Aj was so nice and friendly. My car was the cleanest I've seen it in months. Will definitely be backread more

Amazing car wash - no missing spots able to towel off in the vacuum area - vacuum are strong - nice…read morewindow cleaners and towels

I have a black vehicle and everyone knows black vehicles literally show everything. My truck had…read moremud on both sides (I've been out of state), and I was in a hurry to get it washed so this was basically my only option. I pulled in accepting the fact that I was about to have scratches all over my truck and it's just whatever. I pulled in, the two workers sprayed the mud off with a pressure washer, then I went through the car wash. I literally was grinding my teeth the whole time just knowing I was going to have so many scratches. I WAS WRONG! This truck came out looking brand new! There may be a scratch or two somewhere on it but I haven't found it yet. I will DEFINITELY be going back! They're awesome and it was only $20. Highly recommend!

just took my white car thru the car wash and it damaged my car. Black marks along the side and…read moreback bumper! bumper damaged. other customers had marks too. Derrick owner wa rude and obnoxious. Didn't even want to bother with it. said it was there when we came in from his cameras which showed nothing! STAY AWAY FROM THESE CAR WASHES!

I went through this carwash once when I moved here to decide if it was worth getting the unlimited…read morewash subscription. I wish they'd apply the cost of that wash to the plan but sadly, they would not. I like that it's open 24/7. It could do a slightly better job washing off the soap and windex and towels only seemed to be available on the weekend during the day. As with all of these types of washes, the dryer doesn't really get the vehicle dry at all. I liked that it was touchless since I have a new car. It got the sand and bird droppings off my car every time and I liked being able to vacuum the car. There isn't a mat wash, if that is something you want. I cancelled my subscription because I'm moving. I will update my review if there's any issues with that next month.

Did not do a terrible job but $12 is too much for a touchless car wash. Website says $8 is the…read morebasic wash cost

We had been over in Southport for lunch eating waterfront and when we returned to our car it had…read morebeen bombed pretty good by the local seagulls. We dined leisurely and it was a hot day, so the poo really baked on the car. I would have posted the before photo, but you get the picture! Our next stop was over to Kure Beach by way of the ferry. Long story short, by the time we hit the car wash here it had been several hours. We went thru the automatic and it did the best it could considering the bake period by the sun. We used some paper towels we wet with the excess water left in some clean areas on the car to get the rest off. All in all, considering what the automatic had to deal with on our car, it did a good job. Glad there was a car wash on the island! The entire car wash facility is very clean and well kept too. Nice!

If I could give less stars, I would. I paid for the deluxe and I was in there for maybe 2 minutes…read moreand it didn't do all the steps, my car wasn't even fully wet when I left, it's dirty (like looks worse), didn't clean the undercarriage at all. Waste of money and I am writing this to save people money. I'm extremely disappointed and will not be back! Save your money!!

I had a coupon for a car wash and I have used one before at the machine, a worker typically comes…read moreto assist very quickly. Today I waited over 10 minutes, it will not allow you to scan a coupon on their machine. No one came out until after I paid full price thinking I could go in the office and get back the discount after and I was denied. Why give out coupons if they are not honored, not going back, that is not how you treat a loyal customer. Definitely would not recommend because of the customer service alone.

In May, my car had minor damage because a car two ahead of me came off the rail in the wash and…read morefour cars were pushed together. Because the car wash owner refuses to share the security footage to establish who was at fault, I am eating almost $500 in repairs because State Farm, who insured the likely car at fault can't establish fault without the video.

Let's start with the enthusiasm if the attendant at 1145am on Sunday July 3rd, 2022. He did the…read morebare minimum getting me into the wash with a spritz of water, before he sauntered back to the building, never even looking at me. I get to the end and proceed to the vacuums which promptly fall to the ground in pieces. The other vacuums barely have suction due to items either trapped in the vacuum or maybe because the rest of the vacuum is duck taped and rusted..... There is never anyone to help with anything because they are paid hourly workers with no power no fix the obvious. I'm sure this also makes for a pleasant place to work every day. So no, I would not recommend giving this owner any money for this wash!

My husband and I were going to try the 1212 NMB location with our brand new Mustang on 3/20 at…read more~3PM. We drove up in the narrow one way lane to the gate attendant. Once we realized it was not touchless we politely told him we wanted to exit. He sternly told us to "Back out!" My husband asked if he "Was kidding?!" and the guy said "No, back up!" We asked him to just open the gate and let us drive forward to at least turn around or just drive around the wash and he declined. He said; "I'd have to walk over and open the back gate." Unfortunately, believing we were stuck, we attempted to comply with this surly attendant's demands backing out of the one-way tight curvy high-curbed entrance against the traffic flow with a sign we did not see while a large truck was adjacent in the other lane. We struck the corner of the metal sign that extends into the roadway thoughtlessly mounted in between the curb and our car in the road bed. Now I have a very bad and expensive scrape down the front fender of my brand new car thanks to allowing ourselves to be bullied into a bad situation by a lazy employee with a bad attitude. When confronted by my husband he apologized, but only because my husband was livid. Jason the manager later admitted to having hit that same sign himself earlier with his own Camaro, yet it is still located in such a hazardous way, especially if lazy belligerent employees demand you back up to leave the location. An awful experience. We filled out an incident report and so far no one has taken any responsibility.

I would high recommend the detailing services of J & j Auto Detailing. The owner of owner of J&J…read moreAuto Detailing was very professional and quick to reply to questions and concerns. My car looks great i have no complaints and would recommend them to anyone in need of a great car/truck detail. Also thanks so much for fitting me in with such short notice. The package that I went with was called the Ultimate Detail Package. @j&j Auto Detailing thanks so much again.. D. Hardy

John did a tremendous job detailing my 30-year-old Corvette. I cannot believe how good it looks…read more You would think it just came off the showroom floor. I am thoroughly pleased with his work and would use him again and recommend him in a heartbeat. Is easy to deal with and has a great personality.

Jeff at this location is terrible. He took my membership sticker and canceled my membership on the…read morespot. I have never had an issue with other employees at this location until 12/3/25 when I unfortunately had the pleasure of having him walk up to my car window. I had my kids in the backseat and they asked why he was mean. Goes to show his professionalism and his demeanor when he initially walked up to my car. After going through the car wash I processed what had happened and went to ask for my sticker back so I can use my membership for the month I paid for and he said no. I will admit I did use some language that I'm not proud of in the moment BUT I was taken back with how he spoke to me when I was in my car with my children. I left a review on google and a response was left with a number to call to resolve this issue. When I called the number Jeff answered the phone. He showed no remorse with how he acted and when asking to talk to someone else and said he "gave me a number to call" which was the location he works at. As someone who has 10 years experience in management I am taken back by the lack of professionalism this company has, especially this location. You need better training for your management staff.

Do not join the VIP membership. Their membership is exactly why the new law was enacted for easy…read morecancellation. i have been trying to cancel for sometime. I block the charge while I attempted to cancel the membership. Take 5 continued for almost a month to charge my credit card every day. There is no information on their website where you can go to cancel. I was finally able to locate a separate website where the cancellation step was listed. I send an email to cancel my service and received an acknowledged. Then I was asked for the following before they could cancel: 1. Date of the purchase and the amount charged. 2. First five digits and the last four digits of the credit or debit card used for the purchase. 3. A copy of the receipt or, Credit Card/Bank statement showing the charges that clearly show your name, amount and date. 4. Correct RFID 5. Exact location of the car wash site? All of the additional information on top of my written request to cancel the membership. This is insane.

I've been using Coastal Car Wash at Monkey Junction for quite a while now, and they continue to…read moreearn my business. One thing people need to understand is that this is a full-service car wash, not a $300 professional detailing shop. If you're expecting every tiny speck, scratch, and stain to disappear, your expectations probably aren't realistic. For the money, especially the Manager's Special, you get excellent value. It includes the basic service--prep wash, machine wash, underbody rinse, towel dry, wheel cleaning, interior vacuuming, window cleaning, dusting, and door jambs--plus a coat of polish, fragrance, and tire gloss. That's a lot more than you get from a typical drive-through wash where you sit in your car for three minutes and leave with a wet vehicle. I also appreciate that they offer additional services like steam cleaning, leather conditioning, hand waxing, and bug, sand, pet hair, and pollen removal if your vehicle needs extra attention. They make it clear they're willing to accommodate special requests whenever possible. What keeps me coming back is the staff. They're friendly, professional, and they work hard. On a hot, humid North Carolina day, these folks are outside cleaning vehicles one after another, and it shows they genuinely try to do a good job. Is every wash absolutely perfect? No. But compared to several other car washes I've tried around Wilmington, Coastal consistently does a better job and provides better value. One final thought: please tip the crew. They're working in the heat and humidity, moving quickly from vehicle to vehicle, and a few extra dollars is a small way to recognize the effort they put into taking care of your car. Highly recommended. I'll be back.

I went in today for a basic interior and exterior clean, paid $23 plus a $5 tip. The exterior was…read morefine, but the interior was terrible. There were still visible dirt, dust, and spots that were clearly missed, and it looked like the inside was barely touched. I expected a basic interior clean to at least look noticeably better, and that wasn't the case at all. For the price and a tip, this was really disappointing.

I do not like giving bad reviews but hopefully the owner reads this and fixes the problem. Both…read moretimes I've gotten the top service like $39. It's been really not good. Interior looks just as bad if not worse than when you just get a basic. So bad that I just said yeah it looks great and drive off. *my recommendation is you have two people do the interior when they do the supreme. After one does it a second person goes through and does it again. A person paying for this Service will wait.

So my friend said she had a surprise for me. And had waited…read more3 weeks to take me someplace special. And then we pulled into the car wash. She was grinning from ear to ear like a lunatic. A freakin' car wash. you. have. got. to. be. KIDDING ME. Well, two minutes later, and some disco lights my car had the last laugh. The wheels, which never get clean from the awful brake dust were gleaming and I didn't have to lay a hand on them. And an assistant comes with the price to give your car a thorough pre-treatment, removing baked on bug carcasses, leaves and pine needles. Nice little attention to details are free vacuum bays plenty and powerful and with a long hose. The carwash was FUN I won't spoil the surprise. But take the kids for a few minutes of fun.