My furnace went out on Monday after the big snow/ice storm on 01/25. They representatives on the…read morephone and person were excellent. The repairman, Walter, was friendly and thorough. He explained everything that was going on with my furnace. I highly recommend Air Service of WV.

From initial phone call to the initial visit, this team's service was excellent…read more I called on a Thursday, before Thanksgiving week. I knew I was pressing my luck. My phone call was friendly, the service scheduler worked to make my request of a Friday morning (the next day!) service call happen. I wanted an annual maintenance contract and their's was a fair value. This includes a pre winter and pre summer HVAC system check with 10% discount on any extra labor or parts for the duration. The serviceman and his helper were professional, jovial and communicated thoroughly throughout. I'll report back once the initial year is complete and will result in a renewal if it works out! My inclination is that all will be good! Highly recommend based on initial call and service.

When I called Aretta, I was so frustrated with HVAC companies. I look forward to the day when my…read moreown company is so incredibly successful that I too can ignore and not get back with a potential customer that only wants to give me their money. This problem is way to common in the HVAC industry and you often feel you've won the lottery when your phone rings. This WAS NOT the case with Aretta. I got a return call the same day within 2 hours and a service call the very next. The Tech was professional, friendly, helpful and honest. This is a family-owned and local company that doesn't act like they're doing "you" a favor when they show up. Call Aretta first and save yourself some frustration.

Needed someone to fix our AC. Came out within an hour of me calling. He had to order a part which…read morehe did that day and kept me updated throughout the process. Always answered when I called and always got back to me promptly when he said he would. Did the work for the original quoted price. Great service.

I would highly recommend Chase and his company. Called at 7am and had hot water 2 hours later…read more Extremely knowledgeable with water heaters. Took addional time to explain the special mechanics and additional safety feature mine has. Even changed out my attic light bulb. Kind and professional.

Z+M was very quick to respond to my project. He sent scheduling and pricing information right…read moreaway, and asked for pertinent repair information. He arrived the same day, within 2 hours. He diagnosed the problem, gave me an estimate, and sources the parts we needed the same day.

Zach the owner was very responsive. I contacted two other companies who didn't call back in a…read moretimely manner. He did immediately. He re-diagnosed my system which is 20 years old (AC). Another vendor attempted to tell me they could not find any problem other than the system is old. Zach determined it need refrigerant and some cleaning in the coils and said it should last me a few more years at the least. The other vendor wanted to sell Me an overpriced system. I appreciate his honesty. He fixed the system quickly and there have been no problems for weeks now. I waited to provide a review to make sure the work was done well. It was

When our air conditioner failed during the hottest part of the summer, we contacted several HVAC…read morecompanies in the area. Absolute Heating & Air stood out immediately. Brandon was the most prompt, thorough, and professional service manager we worked with. He quickly diagnosed the problem, took the time to explain everything clearly, and presented several replacement options without any pressure. We felt informed and confident throughout the entire process. The installation team was equally outstanding. They arrived on time, were courteous and professional, and the installation went seamlessly. They treated our home with respect, answered all of our questions, and made sure everything was working perfectly before they left. Our new system has been performing flawlessly, and we couldn't be happier with the results. Their pricing was also very competitive compared with the other quotes we received. If you're looking for an HVAC company that is responsive, knowledgeable, professional, and truly cares about doing quality work, I highly recommend Absolute Heating & Air. They have earned my trust, and they will be my first call for any future HVAC needs.

Spoke with Brandon and he is working hard to help resolve an ongoing issue with our furnace…read moreInducer. Even reached out to Manufacture and is requesting the newest inducer be shipped to them rather than just ordering locally to help avoid any further issues once replaced.

They did a good job. Fixed up a couple plumbing issues in our house. Though I didn't receive a call…read moreor text back about an estimate for something else I wanted.

Excellent professional and I will definitely use again! Highly knowledgeable good prices and…read morecleaned up everything when do be Meticulous

Initially, my interaction with Hunley was good. A technician (Nick) found an issue with a hose that…read moreconnects to my furnace. A small piece of plastic was lodged inside, which Nick removed. He was thorough, knowledgeable, & friendly. He even took the time to share a tutorial on how to read and understand my furnace error codes. His visit cost $186.40 & my furnace was blowing warm air again. However, about 6 hours afterwards, my Nest gave me a "critical error" alert that said there was a severe problem with the furnace running while the temp inside the home decreased. I immediately informed Hunley about the problem. On 4/17, the owner (Brian) was due to arrive at 10am. By 11:30am, I was told he was stuck in traffic. We rescheduled for him to return at 4:30. He arrived late in an unmarked truck. After the initial introduction, his first question to me was to ask about which church I attended. I was alarmed by his question, so I redirected his attention to the problem (my furnace). After about an hour, Brian said that he thought the circuit board was broken. He also described other scenarios that could explain why our furnace wasn't working correctly. He suggested that the furnace needs to be overhauled completely, even suggesting that it would require moving it outside since repair is very labor-intensive. His communication of this alleged problem with our furnace was not persuasive, clear, or understandable. I asked Brian why his diagnosis was so different than his employee's diagnosis a week prior (i.e., when Nick visited). His response was, "he's only got 3 years of experience & I have 12. I also own this company, so there's that." I was uncomfortable with this response and I found it strange to take such a defensive position- especially since it's rather degrading to his employee. Brian also said that he doesn't spend much time on service calls and, instead, spends most of his time in the office. This evidence undermines my trust in his competence and/or skill. To move forward, I needed more information from him before I agreed to the investment he was asking for (e.g., the cost of labor was described as "at least $1,200"). I was asking another question when Brian suddenly said, mid-sentence, that he needed to get home to his family. He then picked up his bag and left. He left with an abrupt "I'll issue a refund for everything" & drove away. About 20 minutes later, I received a text from Brian that acknowledged his unprofessional behavior & offered an apology. He also stated that he's "going through a lot right now" as an explanation. By his own admission, Brian was grossly inappropriate. Blaming your personal problems or your customers for your shortcomings as a business professional is a reflection of poor character. I rejected his offer to perform future services for free because I do not feel safe with him in my home and would not trust his work. In response, I feel compelled to share my honest account of experiences with this company in hopes of warning other homeowners in Morgantown. I also found out that Brian contacted other HVAC COs to see if they had me as a customer. We reported this behavior immediately. We no longer trust Hunley HVAC or the owner's business practices.

I wouldn't trust anyone else with my heating service except Brian an his crew. Met Brian when first…read morestarted out he's family oriented helping families in need.