Polite and courteous from the beginning to the end. I have many family members now going, along,…read morewith friends.

Great dentist and staff for quality and tenderness in a casual atmosphere clinic. They remember you…read moreand your needs.

Parking lot has ample space. No signage on the door but found the place. Receptionist not warm. I…read morearrived at 8:10 for my 8:30 appointment and it was a problem. I told her I was happy to wait until whoever was ready for me. She sighed and walked off as I asked a question. I asked again if I needed to fill out the form and she said with exasperation yeah fill out the form. I filled out the form and walked away. The doc came in minutes behind me.

This is the first online review that I have ever written…read more In 2016, I had a filling fall out of my back molar while I was a student at USC. Obviously, as a student, my regular dentist was not in Columbia so I had to make a quick decision on a local dentist. A friend of mine recommended Crystal Johnson after she had a cleaning there, so I decided to go for it. Long story short, the filling that had fallen out of my tooth was so large that the tooth could only be repaired by a crown. Dr. Johnson was very nice and informative, and, from what I could tell, was doing a great job with my dental work. I had a pleasant experience at this dental office, despite the fact that I had to pay almost $600 out of pocket for the crown. Fast forward to today, and I have just gone in for my first tooth cleaning since having the crown put on (I know -I was very overdue for a cleaning). The x-rays were the first red flag, as you can see a very visible crack/gap in between my real tooth and the crown. Upon closer examination, the dentist explained that there are several issues with the crown and none of these issues could have been something I caused myself. He explained that he does not usually get involved in cases like this, but this was clearly "faulty dental work." I now need to have the crown replaced, only 2 short years after it was put on. I have reached out to Crystal Smiles several times over the phone, and have sent a fax (they do not have an email address published online) with the x-rays demonstrating the issues with the crown. I have gotten no response. If you require any dental procedures other than a tooth cleaning, I would not recommend this office. I will be paying $600 out of pocket again to have their dental work corrected.

Amazing office! Everyone was so nice! I hadn't sat down before they called my name. They were…read moreincredibly professional and efficient. Gave me a treatment plan with prices!!! Will definitely be a return patient!

Lekea- dental assistant and Dr.Phillips were SPECTACULAR!! Talk about feeling right at home, in…read moregood hands, and safe! They went above and beyond ! I usually have super high anxiety at the dentist and this one was literally so relaxing!! I will FOR sure be back!

No same-day appointments, ever, according to the call line…read more Very rude secretary, didn't even try to help.

I would not even give this nightmare of a "dental clinic" if I didn't have to. I never leave…read morereviewa of this nature, however, I need to get this out to let people know what they can expect if using the what I would call floating dentist - i had gone in for an extraction due to uncontrollable pain , not being able to wait on the oral surgeon I was referred as they did not have any available appoint- I was on a short list. finding this place to offer relief from my pain lead me to this - 3 broken teeth, a nightmare of an experience , having to yell for the dentist to stop and having him tell me that my front tooth was broken after I asked about- he broke the teeth on each side of the one he was to extract. Paul Gilmore - the "dentist" will have you looking like this with 3 broken teeth when he is done with you.

Great Dental Practice! What a fabulous collection of competent, professional providers. I come from…read morea family of dental practitioners, and this office made me feel welcome, heard and valued. Top notch care. I am delighted to have found such a well rounded dental office. My teeth are in great hands and my smile is camera ready!

Dr. Kris O'Neill is an excellent dentist. Her office is very professional & caring. The dental…read morestaff & associates are always helpful & very well trained to help in any situation, including emergencies.

Dr Nick and his crew at Columbia Smiles Downtown are beyond fabulous!! Everyone is so welcoming and…read morefriendly; they have gentle hands with the floss and the tools. They listen and don't make me feel bad about being such a scaredy cat I would recommend them to anyone!!!

Dr. Nick is very personable and knowledgeable with a great chair presence…read more The hygienist does a great job, the office staff are very friendly. Overall, a lovely practice.

I had neglected to get back into the chair of Dr. Richard Boyd at Boyd Orthodontics (now Indigo…read moreOrthodontics) in time after a wire broke that was holding my teeth in place after Invisalign. As a result, a couple teeth went out of alignment. Dr. Boyd put me back on the road to having my teeth in perfect placement - something very important to me for my on-camera career. His staff members are as they've always been - kind, professional, gracious, and helpful. This office is as every medical practice should be - one of high excellence that you can trust and fully enjoy.

I recently had to visit because I had lost my retainers I've had for 3 years. I was quoted $225…read morefor the top and bottoms on the phone. When I got to my appointment I was told its $225 for the top and $225 for the bottom. I was very upset and had I not travelled back home for this appointment I would have looked for other inexpensive options. I will be sure to check around before visiting here again. Also, I didn't have such a great experience with Dr. Scott. She wasn't friendly at all and seemed very irritated with me explaining my teeth concerns to the point of one of the staff had to translate between us. It was very uncomfortable and I was getting ready to leave until she finally stopped being rude and actually listened to my concerns. Dr. Boyd was always so pleasant and very knowledgeable. I wish I could have seen him instead. However, the other staff was awesome as usual.

Dr. Major and his staff (Kim, Beth, & Tina) are the real deal! My daughter and I have been his…read morepatients for at least ten years. When I switched dentist due to my bad experience, Dr. Major and his staff took extreme care of us! They treated my case with delicacy, and I learned to trust a dentist again! Let's be real; I trust my dentist, Dr. Major! He's compassionate, trustworthy, professional, precise, intelligent, punctual, super friendly, and family-oriented. The ladies (Kim, Beth, & Tina) are gems! They're incredibly knowledgeable, helpful, sweet, intelligent, professional, and all of them have killer smiles! I wouldn't trade this team for NOTHING in the world! They're family, and I'm so glad to be apart of their clientele!

Great dentist, AWFUL staff!! After 12 years avoiding the…read moredentist, I became a patient of Dr. Major for several years. Dr. Major and his hygienists are fantastic! Having a small, sensitive mouth, I really appreciated that getting a cleaning from them wasn't painful like other dentists I've been to. So, why 3 stars?? The reason I'm no longer a patient is due solely to their front desk/billing person, Kim. The first time she screwed up my billing, I assumed it was an honest mistake. I paid in office, then received a bill a month later, my partner had a cleaning that week so he tried to pay it while he was there and told there was no outstanding balance, but then we received another bill the following month. Oh, and you can't pay it online. Then I needed some work done, and it had to be appealed with my insurance. No problem, right? Wrong! First Kim needed ME to find the correct billing code for her, then I had to give her the appeal form Twice. The insurance told me they were sending the check to them, and I told her to let me know if they didn't get it. She let me know, not with a call or email, nope, with a late bill THREE months later! I called her again and asked her to put the bill on hold while I spoke to the insurance, which she agreed to, and a WEEK later when I went in for my cleaning she yelled at me across the lobby (in front of other patients) that she needed payment today and demanded I call my insurance in front of her if I wasn't going to pay her. Then, she came in during my cleaning to further discuss my bill. My hygienist let the dentist know how upset I was and he must have spoke with her, because she did apologize...by saying that she was "sorry but just doing her job" and that she "was doing me a favor to file it with my insurance." During the pandemic, I received 2 bills from them. Given that we've been advised dentists were only open for emergencies and they don't have a way to pay online, we assumed they were closed. Nope, had to go in and pay in person (or send a check...who has checks or can pay with their FSA/HSA with a check??), because I just wanted to be done with her. Given that she's been there 14 years I don't see her going anywhere anytime soon, but I won't be back.