We don't visit Hat Creek Burger Company as often as we used to, but I'm glad it's still around. Over the years, We've seen the quality of both the food and service go up and down, but it feels like this location has matured into a solid and dependable restaurant. The food is definitely a step above what you'll find at most popular fast-food burger chains. While Hat Creek may not be trying to compete with gourmet burger restaurants, it delivers a quality product in a casual and family-friendly environment. One of Hat Creek's biggest strengths is its outdoor play area. The restaurant clearly caters to families with young children, and the play space gives parents a chance to relax while the kids burn off some energy. It's a feature that sets Hat Creek apart from many other burger restaurants. Overall, I get the sense that management genuinely wants to provide a good customer experience. My advice would be to continue investing in employees because great team members are what ultimately create the experience customers remember. Based on our recent visits, Hat Creek is doing a lot of things right, and we'll continue to stop by when we're in the mood for a good burger and a family-friendly atmosphere. read more

Our experience tonight was quite dreadful. We ordered "The Little Hat" combo with cheese, lettuce and tomatoes, and a second Little Hat cheese burger with just lettuce. First, the teen put my combo in as a kid's meal. I asked why she gave me a kid's drink and argued with me that, that is how "the little hat comes." I told her no, it's a full combo and pointed to the wall. She backed out the order and put it back in without cheese. Then she asked if we wanted cheese on our cheese burgers. Told her yes, so she backed out the order again and forgot to take off the mustard on item 2 (despite repeating myself forbthe 3rd time). Fast forward, my chocolate shake has 1 pump of chocolate, is 3/4 full, and has no whip cream. The same teen fixes the cream, and I ask if this was right amount and mix level for a regular. The teen proceeded to argue with me, so I asked for a manager. The manager agreed that the shake was wrong and fixed it. Then comes our burgers, 1 has tomatoes on the burnt bread and a patty so dark it was hard. The other is drenched in mustard. Get the manager again. She calls over the kitchen manager. They take the order again- 1. cheese, lettuce & tomatoes 2. Cheese and lettuce. They do a very nice job on the re-cook, but burger 2 still has tomatoes and not lettuce. Show the kitchen manager the original receipt, and he takes the burger back, removes the tomatoes, and adds lettuce. This takes off 1/3 of the cheese. At this point, I gave up and just ate what was provided. I appreciate the managers trying to make the order right, but some of the staff definitely needs more training. read more

Hat Creek Burger Company - Ordered a burger with lettuce and cheese. Got tomatoes instead and a burnt bun and burger. - Burgers Near Me - Allen, Texas

I usually eat at another location closer to my home. My husband has never eaten here so I talked him into it before we shopped at HEB. He's a Whataburger kind of guy and today did not change his mind, sadly. He got a double meat burger of some kind and we were both very underwhelmed when he open his up. Very tiny burger for $10... both burgers were not seasoned at all. The patties just tasted like meat. No flavor whatsoever. Unfortunately, I will never be able to talk him into going there again and will continue going to the location I frequent that seasons their meat. read more

Hat Creek Burger Company - Burgers Near Me - Allen, Texas

See all

Sadly HatCreek has changed a lot in the past few years, and not all for good. Most disappointing are their prices and serving sizes. Their prices have increased A LOT and their portion sizes have gotten smaller. Most recently their hours and menu have changed. Most location don't open until 10am now, which is fine, but they have gotten rid of their breakfast items! Their breakfast tacos were by far the best thing on their menu & the last item that was decently priced. The once familiar faces of the manager & employees is now a rotation of unfamiliar faces. The employees are kind, but seem to be overworked and there are never enough employees on site to manage the customers. The outside tables are ALWAYS sticky and it's clear they are not cleaned. The turf around the playground is warped, torn and in bad need of replacement. HatCreek used to be our go-to place - morning meet-up, afternoon lunch, after-school snack or evening dinner with friends. Sadly that's not the case any longer. read more

This is a great place to bring the kids! Food is good, the staff is always friendly. The outdoor play area always gets the kids excited and they have a nice seated area for the parents to chill while the kids are playing. Love taking the kids here!! read more

Dined for the first time at HC, hoping to find a great burger in the area. Sadly I was disappointed with the burger and fries. Our burgers were super dry, lacked flavor and were pretty small for the cost. The loaded fries had cheese, some jalapeños and bacon. The cheese wasn't melted enough I'd come spots and over melted (hard) on other spots. We enjoyed a cup of their chili, that was the best part of the meal. Service was better than most places, all in all....5/10. read more

Hat Creek Burger Company - Loaded fries, cheese was all one clump. 4/10 - Burgers Near Me - Allen, Texas

See all

Went through the drive thru after HEB which is right next door. The line didn't take long. Ordering was easy. The menu was clear to see. I went with the bacon cheeseburger option that they call The Bacon Royale. It comes with grilled onions and their hat creek sauce. The staff member at the window was very nice. When i told her it was my first time she got exited and went and grabbed me a few of the sauces and told me to try each one. The burger was very good. Seemes like all the burgers come as doubles. It was pretty thick so size was perfect. Bacon was crispy. I will definitely be back. read more

Hat Creek Burger Company - The Bacon Royale - Burgers Near Me - Allen, Texas

Stopped in for a quick meal. Had a Cowboy double patty burger to go. It came up quick and had a decent taste to it for fast food. No issues. Staff were very friendly. Beware, the dining room is a bit hectic with a lot of kids playing around. read more

See all

We had Hat Creek for the first time and it was delicious! I got a little hat burger on a pretzel bun with regular french fries. The food didn't take long to come out, it was cooked perfectly, and tasted so good! Josie took our order: she was super kind, helpful, and patient as we navigated the menu. She made conversation and made us feel super welcomed. We will definitely be visiting this little gem again soon! read more

Hat Creek Burger Company - Burgers Near Me - Allen, Texas

See all

Love, love, love Hat Creek's turkey burger. Actually, that's all I ever have eaten here. I like the turkey burger because it's always well seasoned and not dry. I usually order mine with pepper jack cheese. Also, their tater tots are nice and crispy. Overall the food is good and tasty. read more

Online order was ready to go and I was greeted with a smile. Healthier Gluten free options were exactly as ordered!

Good place to take this kids for food and playtime. Burgers and fries do the job. Service is good! The playground is fun for the kids with plenty of other kids for your littles to interact with. read more

This is the worst Hat Creek I've ever been to, sat at the drive thru speaker for 5 min and zero response. Keep in mind nobody is line and it is not busy inside. I drive through to the window to see if the speaker is broke and the lady says rudely, "I said something" (????) If you said something why didn't you say it again. Especially for that whole duration. Zero customer service, if I sat there five minutes and heard nothing I highly doubt she said anything. Nothing to top off bad customer service like even worse food, my toddler would choke on these rock nuggets if I gave these to him. Won't be back! read more

Hat Creek Burger Company - Chicken Nuggets - Burgers Near Me - Allen, Texas

The Cowboy Burger was Super Fantastic! Everything that made this Burger, All Fresh Ingredients... it was worth every dime! And to the young lady who worked around 3 o clock... SHE WAS VERY NICE AND MY ORDER WAS RIGHT OUT! Thank you guys so much for making my day! read more

Great food, great service and a great environment for the entire family. Love coming here occasionally to satisfy my burger craving. read more

Hat Creek Burger Company - Turkey Burger Combo - Burgers Near Me - Allen, Texas

Good burgers and service like the other two we have been to in McKinney and Richardson. Similar layout and menu. Get the little hat with sweet potato fries. Just enough. And try their offerings of three different sauces. Sun afternoon lunch here there were a lot of families with small children enjoying themselves. read more

Hat Creek Burger Company - 1st time here Nov 2024 - Burgers Near Me - Allen, Texas

See all

Listen, for burgers and tater tots/fries and a shake this place is great. My kids love it, and I as a person who leans healthier loves it. Will be back over and over. read more

Terrible food. Over priced. McDonald's is better quality than this garbage lol. The kids had fun playing in the playground BUT the price and food is better at McDonald's lol won't be returning read more

Bought drive through. I had a Turkey burger with cheese combo. I really liked the meat of the Turkey burger and the seasoned fries. A little more salt then I need, but it's still good. Will go back read more

Hat Creek Burger Company - Turkey burger - Burgers Near Me - Allen, Texas

See all

Customer service was just okay for me. One thing that I didn't like was that he took my card, slid, processed it, and then walked off without handing it back. I bought the veggie burger combo with tater tots and the frozen lemonade. Sad to say, the only thing that I liked was the frozen lemonade. Especially when I spent $17+ on this. Being that I am vegetarian, I have had plenty variety of veggie burgers and this has to be the worst. The tater tots were fine. They're tots! I hate to waste money on food but I just could not eat this. read more

Hat Creek Burger Company - Burgers Near Me - Allen, Texas

See all

Ugh! This is one to many times eating here. Ugh. WTF was I thinking. It's dirty, actually, it's pretty filthy. The tables are loaded with left overs from previous patrons. Not trays, but every table was loaded with a sticky mess. The chairs are coated in sticky pickle juice and sauce. Everything on the table tops, chairs, and the floor is a gummy, sticky mess. The area were the sauce is located is disgusting. There were no lids for the drinks, this included large and small. No containers for ketchup. Only a sticky mess in the condiments area. Even the packets of Mayo and mustard were sticky. The longer I waited for staff to locate items, the more grossed out I got. Not one staff member was wearing a mask. (I can over look this). One staff member was sneezing into his hands. Totally gross. He swiped his nose and cleaned his hands on his pants. He returned to cooking. Ugh. This place is nasty. I do not recommend anyone eating here. (I dumped my food in the self clean-up area they offered). The food served on my tray was even dirty. The Two garbage bins for clean up as you leave were disgusting. I should have left the tray and food for staff pick-up to dispose of. Again, wtf was I thinking. Ugh. UGH! read more

Hat Creek Burger Company - Burgers Near Me - Allen, Texas

Worst burger Ive had in a long time!!!! Just absolutly nothing worked here period! Fries- overcooked and too salty Double meat cheeseburger- Prepared with Zero love! A whole lettuce leaf and two super thick slices of tomato! Blob of unmelted cheese. Chocolate shake sub par- tasted like cheap melted ice cream. I tried the location in Frisco after they first opened up in this area a couple of years ago. It was a less than exciting experience but, I always try to give the benefit of the dout and let bugs get worked out etc. This location has been open at least a year. I don't know how they will survive if this food is indicative!!! read more

Hat Creek Burger Company - Burgers Near Me - Allen, Texas

Definitely an upgrade from popular fast food burger restaurants. The burgers, both beef and turkey are pretty good. We live their sweet tea and the ice is perfect for filling your cup to splash tea over. Some ice melts super quickly and waters it down, but this ice is similar to the nugget ice! (For those who are ice connoisseurs). Service is friendly and restaurant is generally clean. We have been there on busier days where the mess was uncontrollable due to lack of staff and customers out the door. But overall we enjoy coming here! read more

Allen Hat Creek is always amazing! The staff truly make the difference and this location has employees who and managers who care about the customers and their jobs. read more

Service is good but a bit confusing. Ambiance is great! Specially if you have kids Food is good but not phenomenal. Overall a good place to go. I will be back here again with my son and wife read more

Good food. This place always seems to be a bit messy on the inside but with so many kids I can understand. The children really enjoy the play area and socializing. read more

Finally stopped in to have a bite to eat. I've seen this place and thought with this location, it had better be good. The way this place is setup, you walk in and you're pretty much in line. After only a minute or so, I am greeted by a kind young man with a great attitude that takes my order. I order my food and have a seat, I was in the mood for a cob salad and was delighted to see something light on the menu. I sat down and my food was ready in a matter of minutes. Everyone here was friendly, the place was clean, and the salad was delicious. I've since been back and had burgers with the family. Everyone agreed this place is awesome and a great addition to Allen. The burgers are cooked well, the place is clean, the staff is friendly and the location is easy to get to. They are a bit pricey compared to other "similar" burger places, but not to the point that I won't be back. I wouldn't say the burger stands out to the point that I will seek this place on a burger craving, but if I'm in the area and want a burger, this place will do in a pinch. read more

See all

This location used to be our favorite. We are huge fans of Hat Creek (as indicated by our many Hat Creek reviews). But this location has run down which is so sad! The food is excellent and the counter service was good, but unfortunately it's just not as clean as it used to be. They were so busy on Sunday, no one was sanitizing or even cleaning the table after each rotation. The playground was very very very dirty and needed a power wash, and they took out their outdoor sink! I don't know what issues led to this decision, but the outdoor sink washing area to wash hands after eating outside and after playing in the playground is what set hat creek apart for us from all the other burger/playground venues. I hope management tends to these details... because there are several other locations that we will go to instead until they come back up to Hat Creek standards. read more

I had the vegan burger bowl...was excellent, very tasty with the extra stuff they put into there bowl...will eat there when I go to my local H E B ....And Steven was awesome at the drive thru... read more

My family and I really like coming here after church on a Sunday for lunch. It's at a great location in Allen for all of those who live nearby because there's not much restaurants along that side of Exchange. It's just a no frills, family friendly burger place - which reminds me a bit of Shake Shack. They just have really good and fresh hamburgers and they have an awesome playground for the kids. We will usually get the small hats with a side of tater tots or sweet potato fries. It's filling and it's great being able to just sit and eat while you watch the kids play, but it doesn't get too hot in the early afternoon and the eating section is covered. The playground part is not, so be mindful of having your kids take a break. You get to refill your drinks as needed and there's high chairs and booster seats available. My favorite part is that there's purse hooks on the side of the bench tables and there's a sink outside for handwashing. And also the bench seats can be broken up into a one seater or 2 seater so that it's actually easy to get in and out of. This is definitely one of my go to places for food and kid fun. read more

Love the service and the food. Very clean inside and out. Very friendly environment, always experienced the best customer service!

Stopped by for breakfast on a weekday- but (for maybe the 1st time in my life) was *too early! - they don't open until 8am! So I went shopping at HEB next door & returned. I drove thru, ordered 2 breakfast tacos & coffee. The tacos were a good size (& juicy, beware) so one was enough & enjoyed the 2nd the next day. Glad 4 that because they're not cheap. The coffee s/be better. But maybe it's because I had just had a Starbucks in my go cup, it went cold. After tasting (3x) Hat Creek's warm coffee, I threw it out & went back to my cold Starbucks. Next time I'll get food at Hat Creek & make a second stop for coffee at Starbucks next door. read more

Pros: good service, pretty good burgers (tasted similar to Whataburger to me) Cons: didn't love the seasoning on the fries, and the fried pickles were pretty average, shake wasn't great (I got the Nutella bacon, but the bacon was just a small piece sitting on top and none mixed in) I ordered takeout and was confused with all the weird sauce names (hat sauce, happy sauce, etc) and didn't end up really liking any of them and I thought I would, so that was a little sad, but not their fault. Would try another burger from there, but probably no sides. read more

Waited 9 minutes at order menu and wasn't ever acknowledged at all. I left without ordering. Never again.

They have a selection of cheese and different sandwiches and salads. Big burgers! And if you don't want the bun, they do that too! And you can have sweet potato fries oh my!! I had a great time with their menu lol. My daughters and I cut the sandwiches and shared to try a bit of different ones. All good but so big if I were just to order for myself the little hat is probably good enough. Love pepper-jack cheese, you had me there. Now, to go back and try the breakfast menu lol read more

One of the best burgers in a long time. Simply delicious. So good I came here to write this review and I don't really care for Yelp anymore.... I had the sombrero with a craft beer. 20 min later I'm planning my next visit! read more

Hat Creek Burger Company - And done! - Burgers Near Me - Allen, Texas

Oh yes! The pictures you are reviewing here on Yelp are TRUE!! They did not hold back while building this location! It is a beautiful A-framed building laid out perfectly for ordering food, getting your drinks and condiments. It really is fun. There are about a dozen four top tables inside. The majority of the seating, however, is outside picnic style (enclosed during the winter) and then extended towards the street front is a playground. We were there at lunchtime and it looked like a lot of parents were enjoying the playground area. Ordering and getting your food is traditional. We ordered the Grilled Chicken Onions & Swiss ($6.00), the Signature Burger ($9.00), and a side order of fries ($2.00). Lunch for two $18.00. We enjoyed our lunch! The food came out hot, in generous portions, and their unique sauces gave everything a different twist -- yummy for adding to a sandwich or dipping french fries. We watched all the lunches roll out. Everything looked delicious!! Definitely coming back to try the tater tots, the milkshakes, and some of the other sandwiches/ salads. We will be back :) read more

See all

We'll, Friday 11/4 went into Hat Creek Allen, stood at counter for about 5 minutes, ignored, left, so me and family will not return!!!

First time ordering on the app and the order was correct. We don't normally visit the store on Exchange but they had EVERYTHING correct, and the GF burger has its own bag. read more

We used to come here all the time, but we haven't been in the last few months and finally we came back but were disappointed. They did something different with their burgers and it was not for the better. I expected to get this delicious tasting food but instead regretted going. Maybe they'll change their food back soon. read more