Their correct address is 16 Walker Way, Albany, NY…read more I can't say enough good things about Prime Care Medical Equipment, Albany, NY and the people that work there. I tried to work with two other companies prior to them to get my power wheelchair. Neither company could accommodate my special requests. Kristine, Jeff, and John at the Prime Care office had no issues working with my special requests. It is difficult for me to communicate via telephone due to not only my disabilities, but also a poor cell signal at my house. They had no issues at all communicating solely via text and email. They took care of all the paperwork and communications with my doctor and insurance company to get the proper forms filed. They were all courteous, polite, and professional every step of the way. They kept me informed of where we were in the process and what I would need to do in my home to get it ready for my chair. John worked with me to get the chair delivered when it was convenient for me. At delivery he explained all I needed to know and answered all my questions. Truly a great team at this company. I definitely recommend them if you need a power wheelchair, or any other medical equipment.

Prime Care Medical Deception is more appropriate name. After calling and discussing a rental…read moredevice, and providing them with medical insurance information, we were quoted a monthly rate. Then we receive a bill that was 7x the amount. After speaking with their professionals and management team, it was "discovered " that insurance will not cover. Many other options are available (read BBB).

This pharmacy refused to refill my thyroid medication because they thought I should be taking a…read moreDIFFERENT thyroid medication. I had previously filled the scrip at this pharmacy. When I went to get it refilled, they tried to make me change the scrip. The doctor's office contacted them and told them to fill as ordered. They said it would be in in a couple of days. Then they told my son they could not get that medication at all. I'm pretty sure they didn't notify him of that until he called and specifically asked after he waited a couple of days as they said. Oddly they had it 30 days previously when I first filled it at that location. Other locations can still get it. The upshot is that by the time I wrested the scrip away from CVS and got it filled elsewhere with no problem - which I have been doing for over 30 years on a regular basis at a wide variety of pharmacies all over the country - I had been out of my thyroid medication for 10 days. Also please note, it is SPECIFICALLY illegal for a pharmacy to substitute one thyroid med for another, even if the only difference is the brand - and this was not JUST a brand difference. They wanted to switch me to a thyroid med that had a totally different formulation and would NOT have treated my condition adequately. And one, I might add, that I had been tried on before and was dropped because it was not adequate to treat my condition. But of course the pharmacist who did this is not a doctor and does not have access to my medical records which is why HE/SHE SHOULD NOT HAVE TRIED TO FORCE A CHANGE IN MEDICATION. The fact that they tried to slide this through the backdoor by trying to get me to get my doctor to change the med doesn't make it any better than a flat-out substitution. Then they lied about availability. This caused me to have an Addisonian relapse. Addison's disease is a very serious condition. An Addisonian crisis can be deadly. Its almost 2 months later now and I STILL have not recovered. When thyroid goes low it pulls cortisol low, which leads to an Addisonian flare-up or relapse or whatever you want to call it, which can then lead to full-on crisis. And I am not out of the woods yet on this. Whoever ordered this over there is a complete jackass. You don't muck around with people's meds. Pharmacists are NOT DOCTORS. YOU do not decide what medicines I should be taking. You know NOTHING about my health other than via whatever meds I fill there, and then you are assuming that I never fill any of my scrips anywhere else. I can guarandamntee you, I will never again fill a scrip at this or ANY OTHER CVS. And since I had been getting my hydrocortisone there for the Addison's, if the pharmacist responsible for this travesty had bothered to check, or if he WERE actually a Real Doctor and specifically an Endocrinologist, he would have known mucking around with my thyroid meds is dangerous. But whoever did this is NOT a real doctor, let alone an endocrinologist, so they endangered my health solely for the sake of their ego. I will reiterate - pharmacists are NOT DOCTORS. I don't give a tinker's damn what the medication du jour is - or whatever your markup is higher on. I'm on a very rigid schedule of medications because I have a complicated interaction between the Addison's and the hypothyroid condition plus T2 diabetes, and the first 2 of those are autoimmune related. You don't screw with my medication for any reason. So bite me, CVS pharmacist. You should be glad I'm not telling you this to your face, you colossal jackass and incompetent moron. You are practicing medicine without a license. But you haven't managed to kill me yet through your incompetence and ego, and you won't get another chance.

This is my favorite area CVS. First of all, it's clean, large, and the staff are always friendly…read more What I like is that it's always well-stocked. I have to say one of the great things is that you can feel relaxed because the aisles are wide, well-maintained and well-stocked. It makes shopping a pleasure.

Recently rented a wheelchair van for my Daughter's wedding week. Her brother is disabled from brain…read morecancer. Ron was very helpful with choosing the right van. Pricing was reasonable and the vehicle was well maintained. I highly recommend Mobility Works when looking for transportation needs if disabled.

Longest wait without any updates, no call back, lack of expertise and just no communication…read morewhatsoever. They scheduled us to come in and then got sent away for "wrong time" so we had to get there again. This time they took the vehicle but never touched it for 2 days. Stated the problem again, like we never knew it, and just started to look at it. Nobody knows what the other person is doing... just a mess! If there was any other place out there to fix our Braun conversion vehicle we would never bother coming back.