The service itself was outstanding, do not misinterpret the quality and dedication of the trainers…read more They are top notch, best I ever worked with. However, due to a very limiting medical condition and a significant distance to any FT the company and its affiliates will not issue a refund of any sort. Thousands of dollars held back with no accommodation or sense of expediency. From the corporate stand point, they'll take and keep your money even if you got your arm severed off I bet. Would not recommend due to the unprofessional conduct of the administrative end. The trainers yes, the company no.

Came here religiously for years on end until something changed within. They let go of all of the…read moredecent trainers and hired way under qualified or knowledgeable trainers instead. Plan on paying upwards of $80 a session for a subpar training service. I would highly recommend going anywhere else over this place. The manager Michael is not a friendly or nice guy by any means

Joined the class with a friend and loved it! Wish I could come consistently. Charlie, Mary, and…read moreDrake five stars!

I stopped in to inquire as I was looking for a new place to work out. They took my number but never…read morefollowed up.

"We always focus so much on our relationship with others, when really, we need to BEGIN taking care…read moreof the relationship we have with ourselves. You can't give love if you don't have any for yourself. Everything starts with the relationship you have with yourself." -- Cassey Ho, Youtuber and Pilates instructor. I first found out about Reset Lounge through a complimentary massage thanks to Yelp Cleveland in February 2020. You can read my review from partnership with Yelp here -- https://www.yelp.co.uk/biz/elite-week-yelp-recharges-with-reset-lounge-chagrin-falls?hrid=wEgT_PVaIRPwODfMWwGkyg&utm_source=ishare&utm_content=review I visited Reset Lounge a 2nd time on Wednesday, 5 February 2020. I definitely needed to de-stress on this day after getting into a minor car accident earlier that morning. INSIDE -- The space is very warm and inviting just similar to a Spa. When you enter, you will be greeted by a staff member at the front desk. There are numerous chairs to sit at in the lobby. There is also a water/tea station right at the front as you enter. In addition, you can remove your shoes and jacket at the front entrance. There is also a back entrance as well because the front outside gets congested from parked cars. SERVICES/TREATMENTS -- If you enjoy fitness, then a small gym is available for use before or after a wellness service. Private personal trainers train clients inside this gym so you can book a personal training session. For services, they offer CRYOTHERAPY, INFRARED SAUNAS, SALT THERAPY, NUCALM NEUROSCIENCE THERAPY, MASSAGE & COMPRESSION CHAIRS, WHOLE BODY VIBRATION (a small machine located in the gym), and more new services coming in 2020. Thanks to Yelp and being a Yelp Elite member, I got to try 2 services for free -- the massage chair and the salt cabin. I highly recommend the massage chair because it is zero gravity meaning the chair reclines back plus it really deeply massages the lower and mid-body. The salt cabin treatment felt okay to me because I was just bored inside plus it was really cold in there. However, there are benefits to salt therapy including helping with skin problems, inflammation, and removing mucous from the lungs. SAUNA -- Benefits include relaxation and detoxification. They have 2 sauna rooms. In my most recent visit, I paid for a sauna treatment which is $20 for non-members or 1 credit for members. Basically, 1 credit equals $20. Now $20 may be too expensive for some people but taking care of your body shouldn't come as a price; rather, a reward. Before entering the sauna, a staff member asked if I wanted electrolyte infused water so I gladly accepted a cup. It's important to hydrate before, during, and after entering a sauna to replenish water lost through sweat. I enjoyed the infrared sauna and the heat (135F) didn't bother me. Infact, I wished it was hotter....haha. Before I walked in, a staff member asked me what program I wanted and I believe I choose "detoxification". See my attached photos for a description of their sauna programs. Once inside, I sat then laid down while glancing through a book. There is a remote inside that allows you to adjust the light. The different coloured light settings are supposed to help the body in many ways. After getting out of the sauna, there is a mini-fridge that has a eucalyptus infused towel for cooling off. It felt nice to wrap the small towel around my neck and pat it on my chest. I highly recommend the sauna and massage chair. Visit Reset Lounge today located in quaint Chagrin Falls. Customer service is also wonderful here. Your body will enjoy a "reset" after you come here. **** - 12/200 total reviews in 2020 - 388 total overall Yelp reviews - Reviewed on 8 February 2020

Beautiful place to come and hit your own "reSet" button. Found this place originally from a Yelp…read moreElite event last year and have been back twice since! They make booking easy and fast - you can sign up for credits or simply just do a service one time. You can book your appointments over the phone or on their website, they even link the appointment to your calendar! Stepping into the ReSet Lounge is extremely relaxing and almost feels like you are at home! Was welcomed with tea and positive spirits. I booked the massage chair & nu calm this time around. The massage chair is amazing as it hits every single part of your body! You are able to relax with an eye mask, music and weighted blanket on you (all provided by the lounge). I then followed this service with nu calm and this is needed for EVERY single person in the world! Haha. The ability it has to shut my brain off and to relax and not think was truly amazing. Truly can't wait to spend more time at the ReSet lounge in the future

Personalized training using boxing. Great core strengthening and endurance training.read more

Bill is an excellent coach! He makes working out really fun and helped me love boxing.read more

I signed up July 29, 2025 and my first experience with Planet Fitness was poor. I reached out to…read moreinquire about my membership and experienced an unprofessional, seemingly immature, argumentative and combative manager who could have handled this situation in so many other ways. I imagine the 2 stars given to this location received online were truly earned. This franchise owner can thank his manager Dilly, for me canceling my membership, in just 24 days after signing up. I wonder if that's a PF record? Probably not. I don't recommend anyone even consider this location. It's probably gonna close. Place is always empty. Congratulations! I award Planet Fitness in Solon Zero Stars!

the manager was a jerk doing random things to kick me out when I wasn't doing anything, do better…read moreplanet fitness

Hi, it's me. The "idiot" who parked in front of your store while going to a wellness appt. at a…read morenearby business on a freezing, snowy afternoon. I would first like to say that your parking lot was very unkept, so seeing lines to guide where parking spaces were wasn't an option for me. Crooked? It was probably the giant snow drift making my car appear that way. Private parking? Again, no sign I could see in front of that spot. But the point I would like to make is I was a potential customer. I was looking forward to checking out your store as a local business for some of the supplements that I take on a regular basis on my way out. However, you were closed for the evening, and I was left this nasty little note taped to the window of my vehicle. I'm sorry that my car parked in an otherwise empty parking lot made you so mad. May I suggest cracking open a bottle of ashwagandha and maybe go for a massage. Clearly you have some anger issues. PS This was my first time there, and I thought the parking was for the whole strip.

Great Store! Very Knowledgeable about their products. My Mom is 87 & has Cronic Back Pain along…read morewith Alzheimer's.They recommended a product to me and Mom is in very little pain and her Mood/Personality has been stabilized for about 6months now. Thank you, Caito's ! Your products Really helped me keep my mom home instead of a 'Senior Home. Max