On September 13th, 2025, my car wouldn't start, I called AAA and for the next 3 hours waited in the…read morescorching heat for the "AAA guy" to come and look at "why" my car wouldn't start. After about three hours, he eventually arrived. He was really sweet, compassionate and kind, and he tested my battery, startup time, and alternator. He showed me very clearly that it was the alternator and recommended that I go to AutoZone to get a new one. He explained that they sold parts, but I would have to find a mechanic to put the alternator in as they didn't provide these services. The "AAA guy" jump started my car but strongly advised that I should go immediately to AutoZone to get my car repaired. Off I went and what happened next can only be described as one of the most extraordinary experiences I've ever had. I arrived at AutoZone, on Guide Meridian in Bellingham, WA. It is a beautiful store, spacious, spotlessly clean and every spare part, mechanical and non-mechanical parts attractively displayed. What stands out even more than the lovely showroom, are the staff. I was warmly welcomed, and it was already almost 6.00 pm on a Saturday evening. I couldn't believe how kind, caring and genuinely helpful they all were when it was almost time to close the store. I would subsequently find out that their hours are long. AutoZone is open Monday to Saturday from 7.30 am until 9.00 pm each night and on Sunday from 8.00 am to 8.00 pm. I walked straight up to a lady, who looked as if she was in charge. She was. Her name is April, remember that - you're going to need to know her name. This is the best Auto Parts store I've ever been to. I explained my dilemma to April, she listed and I told her that the "AAA guy" had told me that I'd only be able to buy the alternator at their store, BUT would then need a mechanic to take my old alternator out and put the new one in. She nodded her head and concurred that they only sell parts. I confessed to April that I was broke and only had enough money for the alternator. She told me that she had an idea and it would take a few minutes to call a friend of hers, to see if he had any ideas. I gave her some space and privacy to make that call. She came back smiling and said kindly; "I have some good news for you. My friend, Kyle is coming from Burlington (that's quite a drive!) to Bellingham, in about an hour's time, and he'd like to look at your car and see if he can help you". I was in total disbelief; I'd never come across such incredible Customer Service like this before. Kyle did arrive shortly, and he and April together worked on my car, until it was fixed. They also didn't have the exact alternator as I had originally bought my car in Canada. So, April called O' Reilley Auto Parts and fortunately they had the exact part that was needed. No problem for April, she drove me up to O' Reilley's store and I paid them for the alternator. If you're still reading this review, you have to agree with me, this is truly going above and beyond any Customer Service that you've ever heard of, and for me personally, an incredibly high bar in comparison to what I was used to from other service providers. BUT April and Kyle were still not finished with my car and the two of them worked diligently for at least two more hours, until the car ran perfectly and they felt I was safe to drive home. I wish I could give these two wonderful people 10 stars instead of 5. They both gave unstintingly from their hearts, not because they had to, but because they wanted to, AND for that, I'll be forever grateful. In addition, I also saw how well their staff in the store were trained. Nathalie and Juan looked out for the other Customers while April and Kyle were taking care of me. Juan is April's second in command, while Nathalie made sure that every person who came in with a dog, was sure that that dog got a special treat. They truly are like a family. BUT mostly what I experienced that night was what the Gold Standard for Customer Service really looks and feels like. I'm not going anywhere else from now on for any auto parts. I've told my family and friends and now I'm happy to tell strangers. If you ever need Auto Parts go to AutoZone on Meridian in Bellingham, WA. You won't regret it!

I needed a new headlight so headed to the Auto Zone store on Meridian. The staff was welcoming to…read moreboth my small dog and me, fetched the headlight for me and made the whole shopping experience very easy. The store manager went the extra mile and installed the headlight for me, saving me time and frustration. I will be back when I need more auto parts. You should try them!

Once again, O'Reilly to the rescue. My headlight was out and they had a replacement in stock, plus…read morea super friendly and helpful employee, Dekker, who came out into the cold December weather to install it for me. I'm an O'Reilly loyalist and their staff is one of the main reasons why. Thank you again, O'Reilly (and Dekker), for getting me safely back on the road.

Wow, I am so delighted I went to this one. Brenden helped me out in the most multi-lateral way. I…read morewent in for a battery, but he also helped me with three or four other things and went above and beyond. I am so impressed by the staff at O'Reilly Auto Parts in Bellingham! Great humans.

They are always extra helpful with my vehicle which I find not everyone is keen to work on.read more

Bought a battery for my daughter's car today. Got a good…read moredeal and warranty. Mike, the guy that helped me was so great! Picked the proper battery and even installed it for me. In and out in 20 minutes. I've had fast food experiences that took longer... Thanks Mike!

Just a quick follow up to my 7/27/26, negative review of the service department follow up to my 3…read morecalls for service appointment, for my Honda Pilot. Needed the timing belt replaced. Not a small or inexpensive repair. They never called me back! I purchased this suv at their dealership. Do you think I would ever purchase another Honda from Honda of Bellingham? Absolutely not, as well as any other service work. Daniel Young

Never saw a business so determined not to talk to their customers. I wonder if the owner ever…read morecalled his own business and tried to make an appointment for service or talk to a real person

Excellent customer service and work quality would %100 recommend for any bmw problem you have.read more

My boyfriend and I went to Smith Kia to do some research on the new Optima and the service we…read morereceived from Jason N. was absolutely amazing. Jason went above and beyond our expectations. He spent a LOT of time answering our questions, working on the pricing, and explaining leasing v. owning to us both. I've worked in the customer service industry for the last 10 years, and the service we've received from Jason is one of the best interactions I can remember having. Thank you!

Apparently the promise of "lifetime free oil changes" is to be taken with a grain of salt ... they…read morefound some lame excuse to cancel their "promise"

Great selection- Had 2 different Ram trucks with broken back windows. I couldn't find them…read moreanywhere. Gundies hooked me up and at a great price. Also had a rear taillight for my Jaguar get hit, again no one had one but Gundies. Had my car fixed the next day. Great job and great people. I highly recommend.

SHADY!! There is good reason why they have not responded to any of the reviews and it's because…read morethey don't care. They like to assume that everyone who calls is an idiot who has never worked on a vehicle or ordered parts. I was told a couple days for the part to arrive and another couple days to get it ready. In reality, while I was on hold they looked the part up online and were about to order a Chinese radiator from Amazon and 4 days was the earliest delivery. They also required payment before ordering. It had been 20 years since I called this place knowing how rude and shady they were back then but gave them a chance. NOPE....Same crap different day!

Whatcom Electric is an old-world business, in the best possible way. As a professional in the…read moreautomotive world for 41 years, I know what makes a quality business in the rotating electric world. True professionals that perform absolutely beautiful work. Why get stung with poor quality Chinese parts when Whatcom can repair your high quality OEM unit?

Love Whatcom Electric right away. They took the time to explain the work they were doing for me,…read moreand the cost wasn't bad. I will have more work in the future.

Shout out to O'Reily' for providing next level customer service. On an especially rainy day one of…read moreour wiper blades was falling apart as we were driving down the road. We stopped at this O'Reily for new wiper blades and noticed a sign in the window that said free wiper blade installation. We asked before purchasing if they would install them even though it was raining. The reply was yes. especially since it was raining! We bought the wiper blades and they installed then in the rain within a matter of minutes. Thanks O'Reily Team for saving the day!

Love this O'Reilly's! Their employees and manager are some…read moreof the nicest folks. Very helpful! Besides just selling me parts, they helped me understand halogen headlights and helped me choose the right one for my car based on longevity of the bulb!