I was searching for some stoneware online and Piper Lillies store showed they had some. I called…read morethe warehouse and the Gentleman I spoke with (I hate I did not get his name) was absolutely wonderful. He checked the inventory and verified it was the matching pieces I needed. He stated he would mail out the next day and he did. I received updated emails and delivery within 4 days. Now the packing of these 4 bowls was superb. I mean the box could have been dropped kicked and there would have been no damage. I will definitely order from them again. What great customer service. Just wish I lived closer to visit the store. Wanda

Absolutely appalling experience at Piper and Lillies…read more Our 15-year-old daughter went in Sunday to spend money she had saved on a Jellycat. Before purchasing, she specifically asked about the return policy and was told "30 days." Minutes later, after deciding she couldn't justify spending over $100 with tax, she attempted to return the untouched item and was told Jellycats were not returnable. That was frustrating. What happened next was far worse. When my wife called, manager Trey suggested that our daughter had taken a bracelet she had been looking at -- effectively accusing a 15-year-old girl of theft. She had simply picked up a bracelet while shopping, carried it to the Jellycat display, and set it down there before making her purchase. She went back into the store and showed the employee exactly where she had left it. Her boyfriend recorded the interaction. She walked out bawling after being treated like a thief. Rather than apologize or show any concern, Trey remained accusatory. My wife then spoke with owner Julia Butler, who was equally rude, confrontational, and dismissive. Businesses have every right to investigate theft. They do not have the right to presume a child is guilty without establishing the facts. A 15-year-old walked into this store excited to spend her own saved money and walked out sobbing after being made to feel like a criminal. The conduct of both management and ownership was disgraceful. I would strongly caution any parent before allowing their child to shop here.

Not sure what happened to this location. It use to be decent. There was only two customer and two…read moreworkers but the workers instead of helping this little girl and her father, they were busy chit chatting. I heard one workers life story about how she couldn't come to work on Friday because she was moving because of this and that. While the first customer and my friend was waiting. Then the worker wanted to questions every little thing instead of ringing up the things and moving along. Terrible.

Becca was great. But, she was the only one in the store and she deserves a raise or something. We…read morecame here for the birthday bear and even though the store was severely understaffed, Becca had a smiling face when helping us stuff the bear. I truly think she was great, even when working under serious pressure and trying to keep up with all the customers in the store. If you know about the birthday bear, you'll know how much it'll cost. (1 Year Old = $1, 2 YO = $2, etc.) Overall, Build-A-Bear is the same everywhere, but what sets each store different are definitely the staff and how they treat the customers.

Before Covid hit this place had offered a lot more variety of goods. Now it's a shell of its former…read moreself. If you want a better selection of items you might as well go to anime remix or pica pica.

Went to purchase a Harry Potter bookbag for someone that was $90. Just to find out that they…read morealready owned that bag. No more than FIVE MINUTES I come back to ask for a refund. I understand if I came back more than HOURS OR DAYS later but it was five minutes. I came respectfully asking for a refund just for the cashier to snatch the receipt out of my hand and say "I guess you're gonna have to buy toys or plushies worth 90 dollars". Seriously disrespectful. Also refused to contact the manager to see if they'll allow me to get a refund. Seriously hope to get my money back for this non sense.

My friends and I did a rug making class at Pine & Pigment at The Collection and had the absolute…read morebest time! Shannon was the sweetest and so helpful throughout the whole process, making everything easy and fun even for beginners. We've also done an embroidery class with her before and both experiences were amazing. Such a fun creative spot for a group activity--we'll definitely be back!

horrible customer service by a manager. the woman said she preferred not to have customers like me…read moredue to the fact I was returning an item a few days out of the return policy. I for a one time consideration not to lose a good customer. That's when the manager said she didn't want customers like me!!

This store is mainly for the anime, funko, manga, hello kitty and other Japanese pop culture folks…read more Some of the characters they carry includes Sailor Moon Line Totoro brown bear, yellow duck and white rabbit from Line Friends Japanese stationary Hello Kitty Tuxedo Sam Funko Japanese candies and treats Japanese anime character posters As far as bootleg or unlicensed product is concerned...I would say it is possible but just remember you get what you are pay for...genuine Japanese imported goods usually cost quite a bit so if it's cheap then well you know it's probably no genuine. I have tons of bootleg Hello kitty stuff just because it's cute and most of my sumikko gurashi are probably bootleg but who cares...they're cute and my cat will probably pee on it soon anyway...

The asian male cashier was very nice to my brothers and I. They wandered off without me and when I…read morechecked the store (there was a lot of plushies and toys so I figured they'd be there) the cashier was helping them find a toy. He was very patient with me and overall seemed like a decent person. He bagged each of their toys for them and looked genuinely happy to help them find something they like. I left with a "Have a good one!". Will probably come here again if he's still there. P.S. The things there are a bit pricey though, so if you're not the richest like me I wouldn't recommend coming here

A very very nice popular build a bear place inside north point mall in awesome Alpharetta my girls…read morelove coming here & building there own bear it's very fun for kids of all ages even adults as well will luv this place

My grands and I went to make stuffed animals for kids on dialysis. Giving back is so important.read more

Friendly employees…read more Wide open spaces full of tables for card games, board games, role playing games, and table top games. There are great games available for purchase as well as a few snacks. Prices are reasonable. Definitely a great place for gamers to hang out. Also worth nothing for people like me (women): Unlike many game shops, there are women employees and there are women gamers in the store.

First time visiting yesterday the guy at the counter near the shirts and tables was really rude…read morebut other than that it was nice.

Super cute book and gift shop. I love browsing the aisles for myself and I love that my teen…read moredaughter enjoys this place as well. You can spend time in here looking at every nook and corner and find the cutest things! Great book selection too for that book you never knew you needed or a particular classic print . Great selection of top reads as well as unexpected genres. When in Atlanta I highly recommend a visit!

Really did not have anything worth complaining about with this establishment until I called the…read moreother day to check about availability for a certain item. The woman that answered the phone was extremely rude. She had a horrible attitude. I was only able to ask one question. Every time I had been in this store before hand the workers are unhelpful but never rude and distasteful. There are plenty of OTHER gentrified, millennial bookstores just like this one in the area where the employees are not rude and unhelpful!!!! Super overpriced.