Disappointed 18 year customer. I have been a previously…read moresatisfied long time customer of HE Neumann, but that all changed in December of 2025. I had routine maintenance on my 2 year old Carrier furnace and afterward, it would not work. This became a two month headache of failed attempts to diagnose the problem, freezing cold nights trying to sleep, an expensive bill for all of the unproductive service calls and mostly a deep impression of indifference on the part of the company. Perhaps they are so big now that a residential customer is unimportant. Their claim of 100% customer satisfaction guaranteed was no part of our experience. Aside from one individual who attempted to help us, management has been silent and indifferent. This company feels just like every other company these days who has outgrown their need to listen to and help a customer. I will pay our expensive bill that took two months to generate before a solution was found and even then it is not conclusive that the AC will work in the spring. Please if you are looking for a heating and cooling company, consider this experience of ours. Sadly this company does not focus on customer service as they once did, we are extremely disappointed. Jamie Braunlich Wheeling, WV

H E Neumann has been around for a long time. Three generations of my family will call no one else…read more We even have their name and phone number on the furnace. My mom died 12 years ago, and wanted to make sure I knew who to call! Thanks, Mom, and thanks H E Neumann.

My furnace went out on Monday after the big snow/ice storm on 01/25. They representatives on the…read morephone and person were excellent. The repairman, Walter, was friendly and thorough. He explained everything that was going on with my furnace. I highly recommend Air Service of WV.

From initial phone call to the initial visit, this team's service was excellent…read more I called on a Thursday, before Thanksgiving week. I knew I was pressing my luck. My phone call was friendly, the service scheduler worked to make my request of a Friday morning (the next day!) service call happen. I wanted an annual maintenance contract and their's was a fair value. This includes a pre winter and pre summer HVAC system check with 10% discount on any extra labor or parts for the duration. The serviceman and his helper were professional, jovial and communicated thoroughly throughout. I'll report back once the initial year is complete and will result in a renewal if it works out! My inclination is that all will be good! Highly recommend based on initial call and service.

You need to use this company for your fireplace/chimney needs…read more Karen did a superb job in scheduling my chimney cleaning within two weeks of my initial phone call. Shane did a great job cleaning my chimney and expertly explained the reasons for chimney fires, spark arresters and smoke draw, hence the reason for annual cleaning! Professional, personable and priced right!

These guys do great work. They put a chimney cover on for us and now they're working on our…read morefireplace and even offered to put up a gutter that got blown down by the wind for no extra charge.

Did not repair system and would not negotiate invoice, after we were forced to go to another…read morecontractor.

They mess up so bad. They will come back 20 times to fix up their fuck ups and still won't get it…read moreright

Prior to today, I had never seen a master electrician at their craft. I received a recommendation…read morefor Lawrence's services recently due to needing GFI's installed from another local business and had a small additional issue needing diagnosing. Lawrence was able to be scheduled quickly and he provided great service throughout his service call. In the end, the price he quoted was incredibly fair for the amount of work that was done. I highly recommend his work if you have an electrical issue needing an update or fix.

New roof, soffit & fascia replacement. Very pleased with the outcome. Definitely would recommend…read moreand will contact Adam for additional work in the future!

Came the same day to fix our drain clog. It was too far down the line to fix ourselves…read more Professional, quick, answered my questions. Highly recommend!

Don Shriver 's Video Drain Service cleared a large clog in our garage drain. Mr. Shriver quoted…read morethe price upfront. The technician arrived within two hours of our call, quickly identified the target area, and released the clog within minutes. He jetted the pipe and problem solved with no mess. The work quality was exemplary! These guys are at the top of their game: prompt, professional, highly skilled, and have the right equipment to get the job done. Don Shriver's Video Drain Service does an outstanding job - We highly recommended!

When our air conditioner failed during the hottest part of the summer, we contacted several HVAC…read morecompanies in the area. Absolute Heating & Air stood out immediately. Brandon was the most prompt, thorough, and professional service manager we worked with. He quickly diagnosed the problem, took the time to explain everything clearly, and presented several replacement options without any pressure. We felt informed and confident throughout the entire process. The installation team was equally outstanding. They arrived on time, were courteous and professional, and the installation went seamlessly. They treated our home with respect, answered all of our questions, and made sure everything was working perfectly before they left. Our new system has been performing flawlessly, and we couldn't be happier with the results. Their pricing was also very competitive compared with the other quotes we received. If you're looking for an HVAC company that is responsive, knowledgeable, professional, and truly cares about doing quality work, I highly recommend Absolute Heating & Air. They have earned my trust, and they will be my first call for any future HVAC needs.

Spoke with Brandon and he is working hard to help resolve an ongoing issue with our furnace…read moreInducer. Even reached out to Manufacture and is requesting the newest inducer be shipped to them rather than just ordering locally to help avoid any further issues once replaced.