The worst service I had I had to wait over 20 minutes for large fries and bacon burger also ask for grilled onions I didn't get that they were raw and the fries were soggy and greasy not fresh or salted There was people before me that got there food before me it was ridiculous I'm never going back to this restaurant again they made me miss my whole lunch break read more

Whataburger - Fries were soggy not fresh - Burgers Near Me - San Antonio, Texas

This whataburger sucks. Never come here. It took 35+ minutes to get a junior burger just for them to get it wrong. I asked for a refund and all the employees were giving me dirty looks. Do not recommend this place. read more

Whataburger - Junior #25 Honey Butter Chicken Biscuit - Burgers Near Me - San Antonio, Texas

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One of the worker, the young black lady was super nice, she told us thank you for picking us. The food tastes so yummy, fresh. Super yummy!! read more

Waited 30 minutes for food and it still hasn't arrived. Now I'm going to be late getting back to work. read more

Whataburger - Order tent - Burgers Near Me - San Antonio, Texas

They were too lazy. No motivation to work. All my food was cold, my orders weren't even right, and the girl at the window seemed ignorant to my request. We waited 30 minutes in line, behind 3 cars. Each car took around 10 minutes each. The inside was dirty, trash was everywhere. read more

Looooong wait times. Poor service. Food was undercooked. Order they brought me was wrong. I'll never go back there to wait 40 minutes and experience this. read more

I am not much into fast food and I found ordering and asking for each item on it tedious. read more

Whataburger - Order number - Burgers Near Me - San Antonio, Texas

Well this is the second time eating Whataburger since I'm from Chicago now that my parents live in San Antonio I haven't had lunch and I haven't had a hamburger and this is Texas's best hamburger chain and it was near my parents new house since they left Chicago since last year. I'm eating lunch and this is all I could afford since my collision and before I head off to the Alamo in my vacation in San Antonio Texas and I head back to Old Chicago Illinois. In regards to the service it was pretty fast but beware of one of the employees was really short but was friendly. In regards to the fries I feel like it's like McDonald's but not as stale in regards to having that more than a day if you don't eat those fries it's not going to be any good cuz they're thin cut. I am now going to eat their burger and I had the double beef with one cheese Whataburger. It's good. It reminds me of a Rally's or checker burger up north in Chicago when they were popular. Service was kind of interesting in regards to that the I think the manager asked how everything was you never get that that up in the north and it's just a fast food franchise. Other than that it's okay good. Ambience was busy and typical of a fast food joint nothing extraordinary read more

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Pretty slow to bring out your food compared to other Whataburgers I go to. It was crowded but I had a bunless burger so should be faster to prepare?? Looked good when it arrived but some of the lettuce looked bad. I would visit again as my food, minus the bad lettuce was very good. read more

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Great food and shakes. The staff are very friendly, however the drive through is way too slow. That's the only thing keeping them from receiving five stars. read more

The parking lot is clean and the employees are great. The lobby was spotless as well. Our food was made to order, very delicious and was brought to our table. The restaurant was inviting, and relaxing. read more

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First of all the service was bad- the young lady at the pick up window didn't even attempt to greet me and then when handing me my order she was short out the window and I had to almost get off the car to reach her hand out. My order was handed to me after my drinks sat in my car for 5 minutes and then I had to sit behind the car in front of me because they hadn't gotten their order! So another 5 minutes waiting for someone to come to the window to ask them to ask the front person to move up to be told oh we are gonna give them their food now. Then why give me mine first and have me wait! Then I get home to find that none of the burgers had any condiments on them! The fires were hard and cold. I've had some bad experiences at this neighborhood whataburger but this time took the cake! read more

This place is honestly sad. It's 4 AM, there are only two customers in the lobby, and we still waited about 30 minutes for our food. While I was sitting alone, a man from outside came in, pulled up a chair, and sat right next to me. It startled me, and then he started asking me for money and leaning in closer until he finally walked away. When the employee brought my food, I told her what happened and she said, "Yeah, he comes here all the time, tells people he's God, and we have to call the cops on him." read more

Just disappointed that my breakfast was ruined by someone's carelessness. How is it even possible to make this mistake? I've been eating here for years and the last thing I wanted to do was leave a bad review. Unrelated complaint ... be sure that you wipe down drinks before you hand them to people and also be sure the lid is on tight. Do better!!! Edit: just to be clear ... one of the packets was opened and empty. All the packets were sticky and disgusting. read more

Whataburger - Used jelly - how careless!!! - Burgers Near Me - San Antonio, Texas

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When I order from this location my orders have been more wrong than right. I called to let them know they forgot part of my order and the person said "ok...?did you already eat it?" And then proceeded to sound annoyed. Do better, it's fast food not rocket science. read more

Service is always mid. They take forever. Food is meh. Haven't been inside but I probably won't go. Usually get the order wrong so double check. And their milkshake machine is usually "broken" read more

Whataburger - Wrong order - Burgers Near Me - San Antonio, Texas

DELICIOUS FOOD! There's always nice and patient employees at this location! All the restaurants surrounding this Whataburger are very tempting, but nothing beats Whataburger. read more

My significant other and I recently tried Whataburger and we are in love!! The only reason why i'm giving a 4 star is because I believe the toast and the fries could be a little better. Other than that, we really enjoy the food! :D read more

Great service and clean place to eat when heading to south Texas on 410 before you get on 281 south.

HORRIBLE! rude people and gave our order to someone else. they were busy and i understand it can get overwhelming but don't take it out on the customers. read more

Careless how they make the food, just not the same anymore, the worst place now I travel to Whataburger on broadway they can take care their customers. I ask several time to make it correctly and put mustard on BOTTOM bun. It doesn't taste the same when already mix. I HIGHLY RECOMMEND TO NOT GO HERE, unless your basic read more

Whataburger - Sweet and Sweet & Spicy Bacon Burger - Burgers Near Me - San Antonio, Texas

Don't order online orders they'll have it sitting there for 30 to 40 mins and want to give you cold food and expect you to wait there as the remake the food ask the manager Lori she'll send other people to talk to you because she don't take her position seriously Hey thanks guys for having me go to work with no food for a 12 hour shift from a location I can't leave from appreciate the horrible service and experience read more

this is my 2nd time getting a burger that is not fully cooked at this location . all they did was offer me another burger instead of a refund . like why would i want another burger y'all just gave me mine raw. read more

Whataburger - Burgers Near Me - San Antonio, Texas

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I should have learned not to come here after the first two times. I order three different items & specifically wanted bbq wings to find out after getting home that I got some king of bbq chicken sandwich. read more

Whataburger has been going down hill in general I've noticed. But this particular restaurant is awful. I've never had a good experience here. Always slow & looks like the workers don't wanna be there. Today I ordered my meal to go from the inside. After 23 minutes the lady asked the cooks in the back if my meal was ready. She then came to me and said they are gonna start on my meal. So after another 10 minutes I had my food. So at a fast food restaurant I waited a total of 33 minutes to get my food. A lot of people only get 30 minutes for a lunch break, so this is completely unacceptable. But of course nobody will blink an eye or read this review because it's Whataburger and people are gonna go anyways. But if you do read it, this place sucks. read more

Placed an order here to pick up and it was pretty bad. The staff was messing up everyone's orders. I went to the online pick up area and they took my food to the drive thru lane. By the time I got my food it was COLD, my burger was still PINK on the edges so who knows what the middle was like, onions rings were SOGGY, my burger didn't have the sauce it was suppose to have, and their Texas toast sucks. It's like regular white bread, not thick like it's supposed to be. So I submitted a complaint all I got was a copy-paste apology letter from the manger stating they hope i go back. I still had to pay full price for my meal even though I didn't even eat it everything. Go to a different location this one is not great at all. read more

Now that I had the #8 from Whataburger I will never order it again!!! It was too small and it was cold and I was in line for 30 minutes for nothing read more

Customer service bad not enough to keep up with demand ,lines stretch far and customers wait awkwardly until the employees feel like coming to the register no ketchup either basic #1 took almost 20 minutes and it came out sloppy and my top bun soggy and meat dry read more

Too slow service in hobby the attending people just chilling not recommended bad bad bad bad

Just wanted to say the bad reviews here must be outdated. Went today during the lunch rush, and our 3 person order was very quick, hot and fresh, and 100% accurate. Servers were super helpful. read more

Horrible experience so far. I pulled into and ordered at the drive through at 5:05, couldn't see how many people were in front. It's now 5:35 and I am still waiting with 2 cars ahead of me. I would leave but I can't, cars on one side, fence on the other. I hope the food is good because the drive through experience had been horrible! read more

Not sure where to start... the restaurant looks like it hasn't been properly cleaned in a while. The whole restaurant was filled with the smell of either burned oil/ food in which after 30mins of sitting there waiting for our food, they decided to open a door to let the fresh air in. My husband and friend both ordered the Hatch green chili burger. The fries were cold and the burgers super greasy. I had to get up to ask when the other two burgers were going to be ready. After an additional 10mins of waiting we received the other 2 burgers with no fries. (Whataburger #1) When we asked for the fries the guy looked at us with a surprised face and walked soooooo slowly to get the fries. We also asked for the food fries to be remade and again they took a long time. Same with asking for condiments. We asked for napkins and their response was " we haven't gotten a shipment, but let me see if we might have some in the back". Who says that ??!!! The whole restaurant seemed like they walked in their own time and they seemed to be under the impression that the longer they took the more $$ they get. Very sad to know that the reviews are accurate, at this particular location which is not a reflection of the other whataburger's. Management should take into consideration all the reviews to make the required changes to bring up this location up to whataburger standards. read more

If I could give it a 0 I would. We were in line for 40 min for a 2 meals. Food was cold and hard when we got it. Burger had no flavor and buns were hard & stale. They were so slow for cold food. We were so upset , and we donated to get a free meal which we didn't even receive the voucher for. And also the drinks weren't carbonated. It's was just terrible. I wish I could've got a refund. read more

This location is so slow, food was cold even after waiting over 20 minutes for food. No apology for wait nothing

Food was cold after waiting 30 minutes for an online order I made in advance. No refund, no making up for time wait, or quality of food. Definitely the last time I'm going there. I genuinely want to like this one because it's convenient for me to go there but their service is beyond awful. read more

trash trash. trash , fries were cold chicken was just over cooked , gravy was dripping like water , so disgusting what a burger has gone way down !!! if I could leave no stars I would read more

I was disappointed with this visit. Ordering was quick but the food took forever. I decided to eat in because I had some time to waste. I ordered honey butter sauce on the side and they put it on my receipt. When my food was delivered, there was no sauce. So I asked them for my sauce. After asking the second time, I was told, "There's a charge for that sauce." It wasn't until after I showed her my receipt that they brought my sauce. This could have been avoided if they sent my complete order. Inside was an average clean. I still had crumbs on my table when I sat down. The burger was average and the fries were subpar. They were over-fried. No need to come back. read more

My fries were salty...like so salty it made me want to fk the fry guys mother, then adopt him just so I can tell him how much of a dissapointment he is all day. Thats how salty my fries werr read more

I've been in line for 15 minutes and the drive through lane hasn't moved. I finally left the line when I was able to reach a parking lot exit. Whataburger is better than this. I've never seen such poor a s slow service at this location. read more

18 minutes to get a single Cinnamon roll. While waiting in the second drive through lane with 5 cars waiting behind me and 5 cars in the first lane getting their food on a timely basis. I called the manager supposedly in charge. Said his name was Caleb. Offered only "I'm sorry". Not a good enough excuse. An 18 year old Manager? What gives. Been a patron of a Whataburger since they came to San Antonio. What a Outfit at this location. No excuse for such poor service. 2nd complaint. Manager Natalie refused to give me a reward. My app said I had reward coming and I showed her proof. She said her system said No. What gives with this location? read more