We purchased a new refrigerator directly from WHIRLPOOL because we wanted to make sure that we were dealing with the manufacturer. We believed we would get better service than if we purchased thru a store. WRONG!!! This has proven to be a big mistake. There's been multiple issues with this refrigerator since we received it. They had parts for each of the issues replaced I will give them that. Unfortunately, the issue with the water draining from the ice maker and ice wedged in the trap door isn't fixed. They delivered the refrigerator with a dent on the inside and parts that were reused And foam insulation coming out of places it wasn't supposed to be in to start with. There's not much quality control from what we've found with our refrigerator. ANYTHING TO MAKE MONEY AND NOT TAKE CARE OF THE CUSTOMERS AFTER THE SALE! read more

TLDR: Whirlpool Inside Pass may look like a good deal on paper, but what you're really signing up for is weeks of wasted time, empty promises, and a company that can't even honor its own words. If I could do it over, I'd go with Best Buy or Home Depot, where customer service doesn't feel like a sketch comedy routine. I ordered four large appliances through Whirlpool Inside Pass on May 22, with all items marked as in stock and an estimated delivery date of May 29. I received no updates or communication, yet planned my schedule around the delivery. The appliances never arrived. What followed was four weeks of delays, misinformation, and runaround. Each time I contacted customer service, I was given a new delivery date--June 3, June 6, June 10, June 11, June 12, and so on. I repeatedly asked if a single item was holding up the order and offered to remove it. The answer was always "No, your order is still processing." Eventually, I learned that every rep I spoke with had misled me--the order was never ready to ship because one appliance was still being built on the assembly line. To "make things right," Whirlpool offered me $439 off the order. I accepted. After all, that felt like a fair gesture considering the massive inconvenience. Then came the punchline: in a follow-up chat, I was told they actually meant $43.90. Not $439--just one-tenth of that. But don't worry, after a 20-minute phone call, they generously bumped it up to $63--because nothing says "customer appreciation" like haggling over your own written offer. In total, I spent nearly a month without appliances, including multiple weekends at the laundromat (at $30 total), taking time off work, and rearranging my schedule for deliveries that never showed up. The appliances finally arrived on June 23, almost a full month late. At this point, the entire experience felt like a poorly written sitcom--but I was the only one not laughing. read more

For anyone reading this, DO NOT purchase direct from Whirlpool, even if you get a little cheaper price and delivered faster than say a SAM's, Best Buy, Costco, or Walmart. At least those entities will honor their return policy unlike Whirlpool direct. We were going to purchase from Costco, but the Whirlpool type my wife wanted for the home wasn't available for almost two weeks, and we couldn't wait that long, so we checked online at Whirlpool. Whirlpool had it available for delivery in 3 days, with number of discounts and free delivery. Sounded like a great deal, but I learned my lesson. I saved about $100 and week and a half this way, instead of Costco, but ended up with a lemon. I figured no problem, since it has been only 7 days, and the website said 30 day return policy. When I called I got a different story. The return policy is only for unused factory defective product. What is the point of a 30 or even 60 day return policy if you will not honor that policy, and have a bunch of hidden clauses that really means, you don't get to return it after day one of using it. Who buys a refrigerator and then doesn't use it for 30 days? What a joke. I will never purchase direct from manufacturer again. Costco would have replaced it no matter what, and they also give a 5 year gaurantee, unlike Whirlpool direct which is only 1 year. Don't buy direct from Whirlpool! read more

Great appliances bought washer/dryer not one complaint from hookup to electric bill. thanks whirlpool

We bought all new appliances directly from Whirlpool. The refrigerator has not worked properly since the day they brought them. It took us three weeks to get the repair man here the first time. He did not fix it! Took two more weeks to get him back the second time, he did not fix it! He said he will be back in a week with the part that he THINKS MIGHT fix it. We've lost a few hundred dollars worth of food, and three days of work to be home for the delivery and repairs. The manufacture refuses to replace the refrigerator! They were however extremely apologetic and offered me a free six-month extended warranty on my refrigerator that has NEVER WORKED. read more