Andrea took great care of my 2 dogs and 2 cats while we were out of town. They were happy and not…read morestressed out when we got home. Any time I've boarded them while we travel they all seem stressed and very upset when we return to get them. We will be calling Andrea to take care of our babies from here on out!!

From the owner: Owner operated. I own the company and I do all the visits by providing pet care in your home while…read moreyou are away. Southern Comfort Pet Services has been serving the Lexington area since 2010. I am a Certified Veterinary Assistant with a lifetime of experience working with dogs, cats & birds. I offer "care, kindness and companionship." Affordable, competitive Rates! Being able to offer your pets the comforts of their own home while you're away leads to a happier, stress- free pet when you return. I spend quality time with your pet. I do not just fill their bowls and leave. I am 110% dedicated to providing your pets with the ultimate care and companionship. I am a non-smoker. I have no "per-pet" fees, no "key return" fees and no additional "holiday" fees.

Our poodle has been cared for and entertained by the excellent staff at Specialty since 2021…read more Maggie is always happy & has a great time at her weekly playdates. She loves the staff and always makes dog friends.

I had an appt to drop off my two dogs for 11:15 am on a Sunday but due to having to drop my…read moredaughter off at a camp, we were running behind. When I finally was back to my phone at 12:30, I text Danielle who is an employee and asked if we could reschedule for the evening drop off time which was indicated to be no issue when we toured the place. I never received a response. I did not text the Specialty Care number because the last time I did to cancel a reservation, they never saw it, and this prevented the spot from being filled. Also, they don't answer their phones, ever, so why would I? Around 5:30pm, I sent a final text as seen in this attachment and basically informed them that they had wasted my time and I had to make new arrangements. Once I received the inappropriate response from Danielle, I decided to send all the screenshots to the specialty care line in hopes Leslie would see them. She called me the next day and proceeded to gas light me into believing this was my fault somehow continuously asking me why did I not call her? Because no one ever answers the phone and it's not my job to chase around the staff when her employee is a representative of the business and should have been able to handle the request. And if she couldn't, then send me to who could. Leslie is not a nice person when you try to give constructive feedback as any normal, reasonable person would do. They wasted my time, caused me distress with having to rearrange boarding and I would urge folks to rethink using this place. I was polite and patient with Leslie but she became aggressive in her tone when I told her this place was not a good fit for us and there wasn't anything g left to discuss. That wasn't good enough. She continued to repeat herself as if I was a toddler she was trying to scold so I just hung up. Very bazaar behavior. I think she was recording the conversation because there have been previous reviews that she likes to threaten to sue you if you tell the truth about the business practices.

Always amazing! Our dog gets so excited when we drop him off. Staff is so attentive. We really…read moreappreciate the pick up times on week ends and after 5pm

Took my corgi in for a bath and grooming. The staff upfront was satisfactory, but my groomer was…read morevery friendly and professional. I asked her to do a classic corgi cut and it was great.

Sutton's is a great place for pet boarding. We went away for 16 days and when we got home our dogs…read morewere clean and happy. My mistake, they did give us a discount for 3 dogs. Sorry.

Conner is so happy now I want to give a thanks to Ashley thanks so much for establishing trust with…read morehim and looking forward to continuing going there for him!