I traded in my 2020 Chevy Silverado High Country at this dealership on December 8th for a Ford…read moreF-250. At the time of the deal, I owed more on the Chevy than they were willing to allow for the trade, so $8,000 in negative equity was rolled into the Ford loan. Both vehicles were financed through TVA Credit Union. Three weeks later, I discovered that my Chevy truck payment was still being drafted from my bank account. After contacting TVA, I learned that the dealership never paid off the original loan, meaning I currently have TWO active auto loans for ONE vehicle. Even worse: * The dealership still has my Chevy * They have listed it for sale on their lot * They do not legally own it, because the loan was never satisfied * As of today, they are holding a vehicle worth approximately $31,000 without paying for it This has put me in an impossible position: * Make two truck payments * Or miss a payment for the first time in my life and damage my credit, through no fault of my own When I attempted to resolve this: * I was hung up on * Staff became rude and dismissive * Calls are now ignored * I have effectively been blocked after asking legitimate questions There was also a verbal agreement made at the time of purchase regarding new tires for the Ford. I was offered either $900 off the price or replacement tires. I chose the tires. That agreement is now being denied. While I acknowledge that was verbal and on me for trusting a salesperson, it further demonstrates the lack of integrity involved in this transaction. This dealership has: * Failed to complete a trade-in payoff * Listed a vehicle they do not own for sale * Caused financial harm and credit risk to a customer * Refused to communicate or correct their mistake This has been the most stressful and unprofessional car buying experience I've ever had UPDATE: After having my truck in their possession for over a month, and after failing to pay off the lien, the dealership is now telling me to obtain a payoff order for the loan. This is despite the fact that the payoff amount and lender were already documented in the Buyer's Order they prepared and signed. Attempting to shift responsibility back to the customer after a month of inaction further demonstrates negligence and bad-faith handling of this transaction.

We bought a car from NCA last fall. It was the most painless car buying experience I have ever had…read more Kirill was so helpful and did not give us the hard sell or hold us hostage with stereotypical car dealer nonsense. Go in educated about the car you want, and it will be a great experience. The car has been great too - a 2017 Ford Fusion.

This was my first time buying a used car and honestly very glad I came here. From the start with…read moreShushan she was extremely responsive and helpful with the car I wanted. We went down and test drove it and fell in love with the car. With all used cars not everything is perfect, there was a few things that needed attention on the car and Vahe went above and beyond to fix everything I had concerns about. Just want to say thank you again and it was a pleasure doing business with you! Would definitely recommend this place.

Everyone on staff was super helpful and made the entire process easy. Low pressure environment…read moreunlike other car lots where salespeople push and push. They all have a great attitude and are there if you have any questions. HIGHLY RECOMMEND

First I would like to say that giving bad reviews has always been hard for me. I'm the type of…read moreperson that hates to say negative things. However, I would be doing the world a disservice if I didn't warn others about this dealership. In September of 2017, my husband and I purchased a Chrysler 200 through this lot. We financed this car through the lot's partner, a company called Credit Acceptance Corporation. After doing some "paperwork with Credit Acceptance", we were informed by the dealership's owner that my husband would need to pay $3,000 down if he were to buy the vehicle alone. Or, with me as a co-signer, we would need $2,500 as a down payment in order to finance this car. We agreed, paid our money, and the dealer rushed us through the paperwork. (That should have been a red flag.) In August of 2018, we decided to trade this car in for something new. It was then we discovered a number of things. 1) That I was not actually the co-signer for my husband, but rather I was listed as the primary buyer--something we were not aware of. 2) My husband was actually approved by Credit Acceptance to finance the car with $0 down. Our dealer had actually pocketed our $2,500. 3) Our dealer had given our vehicle a 20,000 mile warranty and did not tell us. Bumpy the time we found out we had a warranty on this car, we had already exceeded the mileage. 4) While financing this car, we almost always mad me our payments on time. However, during financially tight months, we sometimes were a day or two late. If we were ever even a day late, we would receive 5+ harassing phone calls each day, starting at 8:00am. Buyers please beware.

Just an update, I bought that damn truck and love her! Love ya, Nick! Keep doing what you do man,…read moreshe's a top! Upgrading her a bit here and there to make her mine, couldn't be happier!

I truly appreciate Brian Henderson & Will for their attention to detail & willingness to answer all…read moremy questions which made this process seamless! We arrived right before closing time, and they did not rush us! The entire staff was welcoming. They explained the features of the car, went over the carfax, and agreed on fixing a cup holder that was malfunctioning without haggling. Their patience & expertise made all the difference! We commend you for your exceptional service!

Absolutely game changer in used cars. BEST price around, the nicest people to deal with, and I was…read morecompletely comfortable without feeling any pressure at all. SO much better than any other experience in a long time. Will was wonderful to us!!! Ask for him! 30-day best price guarantee is marvelous!

BEWARE! DO NOT BE SCAMMED!! Drove 2 hours to pay cash on a vehicle here for my 16 year old daughter…read moreand the car we purchased made it around 150 miles before problems arose. Now it's gong to cost way more than it's worth to fix the vehicle. Called the dealership and they said tough luck and have a nice day. This is extremely bad customer service and care. I even talked with the dealer while buying the car about how I really just want a reliable car for my daughter to keep her safe and not get stuck on the side of the road and he agreed on how important that is with out thinking twice about selling me a car with problems. Sadly they don't stand behind their business or product once cash is in hand. I strongly urge buyers to look elsewhere!

From the owner: Welcome to Tennessee Auto Network LLC, located in Knoxville, TN, your number one source for quality…read moreused vehicles. With our impressive inventory of cars, trucks, and SUV's, we're sure to meet your needs and budget. Our team is made up of automotive professionals you can trust and we guarantee a hassle-free, satisfying car buying experience. We look forward to serving you in the near future!

I was laughed at and hung up on when I called to ask about a vehicle and asked about flexibility on…read morepricing.

I love carmart south exexcellent service there alw nice and friendly staff and always helpful so…read morenice and they help me

Well I'm not sure why the bad reviews. We have bought 5 cars now from Carmart and have never been…read moredone wrong. Never any problems from any vehicle. Just make sure to maintain your car and you can avoid any major issues. Always worked with us to make our payments affordable and very nice and friendly. I would recommend to anyone!