I'm really disappointed with the service you guys gave me now I'm stuck with no dentures and I…read morecan't even eat right so I'm gonna seek some legal advice

Checked my insurance at arrival. I received a bill for the appointment 6-8 weeks after. They said…read morethey were no longer covered by my insurance! I was never introduced to the dentist, it was always someone different. Also cancelled my appointment, I did not get a message, I took off work and they would not take me. High staff turn over. I would not recommend this practice to anyone.

Painless dentistry with compassionate personal care. Dr. Henry and his staff are pleasant and fun…read moreto converse with, we highly recommend this office. The conservative approach to necessary dental work, all procedures are fully explained and agreed upon before proceeding. Thank you BTFD, the area is fortunate to have you, Dr. Henry and your wife, Dr. Faye, also a dentist, to give us the best experience.

After we moved, finding a good dentist was in the top 3 things we needed to find almost right away…read more The BTFD office is very clean, and as an immunocompromised person, I felt safe there (I still wear a mask, though). Dr Henry is gentle and explains things clearly. The staff has been extremely helpful and friendly in sorting out our insurance and helping us get the appointments we need. We really like them!

My daughter has been going to them for years she has sensitivity and anxiety when it comes to her…read moremouth I highly recommend the hygienist Cindy she amazing

Pediatric Dentistry of Albany. In my personal opinion, this office is chaotic, confusing, and…read moreincredibly unprofessional from start to finish. Our appointment was at 2:30 PM, yet we weren't taken back until 3:30 PM -- a full hour late. Meanwhile, I watched multiple people who checked in after us walk right in before us. No explanation. No apology. Nothing. Just complete disregard for our time. When we finally got seen, everything felt rushed, cold, and sloppy. They used what felt like a basic, non-professional camera to take photos of my child's teeth, which only made the whole appointment seem even more careless. And to make things worse, it looked to me like they had tools sitting out in the check-in area, which gave a terrible first impression and made the office feel completely disorganized. And the worst part? The orthodontist told me my child needed braces first and then the extra tooth removed. But every other dentist, orthodontist, and oral surgeon we spoke to afterward gave the opposite treatment plan -- that the extra tooth should be removed first, and then braces. Hearing completely opposite opinions made the whole situation feel even more frustrating and made me lose confidence in this office entirely. There was no clear communication, no reassurance for my child, and no sense that anyone cared about how stressful this was for us. In my experience, this establishment is horrible -- disorganized, inconsiderate, and not somewhere I would ever trust with my child again. I left furious, disappointed, and determined never to return. If you're a parent, my honest advice is this: go anywhere else. Save yourself the stress, the confusion, and the wasted time.

This place shut down with NO notice and left me with temporary crowns in my front teeth . No notice…read more, the work that was done was done illegally (insurance said my work was never approved and never should have been done ) . Thank god they closed down , unfortunately for us who have Medicaid have no options . No one accepts healthplex.

Don't ever ever ever go here. After weeks of waiting they cancel appointments on the day of...over…read moreand over and over again. One assistant banged into me and flirted with the doctor so that neither was paying attention to me and their care was not complete. Too many issues to write about. Go anywhere else if you know what's good for you.

I went here as a kid since I was first able to go to the dentist actually and I stopped going here…read morebecause my mother needed to move and it was to far. However that's not the real issue. I shouldn't have been going back to Kotlow after the very first visit. My brothers shouldn't have neither. I am now 21 years old and I am still beyond traumatized to go to the dentist. This man "dr" kotlow held me down with his hand on my chest and told me not to cry as I was in agonizing pain from a procedure of caps being put in and I had no lidocaine. Mind you I was around like 5-6 and I'm on the freaking spectrum. I'm autistic so I was panicking cause of the pain and the noise and this dude was yelling at me holding me down. You should be ashamed of yourself. And I hate seeing you respond on everyone's comments trying to make yourself look like and angel kotlow. You know what you did to me. That's why on Google when I rated this same exact rate you said absolutely nothing to me. Because you know you are a sick cruel man. The only thing I can say for anyone possible reading this. DO NOT TAKE YOURE CHILDREN TO THIS PSYCHO! And if your children are seeing this horrible man... if they say something like this believe it because it's 100% freaking true and it could ruin your kids mouth in the future. And if you're reading the Kotlow I know you remember me and definitely remember this. And just know this won't go away. I plan on taking this to court eventually. You should be disgusted with yourself kotlow.

Very thankful that we found Dr Kotlow. It took us almost a full year of difficult breastfeeding to…read morefinally decide that we should be seen. I'm so glad we did come in! My daughter had multiple ties and we were able to get them revised right there. Difficulty with having to hand my daughter over to the treatment team with no option to be in the room with her. I'm very grateful for everything the office did to make the procedure happen that day though!

the office manager is rude and racist she is not compassionate and doesn't care one bit about the…read morecare of the patients! so jot go here it will be a horrible experience DrGallo made this office amazing and now that she is gone it is nothing but a disaster and horrible they biolated my hepa laws and werw extremely rude and embarrassing I never in my life had such an experience like this

We love Dr. Kristina and her team! We've been patients for 4-5 years and have recommended…read moreSouthwoods to countless families. First and foremost they make my children feel comfortable and safe. The entire team is patient, kind, and calm. The atmosphere is child-friendly yet modern and clean. We have been offered services such as fluoride, that are not covered under our dental insurance, since we do not have fluoride in our water we always decide to add that service on. The charges are consistent with median for the area and are affordable. Children of the same family are in the open concept space together, yet separate. There are TVs, fun colored exam gloves, painted ceiling tiles, sunglasses under the bright lights, and coins earned for prizes. I wish I could come here for my own dental needs!

My daughter's filling from Troy Dental Kids fell out immediately after we left the building. 3…read moreweeks later when her appointment arrives to fix it and Troy Dental Kids texts me 45 minutes prior to her appointment to "reschedule". I called them for an explanation and was told the laughing gas shipment was late but we had declined using nitrous oxide more than 2 weeks prior when we were told it would be $200. I reminded them of this but for whatever reason they still want to reschedule her for 2 weeks from now. I would not recommend bringing your child here unless you want to go back multiple times repairing fillings and deal with multiple cancelled appointments. Horrible customer service and I'm fed up.

this office in on the corner of River st and Broadway in Troy overlooking the river. The kids love…read morethe friendly staff , comfortable office,high tech equipment, and cool views of downtown with for younger kids overlooking River st. Make an appt and see how much your kids will love this dentist office!

I have had a couple of root canals with very little pain, everyone here is very courteous and…read morefriendly. One of the best dentists I have ever been to. Has always taken as much time with me as is needed and always tells you what is best for your situation. I am so glad I go here.

A very professional, well-run dental practice. Staff is very friendly and courteous…read more I practically begged for a root canal on a molar that was killing me, but Dr. Angela could find nothing wrong with the tooth so she would not operate on it. Sure enough it turned out to be referred pain and the real cause of the pain, an adjacent tooth, revealed itself a few days later. The problem was attended to with a root canal and now I am thankfully pain-free. In sum I can honestly say this is a dentist who is not putting his or her interests ahead of yours. Highly recommended.

Very satisfied with the care I received. The exam and cleaning were extremely thorough. I've…read morerecommended this office to all of my family and friends.

Good dentist but they either need to hire more hygienists or not take new patients. Had a cleaning…read morein Jan 2023 and going to be out of town so now it's moved to Aug 2023.