDonalds neighbor. Good luck! read more

Every time I go here there is always a mistake. Tonight was by far the worst was it the... 30 minute wait? Forgetting the sauces of my Buffalo ranch sandwich so it doesn't get soggy on the ride home? Asking for the new ketchup and spicy and getting regular only then going up to the door and only getting two of each with four meals? Or the fact that the regular ketchups had holes in the foil and got over everything. But hey at least they gave me extra order of cold fries. Rather spend the extra time to go to the McKinney one that's always busy but at least worth the wait. read more

Always fresh! Customer service is usually A1 regardless of the time of day/night. Johnathan G. is the most sweetest perkiest happiest cashiers/drive thru operators ever. His polite happy voice just makes you smile as you order. Only time we had one not perfect experience was when the guy forgot to put gloves on before handling our food & at my husbands request they happily made a new sandwich for us. Appreciated that! read more

Avoid at all cost from Frontline to management completely rude! The Mrs. was just trying to use the restroom while we were in the Togo line it was crawling sat there for 30 minutes to get our food. One of the workers rudely told her our dining room is closed ma'am on my wife just asked to use the restroom she was allowed to but as she's walking by the girl says to another coworker "will she could have Covid"With in earshot of my wife. Manager heard the entire thing and did nothing read more

Great service and great food with great prices and love how it's open 24/7 never too early or late for a great burger and fries and the shakes are bomb read more

We've never had an issue with our orders being wrong or old food at this location. They aren't extraordinary fast by any means, but that seems to be a growing trend among fast food restaurants these days. The drive through line is almost always wrapped around the building. read more

They DROWN their fries in salt and they were not crispy in any way. The ketchup can't even mask the salt! I had to drink more than 2 bottles of water while eating my last meal there. I've complained, I've done a survey, and I've given them 3 chances. No more. Will not return to this location ever again. Drive to the McKinney location. This one has no clue what they're doing! read more

Finally!! A Whataburger in my hometown!! Always friendly service, clean, and the food is awesome like Whataburger should be!! If you're gluten sensitive, the salads are great, or better yet, order your burger without a bun!! Good breakfast options too - and you can get a burger 24/7!! Happy we've got one, and that it's a good one!!!! read more

It really seems that the majority of the employees were poorly trained. "Flip a coin" to determine if the correct items are placed in my bag or if I even get napkins. I was really excited when I first found out Whataburger was coming to Princeton but I can't believe how mismanaged this place is. Not exaggerating when I say drive thru wait times can often be 10-15min. Is the manager asleep in the office? ‍ read more

I always love food but the flies in the dinning room was so bad. Really holding burger with one hand other hand trying to hit flies.

They opened today for the grand opening at 11 am. Our first visit. Only disappointed with lack of wifi at this location. With enough business and public interest perhaps that will change. Looking forward to the Chic Fila opening next door too in Princeton. read more

Very convenient, usually pretty good. Only issue is you have to always check your food, because its always missing things. I don't remember 1 time my order was filled 100% kind of a theme in Princeton fast food. Other than that, it's ok. I think it's slower than normal because it's new. read more

I'm a regular here, and it's usually pretty good. There was an employee who didn't really know what she was doing. She seemed pretty lost, and as soon as I got home I realized that we were missing part of our order. read more

Horrible customer service. 3 times in a row they forgot something in my order. Not until the third time I said something. Talked to the manager and said he couldn't refund me for what I didn't get and that I need to come back and "let him fix it" after telling him I'd like my money back. He simply said " thank you sir" and hung up. What kind of business are y'all running ? I just wanted my money back for the things I didn't receive !! read more

With out a doubt the cleanest whatabuger I have ever been in. Food was out super fast, hot and the exact order I requested. Will definitely be back any time I'm passing through. read more