I feel badly about writing a negative review, but I do so in the hopes that other parents will be spared the expense and sadness that we experienced last weekend. I had an extensive discussion with owner, Lynne, about what I envisioned for my daughter's 11th birthday party and we agreed to "cupcake wars" (which costs an additional $100 for essentially nothing but regular decorations for the cupcakes). The party was not at all up to what you'd expect and it cost nearly $1000 for 90 minutes of complete chaos.
My grievances are MANY, but here are the "lowlights":
The party before us ran over, causing parents to be dropping off while others were leaving - this was total chaos and the timing threw everything off. Parents of my daughter's guests arrived too early for pick which cut my party short. There were walking out the door while we sang "Happy bday" . Total disaster! If you schedule parties too close together this is bound to happen. This was so unprofessional.
There was not enough food for these young ladies by a long shot! The pizza slices were TINY and they ran out of pizza! I was told there simply was no more...despite the fact that the place is located across from a pizzeria. Lynne, the owner swore there was enough for two slices for each child. I call a serious BS on this one. None of the adults (family only stayed behind) who were there were offered a piece, including me, and I was paying for the party. Oh, and I was serving all the girls refills on drinks as the staff was off doing something else. There were three on duty, but they could have used a fourth for sure!
I was promised a "cupcake wars" party just like on TV. Let me just say.. NOT SO MUCH. Lynne promised we could choose a theme, the judges, etc. My daughter was extremely disappointed that she was unable to choose the the theme for the decorations (she had given it so much thought) nor did she choose the judges to deliberate about the cupcakes. Instead, the staff just threw out holiday colored cupcake decorations, and did not take anything about our prior conversation into account. By the way the colors were for Christmas and we are Jewish. Yes, there was some blue and white, but it was a birthday party, not a holiday celebration. My daughter was beside herself! Nothing that I was promised or charged for took place. It was a total disappointment!
There is no music during the party and no ambiance, just total noise and chaos. The place is a birthday party factory clearly doing too many parties, too close together, and just moving through the motions. Neither my family nor my daughter felt important, festive, or special. They were erasing her name on the blackboard before we even walked out the door because they were getting ready for the next party. None of our discussions or feelings were considered despite the fact we complained during the party and we were all clearly upset.
Children's coats were taken upon arrival and thrown in a big pile near the kitchen. #licerisk, #unsanitary. One of the girls was panicking because she couldn't find her coat. Invest in some hooks!
There is nowhere for parents to sit comfortably. There were no beverages offered to parents, grandparents, etc. It's just not a gracious place. Make a pot of coffee for goodness sake.
Finally, there were no discounts or modifications made to the price of the party although my deposit was paid on a cc and the remainder was paid in cash! Lynne took nothing off, not the service fee, nothing! Oh and I brought my own cake and candles. How in the world is that good customer service, or good karma????
Although I wholeheartedly support the small business community, I cannot in good conscience recommend this facility. I am heartbroken about the money I spent, but so much more heartbroken that my daughter is so upset about her 11th party. read more