I traded in my 2020 Chevy Silverado High Country at this dealership on December 8th for a Ford…read moreF-250. At the time of the deal, I owed more on the Chevy than they were willing to allow for the trade, so $8,000 in negative equity was rolled into the Ford loan. Both vehicles were financed through TVA Credit Union. Three weeks later, I discovered that my Chevy truck payment was still being drafted from my bank account. After contacting TVA, I learned that the dealership never paid off the original loan, meaning I currently have TWO active auto loans for ONE vehicle. Even worse: * The dealership still has my Chevy * They have listed it for sale on their lot * They do not legally own it, because the loan was never satisfied * As of today, they are holding a vehicle worth approximately $31,000 without paying for it This has put me in an impossible position: * Make two truck payments * Or miss a payment for the first time in my life and damage my credit, through no fault of my own When I attempted to resolve this: * I was hung up on * Staff became rude and dismissive * Calls are now ignored * I have effectively been blocked after asking legitimate questions There was also a verbal agreement made at the time of purchase regarding new tires for the Ford. I was offered either $900 off the price or replacement tires. I chose the tires. That agreement is now being denied. While I acknowledge that was verbal and on me for trusting a salesperson, it further demonstrates the lack of integrity involved in this transaction. This dealership has: * Failed to complete a trade-in payoff * Listed a vehicle they do not own for sale * Caused financial harm and credit risk to a customer * Refused to communicate or correct their mistake This has been the most stressful and unprofessional car buying experience I've ever had UPDATE: After having my truck in their possession for over a month, and after failing to pay off the lien, the dealership is now telling me to obtain a payoff order for the loan. This is despite the fact that the payoff amount and lender were already documented in the Buyer's Order they prepared and signed. Attempting to shift responsibility back to the customer after a month of inaction further demonstrates negligence and bad-faith handling of this transaction.

We bought a car from NCA last fall. It was the most painless car buying experience I have ever had…read more Kirill was so helpful and did not give us the hard sell or hold us hostage with stereotypical car dealer nonsense. Go in educated about the car you want, and it will be a great experience. The car has been great too - a 2017 Ford Fusion.

Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

I had a great experience buying a vehicle from Fox Toyota. My salesman, Bryson was knowledgeable…read moreand personable and explained everything throughout the process, down to every number, which was a big help considering I'd never purchased a vehicle on my own. I didn't feel pressured making any decisions. All the employees I spoke with were friendly and helpful. The engine light came on in my car 3 days after leaving the lot and when I called, they took it in same day free of charge and provided me with a loaner car until they can solve the issue.

I bought my first Toyota today at Fox and it was a fantastic experience!!! No pressure, transparent…read morepricing, and treated like a friend and not just a number. We loved the fact that they had KLOVE (type music) playing in the background and that it was apparent that the owners had an appreciation for/were Christians! It made me feel even more secure in our purchase that we were buying from like-minded people. Easiest and smoothest car buying experience ever. Great job to Karl and team!

If I could give no stars I would. The guy came out around 11 to change a wheel bearing. Said he had…read morea press. It took him until 5 pm to change it, but he forgot his essential wheel bearing tool the snap ring wrench. So he had to go get it and I had to send him money to get it with! Then he comes back and all I hear is whack! Whack! Whack! Whack! And I'm thinking is that normal? Well he pretty much ran away from the scene. My ABS sensor is broken now and o have no speedometer and I have a hybrid so I need that abs sensor!! I can't believe this guy is in business he must have paid for all his "five star reviews" there's just no way. He completely ghosted me when I asked him to come back and fix the busted sensor. Absolutely do NOT call this guy to break your car!

We had a car battery issue and being that we were on vacation, I had no tools and it was close to…read moremidnight. Tre responded immediately. He picked up the battery needed for our vehicle came to our location and had it swapped out in under an hour. This man had a great attitude and was very kind, considerate, and polite. He saved our vacation! I hope that I will not need mechanical services again, but if I do, I know exactly who I'm calling! Thank you Tre!!!

Warning to Carriers: Payment Refusal despite Proof of Delivery…read more I am posting this as a formal warning to all auto transporters. Our company, Mountain Transport, LLC, accepted a load for Wheels Auto Sales in Knoxville with an explicit agreement that we would be paid upon delivery. When we arrived at the lot to drop off the vehicle, no one was there to meet us or provide the payment as promised. Because we trusted they were an honorable, professional company, we completed the delivery and documented it. We have time-stamped, GPS-verified photos of the vehicle successfully delivered and sitting on their lot. Despite having the vehicle in their possession and adding it to their inventory, Mike and the management team are now refusing to pay the transport fee and are ghosting our professional attempts to collect. This is a clear case of theft of services and a total breach of trust. We have initiated a formal complaint with the Tennessee Motor Vehicle Commission and are pursuing legal action in Knox County. Do not haul for this dealership unless you get paid upfront.

Great communication and effort !! I love this car dealership he was honest and trustworthy.read more

BEWARE! DO NOT BE SCAMMED!! Drove 2 hours to pay cash on a vehicle here for my 16 year old daughter…read moreand the car we purchased made it around 150 miles before problems arose. Now it's gong to cost way more than it's worth to fix the vehicle. Called the dealership and they said tough luck and have a nice day. This is extremely bad customer service and care. I even talked with the dealer while buying the car about how I really just want a reliable car for my daughter to keep her safe and not get stuck on the side of the road and he agreed on how important that is with out thinking twice about selling me a car with problems. Sadly they don't stand behind their business or product once cash is in hand. I strongly urge buyers to look elsewhere!

From the owner: Welcome to Tennessee Auto Network LLC, located in Knoxville, TN, your number one source for quality…read moreused vehicles. With our impressive inventory of cars, trucks, and SUV's, we're sure to meet your needs and budget. Our team is made up of automotive professionals you can trust and we guarantee a hassle-free, satisfying car buying experience. We look forward to serving you in the near future!