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Innsbrook Country Club

Innsbrook Country Club

(11 reviews)

The last several times that I have eaten at Innsbrook have proven to be a bit challenging. We…read moreordered our food and it did not arrive for over an hour. When it did arrive, there were multiple problems for a party of five. They gave the excuse that there is a problem getting information from the new computer system to the kitchen. I would not recommend this place until they get there systems corrected. Right now there are problems with both food, quality, service, and management.

One star, only because zero isn't an option…read more My family and I were attending a funeral luncheon here and things were going smoothly enough. The food was pretty good, the service was polite, and we were beginning to wrap up when everything just went downhill. There were some kids playing with the piano in the lobby prior to us walking out. The owner appeared to remove the kids from playing the piano (which I was told later that this was done as to not disturb our party). Our kids wanted to play with the piano a bit and we let them hammer out a couple keys before calling it a day and deciding to head out to the car. As we were walking out, we were whistled at across the parking lot (yes, whistled at) by their Director of Operations, Erin Czajka, who then began shouting accusations that we had scratched their piano in the lobby. At first, I genuinely didn't think she could be talking to us -- it was that absurd. My kids had played a few keys before I closed it and decided we should leave. But no, she doubled down, yelling about our children as well, in front of the rest of our family and guests. Confused and more than a little shocked, we went back inside to ask what was going on. Erin, now fully committed to her meltdown, claimed she had video of me damaging the piano. She even pointed to a scratch (which was there, sure), and insisted she had proof -- all while getting louder and more aggressive. Spoiler alert: there was no video. That's when the owner of the country club came out and said: "Wrong family." Yep. All that drama, public yelling, and humiliation -- directed at the wrong people the whole time. And how did Erin respond after realizing her mistake? With a sincere apology? A shred of accountability? Not even close. She stormed off and slammed her office door. To the owner's credit, he tried to smooth things over and even offered a free dinner. But when I asked if we could at least get an apology from Erin, he said -- and I quote -- "You're not getting one." He apologized, but he wasn't the one making a scene. So to recap: our family got screamed at, falsely accused, embarrassed in front of other guests during a funeral, and then told we didn't even deserve an apology for the trouble. The food was fine. The owner was polite. But the Director of Operations' behavior was completely unhinged, and frankly, unacceptable in any professional setting -- let alone one that prides itself on customer service. Avoid this place if you value basic respect and common decency. If she has the decency to reach out and apologize for her behavior, we'll totally be reasonable and look into updating the reviews (as the dinner and other employees were genuinely very decent). Yes. This terrible mistake deserves two 1 star reviews.

White Hawk - countryclubs - Updated May 2026

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