At first glance, this First Watch location has a really nice atmosphere, but unfortunately the…read moreservice completely overshadowed the experience.
We arrived around 11:00 AM, and the restaurant was fairly empty. There was no host at the front, and after waiting, someone who ended up being our server, Ixtchel, finally noticed us and slowly made her way over with very little sense of urgency.
Despite there being plenty of open seating, we were initially seated right next to the kitchen, where pots, pans, and dishes were constantly clanging while the staff appeared to be cleaning up from the breakfast rush. I asked if we could move to another table farther from the noise so I could actually enjoy my meal and conversation with my guest. We were moved, although it certainly did not feel like the request was welcomed.
Unfortunately, the service only became slower from there. It took quite a while before we were even offered coffee or water, which was surprising considering how empty the restaurant was. When our food finally arrived, it was missing items from our order.
Once that was corrected, we essentially never saw our server again. We eventually had to stop another employee walking by just to ask for water, and thankfully that server took care of us immediately. More time passed before Ixtchel finally returned with the check.
The atmosphere is great and the food was decent, but the service we received was not acceptable. What stood out most was the lack of attentiveness, urgency, and basic hospitality, especially in a restaurant that was nowhere near busy at the time.
With all of the road construction around this location already making access more difficult and potentially reducing customer traffic, you would think providing excellent service and making customers want to return would be an even bigger priority.
Unfortunately, based on this experience, I would not recommend this location and would personally choose another First Watch in the future.