This place shut down with NO notice and left me with temporary crowns in my front teeth . No notice…read more, the work that was done was done illegally (insurance said my work was never approved and never should have been done ) . Thank god they closed down , unfortunately for us who have Medicaid have no options . No one accepts healthplex.

As soon as Michael left the front desk the office went to hell. Dentist were putting in fillings wo…read morecleaning inside the tooth. The other dentist nails were so long she was digging into my gums and then gaslighted me telling me she wasn't doing it, she was like 90 years old and made my bottom tooth brown while all my other teeth were sparkling white. After i came into the office for a temp filling I was crying because they let my teeth go to crap, I was told were not taking your insurance any longer after i spent over $7000 there. And had a lot of dental work done every time i went there. Now all their has failed and i cannot find another dentistveho will take a new patient and i have a bacterial infection. They dont care. I was scheduled for a cleaning. They cancelled bc of snow. They never called me back to reschedule. Ever! 0 stars

Fantastic facility and staff…read more The take the extra steps to comfort children with autism or disabilities well worth the time and trust

We have to give Dr. Decker the 5 stars. He really went out of his way to help out my daughter who…read morehad a dental emergency. Thanks Dr. Decker. The dental office is very cool and has video games in the lobby. Cool! It is so popular and great that the only bad thing about the practice is there is at least a 6 month waiting list for new patients. They do accept new patients, but you may have to plan a bit in advance.

My daughter has been going to them for years she has sensitivity and anxiety when it comes to her…read moremouth I highly recommend the hygienist Cindy she amazing

Pediatric Dentistry of Albany. In my personal opinion, this office is chaotic, confusing, and…read moreincredibly unprofessional from start to finish. Our appointment was at 2:30 PM, yet we weren't taken back until 3:30 PM -- a full hour late. Meanwhile, I watched multiple people who checked in after us walk right in before us. No explanation. No apology. Nothing. Just complete disregard for our time. When we finally got seen, everything felt rushed, cold, and sloppy. They used what felt like a basic, non-professional camera to take photos of my child's teeth, which only made the whole appointment seem even more careless. And to make things worse, it looked to me like they had tools sitting out in the check-in area, which gave a terrible first impression and made the office feel completely disorganized. And the worst part? The orthodontist told me my child needed braces first and then the extra tooth removed. But every other dentist, orthodontist, and oral surgeon we spoke to afterward gave the opposite treatment plan -- that the extra tooth should be removed first, and then braces. Hearing completely opposite opinions made the whole situation feel even more frustrating and made me lose confidence in this office entirely. There was no clear communication, no reassurance for my child, and no sense that anyone cared about how stressful this was for us. In my experience, this establishment is horrible -- disorganized, inconsiderate, and not somewhere I would ever trust with my child again. I left furious, disappointed, and determined never to return. If you're a parent, my honest advice is this: go anywhere else. Save yourself the stress, the confusion, and the wasted time.

Top notch care of my littles! Always a seamless process and they always make sure to make the kids…read morecomfortable and send them off with big smiles! Wouldn't dream of sending them anywhere else :)

From the owner: Where Smiles Grow offers pediatric dentistry to infants, children, teens, and special needs…read morepatients, all in a fun, kid-friendly environment. Our dentists are specialty trained to provide the best dental care and to educate our patient families about oral health in an approachable environment.

Incompetent receptionist, Dr. Elkhoudry knows what she is doing. Receptionist let the phone ring…read moreout twice before picking up and placing me on hold. After 12 minutes on hold she just hung up! I called back and she played some "business hours availability" pre-recorded message, that was clearly not the official system recording because you could hear the receptionist fumbling around with the receiver. Fourth time I called she seemed super bored and annoyed, how dare someone call the office and make her do her job?! I canceled my future appointment, don't need the headache.

Extremely bad customer service! I have never been as…read moredisappointed in a dentist office...it is right down the road from me so I really wanted to like them! I went there a couple years ago to become a new patient and they were some of the rudest people I've ever had to deal with. They did not seem to appreciate the fact that I was there & they treated me like a 'number', like I was wasting their time. I came early and I was polite, but they acted like they were annoyed to see me. The worst part is even though they told (me a few times) that they took my insurance, they refused to take it the day I was there & it took me hours trying to fix it with my insurance company. I would not recommend it :/

Yesterday, my 4-year-old daughter visited Schenectady Pediatric Dentistry for a cavity in one of…read moreher molars. Although the dentist recommended having it treated, I was extremely anxious--mainly because of her young age, the fact that it was a baby tooth, and my concerns about the procedure and any medications involved. Still, I knew it needed to be addressed to prevent her from developing a painful toothache that could affect her daily life. At the appointment, we met the new provider, Kat (Katherine) Dority, and I cannot praise her enough. Even though I wasn't the patient, she showed incredible patience with me first--listening to my concerns, explaining why the treatment was recommended, and walking me through every step of the process. Her thorough explanations and calm reassurance significantly eased my anxiety. She was wonderfully gentle with my daughter, offering positive affirmations throughout the visit and explaining each step in a way a 4-year-old could easily understand. As someone who has never been a fan of dental visits--and clearly has a lot of anxiety around them--I was genuinely impressed. I would absolutely recommend this office, and especially Kat Dority. P.S. I forgot to mention, the filling procedure was quick and painless for my 4yo.

Worst Service I Ever Experienced My Child Was Pushed Along & Received No Help My Daughter Is Very…read moreFast Paced & I Was Told If She Couldn't Stay Still It Would Be An Issue The Staff Was Not Child Friendly They Gave My Child Weird Looks & Never Tried To Make Her Feel Comfortable No Real Tips On What To Do Moving Forward Neither With Her Teeth This Was Her First & Last Appointment At This Racist Location We Waited 1hr & 13 Mins After Our Assigned Appointment Other People Came After Us & We're Let In Before Us & I Arrived 15 Mins Before The Time We Were Scheduled There Was No Follow Up & I Paid Out Of Pocket For Service $300 Just For A Tooth Brush Clean & A Prescription Toothpaste Is Insane That Was $20 Never Again Staff Wasn't Very Pleasant & The Atmosphere Of A Children's Dentist Was Horrible

READ WHOLE REVIEW: My first impression of this place was not good. Seemed like a factory, a quick…read more15 min cleaning and not much talk, then off to the next child BUT then....My son needed to have some dental work at the age of three, he has ADHD and very serious needle anxiety due to some hospitalizations. These dentists were beyond amazing, the comfort and care they provided was outstanding. They dimmed the lights, took their time, and even sang to him to get him to calm down during the procedure. He now asks to go to the dentist and never fears if work needs to be done. I wish it was this easy to get him to go the pediatrician's office. I will bring him here until they won't take him any longer.

This place sucks they say their work isn't meant to last. They did work on my child's tooth. And…read morethe beginning of the year now they have to redo the same work they did half way through the year. The place is shadier then any dentist office I've ever been to and I grow up in the 90s there were some shady dentists offices. That the change you to much you have to go on a payment plan and you'll be lucky if you don't have to fill for bankruptcy to get the bill off you. Or if you can pay it before your child ages out of this dentist practice. I call it a practice because they're don't know what they are doing . They just practicing.

This place is exceptional!…read more We were visiting here from out of town and our 18 month old chipped 2 teeth at a playground. They saw us in 50 minutes as we drove over at high speed. They were able to perform X-rays, and then file down the chipped teeth so they weren't sharp without incident. Total emergency time chipped teeth to walking our dentist: 2 hours. Super friendly! Beautiful office setup!

My child is absolutely traumatized from his last appointment. Long story somewhat short. I was lied…read moreto and the stuff didn't do their job properly. My son needed caps. I was informed the entire time that he would not remember any of this. It was a guarantee he wouldn't remember it. He remembered everything and felt everything. They didn't give him any time for the shot to kick in before he started drilling away at his teeth. My son screamed and cried the entire time that they were hurting him, and that he was feeling everything, for them to just reassure me that he wouldn't remember any of it and he was basically just over exaggerating. I called to speak with someone (Karen) She informed me that it's only a 50-50 chance that the medication would work, that is not at all what I was told. I told her if I knew that I would have just taken him to a dentist that puts them under. I was also told that the doctor doing the procedure was supposed to talk to me about the medication and he never did that. He came in asked how we were. Made sure I signed everything and then walked out. I also had no clue he was gonna be strapped down. He kept saying he couldn't breathe. Later he told me the strap was tight. He has asthma something they knew and I would assume would have been brought up. I'm so mad I didn't walk out as soon as I saw them doing that. They don't care about ur child. Just that paycheck. Go somewhere else.