Needed a part for my wheelchair I verified they had that part in store (multiple times) had to travel and load my wheelchair and infant to go to the store across town. Just for them to say they would have to order it and it was not in store. Vanessa the self proclaimed manager just made excuses for the lack of empathy and even lied about trying to call me back as I had called again in route to make sure they were still open. read more

Faulty equipment & poor business practices. I rented two extra batteries in the summer for my mother's portable oxygen concentrator. These were not used as often as expected, once initial charge of the units was spent by October and I tried to recharge, I was not able to connect to the concentrator's charger. I thought the units mights need a different charger. I went to the location on Lee Trevino and spoke to Javier Quiz about the issue I was having, he gave me a new charger of the same kind, we all assumed the charger may have been at faulty since all items did in fact use the same one. At home, I verified the fitting and continued to have the same issue with the one of the batteries connecting to the charger. After a serviceman visited my home to service another piece of their equipment, he looked ant the battery annd identified that the problem was a faulty charging jack & showed me excessive force was necessary just to connect the charger. It took decent amount of effort for us to do it, my elderly mother with arthritic hands could NEVER have done this. I went in personally to the Lee Trevino location to, at minimum, request a refund for the last billing cycle since they were aware I was having issues since October with this battery. I was immediately told no with zero consideration. I asked to speak to a supervisor, Javier Quiz who walked out and was immediately condescending and completely unapologetic for the faulty equipment they were renting out. Condition of the charging jack was not something I could have caused as the casing around the port that was causing the issue is glued on permanently & shows no sign of damage. This means someone was aware of its condition prior to me renting it because it was given to me with a full charge. When I asked why the item had not been decommissioned and still being rented out, Mr. Quiz's response after seeing me use force to jam the charger in front of him, was "it's working as it should". In disbelief I asked if he was serious, then his response changed to "things wear out, it's not our fault. You should have brought it back right away". Well, unfortunately my work hours & responsibilities do to bend to the will of Mr. Quiz or work around the business hours of Wheelchair & Walker. I have to find an opportunity in my busy schedule to visit their location just like everyone else. This company has been in business for 52 years and it's appalling that in this age of information they still feel comfortable for have their own supervisor promote terrible customer service and washing their hands off of any responsibility for the inadequacies of their equipment. This business is accustomed to keeping complaints unresolved because the El Paso Lee Trevino location is their headquarters and the recipient & management of said complaints is in fact Mr. Quiz. Mr. Quiz, who has no qualms with generating complaints himself because he relies on the zero accountability policy of Wheelchair & Walker. These questionable business practices are extremely concerning when they provide service to the most vulnerable groups, the elderly and disabled. One must wonder how many other times do they leave their customers with no resolution and feeling like there is no recourse for poor service even though their insurance is providing Wheelchair & Walker with their fees in full. Because collecting fees is definitely their strong suit. read more

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This place sucks. When my father went in for WARRANTY work after buying the most expensive walkers they have, one of the men told him not to come back. Now, only ONE person allowed in at a time. So what happens when a 91 yr old man who cannot walk needs help??? They said someone would call about a part we needed. No one called. When I called them 4 days later, got transferred to THREE people & now waiting on a call back. Good luck if you go to this place! read more

this place is a sham , horrible service , horrible billing, tried calling for information no one returns , or constantly sending me to someone else read more

Thank you for being phenomenal. The below words are from my father-in-law (Jeff)in El Paso, TX. He has sent a letter to the company and I thought it was important to share his outstanding experience. From Jeff: As I approach old age, I am increasingly apt to bring what I consider to be shortcomings in products or services that I purchase to the attention of management. I try to compensate for this by also bringing outstanding quality to the attention of management. This letter is intended to do the latter. Because of poor vision, I am unable to drive and I depend on a Palmer Model 54 electric scooter for transportation. Without my scooter, I have to fall back on taxis or impose on my friends, which I don't lie to do. When my scooter had two flat tires last Friday, I was in trouble. I needed to visit the bank, a medical clinic, and the grocery store before Christmas, and had no way to do that. I found your business on the internet, and one of your employees, David, was dispatched to assist me. He went out of his way to make me mobile again. As we discovered, the mag wheels on my scooter aren't like bicycle wheels. You need special tools to mount and dismount tires on them, which David didn't have. I could not have blamed him if he had just told me he couldn't solve my problem and left, but David did no such thing. Instead, he took my wheels, visited two tire stores who declined the job, continued searching, and found a motorcycle repair shop that would do the job. After installing the repaired wheel on my scooter, He made a second trip to get a new tire installed on my spare. Because David choose to go the second mile and find a way to get my scooter rolling, I had a much happier Christmas, and you have a new customer. The next time I need services for my scooter, I will know who to call. Please convey my thanks to David and, because I know that excellent service is also a product of management who encourage good service, accept my thanks to you as well. read more

Had a great experience at the Albertsons on Yarbrough. Pablo the store manager was friendly and very helpful. I will shop there from now on. The store is very clean and employees are friendly. read more