Warning to Carriers: Payment Refusal despite Proof of Delivery I am posting this as a formal warning to all auto transporters. Our company, Mountain Transport, LLC, accepted a load for Wheels Auto Sales in Knoxville with an explicit agreement that we would be paid upon delivery. When we arrived at the lot to drop off the vehicle, no one was there to meet us or provide the payment as promised. Because we trusted they were an honorable, professional company, we completed the delivery and documented it. We have time-stamped, GPS-verified photos of the vehicle successfully delivered and sitting on their lot. Despite having the vehicle in their possession and adding it to their inventory, Mike and the management team are now refusing to pay the transport fee and are ghosting our professional attempts to collect. This is a clear case of theft of services and a total breach of trust. We have initiated a formal complaint with the Tennessee Motor Vehicle Commission and are pursuing legal action in Knox County. Do not haul for this dealership unless you get paid upfront. read more

Great communication and effort !! I love this car dealership he was honest and trustworthy.

Probably the worst place and people you can deal with. I had financed a car back in December 2025. Had no heat and not even a few days later everything else went wrong with it. I was told for months that they were working on my license plate which we all know takes minutes to make. It's now the ending of APRIL and I'm just now getting my plate from them after the Fact I had to go in there twice and demand them to do something to help due to mine being expired and got told no (which is their responsibility) Dude pulled my whole title out and took it down to the tag/registration and came back with the license plate after saying that it mistakenly wasn't put in For me to receive my plate ;the paperwork stating that I purchased the car and to have it in my name was sitting in the office for months.. after doing months of payments on a car that was still registered to the old owner‍ Then proceeded to tell me that if I am late even one day on a payment they would come get the car. read more

I bought a 2018 dodge journey from wheels in July 2020. We told them the vehicle had been wrecked and they kept showing on the carfax it wasnt. I spent over $200 in new replacement parts like underlying. The battery is hanging by a tye rode.In Sept 2020 the vehicle started over heating on me. I called wheels auto they said they couldn't do anything about it overheating. It has been in and out of the shop since. Now my car has a blown engine. Really I just bought this car in July. I just want them to help to pay for the new engine. read more

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We drove 90 minutes to see a car on this lot after speaking with Kyle-who assured us that the car was clean. The car was disgusting inside-literally containing the last owner's trash including empty water bottles, dried up French fries, dog biscuits and gawd knows what else? Don't waste your time and if you do, take a change of clothes and hand sanitizer. read more

I brought a van a the transmission went out in 3 days I don't suggest anyone of any kind get a car or even look at that car lot cars look good on the outside bad on the inside terrible I lost all my money read more

Bought a car from here had lots of issues and have brought it up there several times and they have yet to do anything to fix it nor will they call me back worst dealership wouldn't suggest getting a car from there read more

They have nice looking vehicle; but the quality of the vehicles are horrible. The vehicle I got was all messed up. And missing parts because they put it in different vehicles. also the "mechanic" they have was drunk . Would never advise anyone to come to this place. read more

I purchased a vehicle from them, had a few minor problems but I drove it over 150,000 miles before I had to let it go and get another car. No, I did not get my New car from Wheels Auto because I did get a NEW car. My nephew also got a vehicle from Wheels, have to admit it had more problems than mine however he knew this with the test drive and decided to buy it anyway. He has now had it for almost a year and is still driving it. They do sell used vehicles so make sure you ask questions and test drive several cars before buying just like any other car lot new or used. But from my experience they do not try to sell you junk. They let you decide and do not pressure you to buy any particular vehicle. read more

After trying and trying to get another car due to some uncertain circumstances Kyle at Wheels Auto Sales and Carter in Finance got me approved. Kyle found me the the exact car I was looking for and I did not even have to go to the lot to look. He had the car waiting for me after I got off from work for me to test drive and it was perfect. Carter worked his magic to get me approved and did. They go out of their way to take care of you. I cannot thank these guys enough for everything they did to help me get this processed. I highly recommend you go here and ask for Kyle! Thank you guys very much and I will definitely be a repeat customer!!!! read more