The ice cream was great specifically chocolate and red velvet. Reasonable wait time considering the time needed to make the role, and enough place to sit and wait. Best part is they also have online orders. The place is kept clean and visitors have option to dine inside or they can choose to sit outside in the benches (good for summer). There is limited parking space available as well. read more

When we came in the place was empty, there were four teenagers behind the counter just hanging out. This didn't seem like a problem at first, but even after we placed our orders (which was for four ice creams by the way) only one employee started working on it. When we sat down at our table we had to clean up a mess ourselves from the previous guests. I had the "strawberry shawty" and it was fine, but the flavor was somewhat dull. read more

Where's the Scoop is a must-visit if you're in downtown Alpharetta. They specialize in rolled ice cream, and it's just as fun to watch them make it as it is to eat. The ice cream is fresh, creamy, and the flavor combinations are creative and delicious. The shop has a great vibe and is perfectly located for a treat while exploring the downtown area. Whether you're out with friends, family, or on a date, this is the perfect stop to cool off and enjoy something unique. read more

Where's The Scoop - Bubble Tea Near Me - Alpharetta, Georgia

Some interesting ice cream here where they scoop out interesting flavors into a skillet and scoop it out moving in with berries or whatever you like onto a what looks like a tortilla rolled up Very interesting and yummy read more

Love the idea, not a fan of the execution. Very chaotic ordering system- a few customers attempted to use the electronic kiosk and their orders never were prepared. A big too long of a wait time after ordering. Ice cream had okay flavors, the mix of toppings was fine but all in all I would not be back. The fluorescent lighting was very harsh and made it feel like a bar that was trying to get people out at the end of the night. Our ice creams ended up being deciding- mostly whipped cream to cover that fact that each cup was maybe halfway full. read more

Where's The Scoop - Bubble Tea Near Me - Alpharetta, Georgia

We've been to this ice cream place a couple of times and it's decent, but not our favorite. The wait time is really long, we waited about 15 minutes just to get our ice cream. There also seems to be confusion when orders are called out, since they shout the ice cream instead of your name. On top of that, there were a lot of fruit flies, and it felt like I was fighting them the entire time. read more

Super rude staff. Walked in to order on a Friday night and he told me they were closed and then proceeded to whisper to the other employee right in front of me. read more

Save your self the trouble and just go to Coldstones. So our ordeal with this place started with parking. When we pulled up, there were only 3 parking spaces for this place and it was difficult to tell that the lot belonged to them without pulling all the way into the lot. When we arrived we ordered. I got the birthday cake icecream and my husband got the Dubai Delight. When ordering I asked if the image on the menu was Birthday Cake ice cream, the server Kiana said no, they were AI images that the owner found. Which left me to wonder why would they not get pictures of their actual product for the menu. Should have been my first warning. So I ordered the ice cream and the description said vanilla ice cream with with whipped cream, cake crumble and rainbow Sprinkles. It took forever to get the ice cream, I would estimate at least 15 minutes. When I saw them making it, I assumed it belonged to someone else because they put chocolate drizzle on top. I actually said out loud, I hope that's not mine. And then they put m & Ms on it. All of this would be fine, for someone who likes chocolate, I hate chocolate. They said it was mine, so I decided to try it because I already bought it. I could not taste the cake pieces so I thought, this was a mistake, they must have mixed my order with someone else's. I went back inside and let Kiana know that I think I got the wrong order and that this was not the birthday cake ice cream. I said it was missing cake pieces and the description mentioned nothing about m and Ms or chocolate drizzle. She said they put cake pieces in there, they weren't. She offered to sprinkle more on top, I didn't want it because it wasn't just the cake pieces, it is the fact that it is a completely different ice cream than what I ordered and what was described. My husband said he liked his ice cream. He likes everything though. read more

Over priced for the amount of ice cream and toppings we got. Pretzel in salty sailor's were stale . Milk tea- I ordered lavender grey and it's the worst drink I ever had in my life. Taste like syrup on ice with no tea . Split in two cup with lots of ice still doesn't help. Won't be back . read more

Where's The Scoop - Lavender Grey milk tea - Bubble Tea Near Me - Alpharetta, Georgia

They were so understaffed. People had been waiting for more than 45 minutes for their orders. We got tired of waiting and asked them to cancel our order. So they moved our order up to be made next. But rolled ice cream was underwhelming. Boba tea was too sweet and boba was hard. I'm never coming back here although I felt sorry for the 2 people working so hard. read more

Down town Alpharetta has a couple of ice cream places and this is one of them. Here they make the ice cream in front of you... mixing it up with flavors, spreading it out on a cold stone, then scraping it up into rolls and putting it in a cup. Parking kinda sucks down in this area of Alpharetta as a whole. Not just for this location but all over. It was late though and we found a spot. My kids got ice cream... my youngest got cookies and cream and my oldest got vanilla. They liked it. It is a cool little spot and it is fun to watch then make it up. The flavors are limited, the location is smallish, and the teens behind the counter were not really interested in the whole customer experience. It was late though and I think we walked in just before closing... so I'll give them a pass. They are just kids. They got it all done and my kids liked it... so that is what matters. read more

See all

I love going to Where the Scoop for their rolled ice cream. It starts as a liquid they freeze it and roll it I love lMkngo with whip cream and white kisses on it They also have bubble teA! read more

See all

This is the best ice cream store in Alpharetta Georgia!!!! Everyone should always come here because they have the best customer service and they are very sweet and caring. And they are considerate of people with allergies, gluten free people and people that are vegan. And it's a quiet place with a little bit of talking and has music. I wish there was ten star option because i would have put that. read more

See all

Just found this spot in downtown Alpharetta, GA--a must-visit for ice cream lovers! Their cotton candy and wildberry lavender rolled ice creams were dreamy, and the butterfly citrus tea is a refreshing must-try. read more

See all

It's about 95° outside. So of course I need ice cream. I saw this place as i was looking for parking in downtown Alpharetta. Once I parked, I was pleasantly surprised by the cozy, yet modern design. It doesn't immediately scream "ice cream shop " but certainly makes you want to sit and stay a while. It's small but ha perfectly placed benches and tables to accommodate a small crowd. We were greeted immediately and after taking some time to look over the menu decided on 2 of the vegan options. My selection was delicious, one of the best I've had in quite a while. We sat and enjoyed our ice cream and noticed that everyone received a warm welcome and thanks. It was a pleasant stop and delicious vegan ice cream. read more

Here's a somewhat hidden gem in the downtown Alpharetta area. Tucked away behind Smoke Jacks BBQ and Taffer's Tavern, this place offers a number of unique flavor combinations hand mixed and rolled in front of you. I decided to try the Banana Puddin' ice cream. It was fun watching the mixologist create the ice cream rolls from scratch. It was even better tasting the ice cream. My ice cream tasted just like banana pudding with the classic banana, Nilla wafers and whipped cream flavors. It's definitely worth it to get the larger regular size. I'm sure I'll be back and bring my family. read more

See all

A friend of our daughter works here so we decided to give it a try after lunch, ice cream was great, it was great to see all these teenagers working hard giving great service to customers, if in downtown Alpharetta definitely worth a try read more

I'm so happy they opened a second location in Alpharetta!! The other location is in Roswell and I also enjoyed that one too. I came and got the salty sailor and it was delicious!! WTS is a little icecream shop that also serves bubble tea. You pick your choice and they make rolled ice cream for you with toppings. The icecream was so creamy and just the perfect amount of sweetness to me. I loved the topping choices. Since the restaurant is fairly new, it is pretty clean and inviting. There's a few chairs to sit and eat but it seems most have taken it to go. The service is so nice and fast. They answered all my questions and gave me time to decide on my order since there's so many to choose from. This restaurant is just off the main strip of the busy area and easier to find a parking space versus parking down town and then walking. read more

See all

A friend took me to Where's The Scoop as part of a surprise day, and I was really excited when we got there because I hadn't yet tried the infamous rolled ice cream! This was also my first time in downtown Alpharetta, and I was so impressed with this adorable area of town. The shop is nice and clean, with simple but cute decorations. They have some indoor and outdoor seating available. They also have a good amount of parking around them, which is nice! They have so many flavor and topping combinations, both on menu and build your own! It was so hard to decide, but I went with my old faithful flavor combination of Oreos and cookie dough, and it was SO GOOD. I'm also really impressed that they source their milk from Georgia. I highly recommend visiting Where's The Scoop for a fun and refreshing take on a classic treat! read more

Where's The Scoop - a cup of ice cream with cookies and whipped cream - Bubble Tea Near Me - Alpharetta, Georgia

Where's the scoop? More like where's the customer service. The place supposedly closes at 9:00pm but on a whim decided to close at 8:45 with customers literally waiting outside to enter and they closed the door in their face . I understand that maybe to finish all the orders you may run after 9. However they could ask everyone to collect the order and leave. Not leave half a party of customers outside waiting on everyone else with the poor excuse that orders would run until 9:30 It's a glorified Coldstone with a preset menu-it's not brain surgery- they should be able to handle 5 more orders All our party was out by 9:05pm Super rude and overrated - Go to Kilwins Also no trash cans outside To kick us out and have no trash cans - do you want us to litter ? read more

I've given this place many chances for their boba/milk tea drinks. No. 1 the bobas itself are stale. No. 2 their milk teas have no guess what? TEA! there is no actual tea so why do false advertisement? In fact, they use syrups (gross). So, because of this when they remade my drink my drink looked exactly like milk and tasted like they just put surgar in it and that's it. This renders two questions: Why would you want to even do that? It's not that hard, people, to make actual milk tea. And why would you sell milk tea when your main theme is ice cream? FOCUS ON ICE CREAM. I've also seen the way the workers rush to make the drinks since they are so busy trying to do other stuff. Never knew one that could steep so low and cut corners this bad. read more

If you are in downtown alpharetta, do not miss out on this place!! The ice cream cups look deceivingly small, as well as the cool process of watching it be frozen and rolled in your eyes--it doesn't LOOK like a lot until you start eating... then you realize it's a lot! Not only that, the naturally sweet ingredients J.C. (the owner) pushes for in her recipes are SO DELICIOUS! Not too sweet, doesn't leave you feeling groggy, but gives you the great satisfaction of a great cup if ice cream!! I got the Coco crumble; it's a beautiful mix of chocolate and coconut topped with strawberries... a girl's dream come true!! Even my mom loved this ice cream, and she's very particular. If my mom likes it, then it's a really special place. JC is a lovely woman and took time to chat with me and my mom. She's running a lovely business, and we can't wait to stop by again! PLEASE stop by this place and treat yourself! JC will take great care of you! read more

Where's The Scoop - Coco Crumble, Coconut Milk Latte - Bubble Tea Near Me - Alpharetta, Georgia

PRO TIP: This place is closed on Mondays...found that out the hard way. We obviously came back another day and loved this fairly new addition to downtown Alpharetta. We were able to park right in front of the place on a weeknight. The space is new and has a modern farmhouse vibe. The line loops around and you order and pay first, then continue down the line to watch your creation made in front of your eyes. The menu has other things on it beside rolled ice cream. There are milk tea, coffee, and boba drinks. The ice cream has pre-made combinations, or you can create your own. The prices are not bad for a trendy concept in a trendy area. The ice cream is good and tastes natural. There was no issue finding a table either inside or outside. read more

Ambiance...service slow, employees not friendly, atmosphere was not inviting. Food was yummy. read more

I loved it! Great place and the rolled ice cream was amazing. The perfect walk across the street to listen to some music while taking it easy on a park bench. read more

Great location and good service!! Will come again for sure. Red velvet was yummy. Bubble tea is good. Ample space for seating with nice ambience read more

Where's The Scoop - Red velvet & Birthday cake - Bubble Tea Near Me - Alpharetta, Georgia

We waited 20 mins in line and after being inside, they didn't take our order because it was 9 before they got to us. Bad business practice. Will not visit again, even if the ice cream is good. We had 4 and 6 year old kids wanted ice cream and they still wouldn't take our order. read more

We stumbled upon this place trying to find some hot coffee on a very cold January afternoon, and it was unfortunately closed, but the owner just happened to be walking in and offered to get us coffees anyway! Very cute place, and the owners are incredibly sweet and friendly. Our americano coffees were from a local roaster and just perfect...smooth and velvety! While the owner made us coffee, we learned that they make all of their ice cream in house and using very simple ingredients...milk, cream, sugar :) Very lucky to find this gem in a very busy part of town!! Highly HIGHLY recommend this place!!! We'll definitely be back next time we're in downtown Alpharetta!! read more

We went here on a whim after lunch one day. We didn't know what to expect, but absolutely loved the rolled ice cream! It was so light and creamy, and also fun to watch them make it. There's a little glass window to watch are your ice cream is being rolled. I got a refreshing berry flavor and my husband got an espresso one, and we were both impressed! The shop is cute and modern, but I'd also recommend taking your ice cream out for a walk around town. This is a great post-lunch or dinner stop, or just great for a snack break. I'll definitely come here again! read more

Where's The Scoop - Bubble Tea Near Me - Alpharetta, Georgia

I really liked it, the ice cream was delicious. And the menu they had was good. When we arrived, we saw many people lining up before us, but the ordering was very quick, except that we needed to wait for about 15-20 minutes for 4 ice creams. It was worth it, because the ice cream had great presentation and great flavor. We look forward to going back there. read more

See all

They have a wide selection of ice cream flavors, coffees and teas. Unfortunately, we came just for coffee and were told they were out.

I have been coming here for the past 2 years, after the new ownership the quality and customer service went out the window. Downtown Alpharetta has always been our go to for bubble tea but as of lately the customer service is not the same and the management team just seems lost when I come in. Not to mention read more

Beautiful Saturday afternoon, high foot traffic, yet ownership left two young kids to fend for themselves. Decent ice cream. Not worth a 40 minute wait. read more

We ordered chicken and fries. Both were outstanding. The staff was very friendly and accommodating. I will return.

Terrible customer service Waited nearly an hour for the ice cream Ice cream tasted watered down Will not be returning read more

I originally tried Where's the Scoop in John's Creek via a Yelp event. It seemed great, and the owners were just beginning, so they were still humble. I then went to the Alpharetta location over the summer. One lady, and the place was busy. She couldn't handle it and to no fault of hers. I assumed she called the owner because he came in. He was not the same humble and kind boy that started in John's Creek. In my opinion, it seems the success of the business has removed his humble customer service. Nonetheless, we didn't hold the hour long experience against them. I went back again last week, and now I'm probably not going to go back again. The thai tea had cinnnamon in it, Gross (for me)!!!!!!!!! The boba did not taste fresh. First time my kids commented on freshness of the tapioca. That's saying a lot. Parking is super difficult if you come on a weekend night. Inside, the venue is roomy and big for an ice cream/drink place. read more

The House Milk Tea was way too sweet, we ordered regular ice but the sweetness made us want to vomit during the first few sips, you could feel the sweetness going down your throat with that disgusting feeling, the tapioca balls were very nice I enjoyed them. Threw the whole thing away after picking out the tapioca balls, couldn't bare to drink anymore of it, I could literally feel I was going to get diabetes. read more

I would give this zero stars but I can't. They were very unfriendly and never was a smile shown to a customer. The girl at the register after we paid just walked away and didn't say anything. The music was not great especially for an ice cream parlor. The service was terrible and so slow. I get having a fun time at work but you should also do your job. It took 30 mins for me to get my ice cream and another 10 mins (which I had finished mine) for my Dads to come out. The ice cream was ok but the whipped cream on it was warm which was gross. In all, this place has terrible management and a very unorganized system. None of the ice cream came out together for groups and even people behind got theirs before us. It was very upsetting. I believe this place could do well with good management, organization, and a service seminar. I have worked in customer service for years now and this was beyond sad! read more

Our family stopped by for bubble tea and ice cream and we were blown away by the flavors, the quality and the overall atmosphere. I don't know if it was the owner or manager who cared for us but he was just incredibly kind and informative and very passionate about the delightful and fresh treats they were making. We got the taro and strawberry milk teas with crystal boba and lychee and regular boba. My 11 yr old got the pina colada rolled ice cream. All of it was just excellent. We will be back to try more! read more

Where's The Scoop - Strawberry with lychee jelly and crystal boba. Lychee jelly is my new favorite! - Bubble Tea Near Me - Alpharetta, Georgia

See all

A cute place to get some desserts in the Alpharetta area, the store is pretty hidden behind other restaurants - so keep a lookout for it! I ordered the WTS Milk Tea (right) and my friend ordered a Chai Brown Sugar Milk Tea (left). I enjoyed my drink a lot, not too sweet and a perfect ratio of tea to milk. My friend was surprised with how her drink tasted, she loved the flavor! read more

Where's The Scoop - Bubble Tea Near Me - Alpharetta, Georgia